Advantage Cleaners

★★★★☆
  • 351 E Dundee Rd

    Palatine, IL 60074

    Map & Directions
  • 847-705-9090

About Advantage Cleaners

Hours
Mon - Fri, 7am - 7pm; Sat, 8am - 5pm; Sun, 10am - 3pm

Personal Services

Personal Services
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.

This cleaners is great! My clothes are always ready on time and always cleaned very well.
The staff is friendly and courteous.

Especially Julie!

5
★★★★★

This cleaners is great! My clothes are always ready on time and always cleaned very well.
The staff is friendly and courteous.

Especially Julie!

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I have been a customer since 2002, I can't disagree with the negative reviews more. I have had 2 hickups over the years, but Ahmed straightened them out, he would be the owner/manager for those who don't know. I am not sure how you can't cus he is so friendly and polite. I think the people that have problems are the same that encounter problems everywhere in life and cast final judgement on all involve.

Bottom line, they are inexpensive and do a great job with my pants and blouses...I take 4 pair of paints and4 blouses there every week, plus my hubby's stuff, and they do a great job. No complaints here, and I feel I have more experience with this place than all the complainers combined....

Keep up the good work Advantage Cleaners

5
★★★★★

I have been a customer since 2002, I can't disagree with the negative reviews more. I have had 2 hickups over the years, but Ahmed straightened them out, he would be the owner/manager for those who don't know. I am not sure how you can't cus he is so friendly and polite. I think the people that have problems are the same that encounter problems everywhere in life and cast final judgement on all involve.

Bottom line, they are inexpensive and do a great job with my pants and blouses...I take 4 pair of paints and4 blouses there every week, plus my hubby's stuff, and they do a great job. No complaints here, and I feel I have more experience with this place than all the complainers combined....

Keep up the good work Advantage Cleaners

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.

I like this place I take some of my work clothes here that are gentle washing material and they do a great job really they do. I feel that they care whether your clothes come out good or not and they do a great job cause they care.I really like the service they provide. Very Very Professional. And yes they do have a great Alteration lady. Nice people, Great Dry Cleaners

5
★★★★★

I like this place I take some of my work clothes here that are gentle washing material and they do a great job really they do. I feel that they care whether your clothes come out good or not and they do a great job cause they care.I really like the service they provide. Very Very Professional. And yes they do have a great Alteration lady. Nice people, Great Dry Cleaners

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I like this place I take some of my work clothes here that are gentle washing material and they do a great job really they do. I feel that they care whether your clothes come out good or not and they do a great job cause they care. Great

3
★★★★★

I like this place I take some of my work clothes here that are gentle washing material and they do a great job really they do. I feel that they care whether your clothes come out good or not and they do a great job cause they care. Great

.

We have been coming here for years and noticed that the ownershp has changes AGAIN recently. Last weekend my husband and I went to pick up our clothes and the owner said we owed them AGAIN. We paid when we dropped off our clothes and he

3
★★★★★

We have been coming here for years and noticed that the ownershp has changes AGAIN recently. Last weekend my husband and I went to pick up our clothes and the owner said we owed them AGAIN. We paid when we dropped off our clothes and he

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I had 4 suits and a couple pairs of pants to be taken in. The staff at Advantage did a great job taking my special requests. They also were fast and threw in complimentary dry cleaning. The prices are reasonable plus I'm fine with paying for a good thing. You can trust your best clothes with them - I won't go anywhere else.

4
★★★★☆

I had 4 suits and a couple pairs of pants to be taken in. The staff at Advantage did a great job taking my special requests. They also were fast and threw in complimentary dry cleaning. The prices are reasonable plus I'm fine with paying for a good thing. You can trust your best clothes with them - I won't go anywhere else.

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.

HOw many cleaners offer a drive through service people????!?!?!? THIS ONE DOES AND I LOVEEEE ITT!! I am usually running errands with my twins in the car and not having to take em out and in their seats again is a blessing for me. The cleaning is always good. I have had a problem once but it was taken care of by the manager ( a free redo!!) Cant ask for more~

4
★★★★☆

HOw many cleaners offer a drive through service people????!?!?!? THIS ONE DOES AND I LOVEEEE ITT!! I am usually running errands with my twins in the car and not having to take em out and in their seats again is a blessing for me. The cleaning is always good. I have had a problem once but it was taken care of by the manager ( a free redo!!) Cant ask for more~

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.

My first encounter with Advantage cleaners was most recently. I dropped off a coat and two pair of pants. (Last minute trip out of town so I needed them quickly.) Both pair of pants had a stain, and the coat had a serious amount of lent on it. I requested stain and lent removals. I was delighted when I picked up my stuff. The stains and lent were taken care of very well. I have been back to this place twice after that and have had absolutely no problems. I think I wont be going to any other place.

4
★★★★☆

My first encounter with Advantage cleaners was most recently. I dropped off a coat and two pair of pants. (Last minute trip out of town so I needed them quickly.) Both pair of pants had a stain, and the coat had a serious amount of lent on it. I requested stain and lent removals. I was delighted when I picked up my stuff. The stains and lent were taken care of very well. I have been back to this place twice after that and have had absolutely no problems. I think I wont be going to any other place.

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.

Please stop going to this place people! They always miss place my dry cleaning and have the worst attitudes ever! I know your not the only one that has bad service. So many other good dry cleaners in palatine that go above and beyond to help you. Not to mention cheaper to.

1
★☆☆☆☆

Please stop going to this place people! They always miss place my dry cleaning and have the worst attitudes ever! I know your not the only one that has bad service. So many other good dry cleaners in palatine that go above and beyond to help you. Not to mention cheaper to.

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.

My favorite's coat's zipper broke and I needed a new one. The coat was gray and I asked tailor if shoe would be able to match the color. She assured me she would. I was told to come after 7 days. When I showed up it wasn't ready. The manager said the tailor called everybody letting them know about a delay. Nobody called me. The manager apologized and told me he would personally call me next day to let me know if the coat was ready. I had to call myself, left a message, finally he got back to me saying the coat was ready. I showed up and almost had a heart attack. There was a BLACK zipper in the gray coat. The side zippers are gray so the main zipper stood out even more. The tailoring was VERY poor. They couldn't even keep the seam lines straight. It really looked like the tailor was drunk when she worked on it ;-) I asked them to remove their zipper and will try to find a professional tailor somewhere else.

Long story short: DON'T BOTHER! Their tailors are really BAD! I wouldn't recommend them even to my enemies!

1
★☆☆☆☆

My favorite's coat's zipper broke and I needed a new one. The coat was gray and I asked tailor if shoe would be able to match the color. She assured me she would. I was told to come after 7 days. When I showed up it wasn't ready. The manager said the tailor called everybody letting them know about a delay. Nobody called me. The manager apologized and told me he would personally call me next day to let me know if the coat was ready. I had to call myself, left a message, finally he got back to me saying the coat was ready. I showed up and almost had a heart attack. There was a BLACK zipper in the gray coat. The side zippers are gray so the main zipper stood out even more. The tailoring was VERY poor. They couldn't even keep the seam lines straight. It really looked like the tailor was drunk when she worked on it ;-) I asked them to remove their zipper and will try to find a professional tailor somewhere else.

Long story short: DON'T BOTHER! Their tailors are really BAD! I wouldn't recommend them even to my enemies!

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.

I recently had a large order that I picked up by going thru the drive-thru. Because they put it right into my car I couldn't check to see if everythng was there until I got home. Found that two cashmere sweaters were missing. Called immediately and got voice mail. Called again the next morning and again got voice mail and no call back. Went to the cleaners the next day and the manager (owner?) insisted that I got my entire order. I've been back twice with no luck. They cannot find the sweaters, insist that I have them and will not do anything to replace them.

I would definitely not recommend this cleaners.

0
★☆☆☆☆

I recently had a large order that I picked up by going thru the drive-thru. Because they put it right into my car I couldn't check to see if everythng was there until I got home. Found that two cashmere sweaters were missing. Called immediately and got voice mail. Called again the next morning and again got voice mail and no call back. Went to the cleaners the next day and the manager (owner?) insisted that I got my entire order. I've been back twice with no luck. They cannot find the sweaters, insist that I have them and will not do anything to replace them.

I would definitely not recommend this cleaners.

Pros: price

Cons: lose clothes and do nothing to replace them

.

After the experience below, the manager saw this comment and called me on the phone and we spoke personally about the occurrence. He was very heartfelt and apologetic and I was very impressed that he had taken the time and trouble to call me.
I have returned to using them for my cleaning with excellent results.

I have been a weekly customer of this cleaners for the past 2
years. I noticed new people at the drivethru and asked where the original owner was. They told me he sold it and they were the new owners.
I was picking up some cleaning a few weeks later and went to the drivethru and gave the attendant my cleaning ticket. He came back and told me I had already picked up that cleaning. I denied that I had picked it up and he called his boss. The boss looked in the computer and found out they had two phone #''s for me. He started yelling at me that the mix up was my fault, even though I
had a ticket for all the items. I told him I was not coming back and he said "that's good, find someplace else".
The previous owners were always courteous and went out of their way to provide good service.

3
★★★☆☆

After the experience below, the manager saw this comment and called me on the phone and we spoke personally about the occurrence. He was very heartfelt and apologetic and I was very impressed that he had taken the time and trouble to call me.
I have returned to using them for my cleaning with excellent results.

I have been a weekly customer of this cleaners for the past 2
years. I noticed new people at the drivethru and asked where the original owner was. They told me he sold it and they were the new owners.
I was picking up some cleaning a few weeks later and went to the drivethru and gave the attendant my cleaning ticket. He came back and told me I had already picked up that cleaning. I denied that I had picked it up and he called his boss. The boss looked in the computer and found out they had two phone #''s for me. He started yelling at me that the mix up was my fault, even though I
had a ticket for all the items. I told him I was not coming back and he said "that's good, find someplace else".
The previous owners were always courteous and went out of their way to provide good service.

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.

I've been a customer of Advantage Cleaners for years. But the last 2 times I've brought things in things to be tailored, I've had problems.

I brought a coat in the first time and they told me I needed a new zipper pull. When I got the coat back, my fiance put it on and zipped it up and the bottom of the zipper came apart. I think it needed a whole new zipper. So, I just blew that off.

Then I brought in 4 more garments, 2 of which had zipper problems. The tailor wasn't there so the manger rang me up and told me what I needed. I told him for the coat to put a black or green zipper or something that would match the coat and the shorts I didn't know what it needed. He said a new zipper pull. Well, they put a gold zipper on the coat which had gray around it. It didn't look good. So I asked him to put a black one on it. He asks, "You really want a black one?" The tailor pulls out another gold zipper with black around it. I told her No, a BLACK zipper. So they had to order it.

When I got home, the zipper on my shorts wouldn't stay up. The next day I brought those back and said it didn't even look like they did anything! So, he shows the tailor who says it needed a new zipper. Well how come they didn't call me to say that instead of not doing anything? So the guy gives me the ticket and I asked if I owed anything additional. He said no. I get a call the next day and the guy tells me I need a new zipper on the shorts. I know that already. So he says I'll owe like $20 more. I told him that's why I asked him yesterday if I owe anything else. So I have to pay more money when I pick up the items they've screwed up. I think I've wasted more time and money in gas dealing with their incompetence! I cannot recommend them to anyone anymore!

1
★☆☆☆☆

I've been a customer of Advantage Cleaners for years. But the last 2 times I've brought things in things to be tailored, I've had problems.

I brought a coat in the first time and they told me I needed a new zipper pull. When I got the coat back, my fiance put it on and zipped it up and the bottom of the zipper came apart. I think it needed a whole new zipper. So, I just blew that off.

Then I brought in 4 more garments, 2 of which had zipper problems. The tailor wasn't there so the manger rang me up and told me what I needed. I told him for the coat to put a black or green zipper or something that would match the coat and the shorts I didn't know what it needed. He said a new zipper pull. Well, they put a gold zipper on the coat which had gray around it. It didn't look good. So I asked him to put a black one on it. He asks, "You really want a black one?" The tailor pulls out another gold zipper with black around it. I told her No, a BLACK zipper. So they had to order it.

When I got home, the zipper on my shorts wouldn't stay up. The next day I brought those back and said it didn't even look like they did anything! So, he shows the tailor who says it needed a new zipper. Well how come they didn't call me to say that instead of not doing anything? So the guy gives me the ticket and I asked if I owed anything additional. He said no. I get a call the next day and the guy tells me I need a new zipper on the shorts. I know that already. So he says I'll owe like $20 more. I told him that's why I asked him yesterday if I owe anything else. So I have to pay more money when I pick up the items they've screwed up. I think I've wasted more time and money in gas dealing with their incompetence! I cannot recommend them to anyone anymore!

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0 out of 1 people found this review helpful.

Business Response:

STOP NAGGING STOP NAGGING SWEETIE..I HAVE NOTHING TO DO WITH THIS CLEANERS OR YOU BUT I HAVE ONE THING TO SAY SWEETIE STOP NAGGING.....LIVE IS SHORT....WE(CHRISTIANS) SHOULD BE HAPPY AND SAY GOOD THINGS ABT OUR ENEMIES
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Advantage cleaners are the best in the area for the price, quality and service they are the best, I love that they actually have a drive through and staff is very friendly and customer ordinated.

5
★★★★★

Advantage cleaners are the best in the area for the price, quality and service they are the best, I love that they actually have a drive through and staff is very friendly and customer ordinated.

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1 out of 1 people found this review helpful.

.

i have been going there for 4years service was good but from last month i noticed lot of changes, The management changed and they are doing an excellent job keeping the customers happy. Quality of dry clean and laundry garments is excellent. They will definitely put cd one price out of business, just a few pennies more and prestigious service Advantage Cleaners is definitely a keeper.

5
★★★★★

i have been going there for 4years service was good but from last month i noticed lot of changes, The management changed and they are doing an excellent job keeping the customers happy. Quality of dry clean and laundry garments is excellent. They will definitely put cd one price out of business, just a few pennies more and prestigious service Advantage Cleaners is definitely a keeper.

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.

After being a regular patron for a few years, I've found that their on-site tailor is excellent, their prices are fair and they usually have a local coupon available for a free cleaning of 1 item with a minimum of 3 items. A big plus is that they offer a drive through service. On the whole, the percentage of experiences are good, but sometimes I ask myself if the items are really returning "clean." On several occasions they forgot to remove a simple spot, without mention of it or a tag to inform you that they attempted a removal without success. Especially when they are obvious ones. I must also mention they have pilled a couple of my sweaters that had been worn only 2 or 3 times. Otherwise, men's shirts and getting your pants cleaned and pressed posed no problem. I guess your satisfaction is dependent upon either who's doing the cleaning back there, or what garments your bringing to them.

3
★★★☆☆

After being a regular patron for a few years, I've found that their on-site tailor is excellent, their prices are fair and they usually have a local coupon available for a free cleaning of 1 item with a minimum of 3 items. A big plus is that they offer a drive through service. On the whole, the percentage of experiences are good, but sometimes I ask myself if the items are really returning "clean." On several occasions they forgot to remove a simple spot, without mention of it or a tag to inform you that they attempted a removal without success. Especially when they are obvious ones. I must also mention they have pilled a couple of my sweaters that had been worn only 2 or 3 times. Otherwise, men's shirts and getting your pants cleaned and pressed posed no problem. I guess your satisfaction is dependent upon either who's doing the cleaning back there, or what garments your bringing to them.

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0 out of 1 people found this review helpful.

Message from Advantage Cleaners

ADVANTAGE CLEANERS HAVE THE BEST SERVICE AND LOWEST PRICE IN THE NORTHWEST SUBURBS. WE ALSO HAVE DRIVE THROUGH SERVICE FOR ALL CUSTOMER

 

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