Mercedes-Benz of Naperville

★★★☆☆
  • 1569 West Ogden Avenue

    Naperville, IL 60540

    Map & Directions
  • 630-537-0312

About Mercedes-Benz of Naperville

Categories
  • Auto Dealers
  • New Car Dealers
  • Used Cars
  • Auto Parts & Accessories
  • Auto Body Paint & Repair
  • Automotive Repair
Hours
M-Th 9am-8pm, F-Sa 9am-6pm, Su Closed
Emails
  • customercare@autonation.com
Phones
  • Fax (630-357-1593)
Keywords
  • Mercedes-Benz of Naperville
  • Chicago
  • Rockford
  • Mercedes-Benz Collision Repair
  • Financing
  • Mercedes-Benz Specials
  • Mercedes-Benz Service
  • Mercedes-Benz Parts
  • Mercedes-Benz Care
  • Mercedes-Benz Service Specials
  • Mercedes-Benz Lease
  • Mercedes-Benz Brochure
  • Mercedes-Benz Dealership
  • Mercedes-Benz Dealer
Products
  • Mercedes-Benz C-Class Sedan
  • Mercedes-Benz E-Class Sedan
  • Mercedes-Benz S-Class Sedan
  • Mercedes-Maybach
  • Mercedes-Benz CLA Coupe
  • Mercedes-Benz C-Class Coupe
  • Mercedes-Benz E-Class Coupe
  • Mercedes-Benz CLS Coupe
  • Mercedes-Benz S-Class Coupe
  • Mercedes-Benz AMG GT
  • Mercedes-Benz GLA SUV
  • Mercedes-Benz GLC SUV
  • Mercedes-Benz GLE SUV
  • Mercedes-Benz GLE Coupe
  • Mercedes-Benz GLS SUV
  • Mercedes-Benz G-Class SUV
  • Mercedes-Benz E-Class Wagon
  • Mercedes-Benz E-Class Cabriolet
  • Mercedes-Benz S-Class Cabriolet
  • Mercedes-Benz SLC Roadster
  • Mercedes-Benz SL Roadster
  • Mercedes-Benz B-Class
Payment Options
  • Financing
  • MasterCard
  • Visa
  • Check
  • Cash
Brands
  • Mercedes-Benz
Services
  • New Mercedes-Benz Sales
  • Used car
  • Mercedes-Benz Service
  • Oil Change
  • Tire Center
  • Tire Rotation
  • Full Vehicle Service
  • Service Packages
  • Change Oil
  • Brake Service
  • Brake Fluid
  • Wiper replacements
  • Alignment
  • Transmission Service
  • Mercedes-Benz Repairs

Automotive

Automotive
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3.1 10
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.

Bought my very first MB and I must say it was a very pleasant experience. I highly recommend coming here for your MB, there is a lot to choose from and the customer service is exceptional! From the moment I walked in to scope out cars, to test driving , all the way to driving off the lot with my new car. I had been searching for a new car for about 8 months and they've made this so easy for me, they took care of everything. I had almost every salesperson/manager greet me while I was there. They were very knowledgeable and thorough with everything. My salesman, Elmis Figueroa, was very honest, down-to-earth and friendly and willing to go above and beyond to help me get what I wanted. James was also a very good salesman too. They are all great there. Highly reccomend this place. Even to this day my salesman, Elmis, follows up with me and helps me with my car and it has been over a year! Excellent service. I would buy my next car here and only here

5
★★★★★

Bought my very first MB and I must say it was a very pleasant experience. I highly recommend coming here for your MB, there is a lot to choose from and the customer service is exceptional! From the moment I walked in to scope out cars, to test driving , all the way to driving off the lot with my new car. I had been searching for a new car for about 8 months and they've made this so easy for me, they took care of everything. I had almost every salesperson/manager greet me while I was there. They were very knowledgeable and thorough with everything. My salesman, Elmis Figueroa, was very honest, down-to-earth and friendly and willing to go above and beyond to help me get what I wanted. James was also a very good salesman too. They are all great there. Highly reccomend this place. Even to this day my salesman, Elmis, follows up with me and helps me with my car and it has been over a year! Excellent service. I would buy my next car here and only here

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After searching for the perfect used Acura MDX, I found one at MB of Naperville. I went in on my lunch break just to take a quick look. After speaking with Gary and Jason for a few minutes, they told me to just take the car for an extended

3
★★★★★

After searching for the perfect used Acura MDX, I found one at MB of Naperville. I went in on my lunch break just to take a quick look. After speaking with Gary and Jason for a few minutes, they told me to just take the car for an extended

.

This dealership is the worst ever. There is some scam of some sort going on. If they offer you an extended service plan or extended warranty, do not take it as they neither keep proper records. Or coordinate across depts as you would expect normal organizations to. My experience with them has been the worst of any dealership. I am through with the stress of dealing with them. They are rude and do not have basic customer service skills. I wonder if Mercedes the brand owners really check how dealers like this project their image

1
★☆☆☆☆

This dealership is the worst ever. There is some scam of some sort going on. If they offer you an extended service plan or extended warranty, do not take it as they neither keep proper records. Or coordinate across depts as you would expect normal organizations to. My experience with them has been the worst of any dealership. I am through with the stress of dealing with them. They are rude and do not have basic customer service skills. I wonder if Mercedes the brand owners really check how dealers like this project their image

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I had the best experience at Mercedes Benz of Naperville. It was the best customer service I have ever received from a car dealership. I went there to buy a Nissan Rogue that I had found online. They treated me as if i was buying one of

3
★★★★★

I had the best experience at Mercedes Benz of Naperville. It was the best customer service I have ever received from a car dealership. I went there to buy a Nissan Rogue that I had found online. They treated me as if i was buying one of

.

I wish I could negative stars. I typically don't like giving negative reviews but had this one pent up for a while. I had my ML in for a radio issue. Always took the ML downtown but now moved to the burbs. I suspected the head unit had an issue from online investigation. Service writer tells me I need a telaid unit and amplifier and maybe a cd player with an approximate cost of $4000. I asked if they were certain as this seems highly unlikely they assured me yes. I paid $100 for this diagnosis and a car wash. So, I took the ML to an independent guy. He sent the Headunit to Alpine for factory repair as the fiberoptic board burnt out. Cost $200 to Alpine $110 to shop for removal and install. WOW a saving of $3700! PS. They also told me I had a Trans leak and power steering leak. I never have had a drop of fluid on my new garage floor. When we got the truck up on the lift there were no leaks! Trust your mechanic?!?!?!? I guess these guys expect everyone to just go along with their money making BS.
Worst $100 car wash ever!

1
★☆☆☆☆

I wish I could negative stars. I typically don't like giving negative reviews but had this one pent up for a while. I had my ML in for a radio issue. Always took the ML downtown but now moved to the burbs. I suspected the head unit had an issue from online investigation. Service writer tells me I need a telaid unit and amplifier and maybe a cd player with an approximate cost of $4000. I asked if they were certain as this seems highly unlikely they assured me yes. I paid $100 for this diagnosis and a car wash. So, I took the ML to an independent guy. He sent the Headunit to Alpine for factory repair as the fiberoptic board burnt out. Cost $200 to Alpine $110 to shop for removal and install. WOW a saving of $3700! PS. They also told me I had a Trans leak and power steering leak. I never have had a drop of fluid on my new garage floor. When we got the truck up on the lift there were no leaks! Trust your mechanic?!?!?!? I guess these guys expect everyone to just go along with their money making BS.
Worst $100 car wash ever!

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.

BEST MERCEDES DEALERSHIP IN CHICAGOLAND.!!! My husband and I shopped around before going to Mercedes of Naperville. Once there, the salesman was very helpful without being pushy. He was very knowledgable about the Mercedes we were looking at. We felt so comfortable, that we bought the car that same day. I had to return to the dealership because unfortunately I hit a pot hole and need a tire and the car to be checked. From the moment I made my appointment, to arriving in the service area, the people there were wonderful. The Service Manager helped me right away and even helped me with my bluetooth. I have since recommended our salesman James to all of our friends and actually 2 of our friends have purchased from him since. They also are very happy with the whole experience. GREAT DEALERSHIP AND GREAT SERVICE ALL THE WAY AROUND!!! THANK YOU, WE LOVE OUR CAR! Mr. & Mrs. P.

5
★★★★★

BEST MERCEDES DEALERSHIP IN CHICAGOLAND.!!! My husband and I shopped around before going to Mercedes of Naperville. Once there, the salesman was very helpful without being pushy. He was very knowledgable about the Mercedes we were looking at. We felt so comfortable, that we bought the car that same day. I had to return to the dealership because unfortunately I hit a pot hole and need a tire and the car to be checked. From the moment I made my appointment, to arriving in the service area, the people there were wonderful. The Service Manager helped me right away and even helped me with my bluetooth. I have since recommended our salesman James to all of our friends and actually 2 of our friends have purchased from him since. They also are very happy with the whole experience. GREAT DEALERSHIP AND GREAT SERVICE ALL THE WAY AROUND!!! THANK YOU, WE LOVE OUR CAR! Mr. & Mrs. P.

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Negative service review for Mercedes-Benz of Naperville. Since I usually do not have the time to write feedback, I will normally just take my business elsewhere if I still have issues after repeated attempts to solve them. In this case, I must take the time to warn the community about the repeated poor performance from the privately owned Mercedes-Benz of Naperville dealership.

To start with, I am a long-time Mercedes-Benz owner, even tempered, and always conduct myself in a professional manner since I deal in an industry which relies on integrity and client service. I am writing this review after dwelling on this issue for a couple of weeks in order to be as objective as possible. My problem initiated when our S55 required air conditioner service after failing a second year in a row on a 95+ degree day. Our car is black-on-black. Since we experienced an unexplained several day delay in having our car returned from service in April 09, my wife checked Yahoo to see if MB of Naperville had negative feedback.

Upon reviewing the several negative feedbacks, but seeing many stemmed from one particularly disgruntled customer, I called MB of Naperville to hear their response. Late in the afternoon, I had a lengthy conversation with a service representative about the negative feedback which included reviewing our car history and personal information. Her response was conflicting and included:

1.I was not aware of any negative feedback
2.people with problems are louder than satisfied customers
3.we have no problems

Since the weather was still 95+ degrees and the MB of St. Charles could not take the car for three days, I reluctantly made a 7:15 am appointment for the next morning. My wife was at MB of Naperville at 7:15 am for her appointment and was asked by a service rep to sit in the waiting room while another customer was being helped. Forty five minutes later and after no attention she went and stood by our car in the service area. After another 5 minutes and still no assistance she had to leave so she wouldn??t be further delayed for work. Our experience with the service reps at MB of Naperville is that they are very good at not making eye contact, not being proactive, and avoiding contact. After hearing of this incident from my wife I called MB of Naperville. I was connected to the same service rep I made the appointment with and she unapologetically told me that she couldn??t send a porter out to pick??up the car even though it was their fault. I explained that our car was black-on-black and that my wife is in business clothes which would make it very uncomfortable to return to the dealership during the mid-day heat. I also recalled our conversation from the previous afternoon. The service rep said she speaks to a lot of people every day and could to recall the conversation. Overnight, how does one not recall such a conversation when the topic of the conversation occurs the next morning?

Service is extremely friendly until there is a problem, then the mood turns defensive and vague answers are provided. Some often used comments include: I don??t know, we haven??t experienced that ? before, they (service manager) are currently on the phone or with other customers, we are short handed today?? There also has been a pattern of strong-arming to provide favorable service survey results.

As of now we are very happy to be working with Steve at MB of St. Charles, an hour drive away, since they deliver the high standards of service and care one would expect from a Mercedes-Benz dealership.

Mercedes-Benz of St. Charles
220 N. Randall Rd.
St. Charles, IL 60174
630-485-2300

1
★☆☆☆☆

Negative service review for Mercedes-Benz of Naperville. Since I usually do not have the time to write feedback, I will normally just take my business elsewhere if I still have issues after repeated attempts to solve them. In this case, I must take the time to warn the community about the repeated poor performance from the privately owned Mercedes-Benz of Naperville dealership.

To start with, I am a long-time Mercedes-Benz owner, even tempered, and always conduct myself in a professional manner since I deal in an industry which relies on integrity and client service. I am writing this review after dwelling on this issue for a couple of weeks in order to be as objective as possible. My problem initiated when our S55 required air conditioner service after failing a second year in a row on a 95+ degree day. Our car is black-on-black. Since we experienced an unexplained several day delay in having our car returned from service in April 09, my wife checked Yahoo to see if MB of Naperville had negative feedback.

Upon reviewing the several negative feedbacks, but seeing many stemmed from one particularly disgruntled customer, I called MB of Naperville to hear their response. Late in the afternoon, I had a lengthy conversation with a service representative about the negative feedback which included reviewing our car history and personal information. Her response was conflicting and included:

1.I was not aware of any negative feedback
2.people with problems are louder than satisfied customers
3.we have no problems

Since the weather was still 95+ degrees and the MB of St. Charles could not take the car for three days, I reluctantly made a 7:15 am appointment for the next morning. My wife was at MB of Naperville at 7:15 am for her appointment and was asked by a service rep to sit in the waiting room while another customer was being helped. Forty five minutes later and after no attention she went and stood by our car in the service area. After another 5 minutes and still no assistance she had to leave so she wouldn??t be further delayed for work. Our experience with the service reps at MB of Naperville is that they are very good at not making eye contact, not being proactive, and avoiding contact. After hearing of this incident from my wife I called MB of Naperville. I was connected to the same service rep I made the appointment with and she unapologetically told me that she couldn??t send a porter out to pick??up the car even though it was their fault. I explained that our car was black-on-black and that my wife is in business clothes which would make it very uncomfortable to return to the dealership during the mid-day heat. I also recalled our conversation from the previous afternoon. The service rep said she speaks to a lot of people every day and could to recall the conversation. Overnight, how does one not recall such a conversation when the topic of the conversation occurs the next morning?

Service is extremely friendly until there is a problem, then the mood turns defensive and vague answers are provided. Some often used comments include: I don??t know, we haven??t experienced that ? before, they (service manager) are currently on the phone or with other customers, we are short handed today?? There also has been a pattern of strong-arming to provide favorable service survey results.

As of now we are very happy to be working with Steve at MB of St. Charles, an hour drive away, since they deliver the high standards of service and care one would expect from a Mercedes-Benz dealership.

Mercedes-Benz of St. Charles
220 N. Randall Rd.
St. Charles, IL 60174
630-485-2300

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I had a bad experience with the car sent via an internet sale. I reported it to MB USA which does not own the dealerships. They sold me a car and I jumped through all of their hoops to meet their deadlines. As a result, they (1) added a superfluous interior and exterior warranty, (2) delivered a car needing about $800 in service due to a faulty gas filler mechanism fixed by my local dealer. Their excuse, "it was my fault for filling the tank too full", and "everyone gets the extra warranty". "I should have taken the car to their sister dealership (450 miles away from me). Don't do an internet sale with this dealership until they come into this millenium and understand the old sales model is gone. It is an Auto Nation dealership and perhaps you need to view all internet sales from Auto Nation with care. If it were Mercedes, they would have reimbursed the repair at a Mercedes dealership, but Auto Nation thinks that they are selling aluminum siding. Be careful.

1
★☆☆☆☆

I had a bad experience with the car sent via an internet sale. I reported it to MB USA which does not own the dealerships. They sold me a car and I jumped through all of their hoops to meet their deadlines. As a result, they (1) added a superfluous interior and exterior warranty, (2) delivered a car needing about $800 in service due to a faulty gas filler mechanism fixed by my local dealer. Their excuse, "it was my fault for filling the tank too full", and "everyone gets the extra warranty". "I should have taken the car to their sister dealership (450 miles away from me). Don't do an internet sale with this dealership until they come into this millenium and understand the old sales model is gone. It is an Auto Nation dealership and perhaps you need to view all internet sales from Auto Nation with care. If it were Mercedes, they would have reimbursed the repair at a Mercedes dealership, but Auto Nation thinks that they are selling aluminum siding. Be careful.

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Horrible customer service!!!! I will NEVER go back there again!!! Do NOT trust Ralph...he is a liar! I signed a contract on a vehicle only to have it sold to someone else during the time I was waiting in the showroom! They could care less about their customers. All you have to do is ask around about the reputation of this dealership. Everyone in the area knows how shady they are.

1
★☆☆☆☆

Horrible customer service!!!! I will NEVER go back there again!!! Do NOT trust Ralph...he is a liar! I signed a contract on a vehicle only to have it sold to someone else during the time I was waiting in the showroom! They could care less about their customers. All you have to do is ask around about the reputation of this dealership. Everyone in the area knows how shady they are.

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Looking for a SUV, I was looking at a Mercedes ML500 and decided to look into MB of Naperville. I really liked their showroom and the way the salesman was very helpful in helping me build a car. They had a good selection but they didn't have the color and options I was looking for so he was able to look into their database and found a car from another dealership. I decided to order one and the dealer had an allocation slot for that month and the car took 3 months to be built and shipped over from Germany.

4
★★★★☆

Looking for a SUV, I was looking at a Mercedes ML500 and decided to look into MB of Naperville. I really liked their showroom and the way the salesman was very helpful in helping me build a car. They had a good selection but they didn't have the color and options I was looking for so he was able to look into their database and found a car from another dealership. I decided to order one and the dealer had an allocation slot for that month and the car took 3 months to be built and shipped over from Germany.

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