Lord & Taylor

★★★☆☆
  • 180 Oakbrook Center Oakbrook Center Mall

    Oak Brook, IL 60523

    Map & Directions
  • 630-574-8000

About Lord & Taylor

Hours
Mon. - Thu., Sat. 10am - 9pm;Fri. 10am - 10pm;Sun. 11am - 7pm

Shopping

Shopping
More choices in Oak Brook:
Resultset_next

Rj Jewelry & Loan Co.

17w623 Roosevelt Rd Oakbrook Terrace, IL

Resultset_next

Bella Cosa Jewelers

7163 S. Kingery Hwy Willowbrook, IL

3.25 4
Hi! Sign in to let us know how Lord & Taylor was?
Write a Review
.

The employees are so RUDE here. Why? I don't get it. If I was making $10.00 an hour, I sure wouldn't think I was better than everyone. Also, this store is expensive. I will shop at Nordstroms for the same price and get awesome customer service. RUDE, RUDE, RUDE, is all I have to say.

2
★★☆☆☆

The employees are so RUDE here. Why? I don't get it. If I was making $10.00 an hour, I sure wouldn't think I was better than everyone. Also, this store is expensive. I will shop at Nordstroms for the same price and get awesome customer service. RUDE, RUDE, RUDE, is all I have to say.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Worst customer service I have ever received, I went in to exchange a back on an ear ring that I had not worn because a plastic tag was put on a gold back that was wrapped around the loop where it should not have been pulled it as you would with any gold jewelry because they are suppose to come off easily when it bent the manager of the jewelry counter was the most rude hateful clerk I have ever had the misfortune of coming across he told me he would only give me a new one if he had a spare and not until I admitted I yanked the tag and ruined it, I had not asked for an exchange or refund and I had two receipts which he proceeded to write no refunds no returns then signed and dated it, I had always thought before that Lord and Taylor was a company that stood behind their products and prided themselves on customer service apparently I was sorely mistaken, when I asked to speak with his manager he smugly smiled and said I'm the manager of the jewelry department and when I said I wanted to speak with the store manager not him he told me no. Your store has now ruined my gift from my mother for me I will never put those cheaply made ear rings on because I will only be able to look at them and think of that hateful man.

1
★☆☆☆☆

Worst customer service I have ever received, I went in to exchange a back on an ear ring that I had not worn because a plastic tag was put on a gold back that was wrapped around the loop where it should not have been pulled it as you would with any gold jewelry because they are suppose to come off easily when it bent the manager of the jewelry counter was the most rude hateful clerk I have ever had the misfortune of coming across he told me he would only give me a new one if he had a spare and not until I admitted I yanked the tag and ruined it, I had not asked for an exchange or refund and I had two receipts which he proceeded to write no refunds no returns then signed and dated it, I had always thought before that Lord and Taylor was a company that stood behind their products and prided themselves on customer service apparently I was sorely mistaken, when I asked to speak with his manager he smugly smiled and said I'm the manager of the jewelry department and when I said I wanted to speak with the store manager not him he told me no. Your store has now ruined my gift from my mother for me I will never put those cheaply made ear rings on because I will only be able to look at them and think of that hateful man.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Worst customer service I have ever received, I went in to exchange a back on an ear ring that I had not worn because a plastic tag was put on a gold back that was wrapped around the loop where it should not have been pulled it as you would

3
★★★★★

Worst customer service I have ever received, I went in to exchange a back on an ear ring that I had not worn because a plastic tag was put on a gold back that was wrapped around the loop where it should not have been pulled it as you would

.

I would rate L&T as an above average department store that is very similar to Marshall Field's, but with fewer extra services. It is a good place to find name-brand items.

4
★★★★☆

I would rate L&T as an above average department store that is very similar to Marshall Field's, but with fewer extra services. It is a good place to find name-brand items.

Was this review helpful to you?
Ratings_icons Ratings_icons

Editorial from

In Short
From the flagship location on posh Fifth Avenue in Manhattan to the numerous locations across the county, this historic department store oozes designer fashion and modern elegance. While shamelessly name-dropping top…

 

Wait, you're the expert.

If you've been to or used Lord & Taylor, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review