Byassee Keyboard & Sound

★★★★☆
  • 521 W Main St

    Marion, IL 62959

    Map & Directions
  • 618-993-8562

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I DO NOT RECOMMEND THE STORE!

The new owner promised to teach the basics of recording equipment that he was either going to sell or recommend to me, then after a long string of "we will get together soons" told me he was not going to....didnt have time. I politely said that I will not continue business with him unless he lives up to the promise made prior to my purchase, but he didnt care, apparently. I had bought about $15,000.00 worth of things from the store and this is the way I'm treated? The guy seems to think of himself as a talented, budding artist or some nonsense and seems completely self centered. Not the way I expected to be treated as a customer.

1
★☆☆☆☆

I DO NOT RECOMMEND THE STORE!

The new owner promised to teach the basics of recording equipment that he was either going to sell or recommend to me, then after a long string of "we will get together soons" told me he was not going to....didnt have time. I politely said that I will not continue business with him unless he lives up to the promise made prior to my purchase, but he didnt care, apparently. I had bought about $15,000.00 worth of things from the store and this is the way I'm treated? The guy seems to think of himself as a talented, budding artist or some nonsense and seems completely self centered. Not the way I expected to be treated as a customer.

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- I recently went into Byasee to look into buying a guitar for my son. The first person I talked to didn't know where to direct me so she sent me to their "guitar guy" I spoke with him and he not only educated me on the ibanez guitar ( I had only heard about fender) he also helped me figure out all of my options when buying a starter guitar. I was impressed. I know that the new owners are young, I hope they do well. I myself own a private business and it's tough. Regardless I didnt buy anything that day but if I decide to buy anything it will be from Byasee. I appreciate the genuine want-to-help atmosphere I get from there...I recommend it. I would like to end with "support local businesses" especially ones that work so hard for average folks like me.

4
★★★★☆

- I recently went into Byasee to look into buying a guitar for my son. The first person I talked to didn't know where to direct me so she sent me to their "guitar guy" I spoke with him and he not only educated me on the ibanez guitar ( I had only heard about fender) he also helped me figure out all of my options when buying a starter guitar. I was impressed. I know that the new owners are young, I hope they do well. I myself own a private business and it's tough. Regardless I didnt buy anything that day but if I decide to buy anything it will be from Byasee. I appreciate the genuine want-to-help atmosphere I get from there...I recommend it. I would like to end with "support local businesses" especially ones that work so hard for average folks like me.

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Under new ownership! Customer service is outstanding. I suggest to anyone who has had a bad experience in the past with customer service to give Byassee another try now. If you can't find what your looking for in the store don't hesitate to ask, they will help you. Will continue to give them my business. I hope the rumors are true about the recording studio! That would be great for our area.

5
★★★★★

Under new ownership! Customer service is outstanding. I suggest to anyone who has had a bad experience in the past with customer service to give Byassee another try now. If you can't find what your looking for in the store don't hesitate to ask, they will help you. Will continue to give them my business. I hope the rumors are true about the recording studio! That would be great for our area.

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-After reading previous reviews I would like to comment on some new information that might be helpful to the public when deciding what music store to visit in the southern illinois region. Byassee is now under new management and they seem to be changing and upgrading the store. I've noticed about 5 new lines already, and the store looks better than ever. They have more help, new products, and are providing a great music store for this area. Check it out! You wont be dissapointed. (I also heard they are soon to have recording studio, which would be awesome)

4
★★★★☆

-After reading previous reviews I would like to comment on some new information that might be helpful to the public when deciding what music store to visit in the southern illinois region. Byassee is now under new management and they seem to be changing and upgrading the store. I've noticed about 5 new lines already, and the store looks better than ever. They have more help, new products, and are providing a great music store for this area. Check it out! You wont be dissapointed. (I also heard they are soon to have recording studio, which would be awesome)

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My husband and I heard that Byassee had a great selection of instruments and pro audio equipment in the area. We spent an hour driving time to Marion to check out Byassee's and we were not disappointed. This store has just about everything a musician would need. The sales people were extremely friendly, helpful, informative and very knowledgeable of not only the instruments, but they were up-to-date on pro audio computer, home and live- recording. Kevin, our salesman, even solved one of our home-recording problems, without even seeing our set-up. Our hats are off to Byassee Music Store and the staff. We'll be back.

5
★★★★★

My husband and I heard that Byassee had a great selection of instruments and pro audio equipment in the area. We spent an hour driving time to Marion to check out Byassee's and we were not disappointed. This store has just about everything a musician would need. The sales people were extremely friendly, helpful, informative and very knowledgeable of not only the instruments, but they were up-to-date on pro audio computer, home and live- recording. Kevin, our salesman, even solved one of our home-recording problems, without even seeing our set-up. Our hats are off to Byassee Music Store and the staff. We'll be back.

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1 out of 1 people found this review helpful.

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Byassee Keyboard & Sound is a local favorite for music lessons. However, their customer service is lacking. The front desk people can be really rude or just down right ignore you. Unfortunately, there are not a whole lot of other stores that carry the sheet music and books that they do.

3
★★★☆☆

Byassee Keyboard & Sound is a local favorite for music lessons. However, their customer service is lacking. The front desk people can be really rude or just down right ignore you. Unfortunately, there are not a whole lot of other stores that carry the sheet music and books that they do.

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