Mercedes-Benz of Westmont

★★★☆☆
  • 200 East Ogden Avenue

    Westmont, IL 60559

    Map & Directions
  • 630-537-0313

About Mercedes-Benz of Westmont

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  • Mercedes-Benz
Hours
M-Th 9am-8pm, F 9am-6pm, Sa 8am-6pm, Su Closed
Emails
  • customercare@autonation.com
Phones
  • Fax (630-654-9068)
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  • Chicago
  • Naperville
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  • B250e
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Automotive

Automotive
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2.7273 11
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Once again, i want to compliment Earl Sklar on a great salesmanship. People like Earl make the car buying experience hustle-free.
Thank you.

5
★★★★★

Once again, i want to compliment Earl Sklar on a great salesmanship. People like Earl make the car buying experience hustle-free.
Thank you.

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They sent me this link to write a review so that's exactly what I have done. Let me recap my experience with Mercedes of Westmont:

After searching for 4 months for a well kept H2, I came across the listing at Mercedes of Westmont. I called the sales department and was connected to Jacklyn, a very sweet and attentive salesperson who answered all of my questions and even took the time to text me photos of the vehicle. I set an appointment to drive to Illinois that day for a test drive. I was a very serious buyer and Jacklyn did everything she could to help me narrow down my choices by checking carfax reports and comparing other H2s in the area. I was certain this was the car for me.

After a few days, I came in to purchase the vehicle. This is where everything went downhill. After a second test drive, I noticed that there was a SERVICE AIR SUSPENSION reading on the dashboard. The salesman Tim that had taken over assured me that there was nothing wrong and it must have just been the vehicle running through the bells and whistles while the car shut down. Then we sat down to begin the paperwork and it just got worse. Right before we were ready to sign the papers, one of the managers came to us and said there had been a MISTAKE on the warranty that was listed and this vehicle had an as is warranty, not a 60 day warranty. That is when I should have walked. But after listening to all of their bs about Were Auto Nation, we perform a 50 point inspection on all of our used vehicles, if the car isnt to our standard we send it to auction, bla bla bla They even provided us with the 50 point inspection and showed us the things that were fixedwell you missed a point! Looks like you needed a 51 point inspection!

So after falling for all of their we are supreme Auto Nation babble, I believed their story and proceeded with my purchase. After signing all of the paperwork, writing a check for $23,042.53, and being handed a bouquet of flowers, I picked the car up in the service well only to find the SERVICE AIR SUSPENSION AND THE CHECK ENGINE LIGHT ON. The salesman Tim also saw this and assured me that the porter has just gotten gas and it was probably just a loose gas cap. He said if it was still showing on Monday to call him and he would take care of it WRONG! I took the car to Autozone to have the codes ran and it showed cylinder 8 misfire and service air suspension. Imagine that!

I called Jacklyn and she told me to bring the car back as soon as it was convenient and they would get it taken care of. That surely didnt happen. So I drove the hour back to Westmont and the service manager said they would take care of everything at no charge, which they definitely did since they didnt fix ANYTHING! After being stuck in a loner car for two days, which was a huge inconvenience seeing that I bought the H2 for the two businesses I own, needing it for cargo and towing abilities, I drove the hour back to Westmont to pick up my vehicle. The service manager told me there was nothing wrong at it was just a loose gas capSERIOUSLY? So I asked him, what about the service air suspension on the dash? He said, I dont know why it says that, because my guys checked it out and there is nothing wrong with it. The service manager flat out lied to me.

I took the car home and sure thing, 2 days later, the suspension was completely gone! The back end is currently sitting on the back tires. I called Jacklyn again, she sent me to Kevin, I left a message for Kevin, 2 days later, Kevin never returned my call. So I took the vehicle to Schapel Cadillac, which used to be a Hummer dealer. After paying $130 for the diagnostic, they told me I needed a new suspension compressor and tubing for the minimal cost of $2500. So called Tim. Tim said he would talk to his boss Kevin. After sitting the waiting room for 2 hours waiting on a return call, I called Tim again. He did not return my call but sent me an email that said they were trying to come up with a solution. Well that was a week ago and still no returned call. At this point I dont even trust them to work on my car. It is currently parked and cannot be driven due to the suspension failing.

This has been the absolute worst experience buying a car. I would never refer any of my clients who own luxury vehicles to this dealership. My business partner was actually planning to buy a new Mercedes for his wife this spring. Well it will absolutely not be at Mercedes of Westmont. I cant believe they would go to these extremes for a measly $23k. Shouldnt that be a drop in the bucket for such a prestigious Mercedes dealership?

1
★☆☆☆☆

They sent me this link to write a review so that's exactly what I have done. Let me recap my experience with Mercedes of Westmont:

After searching for 4 months for a well kept H2, I came across the listing at Mercedes of Westmont. I called the sales department and was connected to Jacklyn, a very sweet and attentive salesperson who answered all of my questions and even took the time to text me photos of the vehicle. I set an appointment to drive to Illinois that day for a test drive. I was a very serious buyer and Jacklyn did everything she could to help me narrow down my choices by checking carfax reports and comparing other H2s in the area. I was certain this was the car for me.

After a few days, I came in to purchase the vehicle. This is where everything went downhill. After a second test drive, I noticed that there was a SERVICE AIR SUSPENSION reading on the dashboard. The salesman Tim that had taken over assured me that there was nothing wrong and it must have just been the vehicle running through the bells and whistles while the car shut down. Then we sat down to begin the paperwork and it just got worse. Right before we were ready to sign the papers, one of the managers came to us and said there had been a MISTAKE on the warranty that was listed and this vehicle had an as is warranty, not a 60 day warranty. That is when I should have walked. But after listening to all of their bs about Were Auto Nation, we perform a 50 point inspection on all of our used vehicles, if the car isnt to our standard we send it to auction, bla bla bla They even provided us with the 50 point inspection and showed us the things that were fixedwell you missed a point! Looks like you needed a 51 point inspection!

So after falling for all of their we are supreme Auto Nation babble, I believed their story and proceeded with my purchase. After signing all of the paperwork, writing a check for $23,042.53, and being handed a bouquet of flowers, I picked the car up in the service well only to find the SERVICE AIR SUSPENSION AND THE CHECK ENGINE LIGHT ON. The salesman Tim also saw this and assured me that the porter has just gotten gas and it was probably just a loose gas cap. He said if it was still showing on Monday to call him and he would take care of it WRONG! I took the car to Autozone to have the codes ran and it showed cylinder 8 misfire and service air suspension. Imagine that!

I called Jacklyn and she told me to bring the car back as soon as it was convenient and they would get it taken care of. That surely didnt happen. So I drove the hour back to Westmont and the service manager said they would take care of everything at no charge, which they definitely did since they didnt fix ANYTHING! After being stuck in a loner car for two days, which was a huge inconvenience seeing that I bought the H2 for the two businesses I own, needing it for cargo and towing abilities, I drove the hour back to Westmont to pick up my vehicle. The service manager told me there was nothing wrong at it was just a loose gas capSERIOUSLY? So I asked him, what about the service air suspension on the dash? He said, I dont know why it says that, because my guys checked it out and there is nothing wrong with it. The service manager flat out lied to me.

I took the car home and sure thing, 2 days later, the suspension was completely gone! The back end is currently sitting on the back tires. I called Jacklyn again, she sent me to Kevin, I left a message for Kevin, 2 days later, Kevin never returned my call. So I took the vehicle to Schapel Cadillac, which used to be a Hummer dealer. After paying $130 for the diagnostic, they told me I needed a new suspension compressor and tubing for the minimal cost of $2500. So called Tim. Tim said he would talk to his boss Kevin. After sitting the waiting room for 2 hours waiting on a return call, I called Tim again. He did not return my call but sent me an email that said they were trying to come up with a solution. Well that was a week ago and still no returned call. At this point I dont even trust them to work on my car. It is currently parked and cannot be driven due to the suspension failing.

This has been the absolute worst experience buying a car. I would never refer any of my clients who own luxury vehicles to this dealership. My business partner was actually planning to buy a new Mercedes for his wife this spring. Well it will absolutely not be at Mercedes of Westmont. I cant believe they would go to these extremes for a measly $23k. Shouldnt that be a drop in the bucket for such a prestigious Mercedes dealership?

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This is the same write I file to BBB

We purchased a used car worth 20K BMW from Westmont of Mercedes Benz (11/11/2010), prior to visiting the dealer we exchange email with Jim Fico and negotiated to lower the price to 20K. He agreed to sell the car for 20K, We met with the sale rep name Jim Fico (sales) my son, my wife and I was all present asked him regarding warranty, test drive the car and do the paper works. I specifically as him regarding the warranty and I was told it comes with 60 days bumper to bumper warranty, His own words "We are not mom's and pop's dealership will take care of you it comes with 60 days warranty". We purchased the car 11/11 after two days the oil started leaking (transmission and valve head cover) I called Jim Fico on Monday 11/15 and told me to bring in the car for service and will provide a loaner. We went back to the dealer after we purchased the car worth 20k, used it for four days (70 miles).

After couples days, I received a call from the service advisor that Jim Fico and Mike Amato will have to authorize the repair, waited for anothers day no call or communication finally I called again Monday 11/22 talked to Jim Fico and he told me they will NOT cover the repair since the price of the car has been lowered and no profit margin, the bottom line they refused to authorize repair of the oil leaked and told me they already lower the purchase price from 24K to 20K. However during the test drive the Jim Fico did NOT informed us of any issue with car. In fact he told me and my family that any used car they sell goes to a detail inpection from the dealership, since they have the sister company Westmont of BMW it went to BMW for checking before selling the car.

The service advisor Thomas Frizzle has been very helpful however he can't authorize any repair the unless the Mike Amato give him the approval. The bottom line we purchased a used car from Westmont of Mercedes Benz after FOUR days and 70 miles it started leaking oil (transmission and Head Casket) the dealer refuse to authorize the repair. The repair will cost estimate $1,300. Since I don't have the choice as of today 11/24/2010 I will pay it with my own money. I think this is NOT fair and Jim Fico did not disclose any issue to us. I was repeatedly told by Jim Fico that the price was lowered and cannot do anything more, however I was not informed of any issue during the purchased. Please let me know if you need any documentation to support my claim.

1
★☆☆☆☆

This is the same write I file to BBB

We purchased a used car worth 20K BMW from Westmont of Mercedes Benz (11/11/2010), prior to visiting the dealer we exchange email with Jim Fico and negotiated to lower the price to 20K. He agreed to sell the car for 20K, We met with the sale rep name Jim Fico (sales) my son, my wife and I was all present asked him regarding warranty, test drive the car and do the paper works. I specifically as him regarding the warranty and I was told it comes with 60 days bumper to bumper warranty, His own words "We are not mom's and pop's dealership will take care of you it comes with 60 days warranty". We purchased the car 11/11 after two days the oil started leaking (transmission and valve head cover) I called Jim Fico on Monday 11/15 and told me to bring in the car for service and will provide a loaner. We went back to the dealer after we purchased the car worth 20k, used it for four days (70 miles).

After couples days, I received a call from the service advisor that Jim Fico and Mike Amato will have to authorize the repair, waited for anothers day no call or communication finally I called again Monday 11/22 talked to Jim Fico and he told me they will NOT cover the repair since the price of the car has been lowered and no profit margin, the bottom line they refused to authorize repair of the oil leaked and told me they already lower the purchase price from 24K to 20K. However during the test drive the Jim Fico did NOT informed us of any issue with car. In fact he told me and my family that any used car they sell goes to a detail inpection from the dealership, since they have the sister company Westmont of BMW it went to BMW for checking before selling the car.

The service advisor Thomas Frizzle has been very helpful however he can't authorize any repair the unless the Mike Amato give him the approval. The bottom line we purchased a used car from Westmont of Mercedes Benz after FOUR days and 70 miles it started leaking oil (transmission and Head Casket) the dealer refuse to authorize the repair. The repair will cost estimate $1,300. Since I don't have the choice as of today 11/24/2010 I will pay it with my own money. I think this is NOT fair and Jim Fico did not disclose any issue to us. I was repeatedly told by Jim Fico that the price was lowered and cannot do anything more, however I was not informed of any issue during the purchased. Please let me know if you need any documentation to support my claim.

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I recently bought Mercedes-Benz E350 and it was a very pleasant experience. Jose Gomez was the salesperson that took care of me and he has exceeded my expectations. He was incredibly welcoming and informative throughout the purchase process and really listened to my needs. He located the exact vehicle that I wanted and was helpful in getting me a fair price. I even received a bouquet of flowers as I was ready to leave. Everything was handled with high level of professionalism. Highly recommended and I would purchase another car from this dealership again.

5
★★★★★

I recently bought Mercedes-Benz E350 and it was a very pleasant experience. Jose Gomez was the salesperson that took care of me and he has exceeded my expectations. He was incredibly welcoming and informative throughout the purchase process and really listened to my needs. He located the exact vehicle that I wanted and was helpful in getting me a fair price. I even received a bouquet of flowers as I was ready to leave. Everything was handled with high level of professionalism. Highly recommended and I would purchase another car from this dealership again.

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Mercedes Benz of Westmont -- Stay away from them. We have two of their cars. Once you buy your car they couldn't care less about you. I bought a brand new GL450 and since then my neighbors ask if I own the dealership they have been back to service so many times. At 50100 miles (immediately after the warranty expired) the thermostat went on the fritz. They charged me $727 to install a new one -- which really is just screwing in a new thermostat into the vehichle (takes all of about 30 minutes). Then they charged me $22 for antifreeze but on the way home I had to stop at Auto zone to buy some because they failed to put it into the car. When I called them they said "I apologize"...big pause but no offer to remove my $22 charge? Ridiculous. They don't care. I won't be back and my next car won't be a Mercedes. Glad you have so much business that you don't feel it is necessary to take care of the ones you have.

1
★☆☆☆☆

Mercedes Benz of Westmont -- Stay away from them. We have two of their cars. Once you buy your car they couldn't care less about you. I bought a brand new GL450 and since then my neighbors ask if I own the dealership they have been back to service so many times. At 50100 miles (immediately after the warranty expired) the thermostat went on the fritz. They charged me $727 to install a new one -- which really is just screwing in a new thermostat into the vehichle (takes all of about 30 minutes). Then they charged me $22 for antifreeze but on the way home I had to stop at Auto zone to buy some because they failed to put it into the car. When I called them they said "I apologize"...big pause but no offer to remove my $22 charge? Ridiculous. They don't care. I won't be back and my next car won't be a Mercedes. Glad you have so much business that you don't feel it is necessary to take care of the ones you have.

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This dealership is very nice, they have a great selection of cars, I was there looking for a used car and the salesman was very nice, he had mentioned a car that just came in and has not been seen yet , I fell in love with it and only had to have it Certified before I bought it . They did that promptly and I have been driving the car for 2 years now. They do continue to follow up with me, and there service dept. is seconed to none.

5
★★★★★

This dealership is very nice, they have a great selection of cars, I was there looking for a used car and the salesman was very nice, he had mentioned a car that just came in and has not been seen yet , I fell in love with it and only had to have it Certified before I bought it . They did that promptly and I have been driving the car for 2 years now. They do continue to follow up with me, and there service dept. is seconed to none.

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I am a local consumer who does their research first, before doing business with anyone! I have looked online and read some of these reviews, and I must say that the negative reviews for Mercedes Benz of Westmont are completely outrageous! But, I am not here to comment on their reviews. I am here to express to the best of my ability that I have never met more honorable and honest people than I have at Mercedes Benz of Westmont. My salesman, from the beginning, was curteous and very straighforward with me. There were no games involved like you see at most dealers. After I made the decision to move forward with the purchase I was given flowers and was even approached by their General Manager, Tom Marcham, who was VERY gracious, and respectable. At no point did I feel any pressure from my salesman, or managers. Their entire staff made the whole experience feel exceptional. They made me feel they were there to serve me, and if there was anything they could do, they would. I am telling you... for those of you who are like me, and do your research beforehand to find the right dealer for you, please take my advice... If you're looking for a vehicle... Mercedes Benz of Westmont is the place to go!!!!

5
★★★★★

I am a local consumer who does their research first, before doing business with anyone! I have looked online and read some of these reviews, and I must say that the negative reviews for Mercedes Benz of Westmont are completely outrageous! But, I am not here to comment on their reviews. I am here to express to the best of my ability that I have never met more honorable and honest people than I have at Mercedes Benz of Westmont. My salesman, from the beginning, was curteous and very straighforward with me. There were no games involved like you see at most dealers. After I made the decision to move forward with the purchase I was given flowers and was even approached by their General Manager, Tom Marcham, who was VERY gracious, and respectable. At no point did I feel any pressure from my salesman, or managers. Their entire staff made the whole experience feel exceptional. They made me feel they were there to serve me, and if there was anything they could do, they would. I am telling you... for those of you who are like me, and do your research beforehand to find the right dealer for you, please take my advice... If you're looking for a vehicle... Mercedes Benz of Westmont is the place to go!!!!

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1 out of 1 people found this review helpful.

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I purchased my E350 just 1 year ago in August 2008. The salesperson was great. He followed up and stayed in contact via email just to check in once in a while. I was impressed by his service. Months after I purchased my car, someone hit my bumper with a golf cart. I came in, they fixed it impromptu, and the service was excellent. So, I felt great about them up to 1 year of having my car. Then I came in Wednesday for regular service. Since I prepaid my service, I thought I might as well have those pesky surface dents fixed, after all, they can't be that expensive. The Dent Wizard was there, he was able to give me an estimate of $375 to fix the minor dents. That was great. I had to leave my car they said because it's an outside company that does the service. They gave me a loaner car. I came back Thursday to pick up my car. They decided to wash it while I was paying. It came back. Excited, I approached my car. I was SHOCKED when I saw 3-4 circular 18" in diameter scratches on the hood of my car. Furious, I looked all around my car to see what other damage they made without telling me. There were 2 very long 15-18" scratches on either sides of my doors. I became angry.

In a nutshell, the guy that checked me in came out and tried to buff it with a thinner and pink solution to no avail.
He then called the manager, Scott.

Scott came out, assessed the damage and basically told me "there's no way these scratches could have occurred in my location". He went around again, and made a scientific theory of impossibility since there are no particular pattern of scratches. He must be blind bec. if you looked at the side door scratches, they were equidistant to each other, same level, same size of scratches. The circular rings on top of my hood were so indicative of a machine with a rounded motion. Could it be their damned car wash, this is not rocket science here! I just found out that they just had their car wash serviced two weeks ago, by the way.

So basically, the bottom line is, he questioned my honesty and integrity and assumed I had other hidden agendas of getting a freebie. It was my word against him at that point. Unbeknownst to him before he came out to speak with me, I spoke with the guy that inspected my car before I left it. He said, "I inspected your car all around, that's my job after all. If I had seen those scratches yesterday, I would have indicated that on your sheet, but I didnt' see them there yesterday". So I told the manager that, then he finally unwillingly gave in and took my car to the shop next to the showroom. 15 minutes or so later, he came back and told me that they removed the hood and side door scratches. Instead of apologizing for being an ass, he decided to lecture me and insult me further. "Try to get your car washed more regularly", "and try to get your car detailed at least once a year, do you know what detailing is?", he said. He spoke to me as if I am a teenage driver!!! I'm a 42 years old successful business woman! I could have given him a piece of my mind right there, but that's not my style. I simply said "thank you for now lecturing me on how to take care of my car", and "yes, I know what detailing is, but you see, I thought I'd wait until my car is at least 1 year old." I asked him again what his name was, because I just could not believe how a "manager" of a luxury dealership could behave so badly, have such poor problem solving/people skills. The service department associates where far better than him in regards to customer relationship. Then again, if I didn't see those scratches before I drove off the lot, they would not have said anything to me when they knew all along they damaged my car, and hoping I would not see it before I left. I can't believe it!!! Now, I can't even give kudos to anyone there anymore. Truly sad indeed. The main purpose of me coming in besides to get my regular service, was to look for a 2nd car, now after all these, there's no way!!!!!!!!!

1
★☆☆☆☆

I purchased my E350 just 1 year ago in August 2008. The salesperson was great. He followed up and stayed in contact via email just to check in once in a while. I was impressed by his service. Months after I purchased my car, someone hit my bumper with a golf cart. I came in, they fixed it impromptu, and the service was excellent. So, I felt great about them up to 1 year of having my car. Then I came in Wednesday for regular service. Since I prepaid my service, I thought I might as well have those pesky surface dents fixed, after all, they can't be that expensive. The Dent Wizard was there, he was able to give me an estimate of $375 to fix the minor dents. That was great. I had to leave my car they said because it's an outside company that does the service. They gave me a loaner car. I came back Thursday to pick up my car. They decided to wash it while I was paying. It came back. Excited, I approached my car. I was SHOCKED when I saw 3-4 circular 18" in diameter scratches on the hood of my car. Furious, I looked all around my car to see what other damage they made without telling me. There were 2 very long 15-18" scratches on either sides of my doors. I became angry.

In a nutshell, the guy that checked me in came out and tried to buff it with a thinner and pink solution to no avail.
He then called the manager, Scott.

Scott came out, assessed the damage and basically told me "there's no way these scratches could have occurred in my location". He went around again, and made a scientific theory of impossibility since there are no particular pattern of scratches. He must be blind bec. if you looked at the side door scratches, they were equidistant to each other, same level, same size of scratches. The circular rings on top of my hood were so indicative of a machine with a rounded motion. Could it be their damned car wash, this is not rocket science here! I just found out that they just had their car wash serviced two weeks ago, by the way.

So basically, the bottom line is, he questioned my honesty and integrity and assumed I had other hidden agendas of getting a freebie. It was my word against him at that point. Unbeknownst to him before he came out to speak with me, I spoke with the guy that inspected my car before I left it. He said, "I inspected your car all around, that's my job after all. If I had seen those scratches yesterday, I would have indicated that on your sheet, but I didnt' see them there yesterday". So I told the manager that, then he finally unwillingly gave in and took my car to the shop next to the showroom. 15 minutes or so later, he came back and told me that they removed the hood and side door scratches. Instead of apologizing for being an ass, he decided to lecture me and insult me further. "Try to get your car washed more regularly", "and try to get your car detailed at least once a year, do you know what detailing is?", he said. He spoke to me as if I am a teenage driver!!! I'm a 42 years old successful business woman! I could have given him a piece of my mind right there, but that's not my style. I simply said "thank you for now lecturing me on how to take care of my car", and "yes, I know what detailing is, but you see, I thought I'd wait until my car is at least 1 year old." I asked him again what his name was, because I just could not believe how a "manager" of a luxury dealership could behave so badly, have such poor problem solving/people skills. The service department associates where far better than him in regards to customer relationship. Then again, if I didn't see those scratches before I drove off the lot, they would not have said anything to me when they knew all along they damaged my car, and hoping I would not see it before I left. I can't believe it!!! Now, I can't even give kudos to anyone there anymore. Truly sad indeed. The main purpose of me coming in besides to get my regular service, was to look for a 2nd car, now after all these, there's no way!!!!!!!!!

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They are nice before you purchase the vehicle. When you spend the money, they don't care about you any more. I have $80,000 GL 550. Instead of fixing vehicle, the cause even more problems. When I tried to speak to general manager he hanged up on me. Their technicians are unable to fix any issues with vehicle, they just cause more problems.

1
★☆☆☆☆

They are nice before you purchase the vehicle. When you spend the money, they don't care about you any more. I have $80,000 GL 550. Instead of fixing vehicle, the cause even more problems. When I tried to speak to general manager he hanged up on me. Their technicians are unable to fix any issues with vehicle, they just cause more problems.

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This is the most unprofessional car dealership I have ever been to. I do not recommend you purchase a car from them. It is the typical car salesmen story: Lie to the customer to get the sale, and forget about them after the sale.

1
★☆☆☆☆

This is the most unprofessional car dealership I have ever been to. I do not recommend you purchase a car from them. It is the typical car salesmen story: Lie to the customer to get the sale, and forget about them after the sale.

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When purchasing a Mercedes for my wife, I decided to check out Mercedes Benz of Westmont. They have a large selection of C Class in which we were looking at. The showroom was nicely displayed although it is smaller than other dealerships in the area. The salesman was very nice and gave us a test drive. They provided their best deal but unfortunately we decided to purchase at another dealership. Overall experience was very good and would consider them again if we go with another Mercedes down the road. Parking is somewhat limited though.

4
★★★★☆

When purchasing a Mercedes for my wife, I decided to check out Mercedes Benz of Westmont. They have a large selection of C Class in which we were looking at. The showroom was nicely displayed although it is smaller than other dealerships in the area. The salesman was very nice and gave us a test drive. They provided their best deal but unfortunately we decided to purchase at another dealership. Overall experience was very good and would consider them again if we go with another Mercedes down the road. Parking is somewhat limited though.

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