Banfield Pet Hospital

★☆☆☆☆
  • 7730 S. Cicero Avenue

    Burbank, IL 60459

    Map & Directions
  • 708-346-0900

About Banfield Pet Hospital

Categories
  • Veterinarians
  • Animal Hospitals
  • Pet Services
Details
  • Flea Treatment
  • Microchip Implants
  • Spaying
Hours
M-Sa 9am-7pm, Su 9am-5pm
Phones
  • Fax (708-346-0097)
Year Established
  • 1995

Pets & Animals

Pets & Animals
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1.0 3
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My pet Diego went in for an exam and a tooth issue. When I arrived to pick him up, I paid and waited a long time before I was told that Diego got hurt. Apparently, he had cut his leg but no one knew why or how this happened. They sent Diego home with a bandage on his leg and a prescription for Tramadol. My poor dog was in pain all night and could not walk. When they called to follow-up on Diego I told them he was in discomfort and could not walk. I was told to bring him in. When I did, the vet took the bandages off and Diego had a cut so deep that his tissue was exposed. The vet advised he would need to take Diego and stitch him up. Aside from being upset that no one could explain to me why Diego was hurt, I did not appreciate the nurse having a defensive attitude with my daughter when she questioned her and asked if a investigation would be done to figure out what had happened. The vet was nice and tolerated our irritability. Regardless, this is unacceptable. I am still waiting for a proper explanation as to why this happened. To top it off my dog will be in pain for days and still who knows if he will be ok after the vet stitched him up. This review is being left the day after the cut occurred.

1
★☆☆☆☆

My pet Diego went in for an exam and a tooth issue. When I arrived to pick him up, I paid and waited a long time before I was told that Diego got hurt. Apparently, he had cut his leg but no one knew why or how this happened. They sent Diego home with a bandage on his leg and a prescription for Tramadol. My poor dog was in pain all night and could not walk. When they called to follow-up on Diego I told them he was in discomfort and could not walk. I was told to bring him in. When I did, the vet took the bandages off and Diego had a cut so deep that his tissue was exposed. The vet advised he would need to take Diego and stitch him up. Aside from being upset that no one could explain to me why Diego was hurt, I did not appreciate the nurse having a defensive attitude with my daughter when she questioned her and asked if a investigation would be done to figure out what had happened. The vet was nice and tolerated our irritability. Regardless, this is unacceptable. I am still waiting for a proper explanation as to why this happened. To top it off my dog will be in pain for days and still who knows if he will be ok after the vet stitched him up. This review is being left the day after the cut occurred.

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Horrible place! My experience with them before was good, but on 10/5/11, I took my cat in for a 3-year rabies shot, warning the vet that he hated shots. It took the vet three times to give the shot: The first time, I don't know what she was doing, but my cat screamed in pain as I was holding him, and he bit into my thumb. The vet leaves, saying she didn't give him a shot, but would be right back with an assistant to hold my pet. When she returned, I was washing my thumb and watched the vet put the needle right through my cat's leg and the serum poured out on the table. She didn't even notice until I yelled, "What are you doing, the needle's through the leg!". She apologized, rushed back to get another dose, which she finally got in. My cat screamed again. The vet was more concerned about filling out the insurance paper than she was about the well-being of my cat, saying, oh, he'll limp for a little bit, but if you see swelling bring him right back. Not only was this incompetency at it's best, this woman should be banned from treating animals, period. But even worse, the nurse who did his initial work-up says to the vet and I, wait, he can't have a 3-year shot, he's a couple of weeks past the deadline, so this is a one-year shot. What??? I exclaimed; she tells me that there's no real difference between the two, other than the tag! I told them both that I would not ever come back, that I would rather wait in line at the Animal Welfare League (which is also less expensive) than to subject my cat to their mishandling and cruelty. So if you love your cat, take them where the staff do care and show it!

1
★☆☆☆☆

Horrible place! My experience with them before was good, but on 10/5/11, I took my cat in for a 3-year rabies shot, warning the vet that he hated shots. It took the vet three times to give the shot: The first time, I don't know what she was doing, but my cat screamed in pain as I was holding him, and he bit into my thumb. The vet leaves, saying she didn't give him a shot, but would be right back with an assistant to hold my pet. When she returned, I was washing my thumb and watched the vet put the needle right through my cat's leg and the serum poured out on the table. She didn't even notice until I yelled, "What are you doing, the needle's through the leg!". She apologized, rushed back to get another dose, which she finally got in. My cat screamed again. The vet was more concerned about filling out the insurance paper than she was about the well-being of my cat, saying, oh, he'll limp for a little bit, but if you see swelling bring him right back. Not only was this incompetency at it's best, this woman should be banned from treating animals, period. But even worse, the nurse who did his initial work-up says to the vet and I, wait, he can't have a 3-year shot, he's a couple of weeks past the deadline, so this is a one-year shot. What??? I exclaimed; she tells me that there's no real difference between the two, other than the tag! I told them both that I would not ever come back, that I would rather wait in line at the Animal Welfare League (which is also less expensive) than to subject my cat to their mishandling and cruelty. So if you love your cat, take them where the staff do care and show it!

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Business Response:

We apologize that your visit to one of our hospitals has left you feeling this way. We strive to provide our clients and their pets with high quality medicine and exceptional client experiences on every visit. Thank you for providing this feedback and for bringing this to our attention. We are currently unaware of this situation and would like the opportunity to speak with you directly to gather more information. Please give us a call at 877-500-2288.
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The vet said my dog had a virus. After 2 weeks of force feeding her, the vet said keep force feeding her. I went to another vet. That vet took x-rays and found 2 tumors. Problem was she was too weak by then to have surgery. Go here only for your pet's shots. Anything more, run to another vet.

1
★☆☆☆☆

The vet said my dog had a virus. After 2 weeks of force feeding her, the vet said keep force feeding her. I went to another vet. That vet took x-rays and found 2 tumors. Problem was she was too weak by then to have surgery. Go here only for your pet's shots. Anything more, run to another vet.

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