Firestone Complete Auto Care

★★☆☆☆
Complete Auto Care Since 1926
  • 2255 W Algonquin Rd

    Lake In The Hills, IL 60156

    Map & Directions
  • 224-623-0151

About Firestone Complete Auto Care

Hours
Sun 8am-5pm, Mon-Fri 7am-7pm, Sat 7am-6pm
1.8 5
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This place is a total rip off, they're dishonest, and the customer services sucks. My back brakes were squeaking for 5 months because they didn't lubricate them after I went back to them twice for the extremely annoying noise that they said was coming from my front brakes. They lied, I just went to a family owned mechanic on trinity Dr in LITH (go there)!! who said my back brakes were bone dry, not to mention they charged me $400 and I just got my front brakes done from this other please with great service for $200. Don't ever go to Firestone, they're just like Jiffy Lube scam artists...

1
★☆☆☆☆

This place is a total rip off, they're dishonest, and the customer services sucks. My back brakes were squeaking for 5 months because they didn't lubricate them after I went back to them twice for the extremely annoying noise that they said was coming from my front brakes. They lied, I just went to a family owned mechanic on trinity Dr in LITH (go there)!! who said my back brakes were bone dry, not to mention they charged me $400 and I just got my front brakes done from this other please with great service for $200. Don't ever go to Firestone, they're just like Jiffy Lube scam artists...

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I'm writing this review to save others like me a great deal of money and aggrevation. This is the worst repair shop I have ever been to. No one knows what they are doing and their prices are ridiculous. They should be shut down.

0
★☆☆☆☆

I'm writing this review to save others like me a great deal of money and aggrevation. This is the worst repair shop I have ever been to. No one knows what they are doing and their prices are ridiculous. They should be shut down.

Pros: I don't ever have to make the mistake of taking my car there again.

Cons: Expensive, Extremely slow, did damage to my car

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The work done on my car at this place had to be repaired at another automotive place. I had a difficult time getting a refund of my money here. They acted as though it was no big deal that the work they did on my car was incomplete and fell apart just a few days later. These are the last people that you want working on your car.

1
★☆☆☆☆

The work done on my car at this place had to be repaired at another automotive place. I had a difficult time getting a refund of my money here. They acted as though it was no big deal that the work they did on my car was incomplete and fell apart just a few days later. These are the last people that you want working on your car.

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The wait was long, and the service was just ok. I was not very pleased with this place, and the prices aren't all that great either. The techs were alright, I had no issues there. I guess it was just the customer service. No one went out of their way to be friendly, it seemed like they just wanted to get you to pay and leave.

3
★★★☆☆

The wait was long, and the service was just ok. I was not very pleased with this place, and the prices aren't all that great either. The techs were alright, I had no issues there. I guess it was just the customer service. No one went out of their way to be friendly, it seemed like they just wanted to get you to pay and leave.

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I am happy with the work that has been done here, but they really lie a lot about how long it will take. You can feel it in the waiting room, people are really impatient because it is taking so long. My suggestion = don't lie to your customers!

PROS: PRICE LOCATION
CONS: LIE ABOUT HOW LONG IT WILL TAKE

3
★★★☆☆

I am happy with the work that has been done here, but they really lie a lot about how long it will take. You can feel it in the waiting room, people are really impatient because it is taking so long. My suggestion = don't lie to your customers!

PROS: PRICE LOCATION
CONS: LIE ABOUT HOW LONG IT WILL TAKE

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Message from Firestone Complete Auto Care

Firestone Lake In The Hls cares as much about maintenance as they do about tires. With over 4000 certified ASE technicians, Firestone keeps your car running new longer. Plus when you use Firestone, you get their Fixed right promise - it's fixed right the first time, for the right price, on time, and that's something Firestone's been doing since 1926.

Key Points

  • Run Newer, Longer, Stronger.
  • Revitalize Your Ride!
 

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