Banfield Pet Hospital

★★★☆☆
  • 162 South Gary Avenue

    Bloomingdale, IL 60108

    Map & Directions
  • 630-307-9595

About Banfield Pet Hospital

Categories
  • Veterinarians
  • Animal Hospitals
  • Pet Services
Hours
M-F 9am-7pm, Sa 9am-6pm, Su 10am-5pm
Phones
  • Fax (630-894-5720)
Year Established
  • 1994

Pets & Animals

Pets & Animals
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Our story with BanfIeld begins on August 25th 2010. My 11 week old black lab puppy and boyfriend were running thru the front yard when he ran between his legs and he stepped on his back leg. He let out the loudest cry I have ever heard out of a dog. \r\nSo immediately my boyfriend and I took the dog to banfield fearing that his leg was broken. We had x rays done and received a call about 7 house later finally letting us know what was wrong with our dog. They told us he had a fracture of the tibia right on the growth plate. They said surgery was a good possibility. But never once showed us the x rays. They splinted it and told us come back in a week for new x rays and new splint (first visit cost us $580). They said he would be healed up in about two weeks after another set of x rays to make sure. Which would end up costing another $500 for each set of x rays and splinting. Then we took him home. Within two hours the newly placed splint was already falling off the puppy?s leg.\r\nThe following day Leroy was uncomfortable, and was moaning and groaning because of the splint moving. We took him in that day to have the splint readjusted. They wanted to charge us more money for a soiled bandage because the bottom was ruined. (It was ruined because it was falling off his leg). After the splint was fixed Leroy was a happy puppy and adjusting to his injured leg. \r\nFinally the day came for Leroy?s first week exam. The nurses changed out his splint and wanted to do x rays but we declined because of the money they wanted to charge us. He was never the same after the splint change. Leroy was sleepy, moaning and groaning, not eating nor drinking. He just laid in his bed all day and night. We took him back to Banfield the next day saying something was wrong with him. They did a full exam and said he was fine and tried selling us $700 worth of blood work.\r\nWe then asked to please see the first set of x rays, with the doctor replying with ""our x ray machine is broke"". We asked what that had to do with previous x rays and then she pulled up the x rays after us questioning her for a couple minutes. She then showed me and circled a rather large area stating that they were unsure where the fracture was but it was somewhere in the area where she circled. I asked her who said it was fractured and she stated the company they send out the x rays to said it was fractured. After some confusion on why they now changed their story on whether it was broke or fractured, now my girlfriend and I were questioning whether his leg was even fractured/broke in the first place. we asked the doctors for a copy of the x rays and she said we would have to buy them off them, and quickly asked why? We said we wanted to get a second opinion. The doctor then got all flustered and started back tracking on whether his leg was really hurt in the first place.\r\nSo after a few hours of sitting at home we decided to go get our second opinion. We took Leroy to an animal hospital/orthopedic surgery office. They talked to us for about an hour wanting to know our story and how everything happened. Then removed the splint, to our horror on what we saw next I broke down in tears. To our surprise he had two soars on is leg that were dripping blood on the table. One of which was about a half inch think and almost to the bone. This would explain why he was in so much pain, and the banfield doctors failed to let us know about theses soars the day prior when the changed out his bandage. So after the new doctor cleaning up his wounds, they took him back for x rays. About 10 minutes later the doctor came back and told us that his leg was not fractured/broke nor were there any signs that there was ever anything to indicate there was one. This made us so upset that they would do this to poor Leroy and hose us for money in the process.\r\nWe have recently tried to cancel our wellness plan and they let us know it would be a $600 charge to terminate the policy?\r\n

0
★☆☆☆☆

Our story with BanfIeld begins on August 25th 2010. My 11 week old black lab puppy and boyfriend were running thru the front yard when he ran between his legs and he stepped on his back leg. He let out the loudest cry I have ever heard out of a dog. \r\nSo immediately my boyfriend and I took the dog to banfield fearing that his leg was broken. We had x rays done and received a call about 7 house later finally letting us know what was wrong with our dog. They told us he had a fracture of the tibia right on the growth plate. They said surgery was a good possibility. But never once showed us the x rays. They splinted it and told us come back in a week for new x rays and new splint (first visit cost us $580). They said he would be healed up in about two weeks after another set of x rays to make sure. Which would end up costing another $500 for each set of x rays and splinting. Then we took him home. Within two hours the newly placed splint was already falling off the puppy?s leg.\r\nThe following day Leroy was uncomfortable, and was moaning and groaning because of the splint moving. We took him in that day to have the splint readjusted. They wanted to charge us more money for a soiled bandage because the bottom was ruined. (It was ruined because it was falling off his leg). After the splint was fixed Leroy was a happy puppy and adjusting to his injured leg. \r\nFinally the day came for Leroy?s first week exam. The nurses changed out his splint and wanted to do x rays but we declined because of the money they wanted to charge us. He was never the same after the splint change. Leroy was sleepy, moaning and groaning, not eating nor drinking. He just laid in his bed all day and night. We took him back to Banfield the next day saying something was wrong with him. They did a full exam and said he was fine and tried selling us $700 worth of blood work.\r\nWe then asked to please see the first set of x rays, with the doctor replying with ""our x ray machine is broke"". We asked what that had to do with previous x rays and then she pulled up the x rays after us questioning her for a couple minutes. She then showed me and circled a rather large area stating that they were unsure where the fracture was but it was somewhere in the area where she circled. I asked her who said it was fractured and she stated the company they send out the x rays to said it was fractured. After some confusion on why they now changed their story on whether it was broke or fractured, now my girlfriend and I were questioning whether his leg was even fractured/broke in the first place. we asked the doctors for a copy of the x rays and she said we would have to buy them off them, and quickly asked why? We said we wanted to get a second opinion. The doctor then got all flustered and started back tracking on whether his leg was really hurt in the first place.\r\nSo after a few hours of sitting at home we decided to go get our second opinion. We took Leroy to an animal hospital/orthopedic surgery office. They talked to us for about an hour wanting to know our story and how everything happened. Then removed the splint, to our horror on what we saw next I broke down in tears. To our surprise he had two soars on is leg that were dripping blood on the table. One of which was about a half inch think and almost to the bone. This would explain why he was in so much pain, and the banfield doctors failed to let us know about theses soars the day prior when the changed out his bandage. So after the new doctor cleaning up his wounds, they took him back for x rays. About 10 minutes later the doctor came back and told us that his leg was not fractured/broke nor were there any signs that there was ever anything to indicate there was one. This made us so upset that they would do this to poor Leroy and hose us for money in the process.\r\nWe have recently tried to cancel our wellness plan and they let us know it would be a $600 charge to terminate the policy?\r\n

.

I just want to say this, and this goes to many people who have written reviews. The banfield in bloomingdale is the best! no doubt in my mind. i would refer anyone there. a pet needs a "comprehensive exam" every 6 months because they age 6-9 years every year.. i dont think many people understand this. i highly highly doubt people would wait 8 or 9 years to visit a doctor. pets cant tell the doctors or the owners how they feel. most dont even show it. Thus "comprehensive exams" ! i have had pets all my life and my aunt and my cousin both work for vets offices, so i know what i am talking about. and to the supposed ex employee who worked there for one day.. obviously there is a reason they did not want you to come back. if you were there one day then that does not mean you were hired. you probably had to do whats called an observation or something. does not mean you were hired. and this goes to show how much you apparently know. sometimes it may take 3 people to hold a pet down because the pet is too strong for 1 or 2 people. unless you would all rather have your pet sedated just to do a pedicure than ok thats fine. and the reason a pet does bleed a lot when cutting the nails is because when the pet moves or the quik ( which is basically a vein or a vessel in the toe nail) gets cut a little, they do bleed alot. depending on the situation or if there blood pressure is high. there are multiple reasons for this, and if you ask the doctor or a nurse they would tell you the reason behind that. Alot of people question or assume that what banfield does is wrong or bad for there pet. but thats not it. banfield does treat pets like there own. if a doctors pet had something wrong with it, they would do all they could as well and do the testing that they reccommended to your pets. i mean you can go anywere. some places are better than others, but there is a reason why there are hundreds of Banfields.

At times, when i have gone into a banfield location, you would not beilive the type of people they see everyday. There are some clients that just want to complain about anything and everything just to get free things, just like there are those same people that complain at restaurants. But again it is your choice of who you want to see your pet, but try them out before you make assumptions based on other peoples opinions and views. Nobody but them and the hospital they went to know exsactly what had happened at the time. People here are only reading and seeing what others tell them. Nobody actually knows the true story about what happened. So please, trust me on this and take a look for yourself before taking someone who you dont know or even what had actually happened.

5
★★★★★

I just want to say this, and this goes to many people who have written reviews. The banfield in bloomingdale is the best! no doubt in my mind. i would refer anyone there. a pet needs a "comprehensive exam" every 6 months because they age 6-9 years every year.. i dont think many people understand this. i highly highly doubt people would wait 8 or 9 years to visit a doctor. pets cant tell the doctors or the owners how they feel. most dont even show it. Thus "comprehensive exams" ! i have had pets all my life and my aunt and my cousin both work for vets offices, so i know what i am talking about. and to the supposed ex employee who worked there for one day.. obviously there is a reason they did not want you to come back. if you were there one day then that does not mean you were hired. you probably had to do whats called an observation or something. does not mean you were hired. and this goes to show how much you apparently know. sometimes it may take 3 people to hold a pet down because the pet is too strong for 1 or 2 people. unless you would all rather have your pet sedated just to do a pedicure than ok thats fine. and the reason a pet does bleed a lot when cutting the nails is because when the pet moves or the quik ( which is basically a vein or a vessel in the toe nail) gets cut a little, they do bleed alot. depending on the situation or if there blood pressure is high. there are multiple reasons for this, and if you ask the doctor or a nurse they would tell you the reason behind that. Alot of people question or assume that what banfield does is wrong or bad for there pet. but thats not it. banfield does treat pets like there own. if a doctors pet had something wrong with it, they would do all they could as well and do the testing that they reccommended to your pets. i mean you can go anywere. some places are better than others, but there is a reason why there are hundreds of Banfields.

At times, when i have gone into a banfield location, you would not beilive the type of people they see everyday. There are some clients that just want to complain about anything and everything just to get free things, just like there are those same people that complain at restaurants. But again it is your choice of who you want to see your pet, but try them out before you make assumptions based on other peoples opinions and views. Nobody but them and the hospital they went to know exsactly what had happened at the time. People here are only reading and seeing what others tell them. Nobody actually knows the true story about what happened. So please, trust me on this and take a look for yourself before taking someone who you dont know or even what had actually happened.

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I love this hospital. The people there are always very friendly and welcoming, and they seem to really enjoy working there. The vets always recommend the best care for my pets and I completely trust them with their care. I wouldn't take my pets anywhere else!

5
★★★★★

I love this hospital. The people there are always very friendly and welcoming, and they seem to really enjoy working there. The vets always recommend the best care for my pets and I completely trust them with their care. I wouldn't take my pets anywhere else!

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0 out of 2 people found this review helpful.

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If you are not prepared to throw your money away then this is not the place for you, I bring my pet there for yearly check up and heart worm test and so happen there are not due at the same time and I ask the vet to do the heart worm test a bit earlier together with yearly check up/shot and they refuse, they told me she has to come back on a separate time so they can charge me another $35 office visit fees. \r\n\r\nMy dog has tyroid problem and they charge 100 times more than what the internet site selling for the tyroid pills and I try to order it from the internet site which only come in 1000 pills and the vet will not release the order. \r\n\r\nI found my dog have some bump on her and after few different visit and $200++ (each) later they told me they still need to continue testing and I refuse futher test and the vet trying to talk me down on how I don't care for the life of my pet. They ask me if she is your daugther and is human, what will you do? They didn't realized if my pet is human, it might not even cost half of it because of the medical insurance.\r\n\r\nI hope they realized ""they are the reason"" some people don't even give their dog any medical care because of their crazy charges and not everyone can afford it. All I can say is I pay way more for my dog than I have to pay for my daughter in medical bills.

0
★☆☆☆☆

If you are not prepared to throw your money away then this is not the place for you, I bring my pet there for yearly check up and heart worm test and so happen there are not due at the same time and I ask the vet to do the heart worm test a bit earlier together with yearly check up/shot and they refuse, they told me she has to come back on a separate time so they can charge me another $35 office visit fees. \r\n\r\nMy dog has tyroid problem and they charge 100 times more than what the internet site selling for the tyroid pills and I try to order it from the internet site which only come in 1000 pills and the vet will not release the order. \r\n\r\nI found my dog have some bump on her and after few different visit and $200++ (each) later they told me they still need to continue testing and I refuse futher test and the vet trying to talk me down on how I don't care for the life of my pet. They ask me if she is your daugther and is human, what will you do? They didn't realized if my pet is human, it might not even cost half of it because of the medical insurance.\r\n\r\nI hope they realized ""they are the reason"" some people don't even give their dog any medical care because of their crazy charges and not everyone can afford it. All I can say is I pay way more for my dog than I have to pay for my daughter in medical bills.

Pros: Treat my pet nice

Cons: Charge way too much on unnecessary stuff

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The Wellness Plans (pet health insurance) offered by Banfield are affordable and convenient to use. It's nice to know that my dog will be taken care of no matter what happens. Banfield also has a very friendly staff; I can tell that they are animal lovers. The only thing I don't like is the waiting room. It is quite small, so sometimes you either have to wait outside or else deal with your pet trying to interact with the other animals.

5
★★★★★

The Wellness Plans (pet health insurance) offered by Banfield are affordable and convenient to use. It's nice to know that my dog will be taken care of no matter what happens. Banfield also has a very friendly staff; I can tell that they are animal lovers. The only thing I don't like is the waiting room. It is quite small, so sometimes you either have to wait outside or else deal with your pet trying to interact with the other animals.

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1 out of 3 people found this review helpful.

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