Strictly By Hand

★★☆☆☆

About Strictly By Hand

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Hours
Sun 8am-6pm, Mon-Sat 7am-7pm

Automotive

Automotive
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2.0 2
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I took my brand new, BMW there for a car wash. I have had the car for less than 3 months and it has not had any damage. However, immediately after the hand wash rendered, I noticed my finish had directional scratch marks all over the body of the car. These people used dirty rags and then they denied they did it! The mop they use to soap up and wash the cars is not washed in between cars, and gathers grit. They ruined my brand new paint finish and refused to even acknowledge it. I called the police, who encouraged me to take pictures and file with BBB. They too mentioned it looked like the scratches were done by the carwash but they couldn't do anything since it wasn't a criminal charge. The owner called me when I left the center, yelling at me and denying any wrongdoing. He then hung up on me before I could complete my complaint.

1
★☆☆☆☆

I took my brand new, BMW there for a car wash. I have had the car for less than 3 months and it has not had any damage. However, immediately after the hand wash rendered, I noticed my finish had directional scratch marks all over the body of the car. These people used dirty rags and then they denied they did it! The mop they use to soap up and wash the cars is not washed in between cars, and gathers grit. They ruined my brand new paint finish and refused to even acknowledge it. I called the police, who encouraged me to take pictures and file with BBB. They too mentioned it looked like the scratches were done by the carwash but they couldn't do anything since it wasn't a criminal charge. The owner called me when I left the center, yelling at me and denying any wrongdoing. He then hung up on me before I could complete my complaint.

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I give this car wash credit for being one of the first in the area, quite a few more have opened recently. They have a good system going on, all of the men there are always working. They have a nice clean waiting room, which was good since there was usually a wait. Only problem was that the attention to detail was not always consistent. One time they would scrape the sticker residue from the inside, the next time I would have to come back to ask someone to wipe the dashboard. Pricier than the new competition.

3
★★★☆☆

I give this car wash credit for being one of the first in the area, quite a few more have opened recently. They have a good system going on, all of the men there are always working. They have a nice clean waiting room, which was good since there was usually a wait. Only problem was that the attention to detail was not always consistent. One time they would scrape the sticker residue from the inside, the next time I would have to come back to ask someone to wipe the dashboard. Pricier than the new competition.

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