USA Wireless Satellite

★☆☆☆☆

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USA Wireless services my building for Direct TV.

My service was not working on and off for about ten days. this included a no show appointment and two visits from Techs.

Of course, my service stopped again on a Sunday. I had just signed up for Showtime and was looking forward to the premiers of Homeland and Dexter.

I called the number and asked for the call service to page the Tech. I ended up calling 15 times over 10 hours. No one ever called. I also emailed them as well.

First thing Monday morning, I called USA Wireless and spoke to Keith. I shared with him my frustrations and asked to speak to the owner Warren. I also reached out to my building manager who contacted Warren as well that morning.

Later in the day, Warren did contact me. As I spoke to him, the phone got disconnected. I sat at my desk for 30 minutes waiting for him to call back.

I eventually reached him via email. I told him I was very surprised he did not call me back when we got disconnected.

He shared with me things at the office were "very busy".

If I was running a business and could not provide the service I was charging for for two weeks and a customer reached out multiple times, I would make sure I took the time to listen to the client.

The Tech eventually came and after a 2 hour visit it appears my service is working.

So, in recap, 3 Tech visits, 1 missed visit, 30 calls, and multiple emails.

1
★☆☆☆☆

USA Wireless services my building for Direct TV.

My service was not working on and off for about ten days. this included a no show appointment and two visits from Techs.

Of course, my service stopped again on a Sunday. I had just signed up for Showtime and was looking forward to the premiers of Homeland and Dexter.

I called the number and asked for the call service to page the Tech. I ended up calling 15 times over 10 hours. No one ever called. I also emailed them as well.

First thing Monday morning, I called USA Wireless and spoke to Keith. I shared with him my frustrations and asked to speak to the owner Warren. I also reached out to my building manager who contacted Warren as well that morning.

Later in the day, Warren did contact me. As I spoke to him, the phone got disconnected. I sat at my desk for 30 minutes waiting for him to call back.

I eventually reached him via email. I told him I was very surprised he did not call me back when we got disconnected.

He shared with me things at the office were "very busy".

If I was running a business and could not provide the service I was charging for for two weeks and a customer reached out multiple times, I would make sure I took the time to listen to the client.

The Tech eventually came and after a 2 hour visit it appears my service is working.

So, in recap, 3 Tech visits, 1 missed visit, 30 calls, and multiple emails.

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