Quality Inn

★☆☆☆☆
Great Value. Best Internet Rate Guaranteed.
  • 1415 E. Main St.

    Carbondale, IL 62901

    Map & Directions
  • 618-549-4244

About Quality Inn

Categories
  • Hotels & Motels
  • Lodging
Hours
M-Su 24hr
Emails
  • ihelp@choicehotels.com
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We had a confirmed reservation, and the hotel refused to honor it or offer to do anything to help the situation, claiming they did not even have the reservation, even when we showed them the printed confirmation. We called Customer Service, and they reiterated that it was a valid, confirmed reservation and that the hotel should have honored it. We stayed somewhere else. The hotel then charged us for the reservation they claimed not to have, even though Customer Service had assured us multiple times that we would not be charged. We still have not gotten our money back from the hotel. Never stay at the Quality Inn in Carbondale.

0
★☆☆☆☆

We had a confirmed reservation, and the hotel refused to honor it or offer to do anything to help the situation, claiming they did not even have the reservation, even when we showed them the printed confirmation. We called Customer Service, and they reiterated that it was a valid, confirmed reservation and that the hotel should have honored it. We stayed somewhere else. The hotel then charged us for the reservation they claimed not to have, even though Customer Service had assured us multiple times that we would not be charged. We still have not gotten our money back from the hotel. Never stay at the Quality Inn in Carbondale.

Cons: Refused to honor confirmed reservation

Message from Quality Inn

You can always depend on Quality Inn & Suites. Featuring flat-screen TVs, microwaves, refrigerators, coffee makers, hair dryers, irons and ironing board along with free breakfast, free wifi and a fitness center, Quality Inn Carbondaleprovides an affordable hotel with all the amenities you expect, whether on business travel, a weekend getaway or vacation.

Editorial from

In Short
Since 1981, leisure and business travelers have enjoyed gracious service and comfortable accommodations at budget-friendly prices. Standing behind its ""100 percent guest...

 

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