Packaging And Shipping Specialists

★☆☆☆☆

About Packaging And Shipping Specialists

Categories
  • Other Business Services
  • Mail Box Rentals
  • Container Shipping
  • Mailing Services

Personal Services

Personal Services
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Fedex Office Print & Ship Ctr

3524 N Southport Ave Chicago, IL

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Fedex Office Print & Ship Ctr

3435 N Western Ave Chicago, IL

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I used this location during the Christmas season to send my sister and her children Christmas gifts. There was only one person at the desk during this busy time, three weeks before Christmas. I waited about ten minutes. I gave the hefty bald guy some cards to mail and told him that the package was to go to the same address listed on the Christmas cards. He typed the information on the packing slip and placed it on the box to send. It turns out he made a typo on the zip code so the presents went to the wrong city. The guy did call me to say that the packages were not deliverable. I verified the information on the address only to find out he put the wrong zip code on the packing slip. He said the packages would arrive the next day in time for Christmas. I called my sister to tell her to expect package. Needless to say, the packages never arrived. I went to the packing store and the same fat bald guy said it was my error and that the package was returned to Chicago. I asked for a refund and he said he should charge me for the return. I refused to pay and complained about his poor service and inattentiveness and asked why he didn't bother to call me to say that the package was returned. He was rude and dismissive and no one else was availalbe to assist me with my complaint. I went to Federal Express which provided excellent service and a great tracking device to check on the package.

I called corporate headquarters for P.A.S.S. and did not receive a return call. This company provides poor customer service and the guy with a thug attitude at the front desk should not be working with customers. In addition, the place is unkempt and smelly. I only used this location because I thought it would be convenient since it is close to my house. I will never use P.A.S.S nor recommend their services at this location or any other location!!!!

PROS: None whatsoever
CONS: Rude, Inattentive, one clerk during busy times, lazy

1
★☆☆☆☆

I used this location during the Christmas season to send my sister and her children Christmas gifts. There was only one person at the desk during this busy time, three weeks before Christmas. I waited about ten minutes. I gave the hefty bald guy some cards to mail and told him that the package was to go to the same address listed on the Christmas cards. He typed the information on the packing slip and placed it on the box to send. It turns out he made a typo on the zip code so the presents went to the wrong city. The guy did call me to say that the packages were not deliverable. I verified the information on the address only to find out he put the wrong zip code on the packing slip. He said the packages would arrive the next day in time for Christmas. I called my sister to tell her to expect package. Needless to say, the packages never arrived. I went to the packing store and the same fat bald guy said it was my error and that the package was returned to Chicago. I asked for a refund and he said he should charge me for the return. I refused to pay and complained about his poor service and inattentiveness and asked why he didn't bother to call me to say that the package was returned. He was rude and dismissive and no one else was availalbe to assist me with my complaint. I went to Federal Express which provided excellent service and a great tracking device to check on the package.

I called corporate headquarters for P.A.S.S. and did not receive a return call. This company provides poor customer service and the guy with a thug attitude at the front desk should not be working with customers. In addition, the place is unkempt and smelly. I only used this location because I thought it would be convenient since it is close to my house. I will never use P.A.S.S nor recommend their services at this location or any other location!!!!

PROS: None whatsoever
CONS: Rude, Inattentive, one clerk during busy times, lazy

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