Court Street Ford

★★★★★
Court Street Ford
  • 558 William R Latham Sr Dr

    Bourbonnais, IL 60914

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Automotive

Automotive
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Most of the people here are very friendly, that is why I give them 3 stars. Court Street Ford, like most dealers, offers warranties with their cars. However, getting your vehicle serviced under one of these warranties is near impossible, unless its a recall. They always say the same things, no other (insert vehicle) has had these issues, we didn't (insert sensory function) the problem, that's normal for this (insert vehicle or part). The list goes on and on. It's a disservice to sell your customers vehicles for over $25,000 with tires that need to be changed in the next 6 months. It's also a disservice to your customers to not inspect and repair warrantied vehicles. Your dealership isn't hurting for money, you over price vehicles, the least you could do is fix them when they require work.

Also, when you fix a vehicle and the technician writes down things that need to be repaired/replaced, he should probably verbally communicate this to the customer and actually have them initial and sign the form.

He/She probably shouldn't be telling the customer everything is fine, when your sheet says otherwise.

3
★★★☆☆

Most of the people here are very friendly, that is why I give them 3 stars. Court Street Ford, like most dealers, offers warranties with their cars. However, getting your vehicle serviced under one of these warranties is near impossible, unless its a recall. They always say the same things, no other (insert vehicle) has had these issues, we didn't (insert sensory function) the problem, that's normal for this (insert vehicle or part). The list goes on and on. It's a disservice to sell your customers vehicles for over $25,000 with tires that need to be changed in the next 6 months. It's also a disservice to your customers to not inspect and repair warrantied vehicles. Your dealership isn't hurting for money, you over price vehicles, the least you could do is fix them when they require work.

Also, when you fix a vehicle and the technician writes down things that need to be repaired/replaced, he should probably verbally communicate this to the customer and actually have them initial and sign the form.

He/She probably shouldn't be telling the customer everything is fine, when your sheet says otherwise.

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Service was excellent. Had to purchase a replacememnt tire and they gave me a better price then anyone else around.

5
★★★★★

Service was excellent. Had to purchase a replacememnt tire and they gave me a better price then anyone else around.

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Every vehicle I've ever owned has come from Court Street Ford. I really feel "taken care of" when I come in for service. They make sure to let me know exactly what my car needs without pressuring me. I just ordered a 2014 Explorer from them and can't wait 'til it comes in!

5
★★★★★

Every vehicle I've ever owned has come from Court Street Ford. I really feel "taken care of" when I come in for service. They make sure to let me know exactly what my car needs without pressuring me. I just ordered a 2014 Explorer from them and can't wait 'til it comes in!

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Always great people to work with! I have bought a car and all my maintenance gets done here. Its a convenient location and I am always greeted by a smiling face. The Quick Lane has a great staff. I also have had my car detailed there and WOW - did they do fantastic job! The salesmen are really nice as well. Probably the most lo pressure car dealership I have ever been to. I would def recommend Court Street Ford to anyone who has a car or needs a car.

5
★★★★★

Always great people to work with! I have bought a car and all my maintenance gets done here. Its a convenient location and I am always greeted by a smiling face. The Quick Lane has a great staff. I also have had my car detailed there and WOW - did they do fantastic job! The salesmen are really nice as well. Probably the most lo pressure car dealership I have ever been to. I would def recommend Court Street Ford to anyone who has a car or needs a car.

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1 out of 1 people found this review helpful.

Message from Court Street Ford

Quality people, quality products.

More about Court Street Ford

Court Street Ford has been proudly serving Bourbonnais, IL and Kankakee for over 30 years. Come and see us for all of your auto needs, including: - Our large selection of new and used Ford cars, trucks, vans, and SUVs - Full-service auto repair / Collision Center - Oil changes - Brake service - Alignment - Tires We offer superior sales and service for our valued customers. We are committed to serving our friends and customers and look forward to hearing from you. We are also a 5 time recipient of the President's Award, which is awarded for outstanding customer service. We service all makes and models of cars, trucks and vans. We also have a complete collision center, which can handle frame repairs, auto body work and painting. Come into today and take a test drive!

 

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