Save-A-Pet Inc

★★★☆☆
  • 31664 N Fairfield Rd

    Grayslake, IL 60030

    Map & Directions
  • 847-740-7788

About Save-A-Pet Inc

Hours
Mon, 12pm - 6pm; Tues, closed; Wed, 12pm - 6pm; Thurs, 12pm - 8pm; Fri, 12pm - 6pm; Sat - Sun, 11am - 6pm

Pets & Animals

Pets & Animals
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Lake County Dept Of Health

29278 N Il Route 83 Mundelein, IL

3.3125 32
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I recently went to Save a Pet to see a bulldog named Midge. She was a great dog and I wanted to adopt her. Unfortunately there policy is first come first serve, and with the hours they have anyone with a job would have a hard time getting there before 5:00, except Thurs when it is 1-8.
I arrived Wed filled out the application and saw midge, but I had to have my wife see her and see if my other two dogs would get along. So I told them I was really serious about Adopting Midge and I would pay for her now but they would not do it. So I told them I would be back tomorrow and I was really serious about adopting Midge. After leaving a message that I would be in and was still wanting to adopt her around noon on Thurs. I thought COMMON COURTESY WOULD HAVE KICKED IN, BUT NO. An hour before I was ready to leave I get a call that they have another family that is going to adopt her.

THANKS A LOT SAVE A PET organizations like this will just make people want to buy puppies and not adopt.

1
★☆☆☆☆

I recently went to Save a Pet to see a bulldog named Midge. She was a great dog and I wanted to adopt her. Unfortunately there policy is first come first serve, and with the hours they have anyone with a job would have a hard time getting there before 5:00, except Thurs when it is 1-8.
I arrived Wed filled out the application and saw midge, but I had to have my wife see her and see if my other two dogs would get along. So I told them I was really serious about Adopting Midge and I would pay for her now but they would not do it. So I told them I would be back tomorrow and I was really serious about adopting Midge. After leaving a message that I would be in and was still wanting to adopt her around noon on Thurs. I thought COMMON COURTESY WOULD HAVE KICKED IN, BUT NO. An hour before I was ready to leave I get a call that they have another family that is going to adopt her.

THANKS A LOT SAVE A PET organizations like this will just make people want to buy puppies and not adopt.

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.

if only the animals could talk....
the dogs we saw and interacted with were kept in a terrible condition, all matted and incredible stench after being there for a couple of months. workers there act like nazi soldiers. definitely they do not put the animals first. what a shame!

1
★☆☆☆☆

if only the animals could talk....
the dogs we saw and interacted with were kept in a terrible condition, all matted and incredible stench after being there for a couple of months. workers there act like nazi soldiers. definitely they do not put the animals first. what a shame!

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.

Please consider asking the administrator at SAVE A PET, GRAYSLAKE, IL, why we, a donating public, can not visit the stray cat, a sweet Havana Brown cat we named Ebony, we brought to them! Can you believe it?

I've had a terrible interaction with SAVE A PET, Grayslake, IL, administrator, Ms. Nedza -VERY UNPROFESSIONAL MANNER when she first approached me (February) and introduced herself as I was brushing Ebony. During those few weeks, it was our joy to bring the staff cookies, White Castle, coffee cakes and thought that they deserved treats for their hard work. And then, I'd go in and sit and brush little Ebony, who we nurtured through sickness and an FIV+ diagnosis. We brought to them in hopes he'd be adopted out and PAWS CHICAGO had a year wait list and previously, we've placed strays through PAWS CHICAGO with wonderful relationship and result. But PAWS' waiting list for their FIV room was at least a year.

We've been giving money the 2 months Ebony has been there and did not expect such mean-spiritedness. Ms. Nedza introduced herself by laying down the rules that I'd have to go through "training", and I agreed - NO problem. NOW, it is apparent that Ms. Nedza was putting up hurdles and barriers to keep us out of their "volunteer training"; (offered only in the evenings, way out in Grayslake and I can't get there during those hours - she knows this!) !!!! I did go in one morning for "training" and both I and the trainer realized that I should just simply "visit" with a supervisor - Ms. Nedza was not having that either. The next thing I know, is that they banned me from even stepping foot into the facility to visit Ebony...BANNED LIKE..POLICE WOULD BE CALLED!

WHAT ARE THEY HIDING? This behavior is not acceptable or in line with the situation. Please do help find out how my Ebony is and WHY THEY ARE ALLOWED TO BULLY donors WHO ASSIST ANIMALS in this community? Do you think they killed him? OM. Someone, please find out!!!!!

Much thanks for any and all help,

Donna Galloway-Chung
donnachung@me.com

1
★☆☆☆☆

Please consider asking the administrator at SAVE A PET, GRAYSLAKE, IL, why we, a donating public, can not visit the stray cat, a sweet Havana Brown cat we named Ebony, we brought to them! Can you believe it?

I've had a terrible interaction with SAVE A PET, Grayslake, IL, administrator, Ms. Nedza -VERY UNPROFESSIONAL MANNER when she first approached me (February) and introduced herself as I was brushing Ebony. During those few weeks, it was our joy to bring the staff cookies, White Castle, coffee cakes and thought that they deserved treats for their hard work. And then, I'd go in and sit and brush little Ebony, who we nurtured through sickness and an FIV+ diagnosis. We brought to them in hopes he'd be adopted out and PAWS CHICAGO had a year wait list and previously, we've placed strays through PAWS CHICAGO with wonderful relationship and result. But PAWS' waiting list for their FIV room was at least a year.

We've been giving money the 2 months Ebony has been there and did not expect such mean-spiritedness. Ms. Nedza introduced herself by laying down the rules that I'd have to go through "training", and I agreed - NO problem. NOW, it is apparent that Ms. Nedza was putting up hurdles and barriers to keep us out of their "volunteer training"; (offered only in the evenings, way out in Grayslake and I can't get there during those hours - she knows this!) !!!! I did go in one morning for "training" and both I and the trainer realized that I should just simply "visit" with a supervisor - Ms. Nedza was not having that either. The next thing I know, is that they banned me from even stepping foot into the facility to visit Ebony...BANNED LIKE..POLICE WOULD BE CALLED!

WHAT ARE THEY HIDING? This behavior is not acceptable or in line with the situation. Please do help find out how my Ebony is and WHY THEY ARE ALLOWED TO BULLY donors WHO ASSIST ANIMALS in this community? Do you think they killed him? OM. Someone, please find out!!!!!

Much thanks for any and all help,

Donna Galloway-Chung
donnachung@me.com

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.

Please consider asking the administrator at SAVE A PET, GRAYSLAKE, IL, why we, a donating public, can not visit the stray cat, a sweet Havana Brown cat we named Ebony, we brought to them! Can you believe it? \r
\r
I've had a terrible

3
★★★★★

Please consider asking the administrator at SAVE A PET, GRAYSLAKE, IL, why we, a donating public, can not visit the stray cat, a sweet Havana Brown cat we named Ebony, we brought to them! Can you believe it? \r
\r
I've had a terrible

.

The Director (how the heck did she get her job?) and admin at this shelter are simply awful. I feel so badly for the animals because they treat potential adopters like sh__ they do not care about donors, or volunteers of their gift shop (who worked their for years) and respond cruelly to people who must give up their pets or wish to adopt pets. The director is completely rude period. Who knows what happened to the gift store and all the funds that they raised. A mess.

1
★☆☆☆☆

The Director (how the heck did she get her job?) and admin at this shelter are simply awful. I feel so badly for the animals because they treat potential adopters like sh__ they do not care about donors, or volunteers of their gift shop (who worked their for years) and respond cruelly to people who must give up their pets or wish to adopt pets. The director is completely rude period. Who knows what happened to the gift store and all the funds that they raised. A mess.

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1 out of 1 people found this review helpful.

.

My wife and I were looking for 2 kittens for our family. We have 2 young kids. Our 15 year old cat died 2 years ago. Everyone was polite when we entered. Showed us to the large cat room (1+ ages). We interacted with a bunch of cats, asked the employee some questions and headed out to see the kittens. A 20 something girl came out and watch us as we looked at the kittens through the cages. We pet them and let them rub on our hands. We inquired about 2 we liked and were told they were available. We asked about holding them, but were told we had to fill out an adoption ap first. Head out to do that. Once finished we met with Jessica and proceeded to be interrogated about our adoption ap answers. Why did you declaw your old cat? Why would you leave the claws on a new cat? How often would you change the litter? You say you'll only give a cat 1-2 months to fit in at your house, we ask that you give 6 months to a year. Can you commit to that. Would you sign a legal document to all this. So she leaves and we're getting irritated with the process and tone of questioning, but there are 2 cats we know we like. Then we are told our kids have to be with us to adopt and they do not allow paid holds. Bummer, but ok. 45 min later we get in to see the cats. No one else was with the cats, the girl we met with earlier is available, but we wait. Finally an older woman is ready for us. Right away starts the rules - no fingers in the cage, no touching, etc. What? We just pet these cats 45 min ago. Then someone let her know we had our ap in and hands it to her. We ask about the 2 cats we liked....sorry, they've been adopted. What? We were told they were available. We probably would have just left. Now we're really irritated with how they do business. We decide to look at a few other cats since we were there. But first, we had to put on surgical gowns and gloves. I've never encountered that anywhere else. We're holding the cats, petting them, playing with them. The whole time this older woman is now interrogating us too. We're like, we already answered these questions. The woman had very poor people skills and we just wanted to get out of there. We drove home discussing how we'd never be back there. There are plenty of other place to adopt a cat that treat their perspective pet owner with more class. To top it off, we arrived home and received a call informing us that Save a Pet felt we were not a good fit to adopt a cat with them. No explanation, but I can guess they didn't like we declawed a cat 15 years ago (based on Jessica's reaction). Hey, I was in college, what did I know. We were pretty short with them after all the questions. Plus, if I get a cat with my toddler and the cat is biting or worse, my toddler is abusing the cat, yeah, it's coming back in 1-2 months, not 6 months to 1 year!

Bottom line people, don't waste your time. There are plenty of other places where you can adopt a cat. It's sad when you think of all the pets that need a home. There we were, owners of a cat for 15 years, parents to 2 kids, grew up with pets. But because we didn't answer the questions the way Jessica would have, we're not worthy. Sorry, you're not worthy of our business. And yes, I called and spoke to a manager for over 30 min about the issues.

1
★☆☆☆☆

My wife and I were looking for 2 kittens for our family. We have 2 young kids. Our 15 year old cat died 2 years ago. Everyone was polite when we entered. Showed us to the large cat room (1+ ages). We interacted with a bunch of cats, asked the employee some questions and headed out to see the kittens. A 20 something girl came out and watch us as we looked at the kittens through the cages. We pet them and let them rub on our hands. We inquired about 2 we liked and were told they were available. We asked about holding them, but were told we had to fill out an adoption ap first. Head out to do that. Once finished we met with Jessica and proceeded to be interrogated about our adoption ap answers. Why did you declaw your old cat? Why would you leave the claws on a new cat? How often would you change the litter? You say you'll only give a cat 1-2 months to fit in at your house, we ask that you give 6 months to a year. Can you commit to that. Would you sign a legal document to all this. So she leaves and we're getting irritated with the process and tone of questioning, but there are 2 cats we know we like. Then we are told our kids have to be with us to adopt and they do not allow paid holds. Bummer, but ok. 45 min later we get in to see the cats. No one else was with the cats, the girl we met with earlier is available, but we wait. Finally an older woman is ready for us. Right away starts the rules - no fingers in the cage, no touching, etc. What? We just pet these cats 45 min ago. Then someone let her know we had our ap in and hands it to her. We ask about the 2 cats we liked....sorry, they've been adopted. What? We were told they were available. We probably would have just left. Now we're really irritated with how they do business. We decide to look at a few other cats since we were there. But first, we had to put on surgical gowns and gloves. I've never encountered that anywhere else. We're holding the cats, petting them, playing with them. The whole time this older woman is now interrogating us too. We're like, we already answered these questions. The woman had very poor people skills and we just wanted to get out of there. We drove home discussing how we'd never be back there. There are plenty of other place to adopt a cat that treat their perspective pet owner with more class. To top it off, we arrived home and received a call informing us that Save a Pet felt we were not a good fit to adopt a cat with them. No explanation, but I can guess they didn't like we declawed a cat 15 years ago (based on Jessica's reaction). Hey, I was in college, what did I know. We were pretty short with them after all the questions. Plus, if I get a cat with my toddler and the cat is biting or worse, my toddler is abusing the cat, yeah, it's coming back in 1-2 months, not 6 months to 1 year!

Bottom line people, don't waste your time. There are plenty of other places where you can adopt a cat. It's sad when you think of all the pets that need a home. There we were, owners of a cat for 15 years, parents to 2 kids, grew up with pets. But because we didn't answer the questions the way Jessica would have, we're not worthy. Sorry, you're not worthy of our business. And yes, I called and spoke to a manager for over 30 min about the issues.

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1 out of 1 people found this review helpful.

.

Wonderful place. I have adopted two cats from the shelter. I can tell Save-A-Pet works hard to find the right forever homes for all their animals. It is the only place I would go to adopt another member of family.

Thank you Save-A-Pet for being there for the cats and dogs!

5
★★★★★

Wonderful place. I have adopted two cats from the shelter. I can tell Save-A-Pet works hard to find the right forever homes for all their animals. It is the only place I would go to adopt another member of family.

Thank you Save-A-Pet for being there for the cats and dogs!

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I have been thinking about getting a cat and have never been a cat owner before. I went into Save-A-Pet to try to decide if a cat was the right choice for me.

I was helped in the main cat room by two very nice volunteers. They were patient with me and gave me some useful information. I was amazed by how helpful and knowledgeable they were. I have no hesitations about going back to Save-A-Pet when I am ready to adopt. It's an unbelievable place and can see what good work they do!

5
★★★★★

I have been thinking about getting a cat and have never been a cat owner before. I went into Save-A-Pet to try to decide if a cat was the right choice for me.

I was helped in the main cat room by two very nice volunteers. They were patient with me and gave me some useful information. I was amazed by how helpful and knowledgeable they were. I have no hesitations about going back to Save-A-Pet when I am ready to adopt. It's an unbelievable place and can see what good work they do!

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1 out of 1 people found this review helpful.

.

I have been thinking about getting a cat and have never been a cat owner before. I went into Save-A-Pet to try to decide if a cat was the right choice for me.

I was helped in the main cat room by two very nice volunteers. They were patient with me and gave me some useful information. I was amazed by how helpful and knowledgeable they were. I have no hesitations about going back to Save-A-Pet when I am ready to adopt. It's an unbelievable place and can see what good work they do!

2
★★★★★

I have been thinking about getting a cat and have never been a cat owner before. I went into Save-A-Pet to try to decide if a cat was the right choice for me.

I was helped in the main cat room by two very nice volunteers. They were patient with me and gave me some useful information. I was amazed by how helpful and knowledgeable they were. I have no hesitations about going back to Save-A-Pet when I am ready to adopt. It's an unbelievable place and can see what good work they do!

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I adopted several of my previous animals from Save-A-Pet and decided to go back looking for another kitty. I spent some time in the main cat room and was surprised how clean the room was. The staff member that helped me was very nice and helped me find the perfect match. I was able to spend over an hour just interacting with cats and found just the right one.

I would have no problem adopting again from Save-A-Pet and believe it's a great place. I would have no problem donating to them for what they do.

I hope people can see past angry reviews and understand that this place does the best they can. I personally give Save-A-Pet a A+.

5
★★★★★

I adopted several of my previous animals from Save-A-Pet and decided to go back looking for another kitty. I spent some time in the main cat room and was surprised how clean the room was. The staff member that helped me was very nice and helped me find the perfect match. I was able to spend over an hour just interacting with cats and found just the right one.

I would have no problem adopting again from Save-A-Pet and believe it's a great place. I would have no problem donating to them for what they do.

I hope people can see past angry reviews and understand that this place does the best they can. I personally give Save-A-Pet a A+.

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2 out of 2 people found this review helpful.

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The reason they do not want you to interact much with the animals or look them in the eyes is really for the welfare of the animals. These dogs are already in a high stress environment, many coming from abusive or neglectful backgrounds or simply being abandoned. As I was told, it was a veterinarian's orders to follow this procedure to avoid unnecessary stress to these dogs. Part of the reason is that when people kneel down and interact with the them, the dogs think you are going to take them out. Then you just walk away.

Up front, they have a book with photos and personality profiles for each dog. This is a good way to familiarize yourself with the animal and decide if you want to meet them. If you want to meet a dog, the staff will bring the dog out for you to interact with. I understand it is difficult to bond with a dog upon walk through, but then again, you are not the one locked up in a cage. These people clearly care about the well being of all of their animals which is why they have strict guidelines in place. If you are serious about providing a forever home, it is really a small inconvenience and well worth the extra effort.

As for customer service, maybe it was a busy day. These people are all volunteers, and I am sure at times they are understaffed. I am sure the animals are grateful to have people who care enough to come and work for free to care for them. So if they cannot give 5 star service to every potential adopter that walks through the door, it is certainly understandable. The most important thing is caring for the animals. Thank you Save-A-Pet for helping the animals.

5
★★★★★

The reason they do not want you to interact much with the animals or look them in the eyes is really for the welfare of the animals. These dogs are already in a high stress environment, many coming from abusive or neglectful backgrounds or simply being abandoned. As I was told, it was a veterinarian's orders to follow this procedure to avoid unnecessary stress to these dogs. Part of the reason is that when people kneel down and interact with the them, the dogs think you are going to take them out. Then you just walk away.

Up front, they have a book with photos and personality profiles for each dog. This is a good way to familiarize yourself with the animal and decide if you want to meet them. If you want to meet a dog, the staff will bring the dog out for you to interact with. I understand it is difficult to bond with a dog upon walk through, but then again, you are not the one locked up in a cage. These people clearly care about the well being of all of their animals which is why they have strict guidelines in place. If you are serious about providing a forever home, it is really a small inconvenience and well worth the extra effort.

As for customer service, maybe it was a busy day. These people are all volunteers, and I am sure at times they are understaffed. I am sure the animals are grateful to have people who care enough to come and work for free to care for them. So if they cannot give 5 star service to every potential adopter that walks through the door, it is certainly understandable. The most important thing is caring for the animals. Thank you Save-A-Pet for helping the animals.

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3 out of 3 people found this review helpful.

.

I adopted a cat from Save-A-Pet and had a very good experience.

The main cat room is clean and large with a lot more cats then I expected. I was helped by a volunteer who asked me what kind of cat I was looking for. She even asked me what kind of personality I wanted in a cat. I knew I wanted a loving lap cat and the woman had no problems pointing out several. She was knowledgeable and showed me just how much these people care for the animals.

It helped me find the perfect cat and I couldn't be happier. I'm sure everyone's experience is different but I understand how important their animals are to them, its like a big family. Of course they are going to want the perfect homes for their animals. Wouldn't you if you had to find your pet you loved a home?

Save-A-Pet was a great experience for me and would have no problem going back to them to find another animal.

5
★★★★★

I adopted a cat from Save-A-Pet and had a very good experience.

The main cat room is clean and large with a lot more cats then I expected. I was helped by a volunteer who asked me what kind of cat I was looking for. She even asked me what kind of personality I wanted in a cat. I knew I wanted a loving lap cat and the woman had no problems pointing out several. She was knowledgeable and showed me just how much these people care for the animals.

It helped me find the perfect cat and I couldn't be happier. I'm sure everyone's experience is different but I understand how important their animals are to them, its like a big family. Of course they are going to want the perfect homes for their animals. Wouldn't you if you had to find your pet you loved a home?

Save-A-Pet was a great experience for me and would have no problem going back to them to find another animal.

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3 out of 3 people found this review helpful.

.

I have adopted from Save A pet several times over the last few years and found the staff to be very knowable and helpful.

I had no problems with the adoption process and was treated with respect. I came into the shelter understanding that this is not a county animal shelter and that Save A pet has their own guidelines for adopting. They care for the animals welfare, I respect that. I know not every person out there is a responsible pet owner and find it reassuring they want to truly find their animals forever homes. I have recommended this shelter to many friends and have yet to hear about a bad experience. Just go to their website and read the happy landings to see exactly what I mean.

Do the people who gave bad reviews realize they are just making it that much harder for the animals to get adopted. Maybe that says something in itself about what kind responsible animal lovers these people are.

Please believe me when I say this is a great place and just understand that they have their rules for a reason. Because in the end doesn't an animals welfare mean everything.

5
★★★★★

I have adopted from Save A pet several times over the last few years and found the staff to be very knowable and helpful.

I had no problems with the adoption process and was treated with respect. I came into the shelter understanding that this is not a county animal shelter and that Save A pet has their own guidelines for adopting. They care for the animals welfare, I respect that. I know not every person out there is a responsible pet owner and find it reassuring they want to truly find their animals forever homes. I have recommended this shelter to many friends and have yet to hear about a bad experience. Just go to their website and read the happy landings to see exactly what I mean.

Do the people who gave bad reviews realize they are just making it that much harder for the animals to get adopted. Maybe that says something in itself about what kind responsible animal lovers these people are.

Please believe me when I say this is a great place and just understand that they have their rules for a reason. Because in the end doesn't an animals welfare mean everything.

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5 out of 5 people found this review helpful.

.

We went to check out cats but were wary because of all the bad reviews. Went anyway since they had several declawed cats listed. Unfortunately we had to leave without adopting today because we hadn't brought both kids.
All 3 women that we encountered were very pleasant and helpful.
The cat room is big with most cats out of cages and with plenty of perches and window spots for them. Very clean.

4
★★★★☆

We went to check out cats but were wary because of all the bad reviews. Went anyway since they had several declawed cats listed. Unfortunately we had to leave without adopting today because we hadn't brought both kids.
All 3 women that we encountered were very pleasant and helpful.
The cat room is big with most cats out of cages and with plenty of perches and window spots for them. Very clean.

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5 out of 6 people found this review helpful.

.

I never had such a horrible horrible experience with a shelter in my life. My husband and I adopted two dogs and were looking to add another to our family. I went on a Saturday to look at the dogs waiting to be adopted. I also wanted to look into volunteering. I was not greeted at all. I had to ask someone for help. After I asked about volunteering I then asked to see the small dogs. They asked me which one I was interested in and I said I didn't know because I hadn't seen them. The guy told me I would have to wait for a tour. I waited 15 minutes and then was told I could not look at the dogs in the eyes when we walked through. He said we could not bend down and look in the cages because it made the dogs anxious. I asked him how I was supposed to tell what dog might be a potential match. He then got very very rude and said if I couldn't follow the rules he would have to escort me out. I stopped the tour and asked the manager for an explanation of this strange rule. He was very condescending and said "maybe other shelters do it other ways but while your here you have to follow our guidelines, it is best for the animal" I will NEVER patronize this shelter. These people are rude and somehow thing noone is good enough to adopt an animal. They treat you with suspicion the minute you walk in the door. At least the animals are treated well. But they are turning away a lot of potential adopters because they don't even want to deal with this organization.

1
★☆☆☆☆

I never had such a horrible horrible experience with a shelter in my life. My husband and I adopted two dogs and were looking to add another to our family. I went on a Saturday to look at the dogs waiting to be adopted. I also wanted to look into volunteering. I was not greeted at all. I had to ask someone for help. After I asked about volunteering I then asked to see the small dogs. They asked me which one I was interested in and I said I didn't know because I hadn't seen them. The guy told me I would have to wait for a tour. I waited 15 minutes and then was told I could not look at the dogs in the eyes when we walked through. He said we could not bend down and look in the cages because it made the dogs anxious. I asked him how I was supposed to tell what dog might be a potential match. He then got very very rude and said if I couldn't follow the rules he would have to escort me out. I stopped the tour and asked the manager for an explanation of this strange rule. He was very condescending and said "maybe other shelters do it other ways but while your here you have to follow our guidelines, it is best for the animal" I will NEVER patronize this shelter. These people are rude and somehow thing noone is good enough to adopt an animal. They treat you with suspicion the minute you walk in the door. At least the animals are treated well. But they are turning away a lot of potential adopters because they don't even want to deal with this organization.

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4 out of 8 people found this review helpful.

.

This is in response to the last comment... I don't believe that either one of those employee would have been rude to you, it is not in their nature. It sounds like the cat you were interested in was not the right match for you. Save-A-Pet is dedicated in finding the right matches. I am sorry you were so turned off by that, I hope you go back and take a look at those cats they recommended.

5
★★★★★

This is in response to the last comment... I don't believe that either one of those employee would have been rude to you, it is not in their nature. It sounds like the cat you were interested in was not the right match for you. Save-A-Pet is dedicated in finding the right matches. I am sorry you were so turned off by that, I hope you go back and take a look at those cats they recommended.

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5 out of 6 people found this review helpful.

.

I just arrived in the area from San Diego, and was interested in adopting a dog. I brought the my toddler and my sister there as well. The people there were very rude to me and my sister. At one point, we were waiting in the lobby to have a second look with a dog that we were interested in, and we waited well over 45 minutes. We asked the lady at the front twice once from my sister and then me wondering what the status on seeing the dog was and she said that there was other people in front of us. We finally got seen and the manager was furious because no one had told her that we were there! Once we went with the manager outside it was pretty hot and the dog was getting hot. I commented on how much of a good dog she was and she said, You know she's only acting that way because of the heat. When the day before it was great weather and she ran around, and still was a great dog especially to my one year old. It just seemed while we were there that instead of selling you a dog they were doing the opposite; which I do understand that they want to screen your people, but just the attitude with the employees they are not welcoming at all. The woman for the home test was so rude to me when she called; I just wasnt interested in dealing with the company any longer. When we were waiting there was another family being told that their 6 foot fence wasnt good enough for the dog that they were interested in, and before they could adopt it they would need to put in an electric fence?? I really didn't understand that at all. So, when I saw their reaction I knew I wasnt the only one. Now reading the other reviews I know it is not just my family. Yes, the dogs are very cared for. It is a great place for a second opportunity for dogs. However, if you have thick skin and are able to take their rolling of the eyes, and for them to talk to you like you are nothing it is a great place. I was wondering why the star level was higher than what I would put it and most of the reviews are several years old that are in good standing.

2
★★☆☆☆

I just arrived in the area from San Diego, and was interested in adopting a dog. I brought the my toddler and my sister there as well. The people there were very rude to me and my sister. At one point, we were waiting in the lobby to have a second look with a dog that we were interested in, and we waited well over 45 minutes. We asked the lady at the front twice once from my sister and then me wondering what the status on seeing the dog was and she said that there was other people in front of us. We finally got seen and the manager was furious because no one had told her that we were there! Once we went with the manager outside it was pretty hot and the dog was getting hot. I commented on how much of a good dog she was and she said, You know she's only acting that way because of the heat. When the day before it was great weather and she ran around, and still was a great dog especially to my one year old. It just seemed while we were there that instead of selling you a dog they were doing the opposite; which I do understand that they want to screen your people, but just the attitude with the employees they are not welcoming at all. The woman for the home test was so rude to me when she called; I just wasnt interested in dealing with the company any longer. When we were waiting there was another family being told that their 6 foot fence wasnt good enough for the dog that they were interested in, and before they could adopt it they would need to put in an electric fence?? I really didn't understand that at all. So, when I saw their reaction I knew I wasnt the only one. Now reading the other reviews I know it is not just my family. Yes, the dogs are very cared for. It is a great place for a second opportunity for dogs. However, if you have thick skin and are able to take their rolling of the eyes, and for them to talk to you like you are nothing it is a great place. I was wondering why the star level was higher than what I would put it and most of the reviews are several years old that are in good standing.

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3 out of 8 people found this review helpful.

.

Let me just say, first, that my family adopted two wonderful dogs through Save-A-Pet over a thirty year period, thirty years ago. Also, my father donated TONS of money to them. When I remarried into a house with two cats, even though I am extremely allergic to them (one cat was over 14 years old and one cat was only two years old), there was no way I was going to separate them. Sadly, the old cat died of old age, but my husband and I had an agreement that once Tigg died, we would seek a new home for Gus. Even though Gus was an amazing cat, I just couldn't face the next 12 years of my life sneezing and washing my hands and not sitting on my own couch. I called Save-A-Pet and they told me they weren't open to take in a new cat. I was floored! My father had donated thousands of dollars to this cause, and they wouldn't take in this wonderful cat? Not to mention that they were rude and condescending to me on the phone... Like, you shouldn't have married your husband if you knew he had cats. I wanted to take back every dollar my father ever donated to them! We ended up advertising in local billboards (grocery stores, community centers) to no-avail. Finally, our dear friends in Washington state agreed to take him. I truly couldn't believe it. We have a six year old son, and are looking to adopt a shelter dog now. There is NO way I would adopt from Save-A-Pet.I truly think they have changed.

1
★☆☆☆☆

Let me just say, first, that my family adopted two wonderful dogs through Save-A-Pet over a thirty year period, thirty years ago. Also, my father donated TONS of money to them. When I remarried into a house with two cats, even though I am extremely allergic to them (one cat was over 14 years old and one cat was only two years old), there was no way I was going to separate them. Sadly, the old cat died of old age, but my husband and I had an agreement that once Tigg died, we would seek a new home for Gus. Even though Gus was an amazing cat, I just couldn't face the next 12 years of my life sneezing and washing my hands and not sitting on my own couch. I called Save-A-Pet and they told me they weren't open to take in a new cat. I was floored! My father had donated thousands of dollars to this cause, and they wouldn't take in this wonderful cat? Not to mention that they were rude and condescending to me on the phone... Like, you shouldn't have married your husband if you knew he had cats. I wanted to take back every dollar my father ever donated to them! We ended up advertising in local billboards (grocery stores, community centers) to no-avail. Finally, our dear friends in Washington state agreed to take him. I truly couldn't believe it. We have a six year old son, and are looking to adopt a shelter dog now. There is NO way I would adopt from Save-A-Pet.I truly think they have changed.

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3 out of 9 people found this review helpful.

.

I was just there yesterday to make a donation of towels, food, blankets etc. and they were very happy with that. However, when I went back to see the small dogs, I was stopped and asked "and where do you think you are going?". Very rude!!!! I asked about some puppies that were brought in and I was told I could not see them until I filled out an application AND I was approved. Why would I fill out an application BEFORE I find a dog that I am not interested in? I have been going to Save A Pet since they were on Rand Rd. in Palatine and have adopted plenty of animals from them, I must say they have changed and not for the better. I would not recommend them to anyone if this is how they treat people .I will agree with April's review of this place. Find somewhere else because their customer service sucks.

1
★☆☆☆☆

I was just there yesterday to make a donation of towels, food, blankets etc. and they were very happy with that. However, when I went back to see the small dogs, I was stopped and asked "and where do you think you are going?". Very rude!!!! I asked about some puppies that were brought in and I was told I could not see them until I filled out an application AND I was approved. Why would I fill out an application BEFORE I find a dog that I am not interested in? I have been going to Save A Pet since they were on Rand Rd. in Palatine and have adopted plenty of animals from them, I must say they have changed and not for the better. I would not recommend them to anyone if this is how they treat people .I will agree with April's review of this place. Find somewhere else because their customer service sucks.

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2 out of 7 people found this review helpful.

.

These quotes from others comments (from other sites reviews) that also applied to what I experienced. I feel they should be highlighted as to what truly goes on there.

"The biggest flaw is their horrible customer service."

" but I am very angry at the rigidity of the rules, particularly ones that are pretty meaningless."

"This place was absolutely awful. They need to get people who work at the front with more people skills."

"The staff is rude, and the manager is so self-righteous and condescending that it makes even going there a miserable experience."

"I have been there on two separate occasions, and I have observed these people as being outright rude and inconsiderate. What worries me the most is that their poor attitudes may find their way back to the kennels."

"I have never seen so many workers with poor attitudes until I tried to adopt an animal at Save A Pet."

"We will never recommend this place for anyone to seek a pet because of the rudeness of the people there."

1
★☆☆☆☆

These quotes from others comments (from other sites reviews) that also applied to what I experienced. I feel they should be highlighted as to what truly goes on there.

"The biggest flaw is their horrible customer service."

" but I am very angry at the rigidity of the rules, particularly ones that are pretty meaningless."

"This place was absolutely awful. They need to get people who work at the front with more people skills."

"The staff is rude, and the manager is so self-righteous and condescending that it makes even going there a miserable experience."

"I have been there on two separate occasions, and I have observed these people as being outright rude and inconsiderate. What worries me the most is that their poor attitudes may find their way back to the kennels."

"I have never seen so many workers with poor attitudes until I tried to adopt an animal at Save A Pet."

"We will never recommend this place for anyone to seek a pet because of the rudeness of the people there."

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3 out of 8 people found this review helpful.

.

read the review on the biting dog from "Syd" I went to see a dog there -- her bio was of a sweet adoptable dog -- what we saw was a psycho we couldnt get anywhere near her -- she was nuts!! Apparently she was given up by a family who had a newborn and couldn't have that behavior around the new baby i.e. biting!! -- Syd give me a break not all people who give up their animals are evil -- I dont' really now who could ever adopt this dog -- perhaps the family should have put it down.... a biting dog? Maybe they did work with it -- to be ignorant is to be judgemental without investigation. I spoke with a very nice guy who worked with the dogs but I have experienced some crappy attitudes -- I did feel like I had a bright light in my eyes when asked questions -- I could see that being important but then they need to describe an animal correctly -- that was insane!!! All I want is to see if a dog is still available -- wont' answer the phone...

2
★★☆☆☆

read the review on the biting dog from "Syd" I went to see a dog there -- her bio was of a sweet adoptable dog -- what we saw was a psycho we couldnt get anywhere near her -- she was nuts!! Apparently she was given up by a family who had a newborn and couldn't have that behavior around the new baby i.e. biting!! -- Syd give me a break not all people who give up their animals are evil -- I dont' really now who could ever adopt this dog -- perhaps the family should have put it down.... a biting dog? Maybe they did work with it -- to be ignorant is to be judgemental without investigation. I spoke with a very nice guy who worked with the dogs but I have experienced some crappy attitudes -- I did feel like I had a bright light in my eyes when asked questions -- I could see that being important but then they need to describe an animal correctly -- that was insane!!! All I want is to see if a dog is still available -- wont' answer the phone...

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2 out of 7 people found this review helpful.

.

You are writing a bad review because "they" made you feel bad because you gave up your family member? Right? What did you try to do to help your dog stop biting? Did you do anything at all? Probably not...just get rid of "it" right!! Oh, they should have made you feel good about it because you wanted someone to tell you it was ok. Guess, what its not ok to give up on a living creature. Did you work with the trainer they recommend? What if it was a child? Would you have given up? Of course not. But, because a dog doesn't have the ability of speech, they arent worth it. Maybe next time you should think about how they do not understand what is wanted of them. Maybe you should think about what they are going through. Oh, but you wanted him to have his toy. To what? Remind him of how wonderful it was inside a home that you threw him out of? Why would they want to do that to him? It is hard enough on those animals. How cruel for you to want to make it worse by putting your smells in with him to remind him. I hope they didnt put the toy in with him. Love these bad reviews, from people like you

5
★★★★★

You are writing a bad review because "they" made you feel bad because you gave up your family member? Right? What did you try to do to help your dog stop biting? Did you do anything at all? Probably not...just get rid of "it" right!! Oh, they should have made you feel good about it because you wanted someone to tell you it was ok. Guess, what its not ok to give up on a living creature. Did you work with the trainer they recommend? What if it was a child? Would you have given up? Of course not. But, because a dog doesn't have the ability of speech, they arent worth it. Maybe next time you should think about how they do not understand what is wanted of them. Maybe you should think about what they are going through. Oh, but you wanted him to have his toy. To what? Remind him of how wonderful it was inside a home that you threw him out of? Why would they want to do that to him? It is hard enough on those animals. How cruel for you to want to make it worse by putting your smells in with him to remind him. I hope they didnt put the toy in with him. Love these bad reviews, from people like you

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5 out of 7 people found this review helpful.

.

The staff at save a pet is so ungodly rude and condescending. It was the worst experience I have ever had. I unfortunately had to bring our dog back because he kept biting everyone. These people made sure I was in tears by the time I left the shelter. I asked them nicely when I brought my dog back if they would please give him his favorite toy to sleep with and as they pulled the dog away the gentlemen said " c'mon lets put you back into a tiny kennel with your favorite toy." No need for the comment

1
★☆☆☆☆

The staff at save a pet is so ungodly rude and condescending. It was the worst experience I have ever had. I unfortunately had to bring our dog back because he kept biting everyone. These people made sure I was in tears by the time I left the shelter. I asked them nicely when I brought my dog back if they would please give him his favorite toy to sleep with and as they pulled the dog away the gentlemen said " c'mon lets put you back into a tiny kennel with your favorite toy." No need for the comment

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4 out of 9 people found this review helpful.

.

The animals are extremely well cared for and the staff is very knowledgeable about their animals. They are looking for the right matches to make both the pets and the people happy. People come in thinking they can just "buy" a dog like in a pet store. Well, purchases like that which are not well thought out or guided end up being a disaster which is why shelters have to exist. When I hear the reasons the animals ended up there I just can't believe it. People can be so cold the way they treat their pets like they are so disposable. Their adoption guidelines are very reasonable and I have seen them turn down people, but for VERY good reasons. (These are usually the negative reviews you hear on these boards...the whole story is never told I'm sure) I would never adopt from any place else.

5
★★★★★

The animals are extremely well cared for and the staff is very knowledgeable about their animals. They are looking for the right matches to make both the pets and the people happy. People come in thinking they can just "buy" a dog like in a pet store. Well, purchases like that which are not well thought out or guided end up being a disaster which is why shelters have to exist. When I hear the reasons the animals ended up there I just can't believe it. People can be so cold the way they treat their pets like they are so disposable. Their adoption guidelines are very reasonable and I have seen them turn down people, but for VERY good reasons. (These are usually the negative reviews you hear on these boards...the whole story is never told I'm sure) I would never adopt from any place else.

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4 out of 6 people found this review helpful.

.

We just visited the shelter today and after spending an hour viewing the dogs in their care and filling out the paperwork, we were told that we were not eligible to adopt a dog as our own animal was not neutered. First off it was strange to be told that when viewing the dogs we could not stop, point, speak the dogs name or reach towards a dog, instead we had to walk past the cages and take a 5 second peak (if the dog was in the cage and not on the other side of the pen wall), read and memorize the dogs name and walk out. If we were able to see a dog in that amount of time that we were interested in, we were to let the staff know and then we might be able to have a one on one visit with the dog. The staff was very rude and condescending towards us and treated us like we were extremely poor pet owners because we refuse to neuter our show quality Giant Schnauzer. This is pathetic as they are talking about needing to find viable homes for these animals, yet they turn away great prospects because of their limited knowledge of a pet owners capabilities.
The animals are well taken care of and the facilities are clean, which is the most important thing. However I believe their adoption process is flawed and their staff needs an attitude adjustment!! I rue the day anyone adopts a pet from their shelter!!

2
★★☆☆☆

We just visited the shelter today and after spending an hour viewing the dogs in their care and filling out the paperwork, we were told that we were not eligible to adopt a dog as our own animal was not neutered. First off it was strange to be told that when viewing the dogs we could not stop, point, speak the dogs name or reach towards a dog, instead we had to walk past the cages and take a 5 second peak (if the dog was in the cage and not on the other side of the pen wall), read and memorize the dogs name and walk out. If we were able to see a dog in that amount of time that we were interested in, we were to let the staff know and then we might be able to have a one on one visit with the dog. The staff was very rude and condescending towards us and treated us like we were extremely poor pet owners because we refuse to neuter our show quality Giant Schnauzer. This is pathetic as they are talking about needing to find viable homes for these animals, yet they turn away great prospects because of their limited knowledge of a pet owners capabilities.
The animals are well taken care of and the facilities are clean, which is the most important thing. However I believe their adoption process is flawed and their staff needs an attitude adjustment!! I rue the day anyone adopts a pet from their shelter!!

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3 out of 8 people found this review helpful.

.

The dogs are well taken care of, but the staff is rude. The manager is so condescending that she gives long diatribes on how awful a pet owner you are right before they refuse to show you a dog. All that because her dog rearing philosophy and yours might not be completely the same, even if there are plenty of dog trainers, vets and books that back up your methods. Even if you meet the expecations listed on their web site, be assured that you will not be given a dog at all if you don't jump through hoops for the staff. Their ads for their animals are rude and condescending to the prior families and have a lot of passive agressive negativity mixed in with their comments about "love and compassion" and "karma". Worse experience I've ever had with staff, and I've adopted dogs in the past with great success and visit//volunteered at several shelters. It's clear that the manager treats the facility as her own personal hording house, since she makes it very clear that pets are better off with her than anywhere else. Shelters do a great service to animals and animal rights, but it should not be done with paranoia, and self-righteous disdain for potential owners.

1
★☆☆☆☆

The dogs are well taken care of, but the staff is rude. The manager is so condescending that she gives long diatribes on how awful a pet owner you are right before they refuse to show you a dog. All that because her dog rearing philosophy and yours might not be completely the same, even if there are plenty of dog trainers, vets and books that back up your methods. Even if you meet the expecations listed on their web site, be assured that you will not be given a dog at all if you don't jump through hoops for the staff. Their ads for their animals are rude and condescending to the prior families and have a lot of passive agressive negativity mixed in with their comments about "love and compassion" and "karma". Worse experience I've ever had with staff, and I've adopted dogs in the past with great success and visit//volunteered at several shelters. It's clear that the manager treats the facility as her own personal hording house, since she makes it very clear that pets are better off with her than anywhere else. Shelters do a great service to animals and animal rights, but it should not be done with paranoia, and self-righteous disdain for potential owners.

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3 out of 8 people found this review helpful.

.

we bought our dog coco 15 years ago we just loved her , SHE WAS THE BEST HUNTING DOG EVER, SHE NEVER NEEDED ANY LESSONS, WE WALKED HER EVERYDAY THE VET SAID THATS ONE OF THE REASONS SHE LIVED SO LONG, SAVE A PET IS A WONDERFUL PLACE , I RECOMMEND IT TO ANYONE LOOKING FOR A GOOD PET,

5
★★★★★

we bought our dog coco 15 years ago we just loved her , SHE WAS THE BEST HUNTING DOG EVER, SHE NEVER NEEDED ANY LESSONS, WE WALKED HER EVERYDAY THE VET SAID THATS ONE OF THE REASONS SHE LIVED SO LONG, SAVE A PET IS A WONDERFUL PLACE , I RECOMMEND IT TO ANYONE LOOKING FOR A GOOD PET,

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5 out of 5 people found this review helpful.

.

I have adopted seven cats from this shelter over the years and continue to be amazed at how well all animals are taken care of with such minimal staff ! These people are truly amazing from the animal health department staff to the people who tend to the kennels and cat rooms. Everyone is very patient and caring and will help you even after the adoption has been completed. Drive as far as you have to to adopt your pet from here as you will know they have been well cared for !

PROS: Great staff !
CONS: None !

5
★★★★★

I have adopted seven cats from this shelter over the years and continue to be amazed at how well all animals are taken care of with such minimal staff ! These people are truly amazing from the animal health department staff to the people who tend to the kennels and cat rooms. Everyone is very patient and caring and will help you even after the adoption has been completed. Drive as far as you have to to adopt your pet from here as you will know they have been well cared for !

PROS: Great staff !
CONS: None !

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5 out of 6 people found this review helpful.

.

I adopted my dog from Save A Pet a fews years ago. Beware, the place is loud is all the dogs are trying hard to get your attention. And, it smells of urine but that is to be expected as dogs do pee. But, the people working here are kind and will help you find the perfect dog or cat for you. The animals are not free, you do have to give a donation. But they've spent a lot of money taking care of the animals, so the donation is nothing. Adopt a pet from Save A Pet and you'll find a friend for life.

5
★★★★★

I adopted my dog from Save A Pet a fews years ago. Beware, the place is loud is all the dogs are trying hard to get your attention. And, it smells of urine but that is to be expected as dogs do pee. But, the people working here are kind and will help you find the perfect dog or cat for you. The animals are not free, you do have to give a donation. But they've spent a lot of money taking care of the animals, so the donation is nothing. Adopt a pet from Save A Pet and you'll find a friend for life.

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5 out of 6 people found this review helpful.

.

This is a God send for animals needing a second chance. If you ever think of adopting a pet give Save A Pet a try. The animals are well taken care of. If you are not thinking of adopting then a donation will be welcomed. All the money goes towards the aninimals. The people who work here are great and deserve a medal for their efforts!!!!

5
★★★★★

This is a God send for animals needing a second chance. If you ever think of adopting a pet give Save A Pet a try. The animals are well taken care of. If you are not thinking of adopting then a donation will be welcomed. All the money goes towards the aninimals. The people who work here are great and deserve a medal for their efforts!!!!

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5 out of 6 people found this review helpful.

.

An animal shelter typically does a tremendous amount of work. Save a pet Is a good shelter It handles a large load of animal and has a very good adoption program. Animals are healthy are ready to be placed. Nice kennel.

4
★★★★☆

An animal shelter typically does a tremendous amount of work. Save a pet Is a good shelter It handles a large load of animal and has a very good adoption program. Animals are healthy are ready to be placed. Nice kennel.

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5 out of 6 people found this review helpful.

.

At this facility all the animals are well taken care of, and loved. They have special adoptions events, and you can even have your pet stay here while you are away.
If I am ever are looking for a companion, I will go here and adopt one.
All donations go the upkeep of this facility, and of course to the many animals who call this place home for the time being.

5
★★★★★

At this facility all the animals are well taken care of, and loved. They have special adoptions events, and you can even have your pet stay here while you are away.
If I am ever are looking for a companion, I will go here and adopt one.
All donations go the upkeep of this facility, and of course to the many animals who call this place home for the time being.

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5 out of 6 people found this review helpful.

 

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