Naplestons Chrysler Jeep Dodge

★☆☆☆☆
  • 6116 N Western Ave

    Chicago, IL 60659

    Map & Directions
  • 773-508-5800

About Naplestons Chrysler Jeep Dodge

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I am not a person who posts reviews to websites, so the fact that I'm writing this is a testimony to the outrage my wife and I felt about our experience at Napleton's Northwestern Dodge. We brought our mini-van in for a problem with the starter. It turned out to be a $10 fuse replacement, but when they called to give us the bill they nonchallantly mentioned that our sideview mirror was broken. The last time we saw the van the mirror was fine, and now suddenly the glass was completely ripped out of the housing! Of course they'd be happy to fix it for about $300, but they would take no responsibility for it. This despite the fact that they had the van parked on one of the busiest streets in town for over 36 hours at a minimum! It was 48 hours before they even looked at the van! Dealing with this company was a enfuriating and dehumanizing experience and we wouldn't recommend them to our worst enemies.

1
★☆☆☆☆

I am not a person who posts reviews to websites, so the fact that I'm writing this is a testimony to the outrage my wife and I felt about our experience at Napleton's Northwestern Dodge. We brought our mini-van in for a problem with the starter. It turned out to be a $10 fuse replacement, but when they called to give us the bill they nonchallantly mentioned that our sideview mirror was broken. The last time we saw the van the mirror was fine, and now suddenly the glass was completely ripped out of the housing! Of course they'd be happy to fix it for about $300, but they would take no responsibility for it. This despite the fact that they had the van parked on one of the busiest streets in town for over 36 hours at a minimum! It was 48 hours before they even looked at the van! Dealing with this company was a enfuriating and dehumanizing experience and we wouldn't recommend them to our worst enemies.

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I walked into this place knowing I wanted a Caravan and the options I needed/wanted.I felt like I was teaching again, the staff looked like they were still in highschool.It only got worse after that.The salesman knew less than I did about the model I wanted and then they wanted me to "buy" one on the lot and come back to exchange it the next day!!Meaning that some shady stuff was going on.I was told that they had one out on a test drive but we could just fill out the paper work on a different one and change it the following day.UHGG How stupid are these people???I left disgusted.Go to Sherman Dodge.

PROS: NONE
CONS: uninformed salespeople,scam artists

1
★☆☆☆☆

I walked into this place knowing I wanted a Caravan and the options I needed/wanted.I felt like I was teaching again, the staff looked like they were still in highschool.It only got worse after that.The salesman knew less than I did about the model I wanted and then they wanted me to "buy" one on the lot and come back to exchange it the next day!!Meaning that some shady stuff was going on.I was told that they had one out on a test drive but we could just fill out the paper work on a different one and change it the following day.UHGG How stupid are these people???I left disgusted.Go to Sherman Dodge.

PROS: NONE
CONS: uninformed salespeople,scam artists

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