Auto Shop

★★★☆☆
Online Coupons! Import & Domestic Auto Repair.. We Do It All! Towing Available. 24 Mo./ 24k Mi. Warranty. Auto Detailing Service.
  • 317 E Main St

    Carbondale, IL 62901

    Map & Directions
  • 618-457-8411

Automotive

Automotive
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3.1 10
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.

I made an appointment at 10:00 and told them I was not dropping off the truck but waiting for it, when I got there at 10:00 they said they couldn't get to it until 1:00 so I came back, that was my first mistake. I was getting an alignment, so I walked down the street, they called me and said I needed a new inner tie rod end and it was going to be an additional $130 to $180 depending on the quality of the part I chose to use, I asked how much of that was labor and they said $67, which means the part was $63 to $113. I told them to wait and I would call back. I went to O'Reilly's and bought a new part for $23, brought that to them and asked them to put it in. They told me they couldn't do that but they all of a sudden had one for $34 it just wasn't a Napa part, which is what they recommend so I went that route. After I gave them the go ahead they said it would be an additional 2 hours so I had some time to kill, I went to Napa and priced their tie rod ends, they run from $20 to $40. For anyone keeping tract that's a markup of 180% to 215% and that's if they don't get a discount from Napa. I was ok with the $67 labor, even though once it's on the rack it's a 15 minute fix at best, I'm even ok with a little mark up but that is just ridiculous. I was calm and paid my bill and left but I assure you I will tell everyone I know about this and write as many negative reviews as I can so nobody else gets screwed as bad as I did.

1
★☆☆☆☆

I made an appointment at 10:00 and told them I was not dropping off the truck but waiting for it, when I got there at 10:00 they said they couldn't get to it until 1:00 so I came back, that was my first mistake. I was getting an alignment, so I walked down the street, they called me and said I needed a new inner tie rod end and it was going to be an additional $130 to $180 depending on the quality of the part I chose to use, I asked how much of that was labor and they said $67, which means the part was $63 to $113. I told them to wait and I would call back. I went to O'Reilly's and bought a new part for $23, brought that to them and asked them to put it in. They told me they couldn't do that but they all of a sudden had one for $34 it just wasn't a Napa part, which is what they recommend so I went that route. After I gave them the go ahead they said it would be an additional 2 hours so I had some time to kill, I went to Napa and priced their tie rod ends, they run from $20 to $40. For anyone keeping tract that's a markup of 180% to 215% and that's if they don't get a discount from Napa. I was ok with the $67 labor, even though once it's on the rack it's a 15 minute fix at best, I'm even ok with a little mark up but that is just ridiculous. I was calm and paid my bill and left but I assure you I will tell everyone I know about this and write as many negative reviews as I can so nobody else gets screwed as bad as I did.

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.

they always go out of their way for me. plus i like that they have a women in the office because i feel more comfortable with her. but i trust them to work on my car

4
★★★★☆

they always go out of their way for me. plus i like that they have a women in the office because i feel more comfortable with her. but i trust them to work on my car

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.

Positive - VERY friendly staff and nice showroom.

Negative - Ridiculous markup on parts and will not allow parts that are not supplied by them, even if they do not have it in stock. VERY poor communication and terrible at returning calls. I waited 5 hours for them to return my call. It took 4 days for my car when I was told it could be completed in just 1. I am extremely disappointed with this shop and their incompetence.

Cut the middle man (service writer) and let me talk to the person working on my car (mechanic).

1
★☆☆☆☆

Positive - VERY friendly staff and nice showroom.

Negative - Ridiculous markup on parts and will not allow parts that are not supplied by them, even if they do not have it in stock. VERY poor communication and terrible at returning calls. I waited 5 hours for them to return my call. It took 4 days for my car when I was told it could be completed in just 1. I am extremely disappointed with this shop and their incompetence.

Cut the middle man (service writer) and let me talk to the person working on my car (mechanic).

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.

This place has excellent customer service and a commitment to providing only high-quality work. It may not always be the cheapest shop around, but you get what you pay for... The Auto Shop won't do anything halfassed and leave you with another problem just on the horizon.

4
★★★★☆

This place has excellent customer service and a commitment to providing only high-quality work. It may not always be the cheapest shop around, but you get what you pay for... The Auto Shop won't do anything halfassed and leave you with another problem just on the horizon.

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.

I love that they are family owned and operated. Marie and Steve have owned the business for a long time. There price is not the cheapest in town, but they offer a great, friendly and quality service. I would recommend them to anyone that was worried about being treated with honesty and getting the job done right the first time.

4
★★★★☆

I love that they are family owned and operated. Marie and Steve have owned the business for a long time. There price is not the cheapest in town, but they offer a great, friendly and quality service. I would recommend them to anyone that was worried about being treated with honesty and getting the job done right the first time.

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.

Never go to this shop. All they do is rip off their customers and over charge them for work to replace things that didn't need to be replaced. I wouldn't trust them with at all. I had to take my car somewhere else after they screwed up my transmission.

I hate this shop.

1
★☆☆☆☆

Never go to this shop. All they do is rip off their customers and over charge them for work to replace things that didn't need to be replaced. I wouldn't trust them with at all. I had to take my car somewhere else after they screwed up my transmission.

I hate this shop.

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Business Response:

transmission i can honestly say we did no replace any unneccary parts on any cars ever, I was never given chance to deal with this problem,
.

I hit a deer and got rear ended and chose Absolute Body Shop out of the yellow pages. My truck was fixed in a professional, timely, cost-effective manner. Not only does my truck look awesome, they even detailed it for me! I recommend them to anyone who needs repair work done. I will be going back if need be! Thanks!

5
★★★★★

I hit a deer and got rear ended and chose Absolute Body Shop out of the yellow pages. My truck was fixed in a professional, timely, cost-effective manner. Not only does my truck look awesome, they even detailed it for me! I recommend them to anyone who needs repair work done. I will be going back if need be! Thanks!

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.

I had a dent removed at Absolute Body Shop and it was very cheap compared to other places I had checked into. The job was done well. The owner is a very nice guy who isn't there to cheat you out of money like most places. He gave me a great price and fixed the dent the same day. Overall, I recommend this body shop.

4
★★★★☆

I had a dent removed at Absolute Body Shop and it was very cheap compared to other places I had checked into. The job was done well. The owner is a very nice guy who isn't there to cheat you out of money like most places. He gave me a great price and fixed the dent the same day. Overall, I recommend this body shop.

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Alright, I have heard from elder respected members of the community that this is one of the few hometown joints that actuall won't scam ya but one time this girl told me they charged her pretty bad for diagnostic tests and all she needed was a new battery.

4
★★★★☆

Alright, I have heard from elder respected members of the community that this is one of the few hometown joints that actuall won't scam ya but one time this girl told me they charged her pretty bad for diagnostic tests and all she needed was a new battery.

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.

This place was recommened to me by a local resident who thought they always did an honest job for a decent price. I thought they were a little pricy but my friend claims she was duped. Not many import shops here though.

3
★★★☆☆

This place was recommened to me by a local resident who thought they always did an honest job for a decent price. I thought they were a little pricy but my friend claims she was duped. Not many import shops here though.

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