Continental Toyota

★★★★☆
Continental Toyota, Proudly Serving Chicagoland Since 1966.
  • 6701 S La Grange Rd

    Hodgkins, IL 60525

    Map & Directions
  • 708-354-5800

Automotive

Automotive
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.

It was a really awesome experience. Everyone was helpful. While all options were explained, we never felt pressure to purchase anything we weren't interested in. That was huge to me. We were not there for hours haggling over options/extras. Best car buying experience we've had.

2
★★★★★

It was a really awesome experience. Everyone was helpful. While all options were explained, we never felt pressure to purchase anything we weren't interested in. That was huge to me. We were not there for hours haggling over options/extras. Best car buying experience we've had.

.

The salesperson was an excellent individual. He was a pleasure. More importantly, he knows, cares, and shows his fullest potential.

2
★★★★★

The salesperson was an excellent individual. He was a pleasure. More importantly, he knows, cares, and shows his fullest potential.

.

I drove out to Continental Toyota on 9/3/2009 to purchase a 2008 Corolla I saw online. When I saw the car, I realized that the color (white) was not for me. My salesperson Mickey was understanding and did not try to pressure me to buy this car. There was no ""what if I can save you a little, would you buy it"" or anything like that. Instead he showed me a brand new 2010 Corolla in red, told me all the improvements they made in the 2009 model year, and that there was 0% financing on the 2010. He was very knowledgable, gave me a great price (even though it was the only Corolla in stock), and truly seemed to want my business. All of the people in the dealership seemed friendly...many came to say hello and asked if I was being helped out. The salesmanager (Joe)did not hide from me, he introduced himself right away, and then he must have ok'd the price I wanted which was fair. I know the dealership is in business to make money, but I received a nice discount, and was very happy! I will drive 24 miles to bring back my Corolla for service even though there are 3 or 4 dealerships closer! The store is brand new and is beautiful. I HIGHLY recommend this dealership...call and ask for Mickey, he's the best!

2
★★★★★

I drove out to Continental Toyota on 9/3/2009 to purchase a 2008 Corolla I saw online. When I saw the car, I realized that the color (white) was not for me. My salesperson Mickey was understanding and did not try to pressure me to buy this car. There was no ""what if I can save you a little, would you buy it"" or anything like that. Instead he showed me a brand new 2010 Corolla in red, told me all the improvements they made in the 2009 model year, and that there was 0% financing on the 2010. He was very knowledgable, gave me a great price (even though it was the only Corolla in stock), and truly seemed to want my business. All of the people in the dealership seemed friendly...many came to say hello and asked if I was being helped out. The salesmanager (Joe)did not hide from me, he introduced himself right away, and then he must have ok'd the price I wanted which was fair. I know the dealership is in business to make money, but I received a nice discount, and was very happy! I will drive 24 miles to bring back my Corolla for service even though there are 3 or 4 dealerships closer! The store is brand new and is beautiful. I HIGHLY recommend this dealership...call and ask for Mickey, he's the best!

.

Antoinette was an excellent salesperson. We were there just to ask questions, she took her\ntime, answered them. Then when we bought the car she checked in with us to be sure we\nliked it. Then even took time to go out again and help me drive the Prius correctly so that\nwe get the best possible gas mileage. Very nice and kind person. Knowledgeable to the\nmax. I will recommend this dealership.

2
★★★★★

Antoinette was an excellent salesperson. We were there just to ask questions, she took her\ntime, answered them. Then when we bought the car she checked in with us to be sure we\nliked it. Then even took time to go out again and help me drive the Prius correctly so that\nwe get the best possible gas mileage. Very nice and kind person. Knowledgeable to the\nmax. I will recommend this dealership.

.

I HIGHLY recommend visiting this dealership. Upon your visit ask for Dennis

2
★★★★★

I HIGHLY recommend visiting this dealership. Upon your visit ask for Dennis

.

I just purchased a new 2010 Camry XLE from Ken and Bill and I couldn't be happier. They were both extremely professional, friendly and absolutely wonderful to deal with. Top notch customer service. I drove 470 miles (round trip) to purchase this car from them and would go there again in a heart-beat. You will not find a more knowledgable, friendly staff, eager to serve you. They gave me a FANTASTIC price on the Camry and even sold it to me for a lower price than they quoted me. How many dealerships would do that? They thanked me numerous times to drive that far to buy from them. I highly recommend this dealership. Their price beat Thomas Toyota of Joliet, IL by over $1000.00. I am a customer service specialist since my expertise in customer service and satisfaction then you know if I rate them #1, they are truely #1. Thanks for making my first time NEW car purchase a memorable and fabulous experience.

2
★★★★★

I just purchased a new 2010 Camry XLE from Ken and Bill and I couldn't be happier. They were both extremely professional, friendly and absolutely wonderful to deal with. Top notch customer service. I drove 470 miles (round trip) to purchase this car from them and would go there again in a heart-beat. You will not find a more knowledgable, friendly staff, eager to serve you. They gave me a FANTASTIC price on the Camry and even sold it to me for a lower price than they quoted me. How many dealerships would do that? They thanked me numerous times to drive that far to buy from them. I highly recommend this dealership. Their price beat Thomas Toyota of Joliet, IL by over $1000.00. I am a customer service specialist since my expertise in customer service and satisfaction then you know if I rate them #1, they are truely #1. Thanks for making my first time NEW car purchase a memorable and fabulous experience.

.

Joe did an exceptional job listening to what kind of car I was looking for and explaining all important aspects of the car. He was an extraordinary negotiator for my needs. Every question was carefully listened to and Joe delivered on every point. He went out of his way to personally make sure I was happy.

2
★★★★★

Joe did an exceptional job listening to what kind of car I was looking for and explaining all important aspects of the car. He was an extraordinary negotiator for my needs. Every question was carefully listened to and Joe delivered on every point. He went out of his way to personally make sure I was happy.

.

Overall the salesman made the differenceI looked at two other brands, both nice cars, but because I was in no particular hurry only Jim kept me for the three months it took me to decide.

2
★★★★★

Overall the salesman made the differenceI looked at two other brands, both nice cars, but because I was in no particular hurry only Jim kept me for the three months it took me to decide.

.

It is easily the nicest, cleanest and most professional service department that I have ever seen in my 20+ years of driving.

2
★★★★★

It is easily the nicest, cleanest and most professional service department that I have ever seen in my 20+ years of driving.

.

It was a pleasure doing business at this dealership. This is the second car we have leased from Continental Toyota and it wont be our last. It was a great experience from beginning to end.

2
★★★★★

It was a pleasure doing business at this dealership. This is the second car we have leased from Continental Toyota and it wont be our last. It was a great experience from beginning to end.

.

Bill did an exceptional job. He actually clarified a couple of financial points I had questions about and resolved them very quickly with an even better price and value. On Numerous occasions he went over the financial paperwork and went over it like he was my financial advisor. Great service and assistance. A tremendous asset to your team.

2
★★★★★

Bill did an exceptional job. He actually clarified a couple of financial points I had questions about and resolved them very quickly with an even better price and value. On Numerous occasions he went over the financial paperwork and went over it like he was my financial advisor. Great service and assistance. A tremendous asset to your team.

.

Antoinette was wonderful. I would go back to see her in the future and would refer people as well. She was professional and very attentive to my needs.

2
★★★★★

Antoinette was wonderful. I would go back to see her in the future and would refer people as well. She was professional and very attentive to my needs.

.

This is the best dealership that I have been to, and not just Toyota dealership, but any dealership. Every single person that I ran into, even the people that were not helping me, were extremely friendly. I had a very easy time purchasing my vehicle. I would return to this dealership every time I will need to purchase a new car. This dealership has the best customer service.

2
★★★★★

This is the best dealership that I have been to, and not just Toyota dealership, but any dealership. Every single person that I ran into, even the people that were not helping me, were extremely friendly. I had a very easy time purchasing my vehicle. I would return to this dealership every time I will need to purchase a new car. This dealership has the best customer service.

.

Terrific service department, Very attentive and accommodating

2
★★★★★

Terrific service department, Very attentive and accommodating

.

Jose is very efficient in his work and this is the second time we bought a car with him and same as before he cares about our needs and responded all our questions about this car, he did a GREAT job.

2
★★★★★

Jose is very efficient in his work and this is the second time we bought a car with him and same as before he cares about our needs and responded all our questions about this car, he did a GREAT job.

.

We had an excellent salesperson. We were there just to ask questions, she took her time, answered them. Then when we bought the car she checked in with us to be sure we liked it. Then even took time to go out again and help me drive the Prius correctly so that we get the best possible gas mileage. Very nice and kind person. Knowledgeable to the max. I will recommend this dealership.

2
★★★★★

We had an excellent salesperson. We were there just to ask questions, she took her time, answered them. Then when we bought the car she checked in with us to be sure we liked it. Then even took time to go out again and help me drive the Prius correctly so that we get the best possible gas mileage. Very nice and kind person. Knowledgeable to the max. I will recommend this dealership.

.

Toyota in Hodgkins truly was the best car purchasing experience I have had in my 30\nyears of driving. They have an exceptional staff from service to sales. Their service\ndepartment was very accessible and answered all of my questions. I feel having sales and\nservice both accessible are key to a great dealership.

2
★★★★★

Toyota in Hodgkins truly was the best car purchasing experience I have had in my 30\nyears of driving. They have an exceptional staff from service to sales. Their service\ndepartment was very accessible and answered all of my questions. I feel having sales and\nservice both accessible are key to a great dealership.

.

Continental Toyotas service and their facilities are excellent. I go to them even though\nthey are a 45 minute drive from my home, because they are better than dealers closer to me.

2
★★★★★

Continental Toyotas service and their facilities are excellent. I go to them even though\nthey are a 45 minute drive from my home, because they are better than dealers closer to me.

.

Joe Kelly did an exceptional job listening to what kind of car I was looking for and\nexplaining all important aspects of the car. He was an extraordinary negotiator for my\nneeds. Every question was carefully listened to and Joe delivered on every point. He went\nout of his way to personally make sure I was happy.

2
★★★★★

Joe Kelly did an exceptional job listening to what kind of car I was looking for and\nexplaining all important aspects of the car. He was an extraordinary negotiator for my\nneeds. Every question was carefully listened to and Joe delivered on every point. He went\nout of his way to personally make sure I was happy.

.

Contacted a number of dealers in Western Suburbs of Chicago and asked for quote for a new Camry. Where I received a few e-quotes from a handful of dealers, Continental was the one that followed through with phone call and emails, but not in a pushy manner. When I contacted them for more specific information, they were appreciative of my busy schedule and made themselves available at any time of day or night. When I finally had the opportunity to visit their showroom, I found it very bright and everyone very professional. The negotation phase was non-stressful and I believe I ended up with a very competitive price. Continental followed up with me a few days later, and a few weeks later, to ensure that I was still pleased with my vehicle.

2
★★★★★

Contacted a number of dealers in Western Suburbs of Chicago and asked for quote for a new Camry. Where I received a few e-quotes from a handful of dealers, Continental was the one that followed through with phone call and emails, but not in a pushy manner. When I contacted them for more specific information, they were appreciative of my busy schedule and made themselves available at any time of day or night. When I finally had the opportunity to visit their showroom, I found it very bright and everyone very professional. The negotation phase was non-stressful and I believe I ended up with a very competitive price. Continental followed up with me a few days later, and a few weeks later, to ensure that I was still pleased with my vehicle.

.

I went into Toyota Continental to purchase a new vehicle. I had not purchased a vehicle since 1994. Mr. D. Pecko made this experince pain free. The service I recieved was great! I believe that when you treat your customers with care that your business will surely have success. I had been to other toyota dealers and none had compared to Toyota Continental I will refer all my family and friends and will rest assure that they will be taken care of as well as I. Thanks Keep up the great work!

2
★★★★★

I went into Toyota Continental to purchase a new vehicle. I had not purchased a vehicle since 1994. Mr. D. Pecko made this experince pain free. The service I recieved was great! I believe that when you treat your customers with care that your business will surely have success. I had been to other toyota dealers and none had compared to Toyota Continental I will refer all my family and friends and will rest assure that they will be taken care of as well as I. Thanks Keep up the great work!

.

I have recently bought the used 2010 Toyota Highlander. I am a Canadian citizen living in Alberta and was quite nervous when i started looking for a vehicle in US because of all the horrible stories i heard from my friends. I found a vehicle on Edmunds and sent an email for a more information. After initial queries i started talking to Used Car Manager CJ Miller who helped me and gave me a confidence about the vehicle i was interested in. He helped me every step of the way knowing that its an internet transaction and I am buying a vehicle without even looking at it. The whole process was extremely smooth and the entire team of Continental Toyota specifically CJ Miller was extremely gracious and considerate. The vehicle was shipped from the dealership and i received the delivery yesterday and CJ followed me with an email that if i have recieved the vehicle and how do i like it. I just wanted to tell all the people reading this review that buy with confidence at COntinental Toyota because I found CJ Miller very honest and helpfull. I bought the car without even looking at it and now that i have a car its more than my expectation and received everything that CJ promised. Once again Thanks CJ and Jacky. Wonderful experience

2
★★★★★

I have recently bought the used 2010 Toyota Highlander. I am a Canadian citizen living in Alberta and was quite nervous when i started looking for a vehicle in US because of all the horrible stories i heard from my friends. I found a vehicle on Edmunds and sent an email for a more information. After initial queries i started talking to Used Car Manager CJ Miller who helped me and gave me a confidence about the vehicle i was interested in. He helped me every step of the way knowing that its an internet transaction and I am buying a vehicle without even looking at it. The whole process was extremely smooth and the entire team of Continental Toyota specifically CJ Miller was extremely gracious and considerate. The vehicle was shipped from the dealership and i received the delivery yesterday and CJ followed me with an email that if i have recieved the vehicle and how do i like it. I just wanted to tell all the people reading this review that buy with confidence at COntinental Toyota because I found CJ Miller very honest and helpfull. I bought the car without even looking at it and now that i have a car its more than my expectation and received everything that CJ promised. Once again Thanks CJ and Jacky. Wonderful experience

.

""OK so I am in the market for a new car... \n\n...and let's face it, in this day and age you'd be foolish to buy American when their Japanese competitors offer models with much more perks like better fuel economy, assured quality, and just an overall superior style.\n\nBut enough about the cars, lets move on to the dealership.\n\nI began to shop around and surveyed friends with Toyota's to see where I'd like to give my business to. All signs pointed to Continental Toyota. My friends tell me that the sales people there are friendly and knowledgeable, and not pushy (which is rare), the maintenance department is super easy to deal with and will really make you glad you bought from them.\n\nSooooo I decided to check it out myself..\n\nUpon pulling up to the dealership on a cold rainy day, I was greeted by a salesman in a bright green shirt with an umbrella. He escorted me in the building making sure not a single drop of water joined me. Beyond his compassionate gesture of comfortably getting in the door he answered, in full, every single question I threw his way. And let me tell you there were A LOT.\n\nI made acquaintances with a good portion of the staff because everyone is so friendly. \n\nEven the General Manager came over and had a word with me. Dennis Pecho was his name. I won't forget because honest people like him aren't to easy to come by in today's world. Dennis has the demeanor that makes you confident that everything is going to be OK (which is great considering buying a new car can be stressful.) He also told me about the $50 I would be receiving for referring my friend. COMMISSION CHECK!!!!""

2
★★★★★

""OK so I am in the market for a new car... \n\n...and let's face it, in this day and age you'd be foolish to buy American when their Japanese competitors offer models with much more perks like better fuel economy, assured quality, and just an overall superior style.\n\nBut enough about the cars, lets move on to the dealership.\n\nI began to shop around and surveyed friends with Toyota's to see where I'd like to give my business to. All signs pointed to Continental Toyota. My friends tell me that the sales people there are friendly and knowledgeable, and not pushy (which is rare), the maintenance department is super easy to deal with and will really make you glad you bought from them.\n\nSooooo I decided to check it out myself..\n\nUpon pulling up to the dealership on a cold rainy day, I was greeted by a salesman in a bright green shirt with an umbrella. He escorted me in the building making sure not a single drop of water joined me. Beyond his compassionate gesture of comfortably getting in the door he answered, in full, every single question I threw his way. And let me tell you there were A LOT.\n\nI made acquaintances with a good portion of the staff because everyone is so friendly. \n\nEven the General Manager came over and had a word with me. Dennis Pecho was his name. I won't forget because honest people like him aren't to easy to come by in today's world. Dennis has the demeanor that makes you confident that everything is going to be OK (which is great considering buying a new car can be stressful.) He also told me about the $50 I would be receiving for referring my friend. COMMISSION CHECK!!!!""

.

Mr. Mica was very helpful, so was everyone I dealt with - including the folks in the service area and cashier. The dealership was very comfortable. The restrooms were well maintained and clean. Fresh brewed coffee, flat screen tv, internet access and friendly staff - what's not to like?

2
★★★★★

Mr. Mica was very helpful, so was everyone I dealt with - including the folks in the service area and cashier. The dealership was very comfortable. The restrooms were well maintained and clean. Fresh brewed coffee, flat screen tv, internet access and friendly staff - what's not to like?

.

Very nice people and great price on my new Camry! Financing was great too (I even bought the extended warranty). I was greeted promptly when I entered and never felt too pressured during the sales process Good experience, I would buy again and recommend to friends!

2
★★★★★

Very nice people and great price on my new Camry! Financing was great too (I even bought the extended warranty). I was greeted promptly when I entered and never felt too pressured during the sales process Good experience, I would buy again and recommend to friends!

.

I recently bought a used car and I feel nothing but disgust. They have very poor management. You would believe that a big corporation like this one would know how to handle their customers well, but they do not. I bought a car and it broke down only after driving 200 miles; the worst dealership in the whole world!

1
★☆☆☆☆

I recently bought a used car and I feel nothing but disgust. They have very poor management. You would believe that a big corporation like this one would know how to handle their customers well, but they do not. I bought a car and it broke down only after driving 200 miles; the worst dealership in the whole world!

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.

While I was in for service, I was on http://insiderpages.com, and a few other review sites, looking at the reviews for Continental Toyota. I have been their customer for a few years, and have found the sales and service department to be the best I have ever dealt with. I have met this manager, Dennis, while he was in the service department, casually talking with customers. Whoever wrote a bad review about him, must not have met him. He is a good guy, and the dealership is a friendly place. I have always had good experiences with this dealership, and I have recommended them to many people, all of whom have had the same good experiences.

5
★★★★★

While I was in for service, I was on http://insiderpages.com, and a few other review sites, looking at the reviews for Continental Toyota. I have been their customer for a few years, and have found the sales and service department to be the best I have ever dealt with. I have met this manager, Dennis, while he was in the service department, casually talking with customers. Whoever wrote a bad review about him, must not have met him. He is a good guy, and the dealership is a friendly place. I have always had good experiences with this dealership, and I have recommended them to many people, all of whom have had the same good experiences.

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SKhan\n\n9/24/10\n\nWould I recommend this dealership? The Answer is yes. My experience at Continental Toyota has been one of the best one I have ever had. I was looking for a good fuel efficient and safe car for my seventeen year old daughter. I was debating between Toyota and Honda, but when I walked into Continental Toyota, the decision making seemed much easier. Thanks to Mr. Dennis Pecho (GM) he guided me through everything, from sales to financing and giving me a tour of the dealership. It felt good that not only my sales person Kelly was knowledgeable but the GM Mr. Dennis Pecho was very helpful as well. He took personal interest in each and every customer; at least for the time I was there, thats what I noticed. My over all experience was excellent. I would recommend this dealership to my friends and family because it is hard to find VIP treatment at a standard car dealership. Mr. Pecho made me feel like I was family. Managers who actually take time to guide you in the right direction without putting any pressure, it makes it easier for the customer in their decision making.

2
★★★★★

SKhan\n\n9/24/10\n\nWould I recommend this dealership? The Answer is yes. My experience at Continental Toyota has been one of the best one I have ever had. I was looking for a good fuel efficient and safe car for my seventeen year old daughter. I was debating between Toyota and Honda, but when I walked into Continental Toyota, the decision making seemed much easier. Thanks to Mr. Dennis Pecho (GM) he guided me through everything, from sales to financing and giving me a tour of the dealership. It felt good that not only my sales person Kelly was knowledgeable but the GM Mr. Dennis Pecho was very helpful as well. He took personal interest in each and every customer; at least for the time I was there, thats what I noticed. My over all experience was excellent. I would recommend this dealership to my friends and family because it is hard to find VIP treatment at a standard car dealership. Mr. Pecho made me feel like I was family. Managers who actually take time to guide you in the right direction without putting any pressure, it makes it easier for the customer in their decision making.

.

SKhan

9/24/10

Would I recommend this dealership? The Answer is yes. My experience at Continental Toyota has been one of the best one I have ever had. I was looking for a good fuel efficient and safe car for my seventeen year old daughter. I was debating between Toyota and Honda, but when I walked into Continental Toyota, the decision making seemed much easier. Thanks to Mr. Dennis Pecho (GM) he guided me through everything, from sales to financing and giving me a tour of the dealership. It felt good that not only my sales person Kelly was knowledgeable but the GM Mr. Dennis Pecho was very helpful as well. He took personal interest in each and every customer; at least for the time I was there, thats what I noticed. My over all experience was excellent. I would recommend this dealership to my friends and family because it is hard to find VIP treatment at a standard car dealership. Mr. Pecho made me feel like I was family. Managers who actually take time to guide you in the right direction without putting any pressure, it makes it easier for the customer in their decision making.

5
★★★★★

SKhan

9/24/10

Would I recommend this dealership? The Answer is yes. My experience at Continental Toyota has been one of the best one I have ever had. I was looking for a good fuel efficient and safe car for my seventeen year old daughter. I was debating between Toyota and Honda, but when I walked into Continental Toyota, the decision making seemed much easier. Thanks to Mr. Dennis Pecho (GM) he guided me through everything, from sales to financing and giving me a tour of the dealership. It felt good that not only my sales person Kelly was knowledgeable but the GM Mr. Dennis Pecho was very helpful as well. He took personal interest in each and every customer; at least for the time I was there, thats what I noticed. My over all experience was excellent. I would recommend this dealership to my friends and family because it is hard to find VIP treatment at a standard car dealership. Mr. Pecho made me feel like I was family. Managers who actually take time to guide you in the right direction without putting any pressure, it makes it easier for the customer in their decision making.

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It's too bad people use this forum as a soapbox to b!tch. I had a great experience at continental Toyota. From the salesperson to the finance office. Seems like there are a lot of misinformed and disgruntled people out there. I love my new Toyota and when I am in the market for a new car, I will definitely return to continental Toyota.

5
★★★★★

It's too bad people use this forum as a soapbox to b!tch. I had a great experience at continental Toyota. From the salesperson to the finance office. Seems like there are a lot of misinformed and disgruntled people out there. I love my new Toyota and when I am in the market for a new car, I will definitely return to continental Toyota.

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.

I take my car to Continental Toyota because I have received remarkable Service from their Service Dept. I live in Oak Lawn and travel to Hodgkins just because their service is so great! They have a great team!

They really care about you!

5
★★★★★

I take my car to Continental Toyota because I have received remarkable Service from their Service Dept. I live in Oak Lawn and travel to Hodgkins just because their service is so great! They have a great team!

They really care about you!

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.

chunkybear and lovinlife2thefullest are disgruntled ex-employees. An obvious flaw in the rating system. Continental Toyota has the best service department anywhere. visit them with high expectations, and you will not be disappointed.

2
★★★★★

chunkybear and lovinlife2thefullest are disgruntled ex-employees. An obvious flaw in the rating system. Continental Toyota has the best service department anywhere. visit them with high expectations, and you will not be disappointed.

.

I see that Continental Toyota is receiving a lot of bad press. I have only had positive experiences with their service.
I moved to this area in 1997. I bought a Camry from an out of state dealer. When I needed to take the car into the shop I asked around and was told about Continental, so I took my car there. Since that time I??ve bought two cars there. The sales managers have tried their best to make a deal for the potential buyer. That is what brings the customer back.
When my Camry had to be serviced---just like any other service shop---I had to wait, and while waiting I talked to everyone, and listened as well. I wanted to know what other people thought about this dealer??s service. Patrons told me how great the service was and some mentioned having only purchased their cars from Continental. Often we only hear about complaints and the good traits go unmentioned, However that day customers were swapping stories about the General Manager who personally helped customers in various ways that other dealers wouldn??t.
I am 74 years old. There are times we do not get our car at the time promised because of this or that, but don??t you think that they are trying their best to help you go home or to work? Do you really think that they have not been in your shoes and know how important it is for you to be on your way?
At another time, while waiting for service, I witnessed two men chatting. One was saying, ??I am going to get them for every thing I can. They have the money.? I wondered why he had made this statement.
More recently, I was standing in the service area not two feet away from a very muddy SUV with a big crack in the windshield. The owner was dropping off his car. After his service and a car wash, the man drove just outside the doors, parked, and came back in. He complained that the window cracked after coming out of the wash. I told the service department that I saw it (the large crack) when it came in. There are so many people like this?wanting more than they??re entitled to and willing to lie about it.

I have witnessed these things throughout the years I??ve been going to Continental Toyota. Whose shoulders do you think situations like this fall on? THE G.M.--- Mr. Dennis Pecho. If the G.M. did not do his job well, he and his employees would be without jobs and the company would go under.
Do you think for one minute that this it is an easy job to keep all of the customers happy? It is difficult to keep all of your family and friends happy, but you do the best you can. Mr. Pecho does that, too.
My visits to Continental have been pleasant and I left satisfied with the people and service. I highly recommend this staff.

5
★★★★★

I see that Continental Toyota is receiving a lot of bad press. I have only had positive experiences with their service.
I moved to this area in 1997. I bought a Camry from an out of state dealer. When I needed to take the car into the shop I asked around and was told about Continental, so I took my car there. Since that time I??ve bought two cars there. The sales managers have tried their best to make a deal for the potential buyer. That is what brings the customer back.
When my Camry had to be serviced---just like any other service shop---I had to wait, and while waiting I talked to everyone, and listened as well. I wanted to know what other people thought about this dealer??s service. Patrons told me how great the service was and some mentioned having only purchased their cars from Continental. Often we only hear about complaints and the good traits go unmentioned, However that day customers were swapping stories about the General Manager who personally helped customers in various ways that other dealers wouldn??t.
I am 74 years old. There are times we do not get our car at the time promised because of this or that, but don??t you think that they are trying their best to help you go home or to work? Do you really think that they have not been in your shoes and know how important it is for you to be on your way?
At another time, while waiting for service, I witnessed two men chatting. One was saying, ??I am going to get them for every thing I can. They have the money.? I wondered why he had made this statement.
More recently, I was standing in the service area not two feet away from a very muddy SUV with a big crack in the windshield. The owner was dropping off his car. After his service and a car wash, the man drove just outside the doors, parked, and came back in. He complained that the window cracked after coming out of the wash. I told the service department that I saw it (the large crack) when it came in. There are so many people like this?wanting more than they??re entitled to and willing to lie about it.

I have witnessed these things throughout the years I??ve been going to Continental Toyota. Whose shoulders do you think situations like this fall on? THE G.M.--- Mr. Dennis Pecho. If the G.M. did not do his job well, he and his employees would be without jobs and the company would go under.
Do you think for one minute that this it is an easy job to keep all of the customers happy? It is difficult to keep all of your family and friends happy, but you do the best you can. Mr. Pecho does that, too.
My visits to Continental have been pleasant and I left satisfied with the people and service. I highly recommend this staff.

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why did they hire Dennis? did they NOt realize his last job didnt want him? the man has used car salesman written all over him! he clearly doesnt know what he is doing! the guy is unprofessional, rude, & very ignorant! a couple of years ago in the old building, before Dennis, the place was wonderful! everyone seemed great, once Dennis joined the team, the whole place just fell apart! they lost my business as well as my entire familys. which was alot! all of my friends have switched dealerships too! what moron hired Dennis?....change it back the way it used to be, why did they try to fix something that wasnt broken? now the whole place is all screwed up!

0
★☆☆☆☆

why did they hire Dennis? did they NOt realize his last job didnt want him? the man has used car salesman written all over him! he clearly doesnt know what he is doing! the guy is unprofessional, rude, & very ignorant! a couple of years ago in the old building, before Dennis, the place was wonderful! everyone seemed great, once Dennis joined the team, the whole place just fell apart! they lost my business as well as my entire familys. which was alot! all of my friends have switched dealerships too! what moron hired Dennis?....change it back the way it used to be, why did they try to fix something that wasnt broken? now the whole place is all screwed up!

Pros: it used to be good before Dennis!

Cons: very unprofessional now that Dennis is there1

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i live only a few blocks away & saw a nice used elantra on the lot, took a test drive, but the price was too high. it sat for a while & i tried to get them down on price online. got a couple of bucks knocked off & went back to take another look, but the car was off the lot. they kept trying to get me in with emails even tho it was gone. they are an insult to the word unscrupulous.

1
★☆☆☆☆

i live only a few blocks away & saw a nice used elantra on the lot, took a test drive, but the price was too high. it sat for a while & i tried to get them down on price online. got a couple of bucks knocked off & went back to take another look, but the car was off the lot. they kept trying to get me in with emails even tho it was gone. they are an insult to the word unscrupulous.

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They have a horrible customer service. I've set an appointment with them to see and buy the car, they said that the car is available I can come and buy it. After I came they said that car is sold. Manager could say only "I'm sorry". Don't waste your time going there.

1
★☆☆☆☆

They have a horrible customer service. I've set an appointment with them to see and buy the car, they said that the car is available I can come and buy it. After I came they said that car is sold. Manager could say only "I'm sorry". Don't waste your time going there.

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I had only 50,000 miles on my toyota corolla. It already has had a bad ecm and a bad fuel injector. Continental Toyota of Countryside has the worst service department I have ever dealt with. Their General Manager Dennis Pecho does nothing but give you the run around. They lie to you about everything. They claim my problems with the car are from a bad tank of gas. I fill my tank always with Shell higher octane gas. I called Toyota to complain and they did nothing. Their Factory representative Jennifer Hoffman met with me at the dealership. Had a how can I help you attitude when I met her. She said they were not covering the repairs period. I complained to Toyota and they did nothing. I am warning everyone do not but a Toyota product and do not buy from this dealership. I will never buy another foreign made car. They are made with cheap parts. Foreign cars like toyota used to last a long time, not anymore. You can't trust them. My car only had 50,000 miles and I am having all these problems. and my car since they replaced the bad ecm is not idling right since they replaced it. They claim you have to drive it for a little bit so the computer can learn how you drive. These dealerships are still nothing but a bunch of filthy liars. I see the auto industry has not learned to respect it's customers still. I see they will be in trouble just like the banking industry. And I am hoping they are not bailed out. I pray that they go out of business like they deserve to. Their lies and corruption are finally catching up with them. Toyota has had the worst year in it's history recently. Looks like people are now realizing do not buy these cheap made cars. I learned the hard way.

1
★☆☆☆☆

I had only 50,000 miles on my toyota corolla. It already has had a bad ecm and a bad fuel injector. Continental Toyota of Countryside has the worst service department I have ever dealt with. Their General Manager Dennis Pecho does nothing but give you the run around. They lie to you about everything. They claim my problems with the car are from a bad tank of gas. I fill my tank always with Shell higher octane gas. I called Toyota to complain and they did nothing. Their Factory representative Jennifer Hoffman met with me at the dealership. Had a how can I help you attitude when I met her. She said they were not covering the repairs period. I complained to Toyota and they did nothing. I am warning everyone do not but a Toyota product and do not buy from this dealership. I will never buy another foreign made car. They are made with cheap parts. Foreign cars like toyota used to last a long time, not anymore. You can't trust them. My car only had 50,000 miles and I am having all these problems. and my car since they replaced the bad ecm is not idling right since they replaced it. They claim you have to drive it for a little bit so the computer can learn how you drive. These dealerships are still nothing but a bunch of filthy liars. I see the auto industry has not learned to respect it's customers still. I see they will be in trouble just like the banking industry. And I am hoping they are not bailed out. I pray that they go out of business like they deserve to. Their lies and corruption are finally catching up with them. Toyota has had the worst year in it's history recently. Looks like people are now realizing do not buy these cheap made cars. I learned the hard way.

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A couple of weeks ago I went into Continental Toyota, pre-approved, to purchase a 2006 Subaru Tribeca. At that time I walked out with a stack of signed paperwork at an acceptable rate and payment.

Tonight I spoke with Roxanne in finance, who called to tell me I had to come in to re-sign my papers because Capital One wouldn't finance the gap coverage. I immediately followed up with Capital One to confirm this, they agreed, and then confirmed that I had been approved at the rate I initially agreed to. That is what is on my contract.

So I went into the dealership where a man named Chris presented me with a new set of paperwork that he told me I had to sign which had a higher rate, higher sale price, and higher payment. I told him no way in hell and walked out. My "new contract" should have been identical in every way, save the deducted gap coverage.

This is a WELL DOCUMENTED SCAM that dealers use, banking that you won't do your homework.

I already confirmed that Capital One approved my financing before I drove in. And besides that, I was pre-approved before I ever even came in.

I plan to contact the BBB and the Attorney General's office first thing in the morning.

I am truly disgusted. In this economy, the day before Christmas Eve.

Those people should be ashamed. Truly ashamed. This is abhorant behavior.

Bail out my arse. Let 'em sink. They earned it.

1
★☆☆☆☆

A couple of weeks ago I went into Continental Toyota, pre-approved, to purchase a 2006 Subaru Tribeca. At that time I walked out with a stack of signed paperwork at an acceptable rate and payment.

Tonight I spoke with Roxanne in finance, who called to tell me I had to come in to re-sign my papers because Capital One wouldn't finance the gap coverage. I immediately followed up with Capital One to confirm this, they agreed, and then confirmed that I had been approved at the rate I initially agreed to. That is what is on my contract.

So I went into the dealership where a man named Chris presented me with a new set of paperwork that he told me I had to sign which had a higher rate, higher sale price, and higher payment. I told him no way in hell and walked out. My "new contract" should have been identical in every way, save the deducted gap coverage.

This is a WELL DOCUMENTED SCAM that dealers use, banking that you won't do your homework.

I already confirmed that Capital One approved my financing before I drove in. And besides that, I was pre-approved before I ever even came in.

I plan to contact the BBB and the Attorney General's office first thing in the morning.

I am truly disgusted. In this economy, the day before Christmas Eve.

Those people should be ashamed. Truly ashamed. This is abhorant behavior.

Bail out my arse. Let 'em sink. They earned it.

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the best service dept ! very professional, and knowledgeable & i was treated with great respect! i will never go anywhere else again & i will encourage everyone i know to come here as well!

2
★★★★★

the best service dept ! very professional, and knowledgeable & i was treated with great respect! i will never go anywhere else again & i will encourage everyone i know to come here as well!

Pros: wonderful servie team!

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i just read the previous review & i had to laugh! nothing could be further from the truth! mark is the nicest advisor i have ever encountered & i have been going to this toyota just to see him! he takes his time & explains everything to me, never does he pressure me in any way & i trust him with my vehicle, my husbands & my sons! this man goes above & beyond every time! i too am a minority woman & mark never made me feel less intelligent in any way, maybe this woman has her own problems with comprehension & shouldn't blame them on someone else! also, your car manual gives a suggestion for tire pressure, i drive on the expressway all the time & i always put in a little more air then what the manual says to avoid a problem, i trust my advisor! you know, there are some people you can never please, this woman is obviously one of them! mark is a great guy who has always taken great care of our family's vehicles, i wouldn't settle for anyone else, he is clearly the best! i came on here to write a good review for toyota and instead i decided to direct my good review towards mark, who well deserves it! i just cant stand the fact that this woman feels she needs to bash this man for something she clearly knows nothing about! i wish i could defend john, but i never personally dealt with him, therefore i know nothing about him, sorry. i love countryside toyota, & i would recommend it to anyone! great service with a smile!

2
★★★★★

i just read the previous review & i had to laugh! nothing could be further from the truth! mark is the nicest advisor i have ever encountered & i have been going to this toyota just to see him! he takes his time & explains everything to me, never does he pressure me in any way & i trust him with my vehicle, my husbands & my sons! this man goes above & beyond every time! i too am a minority woman & mark never made me feel less intelligent in any way, maybe this woman has her own problems with comprehension & shouldn't blame them on someone else! also, your car manual gives a suggestion for tire pressure, i drive on the expressway all the time & i always put in a little more air then what the manual says to avoid a problem, i trust my advisor! you know, there are some people you can never please, this woman is obviously one of them! mark is a great guy who has always taken great care of our family's vehicles, i wouldn't settle for anyone else, he is clearly the best! i came on here to write a good review for toyota and instead i decided to direct my good review towards mark, who well deserves it! i just cant stand the fact that this woman feels she needs to bash this man for something she clearly knows nothing about! i wish i could defend john, but i never personally dealt with him, therefore i know nothing about him, sorry. i love countryside toyota, & i would recommend it to anyone! great service with a smile!

Pros: great service, very patient & understanding, professional in everyway! ask for mark!

Cons: nothing! except for those few customers who can never be pleased! this place is great!

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My mom owns a Rav4 and I have a Scion TC, my mom and I made a family trip to Continental on a Tuesday afternoon after Labor day. \r\n\r\nMark, the Asst Service Manager, rushed me through the issues that I had with my car and made my car worse then when I brought it in. He claimed the tire pressure should be 32/35 for my scion TC - my manual clearly states 29/32...as a minority female, I should not have been rushed or treated like dummy - will never go back for service or sales.

0
★☆☆☆☆

My mom owns a Rav4 and I have a Scion TC, my mom and I made a family trip to Continental on a Tuesday afternoon after Labor day. \r\n\r\nMark, the Asst Service Manager, rushed me through the issues that I had with my car and made my car worse then when I brought it in. He claimed the tire pressure should be 32/35 for my scion TC - my manual clearly states 29/32...as a minority female, I should not have been rushed or treated like dummy - will never go back for service or sales.

Pros: Ideal location

Cons: Rude, rushed unprofessional service

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i will never go there again! i experienced a very rude service advisor, ""john"", he treated me as if i was a child and he lost his temper and began swearing & tossing things around, even his co-workers were embarrassed by his behavior! why does the manager allow this man to treat people like this? we, the customers, pay these service people's salaries!!! there are a few nice people who work there, don't get me wrong, but that john guy shouldn't be allowed in the customer service business!

1
★★☆☆☆

i will never go there again! i experienced a very rude service advisor, ""john"", he treated me as if i was a child and he lost his temper and began swearing & tossing things around, even his co-workers were embarrassed by his behavior! why does the manager allow this man to treat people like this? we, the customers, pay these service people's salaries!!! there are a few nice people who work there, don't get me wrong, but that john guy shouldn't be allowed in the customer service business!

Pros: there are some really nice people who work there with the exception of ""john"" in service.

Cons: ""john"", in the service dept., is very hot headed and does not know how to treat customers!

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i actually love toyota, however their day service dept. are very rude and treat me like i am some sort of idiot! they are very dis-respectful towards their customers! however if you go there in the evening, it's like a whole different store! their evening service staff are extreamly polite and helpful and they explain everything for you, they will go out of their way to make you feel taken care of! i will return, but only at night! i recommend after 5pm

1
★★☆☆☆

i actually love toyota, however their day service dept. are very rude and treat me like i am some sort of idiot! they are very dis-respectful towards their customers! however if you go there in the evening, it's like a whole different store! their evening service staff are extreamly polite and helpful and they explain everything for you, they will go out of their way to make you feel taken care of! i will return, but only at night! i recommend after 5pm

Pros: great evening service team!

Cons: horrible day service team!

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THIS PLACE IS RIPPING PEOPLE OFF AND MESSING UP VEHICLES TO MAKE MONEY AND THEY KNOW IT ! TIME TO GET THIS PLACE UNDER INVESTIGATION.! WARNING: DO NOT TAKE YOUR VEHICLE HERE UNLESS STAFF AND BOSSES CHANGE! I HAD TO GIVE ONE STAR OR IT

0
★☆☆☆☆

THIS PLACE IS RIPPING PEOPLE OFF AND MESSING UP VEHICLES TO MAKE MONEY AND THEY KNOW IT ! TIME TO GET THIS PLACE UNDER INVESTIGATION.! WARNING: DO NOT TAKE YOUR VEHICLE HERE UNLESS STAFF AND BOSSES CHANGE! I HAD TO GIVE ONE STAR OR IT

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It was a really awesome experience. Everyone was helpful. While all options were explained, we never felt pressure to purchase anything we weren't interested in. That was huge to me. We were not there for hours haggling over

2
★★★★★

It was a really awesome experience. Everyone was helpful. While all options were explained, we never felt pressure to purchase anything we weren't interested in. That was huge to me. We were not there for hours haggling over

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I am shopping for a new car with several makes and models in mind. After talking with Antoinette, Continental is one of three dealerships I am considering because she was extremely knowledgeable of cars and even explained some aspects of

2
★★★★★

I am shopping for a new car with several makes and models in mind. After talking with Antoinette, Continental is one of three dealerships I am considering because she was extremely knowledgeable of cars and even explained some aspects of

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Mr. Mica was very helpful, so was everyone I dealt with - including the folks in the service area and cashier. The dealership was very comfortable. The restrooms were well maintained and clean. Fresh brewed coffee, flat screen tv, internet

2
★★★★★

Mr. Mica was very helpful, so was everyone I dealt with - including the folks in the service area and cashier. The dealership was very comfortable. The restrooms were well maintained and clean. Fresh brewed coffee, flat screen tv, internet

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I just purchased a new 2010 Camry XLE from Ken and Bill and I couldn't be happier. They were both extremely professional, friendly and absolutely wonderful to deal with. Top notch customer service. I drove 470 miles (round trip) to

2
★★★★★

I just purchased a new 2010 Camry XLE from Ken and Bill and I couldn't be happier. They were both extremely professional, friendly and absolutely wonderful to deal with. Top notch customer service. I drove 470 miles (round trip) to

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Joe did an exceptional job listening to what kind of car I was looking for and explaining all important aspects of the car. He was an extraordinary negotiator for my needs. Every question was carefully listened to and Joe delivered on

2
★★★★★

Joe did an exceptional job listening to what kind of car I was looking for and explaining all important aspects of the car. He was an extraordinary negotiator for my needs. Every question was carefully listened to and Joe delivered on

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Chuck was a wonderful salesman. He was honest and friendly and did his job very well.

2
★★★★★

Chuck was a wonderful salesman. He was honest and friendly and did his job very well.

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Overall the salesman made the differenceI looked at two other brands, both nice cars, but because I was in no particular hurry only Jim kept me for the three months it took me to decide.

2
★★★★★

Overall the salesman made the differenceI looked at two other brands, both nice cars, but because I was in no particular hurry only Jim kept me for the three months it took me to decide.

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It is easily the nicest, cleanest and most professional service department that I have ever seen in my 20+ years of driving.

2
★★★★★

It is easily the nicest, cleanest and most professional service department that I have ever seen in my 20+ years of driving.

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It was a pleasure doing business at this dealership. This is the second car we have leased from Continental Toyota and it wont be our last. It was a great experience from beginning to end.

2
★★★★★

It was a pleasure doing business at this dealership. This is the second car we have leased from Continental Toyota and it wont be our last. It was a great experience from beginning to end.

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Very friendly people, I enjoyed interacting with the staff.

2
★★★★★

Very friendly people, I enjoyed interacting with the staff.

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Antoinette was wonderful. I would go back to see her in the future and would refer people as well. She was professional and very attentive to my needs.

2
★★★★★

Antoinette was wonderful. I would go back to see her in the future and would refer people as well. She was professional and very attentive to my needs.

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The salesperson was an excellent individual. He was a pleasure. More importantly, he knows, cares, and shows his fullest potential.

2
★★★★★

The salesperson was an excellent individual. He was a pleasure. More importantly, he knows, cares, and shows his fullest potential.

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Terrific service department, Very attentive and accommodating

2
★★★★★

Terrific service department, Very attentive and accommodating

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The salesperson was an excellent individual. He was a pleasure. More importantly, he knows, cares, and shows his fullest potential.

2
★★★★★

The salesperson was an excellent individual. He was a pleasure. More importantly, he knows, cares, and shows his fullest potential.

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Jose is very efficient in his work and this is the second time we bought a car with him and same as before he cares about our needs and responded all our questions about this car, he did a GREAT job.

2
★★★★★

Jose is very efficient in his work and this is the second time we bought a car with him and same as before he cares about our needs and responded all our questions about this car, he did a GREAT job.

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We had an excellent salesperson. We were there just to ask questions, she took her time, answered them. Then when we bought the car she checked in with us to be sure we liked it. Then even took time to go out again and help me drive the

2
★★★★★

We had an excellent salesperson. We were there just to ask questions, she took her time, answered them. Then when we bought the car she checked in with us to be sure we liked it. Then even took time to go out again and help me drive the

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Toyota in Hodgkins truly was the best car purchasing experience I have had in my 30years of driving. They have an exceptional staff from service to sales. Their servicedepartment was very accessible and answered all of my questions. I feel

2
★★★★★

Toyota in Hodgkins truly was the best car purchasing experience I have had in my 30years of driving. They have an exceptional staff from service to sales. Their servicedepartment was very accessible and answered all of my questions. I feel

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Continental Toyotas service and their facilities are excellent. I go to them even thoughthey are a 45 minute drive from my home, because they are better than dealers closer tome.

2
★★★★★

Continental Toyotas service and their facilities are excellent. I go to them even thoughthey are a 45 minute drive from my home, because they are better than dealers closer tome.

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Joe Kelly did an exceptional job listening to what kind of car I was looking for andexplaining all important aspects of the car. He was an extraordinary negotiator for myneeds. Every question was carefully listened to and Joe delivered on

2
★★★★★

Joe Kelly did an exceptional job listening to what kind of car I was looking for andexplaining all important aspects of the car. He was an extraordinary negotiator for myneeds. Every question was carefully listened to and Joe delivered on

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I have recently bought the used 2010 Toyota Highlander. I am a Canadian citizen living in Alberta and was quite nervous when i started looking for a vehicle in US because of all the horrible stories i heard from my friends. I found a

2
★★★★★

I have recently bought the used 2010 Toyota Highlander. I am a Canadian citizen living in Alberta and was quite nervous when i started looking for a vehicle in US because of all the horrible stories i heard from my friends. I found a

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This is the best dealership that I have been to, and not just Toyota dealership, but anydealership. Every single person that I ran into, even the people that were not helping me,were extremely friendly. I had a very easy time purchasing my

2
★★★★★

This is the best dealership that I have been to, and not just Toyota dealership, but anydealership. Every single person that I ran into, even the people that were not helping me,were extremely friendly. I had a very easy time purchasing my

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Contacted a number of dealers in Western Suburbs of Chicago and asked for quote for a new Camry. Where I received a few e-quotes from a handful of dealers, Continental was the one that followed through with phone call and emails, but not

2
★★★★★

Contacted a number of dealers in Western Suburbs of Chicago and asked for quote for a new Camry. Where I received a few e-quotes from a handful of dealers, Continental was the one that followed through with phone call and emails, but not

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I HIGHLY recommend visiting this dealership. Upon your visit ask for Dennis Pecho

2
★★★★★

I HIGHLY recommend visiting this dealership. Upon your visit ask for Dennis Pecho

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Very nice people and great price on my new Camry! Financing was great too (I even bought the extended warranty). I was greeted promptly when I entered and never felt too pressured during the sales process Good experience, I would buy again

2
★★★★★

Very nice people and great price on my new Camry! Financing was great too (I even bought the extended warranty). I was greeted promptly when I entered and never felt too pressured during the sales process Good experience, I would buy again

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OK so I am in the market for a new car... ...and let's face it, in this day and age you'd be foolish to buy American when their Japanese competitors offer models with much more perks like better fuel economy, assured quality, and just an

2
★★★★★

OK so I am in the market for a new car... ...and let's face it, in this day and age you'd be foolish to buy American when their Japanese competitors offer models with much more perks like better fuel economy, assured quality, and just an

 

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