R Guns

★★★★☆
  • 140 N Western Ave Ste B

    Carpentersville, IL 60110

    Map & Directions
  • 847-428-3569

Sports & Recreation

Sports & Recreation
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DON'T DO BUSINESS WITH THEM!!!!In February 2013 my husband placed 2 orders with RGuns online. Upon reading reviews of them and their products he canceled both orders the NEXT day (the orders were placed after close of business). \r
All of

3
★★★★★

DON'T DO BUSINESS WITH THEM!!!!In February 2013 my husband placed 2 orders with RGuns online. Upon reading reviews of them and their products he canceled both orders the NEXT day (the orders were placed after close of business). \r
All of

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I wish like hell I would have did a bit of research concerning the reputation of RGUNS. I ordered a part back in Feb. and its not Apr 13 and I've heard nothing from them that there having a delay in shipping etc. I have tried to contact

3
★★★★★

I wish like hell I would have did a bit of research concerning the reputation of RGUNS. I ordered a part back in Feb. and its not Apr 13 and I've heard nothing from them that there having a delay in shipping etc. I have tried to contact

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MIL-SPEC NOT. Be afraid...be very afraid. BCG's out of spec, Charging handle out of spec...Upper-Lower out of spec.\r
When closing the upper onto the lower... the detent pin holding back the buffer/sping doesn't collapse and gouges the

3
★★★★★

MIL-SPEC NOT. Be afraid...be very afraid. BCG's out of spec, Charging handle out of spec...Upper-Lower out of spec.\r
When closing the upper onto the lower... the detent pin holding back the buffer/sping doesn't collapse and gouges the

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These guys have the worst customer service. First of all they lie about what they have in stock. Then they treat you like your an idiot when you want to cancel because of it. The email I got was typed in all caps: DID YOU NOT READ THE BIG

3
★★★★★

These guys have the worst customer service. First of all they lie about what they have in stock. Then they treat you like your an idiot when you want to cancel because of it. The email I got was typed in all caps: DID YOU NOT READ THE BIG

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Placed order for a gun part (AR-15 lower). Received confirmation and a request for FFL information. Dealer forwarded info and did not receive acknowledgement. Several days later I sent email to R Guns requesting confirmation and asked if I could "upgrade" (add a stock). "Sorry no" was the answer. I followed up with no to what? Subsequently my order was cancelled - not my desire or request. Merchant indicated on website don't call, don't email, that a $100 fine would be imposed against any customer cancelling an order. I responded to Merchants cancellation email that I didn't want the order cancelled, they could fill it as initially placed, if they wanted to cancel than I expected them to pay me the $100, as I made other purchases contingent on them fulfilling the contract they had with me. Please fill my order and confirm receipt of the FFL.
They replied that my order was cancelled because: "YOU ARE A WACK JOB THAT WHY IT WAS TERMINATED. DUE NOT CALL E MAIL US AGAIN." Without commenting on the literacy of the management ........ these appear to be low-life people with "0" business ethic, or etiquette. BE WARNED I do not have any experience with their product but, it can't justify their behavior.

1
★☆☆☆☆

Placed order for a gun part (AR-15 lower). Received confirmation and a request for FFL information. Dealer forwarded info and did not receive acknowledgement. Several days later I sent email to R Guns requesting confirmation and asked if I could "upgrade" (add a stock). "Sorry no" was the answer. I followed up with no to what? Subsequently my order was cancelled - not my desire or request. Merchant indicated on website don't call, don't email, that a $100 fine would be imposed against any customer cancelling an order. I responded to Merchants cancellation email that I didn't want the order cancelled, they could fill it as initially placed, if they wanted to cancel than I expected them to pay me the $100, as I made other purchases contingent on them fulfilling the contract they had with me. Please fill my order and confirm receipt of the FFL.
They replied that my order was cancelled because: "YOU ARE A WACK JOB THAT WHY IT WAS TERMINATED. DUE NOT CALL E MAIL US AGAIN." Without commenting on the literacy of the management ........ these appear to be low-life people with "0" business ethic, or etiquette. BE WARNED I do not have any experience with their product but, it can't justify their behavior.

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Please improve your reputation, I had no idea I was ordering from a company with the worst rep on the web.\r
\r
I am very concerned now.\r

3
★★★★★

Please improve your reputation, I had no idea I was ordering from a company with the worst rep on the web.\r
\r
I am very concerned now.\r

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How they stay in business is beyond me. Bought my upper from them 2 years ago. Owner was rude and seemed like he could care less to help me. Every time I've been there it takes 5 to 10 minutes for someone to come out from the back room to

3
★★★★★

How they stay in business is beyond me. Bought my upper from them 2 years ago. Owner was rude and seemed like he could care less to help me. Every time I've been there it takes 5 to 10 minutes for someone to come out from the back room to

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I needed a basic, nothing special AR Upper for my collection. After ordering from another company and waiting a week to find out it would be another 6 weeks I called "R Guns" to verify availability. The guy who answered said "yes, we have

3
★★★★★

I needed a basic, nothing special AR Upper for my collection. After ordering from another company and waiting a week to find out it would be another 6 weeks I called "R Guns" to verify availability. The guy who answered said "yes, we have

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I bought a new ar-15 from day one nothing but problems it would cycle had to flip safty on and off to reset triger call r-guns they told we don't know bring it to a gun smith?

Brand new gun?

well had to spend more money to make it work

3
★★★★★

I bought a new ar-15 from day one nothing but problems it would cycle had to flip safty on and off to reset triger call r-guns they told we don't know bring it to a gun smith?

Brand new gun?

well had to spend more money to make it work

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Walked in at 4 Pm on a Friday. Told the guy I wanted a used Milsurp rifle to pick upo the next day for a shooting match on Sunday. Found one, bought it. Then the guy hands me my reciept and says "see you next week to pick it up". I asked

3
★★★★★

Walked in at 4 Pm on a Friday. Told the guy I wanted a used Milsurp rifle to pick upo the next day for a shooting match on Sunday. Found one, bought it. Then the guy hands me my reciept and says "see you next week to pick it up". I asked

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i went in there to see about trading in or selling my weapon ,,,they offered me peanuts for what i had and then wanted to charge me full retail price for a used police trade in .. not sure what these guys are up to but i can tell you that

3
★★★★★

i went in there to see about trading in or selling my weapon ,,,they offered me peanuts for what i had and then wanted to charge me full retail price for a used police trade in .. not sure what these guys are up to but i can tell you that

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I read the reviews here and other places about rguns AFTER I placed an order from them. Needless to say I was concerned.
However the next day after I placed the order I got an email with a UPS tracking number from them. My order arrived

3
★★★★★

I read the reviews here and other places about rguns AFTER I placed an order from them. Needless to say I was concerned.
However the next day after I placed the order I got an email with a UPS tracking number from them. My order arrived

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Several days after payment cleared I called and asked if I could get a tracking number. I couldn't believe it when the woman that answered the phone got pissed that I called and canceled the sale! Credited my card! and all i wanted was a tracking number! I rate them with a one star only because I have to to post this comment.

0
★☆☆☆☆

Several days after payment cleared I called and asked if I could get a tracking number. I couldn't believe it when the woman that answered the phone got pissed that I called and canceled the sale! Credited my card! and all i wanted was a tracking number! I rate them with a one star only because I have to to post this comment.

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I am a very forgiving customer in general, and I'm not hard to please, but when I spend $1,600 on an item that's in stock, I'd like to know when it ships. And if I call back to ask, the response "when we charge your card, it's shipped" is awfully weak.

I've never dealt with an organization that did less to deserve my business, and I wish I'd read some reviews before giving them my money. Like they were doing me a favor by letting me order from them. Terrible buying experience.

0
★☆☆☆☆

I am a very forgiving customer in general, and I'm not hard to please, but when I spend $1,600 on an item that's in stock, I'd like to know when it ships. And if I call back to ask, the response "when we charge your card, it's shipped" is awfully weak.

I've never dealt with an organization that did less to deserve my business, and I wish I'd read some reviews before giving them my money. Like they were doing me a favor by letting me order from them. Terrible buying experience.

Pros: Good inventory (for what I wanted), good prices

Cons: Shipping process is a joke, and customer service is absent!

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Ordered $2200 of DPMS 308 uppers (3 uppers) that were in stock from them on Nov-9-09. They charged my visa immediately. I called a couple of weeks later when i didn't recieve anything. They said they were waiting for one upper. After 60 days I call again, and now they are missing another upper. I asked for a refund, they acted very pissy and agreed. Repeat last statement several times....finally got visa involved and they refunded my money. Crooks!!!

0
★☆☆☆☆

Ordered $2200 of DPMS 308 uppers (3 uppers) that were in stock from them on Nov-9-09. They charged my visa immediately. I called a couple of weeks later when i didn't recieve anything. They said they were waiting for one upper. After 60 days I call again, and now they are missing another upper. I asked for a refund, they acted very pissy and agreed. Repeat last statement several times....finally got visa involved and they refunded my money. Crooks!!!

Pros: Lots of great stuff "in stock"

Cons: They rip you off and are rude about it.

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Worst attitude I have ever encountered in a gun shop. These folks are the epitome of rudeness. I have never felt my business less valued, and my presence more unwelcome.

I will not return to this establishment.

0
★☆☆☆☆

Worst attitude I have ever encountered in a gun shop. These folks are the epitome of rudeness. I have never felt my business less valued, and my presence more unwelcome.

I will not return to this establishment.

Pros: Prices are average.

Cons: Rude, unhelpful, and unwelcoming. Selection limited.

 

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