Merlo On Maple

★★★☆☆
  • 16 W Maple St

    Chicago, IL 60610

    Map & Directions
  • 312-335-8200

Food

Food
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Such a disappointment!\r
\r
My husband and I were in town for a convention. Last night, on our last night in town, we wanted to find an authentic Italian restaurant with a romantic atmosphere where we could enjoy each others' company for a

3
★★★★★

Such a disappointment!\r
\r
My husband and I were in town for a convention. Last night, on our last night in town, we wanted to find an authentic Italian restaurant with a romantic atmosphere where we could enjoy each others' company for a

.

How do you say "shakedown artists" in Italiano?

I booked a private party for a group of VIPs for my firm at Merlo on Maple. Having spoken to the catering manager of the restaurant more than ten times over a period of two months and exchanged confirming emails, when the guests arrived on the evening of the dinner, they were greeted with an extortion attempt. The host at the door stated, "we will have to charge you a $500 room rental unless you change your wine selection to meet your guarantee."

If you were a meeting planner who made every effort to ensure a top level dining experience, how would you like your guests to be greeted in such a manner? If meeting the guarantee was a legitimate concern, why didn't the catering manager discuss this matter with me before the event. It's completely unprofessional to conduct business in this manner.

Two words: Never again!!

0
★☆☆☆☆

How do you say "shakedown artists" in Italiano?

I booked a private party for a group of VIPs for my firm at Merlo on Maple. Having spoken to the catering manager of the restaurant more than ten times over a period of two months and exchanged confirming emails, when the guests arrived on the evening of the dinner, they were greeted with an extortion attempt. The host at the door stated, "we will have to charge you a $500 room rental unless you change your wine selection to meet your guarantee."

If you were a meeting planner who made every effort to ensure a top level dining experience, how would you like your guests to be greeted in such a manner? If meeting the guarantee was a legitimate concern, why didn't the catering manager discuss this matter with me before the event. It's completely unprofessional to conduct business in this manner.

Two words: Never again!!

Pros: Best Shakedown Artists in Town

Cons: No Apologies for Unprofessional Behavior

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Took 3 out of town guest here on Friday night and I was embarrassed. This night was a disaster mostly due to a very bad waiter, who did not listen, ignored us, continued to push food that we did not want. We waited sipping water for 45 minutes and finally had to ask again for the bottle of wine that we ordered and if we could have bread while we waited to order. The fish special tasted very fishy (not fresh) and when I told the waiter he argued instead of listening. I could go on and on. Just do not go to Merlot. The attitude and food quality is bad. This is a tragedy for such a lovely building and dining space. Interior beauty cannot not make up for bad service and food.

0
★☆☆☆☆

Took 3 out of town guest here on Friday night and I was embarrassed. This night was a disaster mostly due to a very bad waiter, who did not listen, ignored us, continued to push food that we did not want. We waited sipping water for 45 minutes and finally had to ask again for the bottle of wine that we ordered and if we could have bread while we waited to order. The fish special tasted very fishy (not fresh) and when I told the waiter he argued instead of listening. I could go on and on. Just do not go to Merlot. The attitude and food quality is bad. This is a tragedy for such a lovely building and dining space. Interior beauty cannot not make up for bad service and food.

Pros: Beautiful building

Cons: Bad service and food

.

I'm Italian, I lived 33 years in Italy. This is (at last!) an authentic Italian restaurant.
Food is excellent. They also import fresh things from Italy.
I've ever had good service, the guys complaining were probably unlucky.
The owners are really passionate Italians, she is the cook. Talk with the owner, ask him how come many of the VIPs that go there are not exposed in pictures like in other restaurant. A classy place.
I've even been there for Valentine, the 80$ dinner was excellent.
It is not cheap (nor too expensive) but it worths every cent.

2
★★★★★

I'm Italian, I lived 33 years in Italy. This is (at last!) an authentic Italian restaurant.
Food is excellent. They also import fresh things from Italy.
I've ever had good service, the guys complaining were probably unlucky.
The owners are really passionate Italians, she is the cook. Talk with the owner, ask him how come many of the VIPs that go there are not exposed in pictures like in other restaurant. A classy place.
I've even been there for Valentine, the 80$ dinner was excellent.
It is not cheap (nor too expensive) but it worths every cent.

Pros: Food, ambience, style.

Cons: I couldn't find one.

.

We did get the window seat we requested as it is the only place to set with any degree of ambiance. From there all down hill. Rissoto expensive and disappointing. I have enjoyed rissoto more at other Italian eateries for half the price and twice the quality. It was sticky and quite tasteless. We asked the waiter to reccomend a wine in keeping with our pasta entrees - also disappointing. Upon leaving we we were given a written narrative on the wine - nice thought however it is not reccomended for pasta - to pricey for a basic Italian eatery in Chicago.

1
★★☆☆☆

We did get the window seat we requested as it is the only place to set with any degree of ambiance. From there all down hill. Rissoto expensive and disappointing. I have enjoyed rissoto more at other Italian eateries for half the price and twice the quality. It was sticky and quite tasteless. We asked the waiter to reccomend a wine in keeping with our pasta entrees - also disappointing. Upon leaving we we were given a written narrative on the wine - nice thought however it is not reccomended for pasta - to pricey for a basic Italian eatery in Chicago.

Pros: Location good

Cons: Interior not

.

We were a party of four that was seated upstairs. The dining room was uncomfortably warm and very far from romantic!. The service was slow, unattentive and unprofessional. Our waiter was very slow to bring our wine selection and then spilled the wine on the menus and the table when pouring it into everyone's glass. He did this each time he poured. The food was very slow being served and when we wanted to order a second bottle of wine I had to get up from the table and look for our server. Mind you we were drinking $100 to $160 per bottle wines. The "homemade" pasta was served in a clump that I could pick up in its entirety with my fork, so it was necessary to cut bite size "pieces" from the clump. Finally the "complimentary" after diner liquor drink was spilled on one our parties sport coat to end our evening. There are many other better Italian resturants in the area that I would pick over this place. Not worth the trouble!

1
★★☆☆☆

We were a party of four that was seated upstairs. The dining room was uncomfortably warm and very far from romantic!. The service was slow, unattentive and unprofessional. Our waiter was very slow to bring our wine selection and then spilled the wine on the menus and the table when pouring it into everyone's glass. He did this each time he poured. The food was very slow being served and when we wanted to order a second bottle of wine I had to get up from the table and look for our server. Mind you we were drinking $100 to $160 per bottle wines. The "homemade" pasta was served in a clump that I could pick up in its entirety with my fork, so it was necessary to cut bite size "pieces" from the clump. Finally the "complimentary" after diner liquor drink was spilled on one our parties sport coat to end our evening. There are many other better Italian resturants in the area that I would pick over this place. Not worth the trouble!

Pros: None

Cons: Inattentive staff, Below average food and presentation, uncomfortable dining rooms

.

We are 4 women looking for a fun restaurant with tasty food. Found neither here. First, we were seated in a dull room with kitchen noise behind draped door. Our waiter was preoccupied with others and unfriendly even tho we remained smiling and jovial. We did ask to be moved and got the front room on 2nd floor. This was better. Menu-not very interesting. If you like veal and rabbit, you'll like it. Waiter-not attentive. Food- came covered with silver dome (thought that was cool) but when uncovered, only a plop of pasta which wasn't even hot. NO presentation what so ever! Glad to check this restaurant off our list.

1
★★☆☆☆

We are 4 women looking for a fun restaurant with tasty food. Found neither here. First, we were seated in a dull room with kitchen noise behind draped door. Our waiter was preoccupied with others and unfriendly even tho we remained smiling and jovial. We did ask to be moved and got the front room on 2nd floor. This was better. Menu-not very interesting. If you like veal and rabbit, you'll like it. Waiter-not attentive. Food- came covered with silver dome (thought that was cool) but when uncovered, only a plop of pasta which wasn't even hot. NO presentation what so ever! Glad to check this restaurant off our list.

Pros: the other waiters were friendly

Cons: not very interesting menu

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This was by far THE WORST RESTAURANT experience I have ever had.

Waiters were switched without notification, the appetizer arrived before my beer did. I was served Rare meat instead of Well Done, my date was served uncooked Chocchi. Manager came by our table and said he will take care of everything. My date got the remaining 8 pieces of her Gnocchi cooked, my steak was never served to me. I ended up paying a $100 for the WORST RESTAURANT EXPERIENCE OF MY LIFE. I was HUNGRY/UPSET/EMBARRASED in front of my date this is the place I decided to take her to

Keep in mind I made this story as short as possible.

If you have any further questions about the place, I will gladly go even further into the details, please do not hesitate to e-mail me at yan55555@yahoo

0
★☆☆☆☆

This was by far THE WORST RESTAURANT experience I have ever had.

Waiters were switched without notification, the appetizer arrived before my beer did. I was served Rare meat instead of Well Done, my date was served uncooked Chocchi. Manager came by our table and said he will take care of everything. My date got the remaining 8 pieces of her Gnocchi cooked, my steak was never served to me. I ended up paying a $100 for the WORST RESTAURANT EXPERIENCE OF MY LIFE. I was HUNGRY/UPSET/EMBARRASED in front of my date this is the place I decided to take her to

Keep in mind I made this story as short as possible.

If you have any further questions about the place, I will gladly go even further into the details, please do not hesitate to e-mail me at yan55555@yahoo

.

This was some of the best Italian food I have ever had!! The ambiance is fantastic - romantic if you want, but also great for a nice family dinner out. Being able to eat in a townhouse/brownstone in Chicago contributed to a relaxing evening with great food in a great setting. Try it!!

2
★★★★★

This was some of the best Italian food I have ever had!! The ambiance is fantastic - romantic if you want, but also great for a nice family dinner out. Being able to eat in a townhouse/brownstone in Chicago contributed to a relaxing evening with great food in a great setting. Try it!!

Pros: Atmosphere, Yummy desserts!, Authentic Italy!

Cons: Pricey, A little slow

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I don't know where the bad reviewers ate but we love good food and felt the meal we had at Merlo was one of the best Italian meals we have had anywhere. The service was outstanding and the food and wine were superb

2
★★★★★

I don't know where the bad reviewers ate but we love good food and felt the meal we had at Merlo was one of the best Italian meals we have had anywhere. The service was outstanding and the food and wine were superb

Pros: food and service, ambience

Cons: none

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My wife and I had high hopes for our dinner date at Merlo on Maple, We were placed in a cold corner in the basement section of the restaurant, Music was being played out of a boom box in the corner, The server was friendly but not well informed about the meals, My entree was undercooked my wife's was so spicey that she could not finish it.
We happily skipped the after dinner and payed the unreasonably hefty bill and got out.
We will not be back!!!!!

0
★☆☆☆☆

My wife and I had high hopes for our dinner date at Merlo on Maple, We were placed in a cold corner in the basement section of the restaurant, Music was being played out of a boom box in the corner, The server was friendly but not well informed about the meals, My entree was undercooked my wife's was so spicey that she could not finish it.
We happily skipped the after dinner and payed the unreasonably hefty bill and got out.
We will not be back!!!!!

Pros: Restaurant location

Cons: Poor quality food pre, environment in the re, Price

.

Not sure how someone else gave this a bad review. The owners are from Bologna and wow can the wife cook! She even came out to our table to say hi. The pasta is homemade, cooked to perfection and accompanied by a sauce that is so flavorful, you just want to chew slow enough to enjoy each and every bit. Our waiter was so helpful with the wine selection and was very attentive to our needs. This is true, authentic Italian food and all my Italian friends adore it. Although it is pricey, it is WELL worth the money if you want a nice night out in a beautiful restaurant with great food. I would recommend this to everyone. DOn't forget to make reservations. It's a popular spot. Nothing bad to say here.

2
★★★★★

Not sure how someone else gave this a bad review. The owners are from Bologna and wow can the wife cook! She even came out to our table to say hi. The pasta is homemade, cooked to perfection and accompanied by a sauce that is so flavorful, you just want to chew slow enough to enjoy each and every bit. Our waiter was so helpful with the wine selection and was very attentive to our needs. This is true, authentic Italian food and all my Italian friends adore it. Although it is pricey, it is WELL worth the money if you want a nice night out in a beautiful restaurant with great food. I would recommend this to everyone. DOn't forget to make reservations. It's a popular spot. Nothing bad to say here.

Pros: Food, ambiance, service

Cons: parking

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This place is located in a three story mansion but if all the hot air and pretention were drained out you would be eating in a basement; undoubtedly the most over-hyped and under delivered dining experience we have had in Chicago; rude and inattentive wait staff, cold food and poorly prepared and presented entrees; just an overblown "yuk" that should not be inflicted on any unsuspecting couple; stay away at all costs; if you blunder in by mistake--run like Hell for the door!

0
★☆☆☆☆

This place is located in a three story mansion but if all the hot air and pretention were drained out you would be eating in a basement; undoubtedly the most over-hyped and under delivered dining experience we have had in Chicago; rude and inattentive wait staff, cold food and poorly prepared and presented entrees; just an overblown "yuk" that should not be inflicted on any unsuspecting couple; stay away at all costs; if you blunder in by mistake--run like Hell for the door!

Pros: none, none, none, none, nada, no mas

Cons: , the service, the atmosphere

Editorial from

The Scene
Occupying a series of intimate rooms in a three-level Gold Coast townhouse, this welcoming Italian restaurant makes dating couples and groups of suits feel equally welcome. Handsomely stained wainscoting accents warm…

 

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