Americas Best Contacts & Eyeglasses

★★☆☆☆
  • 12 E Jackson Blvd

    Chicago, IL 60604

    Map & Directions
  • 312-588-0401

About Americas Best Contacts & Eyeglasses

Categories
  • Optical Goods Stores
  • Eye Glasses
  • Opticians

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The assistant manager at this store gives poor customer service. I had an appointment for an eye exam (eyeglass and contact lens) today at 5:15pm. I left work early to make it to the appointment and waited for a bus but when no bus arrived I took a taxi ride for $10 to make it ontime. Because of traffic I arrived less than 10 minutes late and when I spoke to the assistant manager she explained that there were appointments after mine. I told her that I was less than 10 minutes late. She explained that they have a 10 minute grace period for appointments but she was talking past the 10 minute mark and she looked at the clock and corrected me that it was NOW more than 10 minutes and declined to take me. She offered to take me tomorrow but I explained that I left work early (which cost me money) and I spent $10 on a taxi to get there. This assistant manager was very uncooperative - I have been a customer here for years and I have had to wait for appointments whenever they were running more than 10 minutes behind schedule. I don't appreciate that this assistant manager wouldn't honor my appointment and I won't return to this store and I don't recommend that you go to this store because of poor customer service. They lost my business for an eye exam, two pair of glasses and contact lenses. Plus I will not return ever again even though I have come here in the past for years. Not a good business decision on their part.

1
★☆☆☆☆

The assistant manager at this store gives poor customer service. I had an appointment for an eye exam (eyeglass and contact lens) today at 5:15pm. I left work early to make it to the appointment and waited for a bus but when no bus arrived I took a taxi ride for $10 to make it ontime. Because of traffic I arrived less than 10 minutes late and when I spoke to the assistant manager she explained that there were appointments after mine. I told her that I was less than 10 minutes late. She explained that they have a 10 minute grace period for appointments but she was talking past the 10 minute mark and she looked at the clock and corrected me that it was NOW more than 10 minutes and declined to take me. She offered to take me tomorrow but I explained that I left work early (which cost me money) and I spent $10 on a taxi to get there. This assistant manager was very uncooperative - I have been a customer here for years and I have had to wait for appointments whenever they were running more than 10 minutes behind schedule. I don't appreciate that this assistant manager wouldn't honor my appointment and I won't return to this store and I don't recommend that you go to this store because of poor customer service. They lost my business for an eye exam, two pair of glasses and contact lenses. Plus I will not return ever again even though I have come here in the past for years. Not a good business decision on their part.

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Went in for the 2 pair and eye exam for 69.00 they said i needed bifocals i said ok how much more will this cost. They said total of 207.50 this is for plastic lenses and no tint

1
★☆☆☆☆

Went in for the 2 pair and eye exam for 69.00 they said i needed bifocals i said ok how much more will this cost. They said total of 207.50 this is for plastic lenses and no tint

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I called probably every eye glass place to get the best deal on an eye exam and a pair of frames. I found this to be the cheapest. I payed only 69.95 for 2 pais of glasses and and eye exam. They have got some really good deals here. It did take me a whil here though. It took a little more than an hour to get done.

5
★★★★★

I called probably every eye glass place to get the best deal on an eye exam and a pair of frames. I found this to be the cheapest. I payed only 69.95 for 2 pais of glasses and and eye exam. They have got some really good deals here. It did take me a whil here though. It took a little more than an hour to get done.

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1 out of 1 people found this review helpful.

 

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