Park Ridge Taxi

★★☆☆☆
  • 110 Summit Ave 1

    Park Rdg, IL 60068

    Map & Directions
  • 847-823-3112

About Park Ridge Taxi

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Complained to the BBB about them and the "business" did NOT return their calls and the case was CLOSED due to unresposnvie ness. This business CANNOT acknowledge BAD custoemr service when it IS THEIR fault and will NOT compensate the customer! Everyone call Dean the owner at: 630-282-1229 and see how "lovely" he is!

1
★☆☆☆☆

Complained to the BBB about them and the "business" did NOT return their calls and the case was CLOSED due to unresposnvie ness. This business CANNOT acknowledge BAD custoemr service when it IS THEIR fault and will NOT compensate the customer! Everyone call Dean the owner at: 630-282-1229 and see how "lovely" he is!

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TERRIBLE!!!! This is the second time this has happened to me with this company! I called the night before to schedule a pick up the next morning to go to the airport. I waited and waited...called 10 minutes after the scheduled pick up time and was told "No one picked up that call", and that they would TRY to get a driver to pick me up. REALLY? About 40 minutes after my scheduled time, I was told a driver was on his way. In the meanwhile, I called a different cab company, which promptly sent a driver over. I was half way to O'hare by the time they called. You have officially lost my business....
June 03, 2012

1
★☆☆☆☆

TERRIBLE!!!! This is the second time this has happened to me with this company! I called the night before to schedule a pick up the next morning to go to the airport. I waited and waited...called 10 minutes after the scheduled pick up time and was told "No one picked up that call", and that they would TRY to get a driver to pick me up. REALLY? About 40 minutes after my scheduled time, I was told a driver was on his way. In the meanwhile, I called a different cab company, which promptly sent a driver over. I was half way to O'hare by the time they called. You have officially lost my business....
June 03, 2012

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DO NOT USE THIS COMPANY!!!!!!! DO NOT LET YOUR CHILDREN ANYWHERE NEAR THE DRIVERS!!! They are the worst cab company ever and should not have a business license to operate. They claim to be good with kids and can take them to and from camp or school. Half the cab drivers are scary and have threatened my kids for money when they are supposed to just charge us weekly. More than half the time they don't show up at all to pick them up. The manager Lani assured me after the first time they didn't show up that it wouldn't happen again. Yet it consistently happens. It happened today and my kids are going to miss a field trip that they've been looking forward to for weeks. We are going to speak to a lawyer to see if we have any type of lawsuit against them. If we do we are going to sue them as hard as we can, no matter how much it costs. I want to see this company suffer!!!! How can they do this to kids, they should be ashamed of themselves.

1
★☆☆☆☆

DO NOT USE THIS COMPANY!!!!!!! DO NOT LET YOUR CHILDREN ANYWHERE NEAR THE DRIVERS!!! They are the worst cab company ever and should not have a business license to operate. They claim to be good with kids and can take them to and from camp or school. Half the cab drivers are scary and have threatened my kids for money when they are supposed to just charge us weekly. More than half the time they don't show up at all to pick them up. The manager Lani assured me after the first time they didn't show up that it wouldn't happen again. Yet it consistently happens. It happened today and my kids are going to miss a field trip that they've been looking forward to for weeks. We are going to speak to a lawyer to see if we have any type of lawsuit against them. If we do we are going to sue them as hard as we can, no matter how much it costs. I want to see this company suffer!!!! How can they do this to kids, they should be ashamed of themselves.

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Un happy with the changes of the cab services that I have been using as a regular costomer.I have to wait along time for cabs.

1
★☆☆☆☆

Un happy with the changes of the cab services that I have been using as a regular costomer.I have to wait along time for cabs.

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Since the company has switched to computerized dispatching I have had one problem after another getting decent service. I only go a short distance and, before, when the dispatcher actually was able to communicate with the drivers verbally, I never waited more than 5 minutes from the time I called. NOW, it is unsatisfactory because the computerized dispatched calls do not give a pick up address to the driver until they actually accept the order from their cab. Sooooo, sometimes a driver has to come from a longer distance rather than someone who may be closer me. This is ridiculous and unacceptable ! AND when I called to complain to the people who answer the phone today, I was asked if I wanted to be transferred to Complaints. When I said yes, I was transferred to someone who picked up the phone and hung up !!!! These people need to re-think the process and have verbal communication with the drivers for the nearest calls to save time and money....as well as aggravation for the customers who are having their feet held to the fire by them.

1
★☆☆☆☆

Since the company has switched to computerized dispatching I have had one problem after another getting decent service. I only go a short distance and, before, when the dispatcher actually was able to communicate with the drivers verbally, I never waited more than 5 minutes from the time I called. NOW, it is unsatisfactory because the computerized dispatched calls do not give a pick up address to the driver until they actually accept the order from their cab. Sooooo, sometimes a driver has to come from a longer distance rather than someone who may be closer me. This is ridiculous and unacceptable ! AND when I called to complain to the people who answer the phone today, I was asked if I wanted to be transferred to Complaints. When I said yes, I was transferred to someone who picked up the phone and hung up !!!! These people need to re-think the process and have verbal communication with the drivers for the nearest calls to save time and money....as well as aggravation for the customers who are having their feet held to the fire by them.

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TERRIBLE coordination of taxis. The drivers are nice and the price is reasonable, but the operators frequently "forget" to send the taxis to the requested locations.

2
★★☆☆☆

TERRIBLE coordination of taxis. The drivers are nice and the price is reasonable, but the operators frequently "forget" to send the taxis to the requested locations.

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Dispatcher was extremely rude. I canceled my cab as well. I'll be using another cab service from now on. To be honest they were a-holes when all i wanted was to get home. I'd do anything to avoid them. If only the buses would run past 6 pm.

1
★☆☆☆☆

Dispatcher was extremely rude. I canceled my cab as well. I'll be using another cab service from now on. To be honest they were a-holes when all i wanted was to get home. I'd do anything to avoid them. If only the buses would run past 6 pm.

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The dispatcher on mon and tue nights is very polite and is very honest, also is quick to pick up the phone! The drivers are very reliable and also helpful. I can count on them any day of the week.

4
★★★★☆

The dispatcher on mon and tue nights is very polite and is very honest, also is quick to pick up the phone! The drivers are very reliable and also helpful. I can count on them any day of the week.

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I have been using this company for several years now and it is the best taxi company around. they always show up on time. The drivers are all very nice to me and the dispatchers always help as much as they can.

5
★★★★★

I have been using this company for several years now and it is the best taxi company around. they always show up on time. The drivers are all very nice to me and the dispatchers always help as much as they can.

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Park Ridge Taxi bought up Community Cab this summer, and unfortunatly it will be run into the ground. Rude dispatchers,chronicly late,and now guys from the Eastern Block countries that dont know how to use a GPS,let alone know the differance between right and left!!A lot of the old drivers are still there, but you can tell their moral is at an all time low, and their not happy either! Shame, the company was fine the way it was. Just goes to show you if it isnt broken,dont fix it.It saddens me to think a bunch of good drivers may be out of work within the next year or so!

1
★☆☆☆☆

Park Ridge Taxi bought up Community Cab this summer, and unfortunatly it will be run into the ground. Rude dispatchers,chronicly late,and now guys from the Eastern Block countries that dont know how to use a GPS,let alone know the differance between right and left!!A lot of the old drivers are still there, but you can tell their moral is at an all time low, and their not happy either! Shame, the company was fine the way it was. Just goes to show you if it isnt broken,dont fix it.It saddens me to think a bunch of good drivers may be out of work within the next year or so!

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I used them for years and they were fine. The last time however had an awful dispatcher and the cab never showed up. Actually, he finally showed up 30 minutes later, but I had already asked a friend to rescue us from missing our flight. The dispatcher kept saying 2 minutes each time we called and was overall very mean. I was a loyal customer, but no more.

1
★☆☆☆☆

I used them for years and they were fine. The last time however had an awful dispatcher and the cab never showed up. Actually, he finally showed up 30 minutes later, but I had already asked a friend to rescue us from missing our flight. The dispatcher kept saying 2 minutes each time we called and was overall very mean. I was a loyal customer, but no more.

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The dispatcher for this company is so unbelievably rude that I cancelled my taxi. A person could not be more ignorant on the phone. I feel bad for the drivers because with a person like this on the phone they will only continue to lose business.

1
★☆☆☆☆

The dispatcher for this company is so unbelievably rude that I cancelled my taxi. A person could not be more ignorant on the phone. I feel bad for the drivers because with a person like this on the phone they will only continue to lose business.

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This is a local taxi company that hires part timers. They are gruff on the phone, their drivers are poorly dressed, but they are always on time. We always call them from home or the airport and have never had a problem. It is the promptness and confidence that they will show up on time that really counts for me, not the spiffy drivers.

4
★★★★☆

This is a local taxi company that hires part timers. They are gruff on the phone, their drivers are poorly dressed, but they are always on time. We always call them from home or the airport and have never had a problem. It is the promptness and confidence that they will show up on time that really counts for me, not the spiffy drivers.

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