Wyndham Grand Chicago Riverfront

★★★★☆
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  • 71 E Upper Wacker Dr

    Chicago, IL 60601

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  • 312-346-7100

About Wyndham Grand Chicago Riverfront

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My friend and I recently stayed at the Wyndham Grand for the weekend to celebrate her birthday. Traveling an 8 hour journey is no easy feat, and to have been greeted with cheerful faces that were quick to assist confirmed for us that we were about to have an awesome weekend! And, that we did! The room was very clean, and the river view was breathtaking! From the great recommendations on places to eat and worthwhile attractions to see, our stay and interaction with staff at this hotel was nothing short of amazing! Special thanks to Kareem who went the extra mile to ensure we were well taken care of, and gave us the most helpful recommendations and exceptional service. If you visit, be sure to connect with him! We have been recommending the Wyndham to friends who are also planning a trip to Chicago and we also plan to return and stay here next year.

Thanks for the exceptional service to all the staff we encountered... we were always greeted with big smiles! There are a few others I would like to thank, but their names escape me now. I believe Willie was among those who were very helpful!

Chi-town, it's been an absolute pleasure :)

5
★★★★★

My friend and I recently stayed at the Wyndham Grand for the weekend to celebrate her birthday. Traveling an 8 hour journey is no easy feat, and to have been greeted with cheerful faces that were quick to assist confirmed for us that we were about to have an awesome weekend! And, that we did! The room was very clean, and the river view was breathtaking! From the great recommendations on places to eat and worthwhile attractions to see, our stay and interaction with staff at this hotel was nothing short of amazing! Special thanks to Kareem who went the extra mile to ensure we were well taken care of, and gave us the most helpful recommendations and exceptional service. If you visit, be sure to connect with him! We have been recommending the Wyndham to friends who are also planning a trip to Chicago and we also plan to return and stay here next year.

Thanks for the exceptional service to all the staff we encountered... we were always greeted with big smiles! There are a few others I would like to thank, but their names escape me now. I believe Willie was among those who were very helpful!

Chi-town, it's been an absolute pleasure :)

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I have stayed at some of the finest hotels in the world, the service at Hotel 71 is by far the best I have ever experienced. They go way beyond the norm to make you feel at home. After a very bad traveling day, and showing up very tired and angry, they had a smile on my face as soon as I got to the front desk. It was pretty much...don't worry, your at hotel 71 now...and the rest of my stay was the same way. The bar was nice with a very friendly staff. The food was not great and a bit over priced even for Chicago loop but I still gave 5 stars for service. I can go a couple doors down for great italian food. Hotel 71 will always be my choice in Chicago!

2
★★★★★

I have stayed at some of the finest hotels in the world, the service at Hotel 71 is by far the best I have ever experienced. They go way beyond the norm to make you feel at home. After a very bad traveling day, and showing up very tired and angry, they had a smile on my face as soon as I got to the front desk. It was pretty much...don't worry, your at hotel 71 now...and the rest of my stay was the same way. The bar was nice with a very friendly staff. The food was not great and a bit over priced even for Chicago loop but I still gave 5 stars for service. I can go a couple doors down for great italian food. Hotel 71 will always be my choice in Chicago!

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half of you people complaining can't even spell words...mrmilesn it ""curb"" not ""kerb""...

2
★★★★☆

half of you people complaining can't even spell words...mrmilesn it ""curb"" not ""kerb""...

Pros: there are 71 reasons to love it

Cons: everyone complains...

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If you can get passed the scary elevators, this hotel is a great place to stay. The rooms are very comfortable, the staff friendly and helpful, and it's situated perfectly in the city.

4
★★★★☆

If you can get passed the scary elevators, this hotel is a great place to stay. The rooms are very comfortable, the staff friendly and helpful, and it's situated perfectly in the city.

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unreal.....read all of bling76's reviews...""my sports car"" ""rude service"" ""limo driver told me i don't act like a lady"" ""my boyfriend this & that"" good grief\r\n\r\n""i don't eat meat"" too bad for boyfriend\r\n\r\n"" gaudy american ""this & that....go vote for barry obama

2
★★★★★

unreal.....read all of bling76's reviews...""my sports car"" ""rude service"" ""limo driver told me i don't act like a lady"" ""my boyfriend this & that"" good grief\r\n\r\n""i don't eat meat"" too bad for boyfriend\r\n\r\n"" gaudy american ""this & that....go vote for barry obama

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I've read endless bad reviews on this hotel and I can understand some of what was said but I think that they're just too picky! I've stayed a week and i've not received exceptional service--there was nothing that I needed. Ice on the 38th floor--who cares--someone left our ice bucket filled every day! Beautiful view!!!! We were automatically upgraded to superior riverview--i recommend it! There is street noise, but it's white noise--it never kept us awake. We're in the middle of everything--easy to catch buses, subways, taxis, etc. Shopping, Navy Pier, parks and much more within walking distance. Furniture simple lines, lighting--good, bathroom--2 sinks seperate from shower, deep tub and toilet. Bath and Body toiletries in room. Stereo and large flat screen tv in room. Someone said something about the closet in the bathroom, but it wasn't in our room. We had to walk out of elevators a few times that didn't seem to work, but there was always another waiting. Rooms were clean and the beds were made attractively each day. There was not a mini bar in our room if that's important to you. Corner Cafe is seconds away and there is a coffee maker in the room. There are numerous restaurants within walking distance--we recommend Giordianos Pizza--get the stuffed pizza and the chopped salad. Remember to weigh what you expect against what you expect to pay. This was a good 3.5 star hotel. No restaurant, but they did have room service ( I don't normally eat it the hotel as there are so many choices in the city!) I would recommend this hotel.

2
★★★★☆

I've read endless bad reviews on this hotel and I can understand some of what was said but I think that they're just too picky! I've stayed a week and i've not received exceptional service--there was nothing that I needed. Ice on the 38th floor--who cares--someone left our ice bucket filled every day! Beautiful view!!!! We were automatically upgraded to superior riverview--i recommend it! There is street noise, but it's white noise--it never kept us awake. We're in the middle of everything--easy to catch buses, subways, taxis, etc. Shopping, Navy Pier, parks and much more within walking distance. Furniture simple lines, lighting--good, bathroom--2 sinks seperate from shower, deep tub and toilet. Bath and Body toiletries in room. Stereo and large flat screen tv in room. Someone said something about the closet in the bathroom, but it wasn't in our room. We had to walk out of elevators a few times that didn't seem to work, but there was always another waiting. Rooms were clean and the beds were made attractively each day. There was not a mini bar in our room if that's important to you. Corner Cafe is seconds away and there is a coffee maker in the room. There are numerous restaurants within walking distance--we recommend Giordianos Pizza--get the stuffed pizza and the chopped salad. Remember to weigh what you expect against what you expect to pay. This was a good 3.5 star hotel. No restaurant, but they did have room service ( I don't normally eat it the hotel as there are so many choices in the city!) I would recommend this hotel.

Pros: Location, location, location

Cons: Didn't have a car (none needed) but parking is pricey here

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I had a horrible experience at this hotel from lost reservations (yes more than 1) when I confirmed everything with the manager about 3 hours previous to arriving. This is after I spent thousands of dollars on a meeting there...the penthouse was disgusting...the only good thing about the penthouse to have a meeting in is the view. The hotel as a whole has a kind of dirty feeling to it...which is kind of gross. The service of the front desk people is a lack of service. Just as an FYI if you plan to park there the parking is not like a good hotel where it is added to your bill...you pay all your nights up front. to the parking service next door. It was awful!!!

0
★☆☆☆☆

I had a horrible experience at this hotel from lost reservations (yes more than 1) when I confirmed everything with the manager about 3 hours previous to arriving. This is after I spent thousands of dollars on a meeting there...the penthouse was disgusting...the only good thing about the penthouse to have a meeting in is the view. The hotel as a whole has a kind of dirty feeling to it...which is kind of gross. The service of the front desk people is a lack of service. Just as an FYI if you plan to park there the parking is not like a good hotel where it is added to your bill...you pay all your nights up front. to the parking service next door. It was awful!!!

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You would probably think you are playing a part in a horror movie as soon as you check into this hotel.Confused management,understaffed,thin walls,horrific lobby decor,Non-functioning elevators, (l got stuck in it once)no restaurant, no minibars in the rooms,no vending machines either.l overheard the staff saying that since the new General manager started in Nov 07,at least 10-12 people have left out of disgust,he apparently has some racist-related demons to deal with as well as some education on hotel management.Disgusting hotel.

1
★★★☆☆

You would probably think you are playing a part in a horror movie as soon as you check into this hotel.Confused management,understaffed,thin walls,horrific lobby decor,Non-functioning elevators, (l got stuck in it once)no restaurant, no minibars in the rooms,no vending machines either.l overheard the staff saying that since the new General manager started in Nov 07,at least 10-12 people have left out of disgust,he apparently has some racist-related demons to deal with as well as some education on hotel management.Disgusting hotel.

Pros: Absolutely nothing.

Cons: Not enough bad things to say.

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Very trendy lobby, located right in the center of it all, you actually feel good walking into this hotel, if that sounds weird. There's a nice bakery just steps away, grocery stores, Morton's around the block, Billy Goat across the street, can it get any better?

2
★★★★☆

Very trendy lobby, located right in the center of it all, you actually feel good walking into this hotel, if that sounds weird. There's a nice bakery just steps away, grocery stores, Morton's around the block, Billy Goat across the street, can it get any better?

Pros: In the center of it all, centrally located from all the action: Navy Pier, Millenum Park, MagMileetc... you name it. Booked through expedia (They gave an option: +$20 for waterfront views, not bad).

Cons: Local Calls are NOT FREE! 4 elevators for 39 floors, housekeeping @ 9:00am

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Good: Location, room size \r\nBad: Everything else. The walls are so thin that we could not sleep all night. The movie channel didnt work. No conceirge. We never stay in the same Chicaog hotel twice. There are too many to try to select this one. Pay more money and get something you can be happy with. This was a waste.

1
★★☆☆☆

Good: Location, room size \r\nBad: Everything else. The walls are so thin that we could not sleep all night. The movie channel didnt work. No conceirge. We never stay in the same Chicaog hotel twice. There are too many to try to select this one. Pay more money and get something you can be happy with. This was a waste.

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My family had a great experience at Hotel 71. I notice that others have been critical of service here, however we experienced helpful, friendly and overall excellent service during our short visit. We were allowed to check in early and got a free upgrade without even asking. Views are wonderful, and its nice to see such creativity in hotel decor. Yes renovations are ongoing, and that may present problems, but we had a great time.\r\nAnd the best part: the rates were very reasonable for the center of downtown Chicago!

2
★★★★★

My family had a great experience at Hotel 71. I notice that others have been critical of service here, however we experienced helpful, friendly and overall excellent service during our short visit. We were allowed to check in early and got a free upgrade without even asking. Views are wonderful, and its nice to see such creativity in hotel decor. Yes renovations are ongoing, and that may present problems, but we had a great time.\r\nAnd the best part: the rates were very reasonable for the center of downtown Chicago!

Pros: rates, decor, location

Cons: under renovation

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THIS IS THE WORST PLACE I HAVE EVER STAYED AT IN MY LIFE AND I HAVE STAYED HERE ALOT. THE DOOR MAN IS SO RUDE AND DOESN'T HELP BRING OUR BAGS TO THE CAR ESPECIALLY SINCE THERE WAS NOBODY TO HELP WITH OUR BAGS WHEN WE ARRIVED AT THE HOTEL. STAFF WAS RUDE AND THE NOISE LEVEL WAS SO HIGH I COULD NOT EVEN SLEEP. THE BATHROOM WAS GROWING MOLD! DISGUSTING! DON WASTE YOUR MONEY HERE YOU WILL ONLYU LEAVE WITH A MIGRANE.

0
★☆☆☆☆

THIS IS THE WORST PLACE I HAVE EVER STAYED AT IN MY LIFE AND I HAVE STAYED HERE ALOT. THE DOOR MAN IS SO RUDE AND DOESN'T HELP BRING OUR BAGS TO THE CAR ESPECIALLY SINCE THERE WAS NOBODY TO HELP WITH OUR BAGS WHEN WE ARRIVED AT THE HOTEL. STAFF WAS RUDE AND THE NOISE LEVEL WAS SO HIGH I COULD NOT EVEN SLEEP. THE BATHROOM WAS GROWING MOLD! DISGUSTING! DON WASTE YOUR MONEY HERE YOU WILL ONLYU LEAVE WITH A MIGRANE.

Pros: YOU DONT HAVE TO WORRY ABOUT SOMEBODY TOUCHING YOUR LUGGAGE

Cons: PAY FOR OVER PRICED HEADACHES

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I can't say enough bad things about this hotel, but first, two caveats: 1) I was there with a large group--approx. 100 people--and, 2) the hotel was renovating some of its floors. Still, from beginning to end, everything about Hotel 71 (with the exception of our room's view out over the river) was a disaster. The guy who ""greeted"" us at the kerb was rude when helping us out of the cab and when helping us back in at the end of our stay. The perfect bookend. (Note to mgmt., fire Kareem). When we entered the lobby it was total bedlam. Most of the rooms weren't ready and their bag-check room wasn't big enough to take our bags. Even at 4pm that afternoon many of the rooms still weren't ready. I don't know if the elevators were part of the renovations, but every time I rode an elevator at Hotel 71 I had to wait 5 minutes. (The morning of the second day they claimed to have repaired the elevator problem, but there was no improvement.)\r\nOur room was relatively comfortable, and I think my mattress would have been fine had there not been a large dead spot along one side. The bathroom I suspect was in mid-renovation: our bathtub was chipped, paint was peeling down from the ceiling, the water pressure was weak, and the temperature barely more than tepid.\r\nMy expenses were paid for this trip, so I don't know Hotel 71's rates, but I definitely would not pay urban hotel rates to repeat the experience.

0
★☆☆☆☆

I can't say enough bad things about this hotel, but first, two caveats: 1) I was there with a large group--approx. 100 people--and, 2) the hotel was renovating some of its floors. Still, from beginning to end, everything about Hotel 71 (with the exception of our room's view out over the river) was a disaster. The guy who ""greeted"" us at the kerb was rude when helping us out of the cab and when helping us back in at the end of our stay. The perfect bookend. (Note to mgmt., fire Kareem). When we entered the lobby it was total bedlam. Most of the rooms weren't ready and their bag-check room wasn't big enough to take our bags. Even at 4pm that afternoon many of the rooms still weren't ready. I don't know if the elevators were part of the renovations, but every time I rode an elevator at Hotel 71 I had to wait 5 minutes. (The morning of the second day they claimed to have repaired the elevator problem, but there was no improvement.)\r\nOur room was relatively comfortable, and I think my mattress would have been fine had there not been a large dead spot along one side. The bathroom I suspect was in mid-renovation: our bathtub was chipped, paint was peeling down from the ceiling, the water pressure was weak, and the temperature barely more than tepid.\r\nMy expenses were paid for this trip, so I don't know Hotel 71's rates, but I definitely would not pay urban hotel rates to repeat the experience.

Pros: Well-executed if typical contemporary decor. Nice river views.

Cons: Hope you like taking the stairs and rude staff.

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This is a very modern hotel, right off of Michigan Ave. in downtown Chicago. They "lost' our reservation, which was a hassel to check in, and the front desk person wasn't very accomodating. The rooms were very clean and the decor was great, but the parking was ridiculous. I understand its a big city, but they charged us $40 a day to park, when right around the corner it was $15. Nice location for downtown, but I don't know that I would stay there again.

3
★★★☆☆

This is a very modern hotel, right off of Michigan Ave. in downtown Chicago. They "lost' our reservation, which was a hassel to check in, and the front desk person wasn't very accomodating. The rooms were very clean and the decor was great, but the parking was ridiculous. I understand its a big city, but they charged us $40 a day to park, when right around the corner it was $15. Nice location for downtown, but I don't know that I would stay there again.

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My families stay at Hotel 71 was very pleasant from the welcome of the doorman to the convinence of the front desk staff letting us keep our luggage secured after check out time so we could go shopping downtown. I highly recommend staying at this Hotel. We plan to stay there again in the future.

2
★★★★★

My families stay at Hotel 71 was very pleasant from the welcome of the doorman to the convinence of the front desk staff letting us keep our luggage secured after check out time so we could go shopping downtown. I highly recommend staying at this Hotel. We plan to stay there again in the future.

Pros: parking next door, good rates

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Not enough staff to accomodate this high rise hotel as there were inconviences during our 1night stay in Chicago. The location is superb though, around the corner from the famed Michigan Ave. Unless service and staff improvements are made, I would not recommend this hotel.

1
★★☆☆☆

Not enough staff to accomodate this high rise hotel as there were inconviences during our 1night stay in Chicago. The location is superb though, around the corner from the famed Michigan Ave. Unless service and staff improvements are made, I would not recommend this hotel.

Pros: location, modern furnishings

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This hotel does a lot of the basic services well, but is not equipped to handle large volumes of people. I have stayed there on two separate occasions, and both times the hotel was fairly crowded. The four elevators simply are NOT adequate for that many guests. There aren't enough lobby staff or bell men, either. There was some difficulty with plumbing in our room this year, which was fixed in a reasonable amount of time.

2
★★★★☆

This hotel does a lot of the basic services well, but is not equipped to handle large volumes of people. I have stayed there on two separate occasions, and both times the hotel was fairly crowded. The four elevators simply are NOT adequate for that many guests. There aren't enough lobby staff or bell men, either. There was some difficulty with plumbing in our room this year, which was fixed in a reasonable amount of time.

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We had a great weekend at the Hotel 71. We got switched to a wonderful suite that had a view of the riverfront and a quiet room on the back as well. Free highspeed internet hookup made it great for getting some work done, too. They also had a well-equiped business office that helped me survive a lost package of documents I needed for a meeting. The only downside was that they were renovating their hotel bar and restaurant. Can't wait to return and check out the finished product!

2
★★★★☆

We had a great weekend at the Hotel 71. We got switched to a wonderful suite that had a view of the riverfront and a quiet room on the back as well. Free highspeed internet hookup made it great for getting some work done, too. They also had a well-equiped business office that helped me survive a lost package of documents I needed for a meeting. The only downside was that they were renovating their hotel bar and restaurant. Can't wait to return and check out the finished product!

Pros: Great Location, Nice Rooms, Helpful Staff

Cons: Limited Room Service

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This is the best place I have stayed in Chicago for the price. The size of the rooms is great and they have a comfortable feel to their design. The views are great too. Especially along the river side.\n\nFree high speed internet access is a huge plus as well.

2
★★★★★

This is the best place I have stayed in Chicago for the price. The size of the rooms is great and they have a comfortable feel to their design. The views are great too. Especially along the river side.\n\nFree high speed internet access is a huge plus as well.

Pros: Price, Decor, Views

Cons: Lobby Music, No Bar

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I stayed @ 71 last year and I agree, the restaurant and bar area could use some work. I was pleasantly surprised when I returned last month to see the renovations taking place. I'm not sure when the new bar and restaurant area will be finished, but it looked like a vast improvement.

2
★★★★★

I stayed @ 71 last year and I agree, the restaurant and bar area could use some work. I was pleasantly surprised when I returned last month to see the renovations taking place. I'm not sure when the new bar and restaurant area will be finished, but it looked like a vast improvement.

Pros: location, views, internet savings

Cons: elevator system

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The hyped up modern decor is over rated. The rooms are large but dated in the 70's. The lobby is nice and that's about it. The building feels extremely old and is very drafty. The elevators is also very drafty and seems to sway a bit too. The hotel also have swing out windows which is unusal for a tall high rise building. They don't have the most comfortable bed, but they do have nice ~h2o+ amenities and free internet-access though.

1
★★★☆☆

The hyped up modern decor is over rated. The rooms are large but dated in the 70's. The lobby is nice and that's about it. The building feels extremely old and is very drafty. The elevators is also very drafty and seems to sway a bit too. The hotel also have swing out windows which is unusal for a tall high rise building. They don't have the most comfortable bed, but they do have nice ~h2o+ amenities and free internet-access though.

Pros: ~h2o+ amenities, nice lobby, view

Cons: drafty building, dated decor, spartan in comforts

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If you're looking for a swank, modern Chicago hotel which it seems 71 is marketing to, there are better options... by far, in the same price range. The restaurant and bar at 71 are very marginal. The bar has no 'look'. It's a bar in a room. It looked like it had been there for a long long time with no updates. The lobby is nice though. The rooms have nice views.\n\nW Hotels (either of them), Sutton Place, and Sofitel all have incredible lobby's, bars and restaurants, and the rooms are great as well.

1
★★★☆☆

If you're looking for a swank, modern Chicago hotel which it seems 71 is marketing to, there are better options... by far, in the same price range. The restaurant and bar at 71 are very marginal. The bar has no 'look'. It's a bar in a room. It looked like it had been there for a long long time with no updates. The lobby is nice though. The rooms have nice views.\n\nW Hotels (either of them), Sutton Place, and Sofitel all have incredible lobby's, bars and restaurants, and the rooms are great as well.

Editorial from

In Short
The lobby's clean lines, dark woods and contemporary furnishings welcome guests to this chic downtown hotel; video-installation art by local artists adds to the modern vibe....

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