Wet Nose INC

★★★★☆
  • 1510 Commons Dr

    Geneva, IL 60134

    Map & Directions
  • 630-232-7000

About Wet Nose INC

Hours
Mon - Fri, 10am - 8pm; Sat, 10am - 6pm; Sun, noon - 5pm
3.8182 11
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BEWARE OF THEIR STORE IN GLENVIEW! DO NOT SHOP OR SPEND YOUR MONEY HERE! This store has cheated me out of $80 and while we are not talking about a lot of money here, it is their callous attitude and deceptive practices that is upsetting.

3
★★★★★

BEWARE OF THEIR STORE IN GLENVIEW! DO NOT SHOP OR SPEND YOUR MONEY HERE! This store has cheated me out of $80 and while we are not talking about a lot of money here, it is their callous attitude and deceptive practices that is upsetting.

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The store has some really cute ideas for pets. The employees however, POOR CUSTOMER SERVICE.
I work too hard for my money to spend it some where were the customer service lacks. Too many other choices out there.

1
★☆☆☆☆

The store has some really cute ideas for pets. The employees however, POOR CUSTOMER SERVICE.
I work too hard for my money to spend it some where were the customer service lacks. Too many other choices out there.

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I came in to purchase some Orijen food as I can't find it anywhere else in the area, and was blown away. This store is wonderful, the staff is always great with my very energetic puppy. Once at the register they didn't even wince ringing up a slobber covered bone that my pup had been sampling while waiting in line. They aren't cheap, but I enjoy coming in and having great products and great service readily available.

5
★★★★★

I came in to purchase some Orijen food as I can't find it anywhere else in the area, and was blown away. This store is wonderful, the staff is always great with my very energetic puppy. Once at the register they didn't even wince ringing up a slobber covered bone that my pup had been sampling while waiting in line. They aren't cheap, but I enjoy coming in and having great products and great service readily available.

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I used to go there but after purchasing 3 different items at three different times and them not standing behind there products. Example I purchased the easy harness for my dog it came apart after 3 weeks at the seam. I called and told them what had happened and brought the harness back in and they said they couldn't do anything. Maybe I should call the manufacturer myself, so I went to Petco they sell this same harness for less $, and asked if they would deal with the manufacturer they said they would. Too much $$$ spent for no backing of what they sell

1
★☆☆☆☆

I used to go there but after purchasing 3 different items at three different times and them not standing behind there products. Example I purchased the easy harness for my dog it came apart after 3 weeks at the seam. I called and told them what had happened and brought the harness back in and they said they couldn't do anything. Maybe I should call the manufacturer myself, so I went to Petco they sell this same harness for less $, and asked if they would deal with the manufacturer they said they would. Too much $$$ spent for no backing of what they sell

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Supurb customer service is all I can say. Purchased a harness for my tiny dog, long story short I almost lost her at the dog park when she almost came out of it! They re-fit her and exchanged it pleasantly, Molly can now to to the dog park safely! Thanks Wetnose!

5
★★★★★

Supurb customer service is all I can say. Purchased a harness for my tiny dog, long story short I almost lost her at the dog park when she almost came out of it! They re-fit her and exchanged it pleasantly, Molly can now to to the dog park safely! Thanks Wetnose!

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Business Response:

Anita, Thanks for the kind words. We're so glad Molly is ok and is enjoying the dog park! Wet Nose
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I use to shop at this store but if you have a big dog forget trying to find anything for it. The staff if pretty friendly but the owners definitely have something to be desired.

2
★★☆☆☆

I use to shop at this store but if you have a big dog forget trying to find anything for it. The staff if pretty friendly but the owners definitely have something to be desired.

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Business Response:

Joanne, One of the things we pride ourselves on is having all kinds of stuff for big dogs. When the cold winter hits, you'll find jackets and sweatshirts even for Great Danes. The summer is a little different though...what Lab wants to wear a t-shirt in 90 degree weather? I'm sorry that your experience with us wasn't what you expected. We'd be happy to discuss it further with you if you'd like to shoot us an email or better yet, stop in! Thanks for letting us know how we can improve, Wet Nose
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I love this store. The employees are very knowledgeable and friendly and the owners go out of their way to serve your pets every need. I can't say enough about this store. Just shop there for yourself one time and you will see. My dog Rommel loves going there too...

5
★★★★★

I love this store. The employees are very knowledgeable and friendly and the owners go out of their way to serve your pets every need. I can't say enough about this store. Just shop there for yourself one time and you will see. My dog Rommel loves going there too...

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Business Response:

Tim, You rock! Thanks for the great review :)
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Wet Nose is the best place hands down to pamper your pet! The owners are extremely nice and helpful. Helping you find the best food, treats, even health care and fun items like clothes for your best friend(s). Our dogs love to shop here and be pampered! If you want the standard bag of dog food or bones - don't shop here. However, if your furry friend is a member of your family that you love to spoil - this is the place to bring them.

4
★★★★☆

Wet Nose is the best place hands down to pamper your pet! The owners are extremely nice and helpful. Helping you find the best food, treats, even health care and fun items like clothes for your best friend(s). Our dogs love to shop here and be pampered! If you want the standard bag of dog food or bones - don't shop here. However, if your furry friend is a member of your family that you love to spoil - this is the place to bring them.

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Business Response:

Thanks Nan!
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This is the best pet boutique in Illinois. They also have a 2nd location in Oakbrook at Oakbrook Promenade on Butterfield road. The owners husband and wife team are super friendly, knowledgeable, and true dog lovers. The staff are also very professional, friendly and knowledgeable. Excellent products, the most amazing pet accessories and clothing that I've ever seen anywhere, and believe me, I KNOW pet boutiques because I travel everywhere. This is the only place that carries the entire Oscar Newman brand of clothing, which I LOVE. No one else has the entire selection. Very upscale and expensive, but great if you love to spoil your pet.

5
★★★★★

This is the best pet boutique in Illinois. They also have a 2nd location in Oakbrook at Oakbrook Promenade on Butterfield road. The owners husband and wife team are super friendly, knowledgeable, and true dog lovers. The staff are also very professional, friendly and knowledgeable. Excellent products, the most amazing pet accessories and clothing that I've ever seen anywhere, and believe me, I KNOW pet boutiques because I travel everywhere. This is the only place that carries the entire Oscar Newman brand of clothing, which I LOVE. No one else has the entire selection. Very upscale and expensive, but great if you love to spoil your pet.

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Business Response:

Angel, WOW! What a great review...THANKS!
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Wet Nose is a great little dog boutique hidden inbetween restaurants in Geneva Commons. It caters to a more upscale crowd with tiaras and jewel encrusted dog dishes. They have the funniest slogans and sense of humor. There are lots of items for your favorite foofy dog. Some of it is outrageously expensive but like the previous reviewer said, its a great place to spoil a dog.

PROS: very unique
CONS: cost

4
★★★★☆

Wet Nose is a great little dog boutique hidden inbetween restaurants in Geneva Commons. It caters to a more upscale crowd with tiaras and jewel encrusted dog dishes. They have the funniest slogans and sense of humor. There are lots of items for your favorite foofy dog. Some of it is outrageously expensive but like the previous reviewer said, its a great place to spoil a dog.

PROS: very unique
CONS: cost

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We love to get presents and treats for our dogs here. There are great toys and lots of treats. There's also outfits for the smaller dogs. The staff is very knowledgable.

4
★★★★☆

We love to get presents and treats for our dogs here. There are great toys and lots of treats. There's also outfits for the smaller dogs. The staff is very knowledgable.

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Business Response:

Thanks Amy :)
 

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