Lou Mitchell's has good coffee, they serve it with heavy cream instead of half and half. However, the man behind their carry out counter has very poor customer service skills. I was encouraged by someone at the register to start getting my own coffee rather than wait 10 minutes for someone to get it for me. I started doing this when no one was available to help me at the counter. Then, even when the man who runs this counter was there he would have me walk over to get my own coffee while he stood at the counter doing nothing. Others who work there noticed this and said something to me about it, but obviously there must be a culture of poor customer service here because he was not at all concerned about who--including his boss--saw him treat a customer this way; clearly he saw nothing wrong with this behavior, because he still would try to make small talk as he sent me off to get my own coffee. I don't recommend this place.
The coffee is very good but the food is not memorable and needs lots of salt (the omelettes do anyway). There is a Mitchell's (called "The Original Mitchell's") in a strip mall just off Armitage near Clybourn, 1953 North Clybourn, that is what this Lou Mitchell's calls a copy; they are of no relation to each other.
PROS: Coffee
CONS: Outrageously poor customer service, overall culture of poor customer serv
Was this review helpful to you?