Matsuyama

★★★★☆
  • 1059 W Belmont Ave

    Chicago, IL 60657

    Map & Directions
  • 773-327-8838

About Matsuyama

Categories
  • Restaurants
  • Asian Restaurants

Food

Food
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.

If this place used to be hopping back a few years ago, what happened that they were evicted in March 2010?

0
★☆☆☆☆

If this place used to be hopping back a few years ago, what happened that they were evicted in March 2010?

.

Food Quality: Great. My girlfriend and I had the godzilla maki, arizona summer maki, and vegetable tempura. The maki were unique, fresh, and would have been very enjoyable if my mind wasn't so saddened by the heartbreaking service

Service Quality: Absolutely unacceptable.

The Story:
1. So, we arrived without reservation. They told us it would be a 10 minute wait: we waited for 30 minutes. Ok, since it was a Saturday night and we didn't have reservations, this could be somewhat understandable, but despite them crossing us many times while waiting, they never once gave us an update after the initial 10 minutes...
2. 15 minutes after we finally sat down, someone came to our table to take our order and told us that the sushi would take about 25 minutes to bring out, and suggested we order an appetizer or two, so we got 2 appetizers.
3. Well, 20 minutes later, she brings us only 1 of our 2 ordered appetizers and only a few minutes after that she gave us our entree. Still without the other appetizer we ordered, we had no choice but to start eating the entree, which took about 20 minutes. 15 minutes after we finished the entree and the appetizer (which also acted as an entree since it was pretty much brought out at the same time) we started to put our coats on to ready ourselves for the check until, shockingly, they decided to bring out the other appetizer (fried dumplings) that we had ordered almost an hour before. They didn't even ask us if we still wanted it; they just brought it to us... Trying to explain to them that we were expecting both the appetizers before the entree and didn't want the appetizer, the waitress shot me this awful glare and grabbed the food and marched back to the kitchen without saying a word.

I hate to let one bad egg spoil the rest, but the other reviewers seem to have had similar experiences.

:-(

1
★★☆☆☆

Food Quality: Great. My girlfriend and I had the godzilla maki, arizona summer maki, and vegetable tempura. The maki were unique, fresh, and would have been very enjoyable if my mind wasn't so saddened by the heartbreaking service

Service Quality: Absolutely unacceptable.

The Story:
1. So, we arrived without reservation. They told us it would be a 10 minute wait: we waited for 30 minutes. Ok, since it was a Saturday night and we didn't have reservations, this could be somewhat understandable, but despite them crossing us many times while waiting, they never once gave us an update after the initial 10 minutes...
2. 15 minutes after we finally sat down, someone came to our table to take our order and told us that the sushi would take about 25 minutes to bring out, and suggested we order an appetizer or two, so we got 2 appetizers.
3. Well, 20 minutes later, she brings us only 1 of our 2 ordered appetizers and only a few minutes after that she gave us our entree. Still without the other appetizer we ordered, we had no choice but to start eating the entree, which took about 20 minutes. 15 minutes after we finished the entree and the appetizer (which also acted as an entree since it was pretty much brought out at the same time) we started to put our coats on to ready ourselves for the check until, shockingly, they decided to bring out the other appetizer (fried dumplings) that we had ordered almost an hour before. They didn't even ask us if we still wanted it; they just brought it to us... Trying to explain to them that we were expecting both the appetizers before the entree and didn't want the appetizer, the waitress shot me this awful glare and grabbed the food and marched back to the kitchen without saying a word.

I hate to let one bad egg spoil the rest, but the other reviewers seem to have had similar experiences.

:-(

Pros: Unique food. Maki is fresh and well done.

Cons: The servicice was atrocious and disheartening.

.

I went on a friday night with a reservation and we got sat right away. It took 20 minutes for someone to come over to the table to even greet us. When we told management, they said that the server will be over in a minute. The food took awhile to prepare but the sushi was good. I suggest the ruby. But the service was so aweful that the server poured water into a glass of white wine!! Go at your own risk.

1
★★★☆☆

I went on a friday night with a reservation and we got sat right away. It took 20 minutes for someone to come over to the table to even greet us. When we told management, they said that the server will be over in a minute. The food took awhile to prepare but the sushi was good. I suggest the ruby. But the service was so aweful that the server poured water into a glass of white wine!! Go at your own risk.

Pros: Pretty good sushi

Cons: Service is BAD

.

Where do you get off telling people what they can and can't tattoo on their body? I'm not into swastikas either, but you were there to eat, not scrutinize the waiters body art.

1
★★★☆☆

Where do you get off telling people what they can and can't tattoo on their body? I'm not into swastikas either, but you were there to eat, not scrutinize the waiters body art.

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Just a little tidbit of information Chicago: swastikas are holy symbols in India, Tibet, across much of Asia - they are revered by Buddhists and HIndus alike. They have a lot of positive religious and historical significance dating thousands of years before the Nazis. Just because somebody has a swastika tattoo does not automatically mean they are a white supremicist. Now perhaps your waiter had other signs that also caused you to be fearful and come to that conclusion. I might also suspect the waiter was portraying a common symbol of his religion. I understand that you did not appreciate the restaurant's response to your complaint, and that is a valid point but I wanted to bring this fact to your attention as it may change your opinion.

2
★★★★☆

Just a little tidbit of information Chicago: swastikas are holy symbols in India, Tibet, across much of Asia - they are revered by Buddhists and HIndus alike. They have a lot of positive religious and historical significance dating thousands of years before the Nazis. Just because somebody has a swastika tattoo does not automatically mean they are a white supremicist. Now perhaps your waiter had other signs that also caused you to be fearful and come to that conclusion. I might also suspect the waiter was portraying a common symbol of his religion. I understand that you did not appreciate the restaurant's response to your complaint, and that is a valid point but I wanted to bring this fact to your attention as it may change your opinion.

.

On Friday, January 19, 2007, I had my first, and what will certainly be my last, dining experience at Matsu Yama. The sushi was good and reasonably priced, however, I found it utterly offensive that my waiter openly displayed a swastika tattoo on his right forearm. When I calmly and politely voiced my concern to the manager, I was met with a confrontational tone and an unapologetic response including a needlessly brusque reminder that ?this is America, a democracy, and he [the waiter] is entitled to do whatever he wants.? Indeed, a person is entitled to have whatever sort of tattoo they please and likewise, I am entitled to have an opinion about it. In modern times, the swastika is a universally recognized symbol of hatred, intolerance and persecution. There is nothing any employee of Matsu Yama could have said to make me feel differently about this, however, there are a plethora of things they could have said to retain my patronage in the future. For example, an acceptable response might have gone something like this: ?I apologize if you were offended, however, he is entitled to have any sort of tattoo he likes. Please understand that it does not represent the views of this restaurant.? Yet, Matsu Yama is apparently not concerned with satisfying their customers or with dispelling any notion that they endorse hate. As a result, I will take my business elsewhere and I implore you to do the same.

1
★★★☆☆

On Friday, January 19, 2007, I had my first, and what will certainly be my last, dining experience at Matsu Yama. The sushi was good and reasonably priced, however, I found it utterly offensive that my waiter openly displayed a swastika tattoo on his right forearm. When I calmly and politely voiced my concern to the manager, I was met with a confrontational tone and an unapologetic response including a needlessly brusque reminder that ?this is America, a democracy, and he [the waiter] is entitled to do whatever he wants.? Indeed, a person is entitled to have whatever sort of tattoo they please and likewise, I am entitled to have an opinion about it. In modern times, the swastika is a universally recognized symbol of hatred, intolerance and persecution. There is nothing any employee of Matsu Yama could have said to make me feel differently about this, however, there are a plethora of things they could have said to retain my patronage in the future. For example, an acceptable response might have gone something like this: ?I apologize if you were offended, however, he is entitled to have any sort of tattoo he likes. Please understand that it does not represent the views of this restaurant.? Yet, Matsu Yama is apparently not concerned with satisfying their customers or with dispelling any notion that they endorse hate. As a result, I will take my business elsewhere and I implore you to do the same.

.

Great service, great atmosphere, and amazing sushi. You have to try the "Black Pearl". My boyfriend swears by it! I promise you won't be dissapointed. But make sure you make a reservation on the weekends. It's a busy place!

2
★★★★★

Great service, great atmosphere, and amazing sushi. You have to try the "Black Pearl". My boyfriend swears by it! I promise you won't be dissapointed. But make sure you make a reservation on the weekends. It's a busy place!

.

This spot is right around the corner, so we thought we would check it out and we are glad we did! It was hoppin' for 7 PM on a Saturday night and now we know why. The food was great for the price and since it is BYOB we felt that it was even more of a bargain. We loved the Godzilla roll and the Chicago Crazy roll. The sushi was fresh and had great flavor- the presentation was wicked as well. Highly recommend this spot so for some unpretentious yet scrumptious fare.

2
★★★★★

This spot is right around the corner, so we thought we would check it out and we are glad we did! It was hoppin' for 7 PM on a Saturday night and now we know why. The food was great for the price and since it is BYOB we felt that it was even more of a bargain. We loved the Godzilla roll and the Chicago Crazy roll. The sushi was fresh and had great flavor- the presentation was wicked as well. Highly recommend this spot so for some unpretentious yet scrumptious fare.

Pros: Freshness, price

Cons: service a tad slow

.

I am a huge sushi lover and am so happy to have Matsu Yama right in my neighborhood! Way better service, price, and fish quality than Rise and right in the same area! BYOB with no corking fee and 1000 liquors is right down the street. Try the White dragon, Ruby maki, and Green Turtle. The sushi chef's presentation is one of the best I've seen. Their sashimi is delicious, along with the seaweed salad. If you aren't a sushi lover, try the stir fried octopus in house hot sauce- phenomenal!

2
★★★★★

I am a huge sushi lover and am so happy to have Matsu Yama right in my neighborhood! Way better service, price, and fish quality than Rise and right in the same area! BYOB with no corking fee and 1000 liquors is right down the street. Try the White dragon, Ruby maki, and Green Turtle. The sushi chef's presentation is one of the best I've seen. Their sashimi is delicious, along with the seaweed salad. If you aren't a sushi lover, try the stir fried octopus in house hot sauce- phenomenal!

Pros: Fabulous Service, Fresh Fish, Great Value

Cons: Not alot of parking

.

My wife and I have been on a sushi kick this past few months, checking reviews here, and going out. The high quality of food (very important), and service, along with great value, has prompted me to write a little about this restaurant. The service is friendly, knowledgeable, and attentive. The thick, fresh, flavorful sashimi platter was the best I've had outside of New York City. Do try the mussell sake soup! White Dragon also is the best version of this roll I've had in a long time. TIPS: free valet on weekdays, and its BYOB! Decor is great, minimalist, with warm wood tables, and chairs.

2
★★★★★

My wife and I have been on a sushi kick this past few months, checking reviews here, and going out. The high quality of food (very important), and service, along with great value, has prompted me to write a little about this restaurant. The service is friendly, knowledgeable, and attentive. The thick, fresh, flavorful sashimi platter was the best I've had outside of New York City. Do try the mussell sake soup! White Dragon also is the best version of this roll I've had in a long time. TIPS: free valet on weekdays, and its BYOB! Decor is great, minimalist, with warm wood tables, and chairs.

Pros: Fresh/Flavorful Fish, Friendly Service, Good value

.

The people at this corner sushi restaurant are so gracious and friendly, and the sushi stands out as among some of the best I've had. Matsu Yama doesn't supplement the menu with entrees, so the focus us on the sushi. Excellent food at a reasonable price.

2
★★★★☆

The people at this corner sushi restaurant are so gracious and friendly, and the sushi stands out as among some of the best I've had. Matsu Yama doesn't supplement the menu with entrees, so the focus us on the sushi. Excellent food at a reasonable price.

Pros: Good value, Excellent quality, Friendly service

 

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