The Home Depot

★☆☆☆☆
  • 2111 S Randall Rd

    Geneva, IL 60134

    Map & Directions
  • 630-262-0380

About The Home Depot

Categories
  • Hardware
  • Industrial Equipment
  • Building Materials
  • Lawn & Garden Equipment Manufacturers
  • Carpeting
  • Floor Coverings
  • Household Appliances
Hours
M-Sa 6am-10pm, Su 8am-8pm

Home & Garden

Home & Garden
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ATT: HOME DEPOT CORPORATE
I normally don??t write reviews like this but it??s high time this story is told. The Home Depot in Geneva, IL has been here 12+ years. I remember shopping there when they first opened and it quickly became my favorite store. Menards was just down the road and although Home Depot wasn??t always the lowest price, I felt that their knowledgeable staff was well worth the money. So many times I walked back to my car with a real feeling of empowerment ?? I??m somewhat handy and with their expertise, there was almost nothing I couldn??t handle for my new house.
How times have changed?..
Yesterday, March 9, 2010 at around 8PM I walked in to my neighborhood Home Depot. The store was dead but there were plenty of associates standing around and lounging throughout the store, in groups, laughing and conversing etc. In fact, I noticed more orange aprons than consumers as I walked back to the electrical isle. At least 3 pairs of eyes fell on me as I walked past but not a single one offered assistance or even acknowledged my presence.
There I spent over 20 minutes, entirely alone. Not until I walked past the closed checkout lanes did one of a group of 3 associates huddled together in discussion, look up and acknowledge me. ??Hey, that??s a lot of electrical rope you got there?someone??s going to have fun tonight?. I kept walking. A lone cashier cash register at the end of the store by lumber was open but she was ringing up a lumber sale and had another waiting so I went through the self-checkout. It took 3 attempts but I finally figured it out. I walked past the abandoned station that oversees the self checkout and left the store.
Unfortunately, my experience repeats itself again and again in your store here in Geneva, IL. I suspect I??m not the only one.
You??re running this store like it??s 1992. If it was up to me, I would review yesterday??s tape and there would be several former Home Depot employees looking for work today.
Next time, I??ll just click on www.amazon for my electrical equipment.
Thank you for your time.

1
★☆☆☆☆

ATT: HOME DEPOT CORPORATE
I normally don??t write reviews like this but it??s high time this story is told. The Home Depot in Geneva, IL has been here 12+ years. I remember shopping there when they first opened and it quickly became my favorite store. Menards was just down the road and although Home Depot wasn??t always the lowest price, I felt that their knowledgeable staff was well worth the money. So many times I walked back to my car with a real feeling of empowerment ?? I??m somewhat handy and with their expertise, there was almost nothing I couldn??t handle for my new house.
How times have changed?..
Yesterday, March 9, 2010 at around 8PM I walked in to my neighborhood Home Depot. The store was dead but there were plenty of associates standing around and lounging throughout the store, in groups, laughing and conversing etc. In fact, I noticed more orange aprons than consumers as I walked back to the electrical isle. At least 3 pairs of eyes fell on me as I walked past but not a single one offered assistance or even acknowledged my presence.
There I spent over 20 minutes, entirely alone. Not until I walked past the closed checkout lanes did one of a group of 3 associates huddled together in discussion, look up and acknowledge me. ??Hey, that??s a lot of electrical rope you got there?someone??s going to have fun tonight?. I kept walking. A lone cashier cash register at the end of the store by lumber was open but she was ringing up a lumber sale and had another waiting so I went through the self-checkout. It took 3 attempts but I finally figured it out. I walked past the abandoned station that oversees the self checkout and left the store.
Unfortunately, my experience repeats itself again and again in your store here in Geneva, IL. I suspect I??m not the only one.
You??re running this store like it??s 1992. If it was up to me, I would review yesterday??s tape and there would be several former Home Depot employees looking for work today.
Next time, I??ll just click on www.amazon for my electrical equipment.
Thank you for your time.

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