American Mattress

★★★★☆
  • 7109 Pingree Rd

    Crystal Lake, IL 60014

    Map & Directions
  • 815-455-2221

About American Mattress

Categories
  • Mattress Stores
  • Bedding
  • Beds
  • Bedroom Furniture
Details
  • Shop Online
  • Mattress Stores
  • Futons
Hours
M-F 10am-8pm, Sa 10am-7pm, Su 11am-6pm
Keywords
  • Mattresses
  • Tempurpedic
Products
  • Mattresses
  • Futons
  • Adjustable Beds
Brands
  • Tempur-Pedic
  • Simmons
  • Serta
  • Sealy
  • Beautyrest
Languages
  • English

Home & Garden

Home & Garden
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4.0 6
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.

Feb 4th, 2012. My Wife and had went to three Mattress stores prior to stoping into American Mattress Crystal lake and had less than good service. Walking into American Mattress the store was clean and very enviting and we where warmly

3
★★★★★

Feb 4th, 2012. My Wife and had went to three Mattress stores prior to stoping into American Mattress Crystal lake and had less than good service. Walking into American Mattress the store was clean and very enviting and we where warmly

.

A JAN. 2011 NIGHTMARE-MOST unprofessional customer service EVER encountered. Needed some time to talk privately & asked where we'd find coffee nearby to figure things out-gee prices have gone up since last purchase 15+ years ago. Prior to this Manager Bill Blackney w/newbie side-kick Jimmy who seemed to be real/down-to-earth said it was his first week then started a used car sales-let me get my manager game several times-Bill cut prices several times-$1,400.00+ & 12 mos free financing BUT we still needed to talk & they would not tell us where a coffee shop was (we are not from that area). Bill said he did NOT want us to leave the store & we NEEDED to buy RIGHT THEN & he went off to talk w/other shoppers - we told Jimmy we were off to find coffee & talk & thanked him-that's when things got UGLY-we did not even get to the parking lot when Bill came running out yelling at us that he would not GIVE us a mattress after all he had DONE for us & then he started swearing at us!!! We were stunned & then told Bill we'd NEVER do business w/American Mattress & we'd tell EVERY ONE how we were treated! THE MOST HORRIBLE SHOPPING EXPERIENCE OF A LIFETIME -TERRIBLE CUSTOMER SERVICE!!!! BEWARE!!! SORRY JIMMY THAT YOU LOST A $3,200.00 SALE BECAUSE OF YOUR UNPROFESSIONAL MANAGER!!! WE HOPE YOU DO NOT LEARN HIS UNPROFESSIONAL TRAITS!!!!! DO NOT BUY FROM THIS STORE!!!! OBVIOUSLY SINCE THIS WAS HOW WE WERE TREATED PRIOR TO A PURCHASE FROM MANAGEMENT...WE HATE TO THINK HOW WE WOULD BE TREATED AFTER WE BOUGHT - ESPECIALLY IF THERE WOULD BE ANY PROBLEM WITH DEFECTIVE PRODUCT THAT WOULD REQUIRE THE USAGE OF THE 20 YEAR WARRANTY!!!!

1
★☆☆☆☆

A JAN. 2011 NIGHTMARE-MOST unprofessional customer service EVER encountered. Needed some time to talk privately & asked where we'd find coffee nearby to figure things out-gee prices have gone up since last purchase 15+ years ago. Prior to this Manager Bill Blackney w/newbie side-kick Jimmy who seemed to be real/down-to-earth said it was his first week then started a used car sales-let me get my manager game several times-Bill cut prices several times-$1,400.00+ & 12 mos free financing BUT we still needed to talk & they would not tell us where a coffee shop was (we are not from that area). Bill said he did NOT want us to leave the store & we NEEDED to buy RIGHT THEN & he went off to talk w/other shoppers - we told Jimmy we were off to find coffee & talk & thanked him-that's when things got UGLY-we did not even get to the parking lot when Bill came running out yelling at us that he would not GIVE us a mattress after all he had DONE for us & then he started swearing at us!!! We were stunned & then told Bill we'd NEVER do business w/American Mattress & we'd tell EVERY ONE how we were treated! THE MOST HORRIBLE SHOPPING EXPERIENCE OF A LIFETIME -TERRIBLE CUSTOMER SERVICE!!!! BEWARE!!! SORRY JIMMY THAT YOU LOST A $3,200.00 SALE BECAUSE OF YOUR UNPROFESSIONAL MANAGER!!! WE HOPE YOU DO NOT LEARN HIS UNPROFESSIONAL TRAITS!!!!! DO NOT BUY FROM THIS STORE!!!! OBVIOUSLY SINCE THIS WAS HOW WE WERE TREATED PRIOR TO A PURCHASE FROM MANAGEMENT...WE HATE TO THINK HOW WE WOULD BE TREATED AFTER WE BOUGHT - ESPECIALLY IF THERE WOULD BE ANY PROBLEM WITH DEFECTIVE PRODUCT THAT WOULD REQUIRE THE USAGE OF THE 20 YEAR WARRANTY!!!!

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.

A JAN. 2011 NIGHTMARE-MOST unprofessional customer service EVER encountered. Needed some time to talk privately & asked where we'd find coffee nearby to figure things out-gee prices have gone up since last purchase 15+ years ago. Prior to

3
★★★★★

A JAN. 2011 NIGHTMARE-MOST unprofessional customer service EVER encountered. Needed some time to talk privately & asked where we'd find coffee nearby to figure things out-gee prices have gone up since last purchase 15+ years ago. Prior to

.

Bill the manager of the Crystal Lake store was very professional and helped us out when we received our mattress and realized we should have gotten the low-proifle box spring. Don't know if it was the best price because it is impossible to do price comparison in the mattress industry due to specs not being apple to apples. I will say that our customer service was good and we didn't feel high pressured. The delivery guys were efficient, knowlegeable and friendly.

4
★★★★☆

Bill the manager of the Crystal Lake store was very professional and helped us out when we received our mattress and realized we should have gotten the low-proifle box spring. Don't know if it was the best price because it is impossible to do price comparison in the mattress industry due to specs not being apple to apples. I will say that our customer service was good and we didn't feel high pressured. The delivery guys were efficient, knowlegeable and friendly.

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0 out of 1 people found this review helpful.

.

Absolutely great!! No high pressure sales whatsoever!!! Mark, the store manager, gave us such a great deal on the tempur-pedic "grand bed" we could not walk away without buying!! 1000% wonderful service!!

5
★★★★★

Absolutely great!! No high pressure sales whatsoever!!! Mark, the store manager, gave us such a great deal on the tempur-pedic "grand bed" we could not walk away without buying!! 1000% wonderful service!!

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0 out of 1 people found this review helpful.

.

When we were shopping for a new mattress, we visited the American Mattress store. They have high prices and the sales people are very high pressure. We finally just walked out of the store and will not shop there again.

2
★★☆☆☆

When we were shopping for a new mattress, we visited the American Mattress store. They have high prices and the sales people are very high pressure. We finally just walked out of the store and will not shop there again.

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0 out of 1 people found this review helpful.

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American Mattress - Family Owned & Operated - Top Rated Beds and Mattresses - Our Family works for Yours!

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