Lightology Llc

Ordered online sent wrong product, then took weeks to get hold of customer support. Then charged me a restocking fee for thier mistake. I wont use again.

I needed to replace a fixture that was damaged during shipping. The staff was extremely helpful - it is a pleasure to work with individuals who know their job well and are empowered to make decisions.

I would not hesitate to recommend Lightology to anyone and let them know of two employees who have gone above and beyond regarding customer satisfaction. Both were fantastic and potential customers should know that aside from buying great fixtures, they are getting great customer care and satisfaction

We were wondering in the store for about 25 minutes looking around but NO ONE approached us. I went to the front desk to ask for help and the sales man that was free was just hanging out with the admin ladies. Yes, he was very nice and helpful but did not know delivery dates and made it sound like it would be soon. He promised to call us back with this information on the following Monday. Needless to say he never did. I waited until Friday where I called first thing in the morning and got to talk to his assistance. She never even checked our order before! She said she would call by COB and of course she did not. I called and found out that one fixture is about 8 weeks out and the second one, she still did not know.
Yes, they have a great (very expensive) contemporary selection but the Total Customer Satisfaction concept is foreign to them.

Yes, they have a great lighting selection, but the sales people and front desk staff leave a lot to be desired. I've bought two lights from Lightology, and both times I had to call multiple times to find out the status of my order because I never heard from them even though both sales persons said they would contact me.

Unbelievable. Now I just got to the store and look around (you are never bothered b/c the sales people don't care enough to ask if you need help), and once I know what I want I just order from another store online for about 25% less.

So far, I really think that this store is the largest and most detail collection of quality contemporary lighting in Chicago area. You pretty much can find any lighting need that you want in this store. The place is so interesting filled with colorful lights, tall and small, bright and dimmed, small to large size. The staff is fabulous, they have interest in the product so the attitude is helpful. The pricing is a little bit too much, but if you want a modern look for lighting in your place, don't go elsewhere !

Lightology is a great place to go to find a cool and contemporary lamp for your home. The multi-level store offers a wide selection of lamps in varying sizes and colors. The staff is very helpful. And it is located close to the El Line. If your home has a modern, contemporary decor, this is definitely a place you need to check out.

Lightology is huge multi-story store, with an tremendous selection of light fixtures. Most of the lighting is contemporary, great for any downtown loft or apartment. Although pricing can be a bit expensive, they have great customer service and return policies. Note that the store can be hard to navigate on the weekends with the rush of Lincoln Park people to the store.