Animal E.R. Of Arlington Heights

★★☆☆☆
Full service animal hospital.
42.1099 -87.9686
Map and Directions to Care Animal Hospital

847-394-6049

1195 E Palatine Rd

Arlington Hts, IL

60004

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Reviews 1 - 19 of 19.
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I am not the one to typically write bad reviews, but I feel so strongly about this review I have to let people know. My husband and I took our 15 year old Pomeranian to the after-hours emergency care at about 8pm. Our dog tripped and fell over and was screaming in pain and was unable to stand at all. We were put into a room right away, however after waiting for 1.5 hrs patiently we asked a passing nurse when we might be seen, just wanting an ETA. He rudely told us that there were other emergencies (which we totally understood) then proceeded to tell us that they were more important than a POSSIBLE hurt leg. For one thing we were just looking for an ETA, but what really pissed me off was my dogs leg was pointed the wrong way and he was screaming in pain ?? its wasn??t POSSIBLE that is was hurt, it was POSITIVELY hurt. We were so pissed off by this comment and by the fact that we waiting 1.5 hrs without even an update from someone that we left and went somewhere else. It turns out that he dislocated his hip and it needed to be put back in place, he is now on bed rest and recovering no thanks to Care Animal Hospital. I will NEVER come here again!

1
★☆☆☆☆

I am not the one to typically write bad reviews, but I feel so strongly about this review I have to let people know. My husband and I took our 15 year old Pomeranian to the after-hours emergency care at about 8pm. Our dog tripped and fell over and was screaming in pain and was unable to stand at all. We were put into a room right away, however after waiting for 1.5 hrs patiently we asked a passing nurse when we might be seen, just wanting an ETA. He rudely told us that there were other emergencies (which we totally understood) then proceeded to tell us that they were more important than a POSSIBLE hurt leg. For one thing we were just looking for an ETA, but what really pissed me off was my dogs leg was pointed the wrong way and he was screaming in pain ?? its wasn??t POSSIBLE that is was hurt, it was POSITIVELY hurt. We were so pissed off by this comment and by the fact that we waiting 1.5 hrs without even an update from someone that we left and went somewhere else. It turns out that he dislocated his hip and it needed to be put back in place, he is now on bed rest and recovering no thanks to Care Animal Hospital. I will NEVER come here again!

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Care Animal Hospital doesn't care about their patients or their employees. The only thing Care cares about is making money. I'm telling you this from an insider's viewpoint. The owners are rude, the technicians are rude, and the receptionists don't care at all about helping customers, just gossip.

1
★☆☆☆☆

Care Animal Hospital doesn't care about their patients or their employees. The only thing Care cares about is making money. I'm telling you this from an insider's viewpoint. The owners are rude, the technicians are rude, and the receptionists don't care at all about helping customers, just gossip.

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Deserving of zero stars. This place should be shut down. If you care about your animal do not walk into this place. Time and time again I have gone here thinking I had no choice in the middle of the night. Enough is enough. DR. AUL is a kidnapper of your animal to rake in the $$$$$$$. SCAM SCAM SCAM and they use your emotions to get you to spend money.

1
★☆☆☆☆

Deserving of zero stars. This place should be shut down. If you care about your animal do not walk into this place. Time and time again I have gone here thinking I had no choice in the middle of the night. Enough is enough. DR. AUL is a kidnapper of your animal to rake in the $$$$$$$. SCAM SCAM SCAM and they use your emotions to get you to spend money.

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I helped my neighbor take their dog in - he was in pain. We saw Dr. Aul. He told us the dog may need surgery - his diagnosis made no sense. He sent us home with no pain meds. We decided to get a second opinion - we called to get a copy of the XRay. The receptionist put Dr Aul on the phone with me. He was trying to talk me out of a second opinion - said his surgeons could do the job, etc. I made it clear that I was going to get a second opinion and needed the XRay, so he HUNG UP on me. Then we had to pay for a copy of the XRay that we had already paid for!!

Never again will my neighbors or I set foot in this place. Horrid customer service - being hung up on was the last straw! Do not waste your time bringing your pet here!

1
★☆☆☆☆

I helped my neighbor take their dog in - he was in pain. We saw Dr. Aul. He told us the dog may need surgery - his diagnosis made no sense. He sent us home with no pain meds. We decided to get a second opinion - we called to get a copy of the XRay. The receptionist put Dr Aul on the phone with me. He was trying to talk me out of a second opinion - said his surgeons could do the job, etc. I made it clear that I was going to get a second opinion and needed the XRay, so he HUNG UP on me. Then we had to pay for a copy of the XRay that we had already paid for!!

Never again will my neighbors or I set foot in this place. Horrid customer service - being hung up on was the last straw! Do not waste your time bringing your pet here!

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I was blessed to be given my precious little puppy as a gift after getting engaged! SHe is the love of my life and would do anything for her. I brought her to care animal hospital thinking she would get all of her vaccinations and any help she needed there. Unfortunately I ended spending hundreds of dollars for shots that made my puppy lethargic and dizzy (Where she couldn't even walk!) To make things better, every time I visited that place they would harass me about giving my dog painful surgery for her "luxating patella" which she DOES NOT HAVE! My puppy runs, jumps, and plays on a daily basis!
Unfortunately, I had to bring her in again due to a minor urine infection. They made me leave her there while they ran tests to call me back FIVE hours later and tell me that they were going to begin the process of sedating her and giving her emergency surgery! (For a urine infection?????) I Demanded that they do not touch her and sped over there to save her! I then took her to March Animal Hospital in Arlington Heights as well, and they told me my puppy was perfectly fine and would NEVER need surgery!
If you love your pets you would take them March and run as fast as you can away from Care, because quite frankly, they do NOT care about animals! They only care about money.

1
★☆☆☆☆

I was blessed to be given my precious little puppy as a gift after getting engaged! SHe is the love of my life and would do anything for her. I brought her to care animal hospital thinking she would get all of her vaccinations and any help she needed there. Unfortunately I ended spending hundreds of dollars for shots that made my puppy lethargic and dizzy (Where she couldn't even walk!) To make things better, every time I visited that place they would harass me about giving my dog painful surgery for her "luxating patella" which she DOES NOT HAVE! My puppy runs, jumps, and plays on a daily basis!
Unfortunately, I had to bring her in again due to a minor urine infection. They made me leave her there while they ran tests to call me back FIVE hours later and tell me that they were going to begin the process of sedating her and giving her emergency surgery! (For a urine infection?????) I Demanded that they do not touch her and sped over there to save her! I then took her to March Animal Hospital in Arlington Heights as well, and they told me my puppy was perfectly fine and would NEVER need surgery!
If you love your pets you would take them March and run as fast as you can away from Care, because quite frankly, they do NOT care about animals! They only care about money.

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I have always received great customer service when I call, when I am there with any of my pets, and all the staff act like they genuinely love our dogs. They even ask me when we are bringing our new one (3rd of the bunch) in. Expensive, sort of, but not outrageous. I have seen more expensive - and they do have great amenities, hours, and always willing to see our dogs. My mother in law also takes her 2 dogs there. They even extract and inseminate for us when breeding. We see Dr. Aul at times, and we have no issues with him. We board elsewhere only because we want more individualized care and attention than an animal hospital can give, and we prefer a fenced area, double fenced if possible, but I would not hesitate to board them there if needed.

4
★★★★☆

I have always received great customer service when I call, when I am there with any of my pets, and all the staff act like they genuinely love our dogs. They even ask me when we are bringing our new one (3rd of the bunch) in. Expensive, sort of, but not outrageous. I have seen more expensive - and they do have great amenities, hours, and always willing to see our dogs. My mother in law also takes her 2 dogs there. They even extract and inseminate for us when breeding. We see Dr. Aul at times, and we have no issues with him. We board elsewhere only because we want more individualized care and attention than an animal hospital can give, and we prefer a fenced area, double fenced if possible, but I would not hesitate to board them there if needed.

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The cashier is not a nice woman. I don't think she knows how to smile, and they are EXTREMELY expensive. I don't think I've ever seen the same doctor twice in the more than 5 years I've been going there. Why do I go there? I work full time and travel and need to board frequently at the last minute. If you're not in my situation, DO NOT GO HERE! I've never actually had a problem with the care, just that they don't seem to 'love' animals, they seem to love to charge lots and lots of money. I will NOT allow my pet to be seen by Dr. Aul. The man is cold, old and bitter, and I really don't think he likes animals at all. I'm betting he couldn't make in medical school, so he ended up being a vet. The other dr's I've seen, (and they are many over the years), have been caring and kind to my pet, but you never see them again and you pay a high premium at this place. I will not get another pet after this one goes unless I can find somewhere else to board them.

2
★★☆☆☆

The cashier is not a nice woman. I don't think she knows how to smile, and they are EXTREMELY expensive. I don't think I've ever seen the same doctor twice in the more than 5 years I've been going there. Why do I go there? I work full time and travel and need to board frequently at the last minute. If you're not in my situation, DO NOT GO HERE! I've never actually had a problem with the care, just that they don't seem to 'love' animals, they seem to love to charge lots and lots of money. I will NOT allow my pet to be seen by Dr. Aul. The man is cold, old and bitter, and I really don't think he likes animals at all. I'm betting he couldn't make in medical school, so he ended up being a vet. The other dr's I've seen, (and they are many over the years), have been caring and kind to my pet, but you never see them again and you pay a high premium at this place. I will not get another pet after this one goes unless I can find somewhere else to board them.

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CARE DOES NOT CARE....I spent $4000 and had both my pets die after released.....I was sent home with a IV Bag and a 7# cat. QUOTE" It's easy to administer"....Instead of caring and saying my cats were going to die, they continued to make me believe they would be helped. It was the worst 3 mos of my life and I won't even give them 1 star. DONT GO HERE>>>IT"S HORRIBLE>>>>>>>>They only want your money.

1
★☆☆☆☆

CARE DOES NOT CARE....I spent $4000 and had both my pets die after released.....I was sent home with a IV Bag and a 7# cat. QUOTE" It's easy to administer"....Instead of caring and saying my cats were going to die, they continued to make me believe they would be helped. It was the worst 3 mos of my life and I won't even give them 1 star. DONT GO HERE>>>IT"S HORRIBLE>>>>>>>>They only want your money.

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This place is awful!!!! My dog needed emergency surgery and she got it done here. They charges us a flat rate of $4000.00 and then the next day she was in critical condition. I went to visit her without signing in so they didn't know I was there. The doctor specifically told me she was in no condition to go home and an hour later they call and ask me to pick my dog up because she is ready to go home. hmmmm what a miracle. in an hour my dog completely recovered and is no longer in critical condition. YEA RIGHT! I flipped. Then they try and argue with me and ask if I am sure that the doctor told me this and not just the tech. Then they call back and apologize once they realize I was there and saw first hand that my dog was in no shape to come home. They apologize and say she can stay but we are going to charge you another $550 like they are doing me some kind of favor. HA! I flipped they offered her to stay for free. I went 4 times just to check on her because I didn't trust her. Then the following day I went to see her a few more times and they told me that if she ate I would be able to pick her up and mind you this is at 2 in the afternoon. So I get a phone call at 4pm saying we are now charging you an extra $300 because you didn't pick her up by 4 pm. b*tch if I would have known I would ahve taken her home when I was there at two but instead you tell me after the fact. This place is only after money and doesn't give a damn about your pet. They want to send home animals in critical condition so they have more room to make more money. If you love your animal do not take them here!!!!!

1
★☆☆☆☆

This place is awful!!!! My dog needed emergency surgery and she got it done here. They charges us a flat rate of $4000.00 and then the next day she was in critical condition. I went to visit her without signing in so they didn't know I was there. The doctor specifically told me she was in no condition to go home and an hour later they call and ask me to pick my dog up because she is ready to go home. hmmmm what a miracle. in an hour my dog completely recovered and is no longer in critical condition. YEA RIGHT! I flipped. Then they try and argue with me and ask if I am sure that the doctor told me this and not just the tech. Then they call back and apologize once they realize I was there and saw first hand that my dog was in no shape to come home. They apologize and say she can stay but we are going to charge you another $550 like they are doing me some kind of favor. HA! I flipped they offered her to stay for free. I went 4 times just to check on her because I didn't trust her. Then the following day I went to see her a few more times and they told me that if she ate I would be able to pick her up and mind you this is at 2 in the afternoon. So I get a phone call at 4pm saying we are now charging you an extra $300 because you didn't pick her up by 4 pm. b*tch if I would have known I would ahve taken her home when I was there at two but instead you tell me after the fact. This place is only after money and doesn't give a damn about your pet. They want to send home animals in critical condition so they have more room to make more money. If you love your animal do not take them here!!!!!

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Please don't bring your pet here. I used this faciilty when my own vet was closed. Our dog was unable to walk or weight bear on her front leg. I took the dog here because I adopted this dog from a friend that is in a nursing home with cancer. She was no longer able to care for her dog and I was lucky enough to be able to adopt her. When I explained to the receptionist that I was the new owner, she stated that she would not change any paperwork until they had written permission from the previous owner. I explained to her that the woman was in a nursing home with cancer and unable to write any type of letter. She told me that was the rule and she would not change any paperwork. I knew right then I should have left but I was desperate. The person at the front desk also kept mispronouncing my dogs name despite repeated corrections. She seemed to think her name was funny. Dr. Aul came in and I did 95% of the talking. He seems to be devoid of a personality. He had little, if any interaction with myself and none with my dog. He demonstrated no compassion - no words of kindness for my pet, no stroking/petting of my dog. He is very cold. Dr. Aul diagnosed my dog as having a subluxed shoulder. When I saw my own vet one month later for our dogs yearly shots, he said he never heard of that diagnosis. I have found out that this place has a very high turnover rate. The woman at the checkout desk was very cold as well. No smiles, no small talk. It seems like no one likes working here. I seriously would discourage anyone from taking their pet here. Read all the other reviews. You'll get a good picture of this place.

1
★☆☆☆☆

Please don't bring your pet here. I used this faciilty when my own vet was closed. Our dog was unable to walk or weight bear on her front leg. I took the dog here because I adopted this dog from a friend that is in a nursing home with cancer. She was no longer able to care for her dog and I was lucky enough to be able to adopt her. When I explained to the receptionist that I was the new owner, she stated that she would not change any paperwork until they had written permission from the previous owner. I explained to her that the woman was in a nursing home with cancer and unable to write any type of letter. She told me that was the rule and she would not change any paperwork. I knew right then I should have left but I was desperate. The person at the front desk also kept mispronouncing my dogs name despite repeated corrections. She seemed to think her name was funny. Dr. Aul came in and I did 95% of the talking. He seems to be devoid of a personality. He had little, if any interaction with myself and none with my dog. He demonstrated no compassion - no words of kindness for my pet, no stroking/petting of my dog. He is very cold. Dr. Aul diagnosed my dog as having a subluxed shoulder. When I saw my own vet one month later for our dogs yearly shots, he said he never heard of that diagnosis. I have found out that this place has a very high turnover rate. The woman at the checkout desk was very cold as well. No smiles, no small talk. It seems like no one likes working here. I seriously would discourage anyone from taking their pet here. Read all the other reviews. You'll get a good picture of this place.

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I have to say Care Animal hospital offers excellent care I live in Northwest IN and travel all the way to Arlington Heights for a surgical procedure for my lab. I have never met a more caring staff. I recommend them so much that I recently traveled there again for Murphy to be evaluated for surgery a second time. Dr Vinayak is the most caring vet I have ever met. Fortunately Murphy does not require surgery at this time, but if he ever does again I would never hesitate to bring him back there.Like I said my regular vet is here in Valparaiso IN and I really wish Care was closer because I would travel there for his regular visits instead of just for surgery. I have not met an unkind person from the desk to the rehab to all of the vets on staff.

5
★★★★★

I have to say Care Animal hospital offers excellent care I live in Northwest IN and travel all the way to Arlington Heights for a surgical procedure for my lab. I have never met a more caring staff. I recommend them so much that I recently traveled there again for Murphy to be evaluated for surgery a second time. Dr Vinayak is the most caring vet I have ever met. Fortunately Murphy does not require surgery at this time, but if he ever does again I would never hesitate to bring him back there.Like I said my regular vet is here in Valparaiso IN and I really wish Care was closer because I would travel there for his regular visits instead of just for surgery. I have not met an unkind person from the desk to the rehab to all of the vets on staff.

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We took our little bird here (an emergency situation) and spent a good 30 minutes listening to the doctor jabber on about how inexperienced the clinic was on exotic care. In the mean time, he asked us a number of different questions regarding his care. None of which mattered a wit. All valuable time wasted, because then we had to race over to another hospital 20 minutes away who specialized in exotics only. He should have made our visit short & sweet and had us on our way. Fortunately, with the care we received at the other clinic which was efficient and effective, the out come was great. No thanks to Care Animal Hospital. This is the only contact with them, but after this experience, it'll be the last.

2
★★☆☆☆

We took our little bird here (an emergency situation) and spent a good 30 minutes listening to the doctor jabber on about how inexperienced the clinic was on exotic care. In the mean time, he asked us a number of different questions regarding his care. None of which mattered a wit. All valuable time wasted, because then we had to race over to another hospital 20 minutes away who specialized in exotics only. He should have made our visit short & sweet and had us on our way. Fortunately, with the care we received at the other clinic which was efficient and effective, the out come was great. No thanks to Care Animal Hospital. This is the only contact with them, but after this experience, it'll be the last.

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They kept my cat for 5 days, charged me OVER $2,000, and then released her to me so I could WATCH HER DIE less than 45 minutes of being home!! It was an awful experience that I should not have had to witness and it should NOT have happened! I would never recommend bringing ANY type of pet to this facility for ANY reason. I brought my cat there for the first time because they were the only place open (late Sunday afternoon) and they are close to my home. He didn??t say much at first until my boyfriend suggested diabetes (the doctor jumped on board agreeing with him). My cat had to stay overnight and be given fluids before they could do another blood test to determine her diagnosis. That turned into 2 days, which then turned to 4. I was given several unclear explanations regarding her condition and diagnosis. When I was finally able to pick her up (AFTER 5 DAYS) they told me she could live comfortably and continue the fluids at home for years. SHE DIED A HORRIBLE DEATH IN FRONT OF ME! THERE WAS NOTHING I COULD DO TO HELP HER. THIS WAS 2 WEEKS AGO AND I AM STILL FURIOUS! I still had to pay for god knows what kinds of medicines I didn??t even get a chance to give her ANY. They took bad care of her there too and I never got her bed back _ which they didn??t put in the cage or her food which they didn??t use. I WOULD HAVE PUT HER TO SLEEP RIGHT AWAY IF I??D KNOWN WHAT SHE WOULD GO THROUGH! THEY INSTEAD CHARGED ME UP THE WALL CONVINCING ME SHE WAS OKAY, LEFT ME FEELING INCREDIBLY GUILTY FOR MAKING MY CAT GO THROUGH THIS, AND WORST OF ALL LEFT ME WITH AN EXTREMLY HORRIBLE IMAGE OF MY BELOVED LITTLE GIRL CRYING OUT FOR HELP AND GASPING FOR LAST BREATHS BEFORE GOING LIMP!

1
★☆☆☆☆

They kept my cat for 5 days, charged me OVER $2,000, and then released her to me so I could WATCH HER DIE less than 45 minutes of being home!! It was an awful experience that I should not have had to witness and it should NOT have happened! I would never recommend bringing ANY type of pet to this facility for ANY reason. I brought my cat there for the first time because they were the only place open (late Sunday afternoon) and they are close to my home. He didn??t say much at first until my boyfriend suggested diabetes (the doctor jumped on board agreeing with him). My cat had to stay overnight and be given fluids before they could do another blood test to determine her diagnosis. That turned into 2 days, which then turned to 4. I was given several unclear explanations regarding her condition and diagnosis. When I was finally able to pick her up (AFTER 5 DAYS) they told me she could live comfortably and continue the fluids at home for years. SHE DIED A HORRIBLE DEATH IN FRONT OF ME! THERE WAS NOTHING I COULD DO TO HELP HER. THIS WAS 2 WEEKS AGO AND I AM STILL FURIOUS! I still had to pay for god knows what kinds of medicines I didn??t even get a chance to give her ANY. They took bad care of her there too and I never got her bed back _ which they didn??t put in the cage or her food which they didn??t use. I WOULD HAVE PUT HER TO SLEEP RIGHT AWAY IF I??D KNOWN WHAT SHE WOULD GO THROUGH! THEY INSTEAD CHARGED ME UP THE WALL CONVINCING ME SHE WAS OKAY, LEFT ME FEELING INCREDIBLY GUILTY FOR MAKING MY CAT GO THROUGH THIS, AND WORST OF ALL LEFT ME WITH AN EXTREMLY HORRIBLE IMAGE OF MY BELOVED LITTLE GIRL CRYING OUT FOR HELP AND GASPING FOR LAST BREATHS BEFORE GOING LIMP!

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I have two pets that were patients at Care Animal Hospital and Animal E.R., and I must say that I am extremely dissatisfied with the care /lack of care they received at both facilities (located at same address).
First, I??ll start with my rabbit. I brought himi nto Animal E.R. because he consumed a packet of mouse poison in my home. The care I received at that time was satisfactory and the doctor and vet tech on duty told me to bring Bobby Carrot back in immediately if he displayed lethargy or hind limb weakness.
Two days later, at around 7:00 I noticed that he was lethargic. Because of the time, I was unsure about whether to bring him in to Animal E.R., or wait until Care Animal Hospital opened at 8:00. I called Animal E.R. and asked the person who answered, Allie, whether I should bring him immediately, or wait until 8:00 and bring him to Care (where he has been seen before ?? and cared for well). I was very upset and expressed my anger and surprise when told that the doctor on call would not see him in this urgent situation because the doctor did not feel comfortable seeing a rabbit. She also said that the doctors at Care who start at 8:00 am would not see him. She recommended two facilities that are each over an hour away from my house. I was especially shocked for two reasons ?? first because he had just been seen there and secondly because on the Animal E.R. website it states that Exotic Animals can be brought to the E.R.

The second incidence of poor care and service I would like to discuss is regarding my dog. Back in July when we first adopted him, I brought him in to Care - I believe he saw Dr. Park. Pickles had several problems, the most obvious being a skin problem of patches of missing hair that looked infected. After some tests and medication (over $400 total) ?? his problem was still not solved. Once I discovered that he had fleas and treated him myself ?? the problem was fixed. Wouldn??t Dr. Park check for fleas? It seems quite obvious to me. I am very upset that I had to spend so much money for nothing. It seems that Dr. Park didn??t care about Pickles, only cared about making money.
I also asked Dr. Park why his front teeth were so small. He told me (in a very condescending tone) that all dogs had small front teeth. I found out from Pickles?? new vet that it??s a condition of overgrown gums that is fairly common in Boxers.

Please do not take your animal here!!!!

1
★☆☆☆☆

I have two pets that were patients at Care Animal Hospital and Animal E.R., and I must say that I am extremely dissatisfied with the care /lack of care they received at both facilities (located at same address).
First, I??ll start with my rabbit. I brought himi nto Animal E.R. because he consumed a packet of mouse poison in my home. The care I received at that time was satisfactory and the doctor and vet tech on duty told me to bring Bobby Carrot back in immediately if he displayed lethargy or hind limb weakness.
Two days later, at around 7:00 I noticed that he was lethargic. Because of the time, I was unsure about whether to bring him in to Animal E.R., or wait until Care Animal Hospital opened at 8:00. I called Animal E.R. and asked the person who answered, Allie, whether I should bring him immediately, or wait until 8:00 and bring him to Care (where he has been seen before ?? and cared for well). I was very upset and expressed my anger and surprise when told that the doctor on call would not see him in this urgent situation because the doctor did not feel comfortable seeing a rabbit. She also said that the doctors at Care who start at 8:00 am would not see him. She recommended two facilities that are each over an hour away from my house. I was especially shocked for two reasons ?? first because he had just been seen there and secondly because on the Animal E.R. website it states that Exotic Animals can be brought to the E.R.

The second incidence of poor care and service I would like to discuss is regarding my dog. Back in July when we first adopted him, I brought him in to Care - I believe he saw Dr. Park. Pickles had several problems, the most obvious being a skin problem of patches of missing hair that looked infected. After some tests and medication (over $400 total) ?? his problem was still not solved. Once I discovered that he had fleas and treated him myself ?? the problem was fixed. Wouldn??t Dr. Park check for fleas? It seems quite obvious to me. I am very upset that I had to spend so much money for nothing. It seems that Dr. Park didn??t care about Pickles, only cared about making money.
I also asked Dr. Park why his front teeth were so small. He told me (in a very condescending tone) that all dogs had small front teeth. I found out from Pickles?? new vet that it??s a condition of overgrown gums that is fairly common in Boxers.

Please do not take your animal here!!!!

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1 out of 1 people found this review helpful.

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I wouldn't bring a flea to this animal hospital, unless I wanted to overpay for it to be brutally slaughtered. I was extremely unimpressed with the pathetic service provided and found their office manager, Linda overwhelmingly rude and inconsiderate.

I normally have a couple of preferred veterinarians, though while traveling, I was contacted by friends who were checking in on my pets who were concerned about our loved female seeming lethargic. It was late in the evening and they brought her to the first open veterinarian office they located.

We received a call from Dr. Siegel, whose inquiries were in a condescending acquisition style. Dr. Siegel subjected me to a lecture about the need to spay pets, despite repeated clarification that we wanted her to be able to breed. I was quoted a very high price for a procedure, which Dr. Siegel acknowledged was unusually high due to the evening time, and stated our pet would have been at risk to wait until normal business hours. I wanted our pet to be comfortable and healthy and paid in advance.

I got a call from Dr. Siegel that "the surgery went fine but at the end she decided to stop breathing". She elaborated, "We tried to resuscitate for over 40 minutes... it wasn't a complication of the surgery, but rather the anesthesia". She then shared a story of her cat who also 'decided' to stop breathing.

I was then subjected to an abusive call from Linda, requesting additional fees (already paid $1000). I asked her to explain, and she apologized that she couldn't make them out but one was for clean equipment, and another for spaying, which we specifically requested not to be performed.

Horrible animal 'care' coupled with disrespectful customer service.

1
★☆☆☆☆

I wouldn't bring a flea to this animal hospital, unless I wanted to overpay for it to be brutally slaughtered. I was extremely unimpressed with the pathetic service provided and found their office manager, Linda overwhelmingly rude and inconsiderate.

I normally have a couple of preferred veterinarians, though while traveling, I was contacted by friends who were checking in on my pets who were concerned about our loved female seeming lethargic. It was late in the evening and they brought her to the first open veterinarian office they located.

We received a call from Dr. Siegel, whose inquiries were in a condescending acquisition style. Dr. Siegel subjected me to a lecture about the need to spay pets, despite repeated clarification that we wanted her to be able to breed. I was quoted a very high price for a procedure, which Dr. Siegel acknowledged was unusually high due to the evening time, and stated our pet would have been at risk to wait until normal business hours. I wanted our pet to be comfortable and healthy and paid in advance.

I got a call from Dr. Siegel that "the surgery went fine but at the end she decided to stop breathing". She elaborated, "We tried to resuscitate for over 40 minutes... it wasn't a complication of the surgery, but rather the anesthesia". She then shared a story of her cat who also 'decided' to stop breathing.

I was then subjected to an abusive call from Linda, requesting additional fees (already paid $1000). I asked her to explain, and she apologized that she couldn't make them out but one was for clean equipment, and another for spaying, which we specifically requested not to be performed.

Horrible animal 'care' coupled with disrespectful customer service.

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This place has way too many people that come and go-there must be 15 receptionists, and they are impersonal-the main vet, Dr. Aul, is just an old grumpy man-they seem to be a money making machine and care little about the pets.

1
★☆☆☆☆

This place has way too many people that come and go-there must be 15 receptionists, and they are impersonal-the main vet, Dr. Aul, is just an old grumpy man-they seem to be a money making machine and care little about the pets.

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This was the first hospital that we took our dog to, ironically I picked it out because of the name, and the name was what came back to bite me. One of the biggest problems I had with Care was this, everytime I made an appointment (okay, maybe not everytime, but it sure did feel like it) I had to see a different doctor because the doctor I had seen previously had left?! I have since learned (after leaving) that Care is considered one of the training hospitals in the area and that is why so many doctors are in and out of there. Its traumatic enough for my pet to be there, much less always have to see someone new and unfamiliar.

2
★★☆☆☆

This was the first hospital that we took our dog to, ironically I picked it out because of the name, and the name was what came back to bite me. One of the biggest problems I had with Care was this, everytime I made an appointment (okay, maybe not everytime, but it sure did feel like it) I had to see a different doctor because the doctor I had seen previously had left?! I have since learned (after leaving) that Care is considered one of the training hospitals in the area and that is why so many doctors are in and out of there. Its traumatic enough for my pet to be there, much less always have to see someone new and unfamiliar.

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My dog is like my child, last year she had an absessed anal gland on a Friday night, all of the Vet's were closed so a neighbor suggested we take her here. They were so good with her it was unreal, they took her in, did the surgery, called to let us know how she was and let us pick her up to bring her home at 3:00 am. I was very pleased with everything, they took as good a care of her as her regular vet would have and they had never seen her before!

5
★★★★★

My dog is like my child, last year she had an absessed anal gland on a Friday night, all of the Vet's were closed so a neighbor suggested we take her here. They were so good with her it was unreal, they took her in, did the surgery, called to let us know how she was and let us pick her up to bring her home at 3:00 am. I was very pleased with everything, they took as good a care of her as her regular vet would have and they had never seen her before!

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When my husband and I first moved to the area we were excited to find an animal hospital so close to home. When we lived in southern Illinois, animal hospitals were few and far between. Well, our excitement quickly evaporated when we began needing services from Care. First, Care's staff seemed to treat our pets like they were just one of many. Additionally, the staff did not adequately explain procedures to us. Furthermore, attention to detail was lacking. Care also has poor customer service. When we attempted to explain our grievances, we were treated as if we had done something wrong. However, that being said, Care does provide good hours. Pets do not adhere to a work day schedule, so it is nice when an animal hospital is open extra hours to meet the need of emergencies. Overall, I do not recommend Care except in the case of an emergency.

PROS: Good hours
CONS: Unsympathetic, poor customer service

2
★★☆☆☆

When my husband and I first moved to the area we were excited to find an animal hospital so close to home. When we lived in southern Illinois, animal hospitals were few and far between. Well, our excitement quickly evaporated when we began needing services from Care. First, Care's staff seemed to treat our pets like they were just one of many. Additionally, the staff did not adequately explain procedures to us. Furthermore, attention to detail was lacking. Care also has poor customer service. When we attempted to explain our grievances, we were treated as if we had done something wrong. However, that being said, Care does provide good hours. Pets do not adhere to a work day schedule, so it is nice when an animal hospital is open extra hours to meet the need of emergencies. Overall, I do not recommend Care except in the case of an emergency.

PROS: Good hours
CONS: Unsympathetic, poor customer service

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