Dodge of Naperville INC

★★☆☆☆
  • 3300 Ogden Ave

    Lisle, IL 60532

    Map & Directions
  • 630-355-3410

Automotive

Automotive
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AbSolutely horrible and unresponsive Service department. We took our Nitro in for a scheduled brief recall repair and oil change. While there I asked them to "check" the parking break that felt loose. I was told it would be complete by days end. At 5 PM I had not recieved a call back so I called. I gave them my last name and they couldn't even find my vehicle in the system. I was finaly told it would not be done today and may not be done the next day due to needing break parts! I never authorized any break work! When I called the next morning they still could not tell me a completion time and said they have no loaner vehicles as the guy pretty much hung up on me. Worst service ever and we will not return here for sales or service.

1
★☆☆☆☆

AbSolutely horrible and unresponsive Service department. We took our Nitro in for a scheduled brief recall repair and oil change. While there I asked them to "check" the parking break that felt loose. I was told it would be complete by days end. At 5 PM I had not recieved a call back so I called. I gave them my last name and they couldn't even find my vehicle in the system. I was finaly told it would not be done today and may not be done the next day due to needing break parts! I never authorized any break work! When I called the next morning they still could not tell me a completion time and said they have no loaner vehicles as the guy pretty much hung up on me. Worst service ever and we will not return here for sales or service.

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We had bought a new vehicle in 2007. I have done research before I had gone to them and they gave e a honest deal. They also gave me more for my trade in then the blue book suggest. My trade in was in very bad condition and they did not sell it because it was not up to their standards

5
★★★★★

We had bought a new vehicle in 2007. I have done research before I had gone to them and they gave e a honest deal. They also gave me more for my trade in then the blue book suggest. My trade in was in very bad condition and they did not sell it because it was not up to their standards

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I always buy Dodge, but never again from this horrible place. I took my Dodge there for service after it had changed from Koller Dodge. It was clear they had no idea how to fix my car. I thought I'd give them another chance and went looking to buy a new car. Before they would show me a car they wanted me to answer 15 questions. Hey, I'm here to buy a car, not for an interview! Salesman was about 18 and rude. I'm done with this place!

PROS: None
CONS: Many

1
★☆☆☆☆

I always buy Dodge, but never again from this horrible place. I took my Dodge there for service after it had changed from Koller Dodge. It was clear they had no idea how to fix my car. I thought I'd give them another chance and went looking to buy a new car. Before they would show me a car they wanted me to answer 15 questions. Hey, I'm here to buy a car, not for an interview! Salesman was about 18 and rude. I'm done with this place!

PROS: None
CONS: Many

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