O'reilly Auto Parts

★☆☆☆☆
  • 7100 W 87th St

    Bridgeview, IL 60455

    Map & Directions
  • 708-430-8155

Automotive

Automotive
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I was told I needed a new computer for my car. I went to Murray's and they told me it needed to be orderd and it would take 3 days to get and that they would price match the quote I got from Auto Zone. Since they would be 2 days quicker than Auto Zone I ordered the part from Murray's. After 4 days I called and the part still was not in. I called again on Wednesday and they said the truck broke down and it would be in tomorrow, thursday. I started to panic since I neede the part in my car before friday so I could drive 3 hours on Saturday to take my son to school. I called the headquarters in Michigan and they sent another out by priorityand offered me a 20% discount on the part for the wait. Needless to say when the part came in on Sunday it was too late. I had to rent a car at great expense in order to get my son to school on time. The rental was $180 and I felt Murray's ahould have split this cost with me at a minimum but my calls went unanswered. When I did finally go to get the part the employee was lacking in skills. I had to wait 20 minutes for them to find the part and then I needed to request my receipt multiple times.

PROS: some pleasant employees
CONS: They do not stand behind order arrival dates quoted

1
★☆☆☆☆

I was told I needed a new computer for my car. I went to Murray's and they told me it needed to be orderd and it would take 3 days to get and that they would price match the quote I got from Auto Zone. Since they would be 2 days quicker than Auto Zone I ordered the part from Murray's. After 4 days I called and the part still was not in. I called again on Wednesday and they said the truck broke down and it would be in tomorrow, thursday. I started to panic since I neede the part in my car before friday so I could drive 3 hours on Saturday to take my son to school. I called the headquarters in Michigan and they sent another out by priorityand offered me a 20% discount on the part for the wait. Needless to say when the part came in on Sunday it was too late. I had to rent a car at great expense in order to get my son to school on time. The rental was $180 and I felt Murray's ahould have split this cost with me at a minimum but my calls went unanswered. When I did finally go to get the part the employee was lacking in skills. I had to wait 20 minutes for them to find the part and then I needed to request my receipt multiple times.

PROS: some pleasant employees
CONS: They do not stand behind order arrival dates quoted

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