Loop Nail Spa

★★★★☆
  • 126 S Franklin St

    Chicago, IL 60606

    Map & Directions
  • 312-553-5400

About Loop Nail Spa

Details
Hours
9am-7pm mon-fri sat 11am-4pm

Personal Services

Personal Services
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.

i really love this place, look like everyone so friendly.much much better than nail pro on madison and well, i go there for 2 ys, sorry got new pamper girl , so happy with my no chip manicure , its new thing but crazy last on me..would love to give them 6 star but cant....haha

5
★★★★★

i really love this place, look like everyone so friendly.much much better than nail pro on madison and well, i go there for 2 ys, sorry got new pamper girl , so happy with my no chip manicure , its new thing but crazy last on me..would love to give them 6 star but cant....haha

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I was a loyal customer of this nail salon for over 2 and 1/2 years not only going in to get my own manicures, pedicures, and waxings almost every single week but also referring friends and coworkers to the salon. Up until recently the salon was under different ownership and called Robert Valentino??s; while the new owners have given the salon a facelift, their service leaves much to be desired.

On NYE I went to the salon for a manicure, pedicure, and lip wax. During the manicure the cuticle on my left index finger was cut badly and it developed into an infection and during the lip wax the skin between my nose and upper lip was burnt by the wax. I had been getting both of these services for years and had not had this issue before. Not only was I not offered a refund for the manicure or lip wax but when I asked for one I was given only a partial one and was told that I could not come back to the salon because none of the technicians felt comfortable performing services on me since I had requested a refund!

I was greatly upset at being told that despite my years of loyal patronage and referrals I could no longer get services there for asking for a refund for services where I was both burnt and infected! This left me with no other option than to put this review on this site and others in the hopes that the same infections, burns, and poor customer service will not be visited upon anyone else who may choose this salon.

0
★☆☆☆☆

I was a loyal customer of this nail salon for over 2 and 1/2 years not only going in to get my own manicures, pedicures, and waxings almost every single week but also referring friends and coworkers to the salon. Up until recently the salon was under different ownership and called Robert Valentino??s; while the new owners have given the salon a facelift, their service leaves much to be desired.

On NYE I went to the salon for a manicure, pedicure, and lip wax. During the manicure the cuticle on my left index finger was cut badly and it developed into an infection and during the lip wax the skin between my nose and upper lip was burnt by the wax. I had been getting both of these services for years and had not had this issue before. Not only was I not offered a refund for the manicure or lip wax but when I asked for one I was given only a partial one and was told that I could not come back to the salon because none of the technicians felt comfortable performing services on me since I had requested a refund!

I was greatly upset at being told that despite my years of loyal patronage and referrals I could no longer get services there for asking for a refund for services where I was both burnt and infected! This left me with no other option than to put this review on this site and others in the hopes that the same infections, burns, and poor customer service will not be visited upon anyone else who may choose this salon.

Pros: None

Cons: Infections, Burns, and Poor Customer Service

.

everything was wonderful, owner is always on site, and super friendly! It get's very crowded during lunch time, but it moves pretty steady!

2
★★★★★

everything was wonderful, owner is always on site, and super friendly! It get's very crowded during lunch time, but it moves pretty steady!

 

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