Car-X Tire & Auto

★★★☆☆
  • 5150 N Western Ave

    Chicago, IL 60625

    Cross street: Locally owned & operated - with a location near you!

    Map & Directions
  • 773-275-0616

2.8182 11
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I have a regular mechanic and the only reason I went to this place was I got a Groupon as a gift. The service was good and pretty quick. when they were close to done, 1 of the techs told me that the front passenger strut was so bent that if I hit a pothole or a bump that the strut could snap and fold the tire underneath the car. For $965 dollars he recommended I have them work on the car right away. I called my husband who said just to come home. On the way home I called my mechanic. He saw me right away. He and his guys (4 total mechanics) poured over ea strut. They showed me that both the driver side and passenger side struts were identical. The short story is they were advising unnecessary work.. Beware the advice you get here.

0
★☆☆☆☆

I have a regular mechanic and the only reason I went to this place was I got a Groupon as a gift. The service was good and pretty quick. when they were close to done, 1 of the techs told me that the front passenger strut was so bent that if I hit a pothole or a bump that the strut could snap and fold the tire underneath the car. For $965 dollars he recommended I have them work on the car right away. I called my husband who said just to come home. On the way home I called my mechanic. He saw me right away. He and his guys (4 total mechanics) poured over ea strut. They showed me that both the driver side and passenger side struts were identical. The short story is they were advising unnecessary work.. Beware the advice you get here.

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I'm thinking of taking my car for new brakes to a CarX but after reading the negative comments I'm going to wait to see if somebody mentions the address of the greatly recommended shops. I don't want to go to the one with the incompetent mechanics or the shop that installed the thermostat backwarks eeeks. NO WAY!

1
★☆☆☆☆

I'm thinking of taking my car for new brakes to a CarX but after reading the negative comments I'm going to wait to see if somebody mentions the address of the greatly recommended shops. I don't want to go to the one with the incompetent mechanics or the shop that installed the thermostat backwarks eeeks. NO WAY!

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I have driven older used cars all my life.This is the best repair shop I have ever been to.They are a very busy location and if you are patient you will get excellant repairs at a fair price...

5
★★★★★

I have driven older used cars all my life.This is the best repair shop I have ever been to.They are a very busy location and if you are patient you will get excellant repairs at a fair price...

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Excellent service! I've had my car in a few times and have had nothing but an A+ experience each time. Bob (store mgr) is honest, friendly, detail oriented, and will make sure you are taken care of.

5
★★★★★

Excellent service! I've had my car in a few times and have had nothing but an A+ experience each time. Bob (store mgr) is honest, friendly, detail oriented, and will make sure you are taken care of.

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I have been very happy with the service at this Car X. They do everything for me from oil changes to brakes and tires. Their prices were fair and much lower than the dealer. When I did have a problem with a repair, they took care of it with out a problem.

4
★★★★☆

I have been very happy with the service at this Car X. They do everything for me from oil changes to brakes and tires. Their prices were fair and much lower than the dealer. When I did have a problem with a repair, they took care of it with out a problem.

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I took my car in because the check engine light was on and asked the service men to take a look at it.
The guys told me to have a seat and they'd check it out. After less than two minutes, they called me out to the car (still in the parking lot), and told me that the gas cap was loose, and undoubtedly, this was the reason that the light was on. They cleared the light, and when I went in to pay, they told me it would be $40. This, they said, was a savings, because they didn't charge me for a full diagnostic check, which would have been $80.00. BUT, THEY didn't do a diagnostic check. When I asked about it, they said that the equipment is really expensive, so they have to charge a lot. But, They didn't use any of the equipment. They looked at my car - took less than 5 minutes to identify what they thought to be the problem, and then RIPPED ME OFF. I felt like they were trying to take advantage of me since I was a woman. It was disappointing, humiliating, and I wanted to throw my credit card at them. I don't have the kind of money to just throw it away. Diagnostic check bullsh$%. They couldn't show me anything about the way my car ran. They had no excuses. They will NEVER get my business again.
DO NOT GO TO THIS STORE. Shame on you carx for lending your name to these hacks.

1
★☆☆☆☆

I took my car in because the check engine light was on and asked the service men to take a look at it.
The guys told me to have a seat and they'd check it out. After less than two minutes, they called me out to the car (still in the parking lot), and told me that the gas cap was loose, and undoubtedly, this was the reason that the light was on. They cleared the light, and when I went in to pay, they told me it would be $40. This, they said, was a savings, because they didn't charge me for a full diagnostic check, which would have been $80.00. BUT, THEY didn't do a diagnostic check. When I asked about it, they said that the equipment is really expensive, so they have to charge a lot. But, They didn't use any of the equipment. They looked at my car - took less than 5 minutes to identify what they thought to be the problem, and then RIPPED ME OFF. I felt like they were trying to take advantage of me since I was a woman. It was disappointing, humiliating, and I wanted to throw my credit card at them. I don't have the kind of money to just throw it away. Diagnostic check bullsh$%. They couldn't show me anything about the way my car ran. They had no excuses. They will NEVER get my business again.
DO NOT GO TO THIS STORE. Shame on you carx for lending your name to these hacks.

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I took my car in and they told me I needed three things, and the estimate would be X dollars. I picked up the car, the bill was exactly the estimate (how can they make the bill come out exactly as the estimate - not even cents off?) and they couldn't even give me a copy of it. I was taken, big time. The repairs would have been cheaper even at the dealer's. Do not go there. Shop around first. Better yet, avoid all repair shops on Western Avenue - this is the second time I've been taken by one of those shops. Rip-offs.

4
★★★★☆

I took my car in and they told me I needed three things, and the estimate would be X dollars. I picked up the car, the bill was exactly the estimate (how can they make the bill come out exactly as the estimate - not even cents off?) and they couldn't even give me a copy of it. I was taken, big time. The repairs would have been cheaper even at the dealer's. Do not go there. Shop around first. Better yet, avoid all repair shops on Western Avenue - this is the second time I've been taken by one of those shops. Rip-offs.

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1 out of 1 people found this review helpful.

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THESE PEOPLE ARE A RIPOFF. EVERYTIME IHAD A REPAIR I HAD TO TAKE IT BACK AND THEY ALWAYS HAD SOME EXCUSE THAT SOMETHING ELSE NEEDED TO BE REPAIRED AND THEY WANTED MORE MONEY. THE LAST TIME I TOOK MY CAR IN, THE NEXT DAY I NOTICED THAT THE KNOB TO THE HOOD WAS GONE.IT'S OBVIOUS THAT THEY BROKE IT AND DIDN'T EVEN HAVE THE NERVE ENOUGH TO TELL ME. DON'T TAKE YOUR CAR THERE!

2
★★☆☆☆

THESE PEOPLE ARE A RIPOFF. EVERYTIME IHAD A REPAIR I HAD TO TAKE IT BACK AND THEY ALWAYS HAD SOME EXCUSE THAT SOMETHING ELSE NEEDED TO BE REPAIRED AND THEY WANTED MORE MONEY. THE LAST TIME I TOOK MY CAR IN, THE NEXT DAY I NOTICED THAT THE KNOB TO THE HOOD WAS GONE.IT'S OBVIOUS THAT THEY BROKE IT AND DIDN'T EVEN HAVE THE NERVE ENOUGH TO TELL ME. DON'T TAKE YOUR CAR THERE!

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1 out of 1 people found this review helpful.

.

I joined just to write a positive review for this garage - the negative reviews here are in stark contrast to my experience. I found great guys, QUICK service, and a fair price. This location is staffed by career mechanics who all seemed very knowledgable (I know a little bit about cars and I was impressed).

I had an oil change taken care of in about ten minutes and my check engine light was on, so I left the car over night for diagnostics. By 1pm the next day they had the problem identified and repaired for a very reasonable price, and they gaurntee their work.

For any typical maintenance or repairs I'd highly recommend this garage.

PROS: Career mechanics, comfortable environment, great customer service
CONS: None in my experience

5
★★★★★

I joined just to write a positive review for this garage - the negative reviews here are in stark contrast to my experience. I found great guys, QUICK service, and a fair price. This location is staffed by career mechanics who all seemed very knowledgable (I know a little bit about cars and I was impressed).

I had an oil change taken care of in about ten minutes and my check engine light was on, so I left the car over night for diagnostics. By 1pm the next day they had the problem identified and repaired for a very reasonable price, and they gaurntee their work.

For any typical maintenance or repairs I'd highly recommend this garage.

PROS: Career mechanics, comfortable environment, great customer service
CONS: None in my experience

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.

I needed a close, local repair shop so I tried Car-X because it looked like a reputable national shop. What a big mistake! The looks were deceiving: unprofessional customer service and incompetent mechanics.

When they repaired an old thermostat, my car continued to overheat and another repair shop told me Car-X had installed the thermostat BACKWARDS!

You should avoid Car-X!

1
★☆☆☆☆

I needed a close, local repair shop so I tried Car-X because it looked like a reputable national shop. What a big mistake! The looks were deceiving: unprofessional customer service and incompetent mechanics.

When they repaired an old thermostat, my car continued to overheat and another repair shop told me Car-X had installed the thermostat BACKWARDS!

You should avoid Car-X!

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.

I used to be very pleased with Car X, particularly this location. It seems they may have changed managment and now things are not the same. For instance, everytime I go in there they are always trying to add on something that I don't particularly need. I just bought three tires from them and less than a few months later they said I would need four new tires.

My biggest complaint about this location is that I took my vehicle in for a "safety check" before heading out on a long road trip. Apparently, their safety check is not very extensive because somehow they missed the fact that I had holes in my radiator and an oil leak. I obviously discovered this after my car overheated on the highway. Thanks for nothing Car X!

2
★★☆☆☆

I used to be very pleased with Car X, particularly this location. It seems they may have changed managment and now things are not the same. For instance, everytime I go in there they are always trying to add on something that I don't particularly need. I just bought three tires from them and less than a few months later they said I would need four new tires.

My biggest complaint about this location is that I took my vehicle in for a "safety check" before heading out on a long road trip. Apparently, their safety check is not very extensive because somehow they missed the fact that I had holes in my radiator and an oil leak. I obviously discovered this after my car overheated on the highway. Thanks for nothing Car X!

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Message from Car-X Tire & Auto

Car-X Auto Service was founded in 1971 by a group of enterprising muffler shop owners. In the early years, we were primarily exhaust specialists. Today, we provide just about any automotive repair service you can imagine. We stay on top of the latest auto innovations, adding products and services to meet today's auto repair needs. With more than 175 locations, we have built a reputation on exceptional customer satisfaction. In fact, Car-X Auto Service was ranked the #1 automotive services franchise by Success Magazine. No matter what your auto repair needs are, Car-X has you covered. Our 40 years of experience enable us to provide products and services to keep your car or truck performing at its best. We offer complete auto maintenance services, from regular tune-ups to emergency repairs. Trust Car-X for safe, reliable auto repair services like brakes, tires, transmissions, oil changes, maintenance & more. See your Car-X Man for the best guaranteed service in the business!. Brakes,Oil Change Service,Car Battery Store,Tires,Transmission Repair

More about Car-X Tire & Auto

Brake Repair & Service, Mufflers & Exhaust, Engine & Transmission, Tires & Alignment, Oil Changes, Batteries (Starting & Charging), Scheduled Maintenance

Key Points

  • Complete local auto repair....
 

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