Pep Boys Auto Parts & Service

★★☆☆☆
  • 5959 S Western Ave

    Chicago, IL 60636

    Map & Directions
  • 773-776-9477

About Pep Boys Auto Parts & Service

Categories
  • Automotive Repair
  • Auto Parts & Accessories
  • Tires
  • Oil Changes
  • Towing Companies
Hours
M-Sa 8am-8pm, Su 9am-6pm
Emails
  • contactus@pepboys.com
Payment Options
  • American Express
  • Apple Pay
  • Cash
  • Check
  • Diners Club
  • Discover
  • MasterCard
  • Visa
Brands
  • AC Delco
  • Actron
  • AllTrade
  • ArmorAll
  • Autolite
  • Bayco
  • BF Goodrich
  • Black & Decker
  • Black Magic
  • Bosch
  • Castrol
  • Champion
  • Chevron
  • Coleman
  • Continental
  • Cooper
  • CRC
  • Dayco
  • DeWalt
  • Eagle One
  • Fram
  • Goodyear
  • Gumout
  • Gunk
  • Hankook
  • Haynes
  • K&N
  • Kawasaki
  • Lucas
  • Meguiars
  • Michelin
  • Mobil
  • Monroe
  • Mothers
  • NGK
  • OTC
  • Peak
  • Pennzoil
  • Philips
  • Powerbuilt
  • Purolator
  • Quaker State
  • RainX
  • Schumacher
  • Snap-on
  • STP
  • Surf City Garage
  • Turtle Wax
  • Valvoline
  • Walker
Services
  • Alignments
  • Alternators
  • Batteries
  • Brakes
  • Clutch Replacement
  • Engine Repair
  • Exhaust
  • Fluid Exchanges
  • Heating & Cooling
  • Manufacturer’s Scheduled Maintenance
  • Oil Changes
  • Seasonal Prep Packages
  • Starters
  • State Inspections (by location)
  • Steering and Suspension
  • Tires
  • Tune-Ups + FREE Services: Battery Installation
  • Battery Test
  • Windshield Wiper Replacement

Automotive

Automotive
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Brakes & Tire Services
Engine Performance
Oil Changes & Batteries
Shocks & Struts
Alignments

Brake Repair Services

If your brakes squeal or grind, grab causing jerky stops or your warning light flashes it may be time for a free* brake system inspection. Pep Boys offers brake service packages starting as low as $129.99 per front or rear brake service ($99.99 after mail-in rebate).

    Tire Services

      1.5 2
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      .

      I am disappointed to learn that the location at 5959 S. Western Ave Chicago, IL has poor service and that you have to pay close attetnion to the bill. Yesterday, a family member had her car towed in to have a starter installed only to be told that she have to have a diagnostic test which cost $97.00. She told them she didn't want the test and was then told that they have to perform it before installing a part that she may not need. Needless to say, they quoted her a bill for $542.00 and told her the place where they order parts is now closed so they will have to keep her car until today(Dec 12th). A friend stopped by to give her a ride home and inquired about the charges only to discover that they were charging $38.00 for a part warranty that they never informed her about. Today, she did pick up her car and she gave them a coupon for $50.00 off which they were disappointed about.
      PLEASE BE AWARE OF PEP BOYS HORRIBLE SERVICE FOR THESE PEOPLE ARE NICKLE SLICK!!!

      2
      ★★☆☆☆

      I am disappointed to learn that the location at 5959 S. Western Ave Chicago, IL has poor service and that you have to pay close attetnion to the bill. Yesterday, a family member had her car towed in to have a starter installed only to be told that she have to have a diagnostic test which cost $97.00. She told them she didn't want the test and was then told that they have to perform it before installing a part that she may not need. Needless to say, they quoted her a bill for $542.00 and told her the place where they order parts is now closed so they will have to keep her car until today(Dec 12th). A friend stopped by to give her a ride home and inquired about the charges only to discover that they were charging $38.00 for a part warranty that they never informed her about. Today, she did pick up her car and she gave them a coupon for $50.00 off which they were disappointed about.
      PLEASE BE AWARE OF PEP BOYS HORRIBLE SERVICE FOR THESE PEOPLE ARE NICKLE SLICK!!!

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      .

      Their staff is ruled I think they can use a class in customer service I wouldn't go back here if they offer to do my car for free. You would think in this tough time and will so many car repair shops, stores would be little bit more customer service friendly. As a rule I don't shop where the customer service is poor. I know... maybe if they shun this one down the workers would realize that customers that help pay their salary.

      1
      ★☆☆☆☆

      Their staff is ruled I think they can use a class in customer service I wouldn't go back here if they offer to do my car for free. You would think in this tough time and will so many car repair shops, stores would be little bit more customer service friendly. As a rule I don't shop where the customer service is poor. I know... maybe if they shun this one down the workers would realize that customers that help pay their salary.

      Was this review helpful to you?
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