Lord & Taylor

★★★☆☆
  • 100 Oakbrook Center Oakbrook Center Mall

    Oak Brook, IL 60523

    Map & Directions
  • 630-574-8000

About Lord & Taylor

Categories
  • Department Stores
  • Jewelry
  • Work Clothes
  • Plus Size Apparel
  • Women's Clothing Stores
  • Swimwear
  • Sunglasses
  • Shoe Stores
  • Men's Clothing
Details
  • Shop Online
Hours
M-Sa 10am-9pm, Su 11am-7pm
Year Established
  • 1826
Products
  • Women's Clothing
  • Shoes
  • Handbags
  • Jewelry & Accessories
  • Beauty
  • Men's Clothing
  • Kids' Clothing
  • Home & Travel
Payment Options
  • American Express
  • Discover
  • MasterCard
  • Visa
  • Cash

Shopping

Shopping
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.

The employees are so RUDE here. Why? I don't get it. If I was making $10.00 an hour, I sure wouldn't think I was better than everyone. Also, this store is expensive. I will shop at Nordstroms for the same price and get awesome customer service. RUDE, RUDE, RUDE, is all I have to say.

2
★★☆☆☆

The employees are so RUDE here. Why? I don't get it. If I was making $10.00 an hour, I sure wouldn't think I was better than everyone. Also, this store is expensive. I will shop at Nordstroms for the same price and get awesome customer service. RUDE, RUDE, RUDE, is all I have to say.

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.

Worst customer service I have ever received, I went in to exchange a back on an ear ring that I had not worn because a plastic tag was put on a gold back that was wrapped around the loop where it should not have been pulled it as you would with any gold jewelry because they are suppose to come off easily when it bent the manager of the jewelry counter was the most rude hateful clerk I have ever had the misfortune of coming across he told me he would only give me a new one if he had a spare and not until I admitted I yanked the tag and ruined it, I had not asked for an exchange or refund and I had two receipts which he proceeded to write no refunds no returns then signed and dated it, I had always thought before that Lord and Taylor was a company that stood behind their products and prided themselves on customer service apparently I was sorely mistaken, when I asked to speak with his manager he smugly smiled and said I'm the manager of the jewelry department and when I said I wanted to speak with the store manager not him he told me no. Your store has now ruined my gift from my mother for me I will never put those cheaply made ear rings on because I will only be able to look at them and think of that hateful man.

1
★☆☆☆☆

Worst customer service I have ever received, I went in to exchange a back on an ear ring that I had not worn because a plastic tag was put on a gold back that was wrapped around the loop where it should not have been pulled it as you would with any gold jewelry because they are suppose to come off easily when it bent the manager of the jewelry counter was the most rude hateful clerk I have ever had the misfortune of coming across he told me he would only give me a new one if he had a spare and not until I admitted I yanked the tag and ruined it, I had not asked for an exchange or refund and I had two receipts which he proceeded to write no refunds no returns then signed and dated it, I had always thought before that Lord and Taylor was a company that stood behind their products and prided themselves on customer service apparently I was sorely mistaken, when I asked to speak with his manager he smugly smiled and said I'm the manager of the jewelry department and when I said I wanted to speak with the store manager not him he told me no. Your store has now ruined my gift from my mother for me I will never put those cheaply made ear rings on because I will only be able to look at them and think of that hateful man.

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.

Worst customer service I have ever received, I went in to exchange a back on an ear ring that I had not worn because a plastic tag was put on a gold back that was wrapped around the loop where it should not have been pulled it as you would

3
★★★★★

Worst customer service I have ever received, I went in to exchange a back on an ear ring that I had not worn because a plastic tag was put on a gold back that was wrapped around the loop where it should not have been pulled it as you would

.

I would rate L&T as an above average department store that is very similar to Marshall Field's, but with fewer extra services. It is a good place to find name-brand items.

4
★★★★☆

I would rate L&T as an above average department store that is very similar to Marshall Field's, but with fewer extra services. It is a good place to find name-brand items.

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Message from Lord & Taylor

Discover the latest trends, exclusive previews and can’t-miss sales at Lord & Taylor and Lordandtaylor.com. Since 1826, Lord & Taylor has built a reputation for service, quality and most of all, style. Their mix of on-trend brands and timeless designers, combined with amazing weekly deals and seasonal sales, create a superior shopping experience.

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