La Grange Hobby Ctr

★★★☆☆

About La Grange Hobby Ctr

Hours
Mon 11am-8pm ; Tue 11am-5:30pm ; Wed 11am-5:30pm ; Thu 11am-8pm ; Fri 11am-5:30pm ; Sat 10am-5:30pm ; Sun Closed
3.4 5
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I visited LHC for the first time almost 2 years ago when I was considering restarting my RC Plane hobby after a 25 year break. They were extremely helpful with the new equipment and technologies. They recommended a plane, RC and power system that has worked well. Since then I have bought three more planes there and many supplies. They are always knowledgeable and have made my return to RC Planes an even more pleasurable experience than I could have hoped for.

Thanks to the entire staff.

5
★★★★★

I visited LHC for the first time almost 2 years ago when I was considering restarting my RC Plane hobby after a 25 year break. They were extremely helpful with the new equipment and technologies. They recommended a plane, RC and power system that has worked well. Since then I have bought three more planes there and many supplies. They are always knowledgeable and have made my return to RC Planes an even more pleasurable experience than I could have hoped for.

Thanks to the entire staff.

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Christmas 2008 my son received a Lionel Polar Express train from his grandparents, and at our Christmas party it stopped working. My son (who was six at the time) said it just stopped but I assumed with a house full of kids it may have gotten roughed up. I found LaGrange Hobby Center (LHC) via Lionels site and brought the train in for repair & explained the circumstances in which the train stopped working. About a month later I received a call stating the train was done. When I got the train home, I tested it out myself & it worked for maybe 5 minutes before it stopped again.

I checked my receipt:
$40 Replacement Golden Whistle & cleaning

This was a brand new train & it appeared that I paid to have it cleaned & to have an ornamental whistle (a $3 piece of plastic) replaced. It was however now under their repair warranty, so I brought it back. Over the next year I repeated this four times, with each repair time extending from one to almost four months with no phone calls to inform me what the problem may be.
On one occasion I spoke to the owner of LHC who explained that it has become difficult to order parts from Lionel, which is something I confirmed with other Lionel Dealers in the area. My problem was the lack of phone calls. If this had been a car or a computer I would have gotten a phone call in a day or so stating the problem, the cost & time of the repair. I would have been OK with the time frame if I at least knew what was going on, but just wasnt being called. My receipt was always vague & never included any information as to what parts were ordered & replaced. The repair man (who was constantly rude to my family) also attempted to blame my son for breaking the train after it was repaired, which was interesting because aside from the repair man, I was the only person handling the train. I wouldnt let my son touch it until I was sure it was repaired.

A literal year later (with an additional $15 in vague repairs) I was done dealing with LHC and took my sons train to Berwyn Toys & Trains who returned the train in ONE WEEK in perfect working order with a receipt detailing the repairs. The only problem was a wire, which had nothing to do with the way my son handled the train. The owner even came out with the wire & explained what the problem was.

LHC seems to be a great hobby center & even after this experience I am sorry that I wont be returning to or recommending their shop. Aside from trains they have a great selection of models that I would have loved to buy & spend the weekends building with my son. However, I feel their repair man was dishonest & rude to my family, and upon bringing this to the owners attention, I was told that no complaints were ever made about their repair man & my issues were left completely unresolved. I have since written & spoken to Lionel and recommended LaGrange Hobby Center be removed from their site as a licensed repair center.

0
★☆☆☆☆

Christmas 2008 my son received a Lionel Polar Express train from his grandparents, and at our Christmas party it stopped working. My son (who was six at the time) said it just stopped but I assumed with a house full of kids it may have gotten roughed up. I found LaGrange Hobby Center (LHC) via Lionels site and brought the train in for repair & explained the circumstances in which the train stopped working. About a month later I received a call stating the train was done. When I got the train home, I tested it out myself & it worked for maybe 5 minutes before it stopped again.

I checked my receipt:
$40 Replacement Golden Whistle & cleaning

This was a brand new train & it appeared that I paid to have it cleaned & to have an ornamental whistle (a $3 piece of plastic) replaced. It was however now under their repair warranty, so I brought it back. Over the next year I repeated this four times, with each repair time extending from one to almost four months with no phone calls to inform me what the problem may be.
On one occasion I spoke to the owner of LHC who explained that it has become difficult to order parts from Lionel, which is something I confirmed with other Lionel Dealers in the area. My problem was the lack of phone calls. If this had been a car or a computer I would have gotten a phone call in a day or so stating the problem, the cost & time of the repair. I would have been OK with the time frame if I at least knew what was going on, but just wasnt being called. My receipt was always vague & never included any information as to what parts were ordered & replaced. The repair man (who was constantly rude to my family) also attempted to blame my son for breaking the train after it was repaired, which was interesting because aside from the repair man, I was the only person handling the train. I wouldnt let my son touch it until I was sure it was repaired.

A literal year later (with an additional $15 in vague repairs) I was done dealing with LHC and took my sons train to Berwyn Toys & Trains who returned the train in ONE WEEK in perfect working order with a receipt detailing the repairs. The only problem was a wire, which had nothing to do with the way my son handled the train. The owner even came out with the wire & explained what the problem was.

LHC seems to be a great hobby center & even after this experience I am sorry that I wont be returning to or recommending their shop. Aside from trains they have a great selection of models that I would have loved to buy & spend the weekends building with my son. However, I feel their repair man was dishonest & rude to my family, and upon bringing this to the owners attention, I was told that no complaints were ever made about their repair man & my issues were left completely unresolved. I have since written & spoken to Lionel and recommended LaGrange Hobby Center be removed from their site as a licensed repair center.

Pros: Great selection of models, trains and such.

Cons: Customer service, repairs...

.

Christmas 2008 my son received a Lionel Polar Express train from his grandparents, and at our Christmas party it stopped working. My son (who was six at the time) said ??it just stopped? but I assumed with a house full of kids it may have gotten roughed up. I found LaGrange Hobby Center (LHC) via Lionel??s site and brought the train in for repair & explained the circumstances in which the train stopped working. About a month later I received a call stating the train was done. When I got the train home, I tested it out myself & it worked for maybe 5 minutes before it stopped again.

I checked my receipt:
$40 ?? Replacement Golden Whistle & cleaning

This was a brand new train & it appeared that I paid to have it cleaned & to have an ornamental whistle (a $3 piece of plastic) replaced. It was however now under their repair warranty, so I brought it back. Over the next year I repeated this four times, with each repair time extending from one to almost four months with no phone calls to inform me what the problem may be.
On one occasion I spoke to the owner of LHC who explained that it has become difficult to order parts from Lionel, which is something I confirmed with other Lionel Dealers in the area. My problem was the lack of phone calls. If this had been a car or a computer I would have gotten a phone call in a day or so stating the problem, the cost & time of the repair. I would have been OK with the time frame if I at least knew what was going on, but just wasn??t being called. My receipt was always vague & never included any information as to what parts were ordered & replaced. The repair man (who was constantly rude to my family) also attempted to blame my son for breaking the train after it was repaired, which was interesting because aside from the repair man, I was the only person handling the train. I wouldn??t let my son touch it until I was sure it was repaired.

A literal year later (with an additional $15 in vague repairs) I was done dealing with LHC and took my son??s train to Berwyn Toys & Trains who returned the train in ONE WEEK in perfect working order with a receipt detailing the repairs. The only problem was a wire, which had nothing to do with the way my son handled the train. The owner even came out with the wire & explained what the problem was.

LHC seems to be a great hobby center & even after this experience I am sorry that I won??t be returning to or recommending their shop. Aside from trains they have a great selection of models that I would have loved to buy & spend the weekends building with my son. However, I feel their repair man was dishonest & rude to my family, and upon bringing this to the owner??s attention, I was told that no complaints were ever made about their repair man & my issues were left completely unresolved. I have since written & spoken to Lionel and recommended LaGrange Hobby Center be removed from their site as a licensed repair center.

1
★☆☆☆☆

Christmas 2008 my son received a Lionel Polar Express train from his grandparents, and at our Christmas party it stopped working. My son (who was six at the time) said ??it just stopped? but I assumed with a house full of kids it may have gotten roughed up. I found LaGrange Hobby Center (LHC) via Lionel??s site and brought the train in for repair & explained the circumstances in which the train stopped working. About a month later I received a call stating the train was done. When I got the train home, I tested it out myself & it worked for maybe 5 minutes before it stopped again.

I checked my receipt:
$40 ?? Replacement Golden Whistle & cleaning

This was a brand new train & it appeared that I paid to have it cleaned & to have an ornamental whistle (a $3 piece of plastic) replaced. It was however now under their repair warranty, so I brought it back. Over the next year I repeated this four times, with each repair time extending from one to almost four months with no phone calls to inform me what the problem may be.
On one occasion I spoke to the owner of LHC who explained that it has become difficult to order parts from Lionel, which is something I confirmed with other Lionel Dealers in the area. My problem was the lack of phone calls. If this had been a car or a computer I would have gotten a phone call in a day or so stating the problem, the cost & time of the repair. I would have been OK with the time frame if I at least knew what was going on, but just wasn??t being called. My receipt was always vague & never included any information as to what parts were ordered & replaced. The repair man (who was constantly rude to my family) also attempted to blame my son for breaking the train after it was repaired, which was interesting because aside from the repair man, I was the only person handling the train. I wouldn??t let my son touch it until I was sure it was repaired.

A literal year later (with an additional $15 in vague repairs) I was done dealing with LHC and took my son??s train to Berwyn Toys & Trains who returned the train in ONE WEEK in perfect working order with a receipt detailing the repairs. The only problem was a wire, which had nothing to do with the way my son handled the train. The owner even came out with the wire & explained what the problem was.

LHC seems to be a great hobby center & even after this experience I am sorry that I won??t be returning to or recommending their shop. Aside from trains they have a great selection of models that I would have loved to buy & spend the weekends building with my son. However, I feel their repair man was dishonest & rude to my family, and upon bringing this to the owner??s attention, I was told that no complaints were ever made about their repair man & my issues were left completely unresolved. I have since written & spoken to Lionel and recommended LaGrange Hobby Center be removed from their site as a licensed repair center.

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I bring my son here every Saturday. He gets to do his craft with other kids, and my wife and myself can shop with out him asking for everything he sees. They have nice selection of supplies and kits. My wife loves thier scrapbook in and stamping isles, and I love thier woodworking isle. Great place to visit.

5
★★★★★

I bring my son here every Saturday. He gets to do his craft with other kids, and my wife and myself can shop with out him asking for everything he sees. They have nice selection of supplies and kits. My wife loves thier scrapbook in and stamping isles, and I love thier woodworking isle. Great place to visit.

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THIS PLACE HAS KID ACTIVITYS ON, SATURDAYS IF YOU SIGN THEM UP. IT'S FREE TOO,THEY MAKE AND BRING HOME A CRAFT~THEY LOVE THAT.WHILE MY DAUGHTER IS DOING HER ACTIVITY FOR THE DAY, I SHOP FOR MY CRAFT I WANT TO DO FOR THE WEEK. THEY ALWAYS HAVE A CLEARANCE ISLE, A DOLLAR ISLE AND THE PEOPLE THERE ARE SO HELPFUL. THE STORE IS SO BIG SO IT'S NICE TO HAVE HELPFUL, NICE EMPLOYEES WHO CARE ABOUT THE CUSTOMERS~

5
★★★★★

THIS PLACE HAS KID ACTIVITYS ON, SATURDAYS IF YOU SIGN THEM UP. IT'S FREE TOO,THEY MAKE AND BRING HOME A CRAFT~THEY LOVE THAT.WHILE MY DAUGHTER IS DOING HER ACTIVITY FOR THE DAY, I SHOP FOR MY CRAFT I WANT TO DO FOR THE WEEK. THEY ALWAYS HAVE A CLEARANCE ISLE, A DOLLAR ISLE AND THE PEOPLE THERE ARE SO HELPFUL. THE STORE IS SO BIG SO IT'S NICE TO HAVE HELPFUL, NICE EMPLOYEES WHO CARE ABOUT THE CUSTOMERS~

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