Tuffy Tire & Auto Service Center

★★★☆☆
  • 1400 W Diversey Pkwy

    Chicago, IL 60614

    Map & Directions
  • 773-929-3622

About Tuffy Tire & Auto Service Center

Hours
Sun 9am-5pm, Mon-Fri 7:30am-7pm, Sat 7:30am-5pm

Automotive

Automotive
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2.5 4
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Convenient location and they let you drop off your car and leave the keys before they are open. They also typically fix the car the same day so you can pick it up on your way home from work. They are expensive though and most times I have been there, they have found additional problems that are quite expensive to fix.

2
★★☆☆☆

Convenient location and they let you drop off your car and leave the keys before they are open. They also typically fix the car the same day so you can pick it up on your way home from work. They are expensive though and most times I have been there, they have found additional problems that are quite expensive to fix.

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I recently took my car to get serviced for the winter here and they noticed that my oil looked like a chocolate milkshake. They claimed it was a head gasket problem and would require replacement of the entire gasket set, a procedure that would cost nearly $1700. Since this was a bit pricey, I looked for second opinions and found an honest, private mechanic in Naperville that knew more about my engine, examined my car, found that it was just a lower intake issue, and repaired it for a little over $500. It seems like they didn't really think about the problem all that much and just went with the most expensive option that would fix wherever the leak was without taking the time to care about the customer.

Since this place doesn't take reservations, I brought my car in during the weekday first thing in the morning and it still took over five hours for a simple oil change and winter servicing (tires rotated, new wiper blades, etc.) when they told me it would be done by noon and that there wouldn't be that much of a wait on weekday mornings, their least busy time. As such, I missed a whole day of work instead of a half day to get my car simply serviced.

2
★★☆☆☆

I recently took my car to get serviced for the winter here and they noticed that my oil looked like a chocolate milkshake. They claimed it was a head gasket problem and would require replacement of the entire gasket set, a procedure that would cost nearly $1700. Since this was a bit pricey, I looked for second opinions and found an honest, private mechanic in Naperville that knew more about my engine, examined my car, found that it was just a lower intake issue, and repaired it for a little over $500. It seems like they didn't really think about the problem all that much and just went with the most expensive option that would fix wherever the leak was without taking the time to care about the customer.

Since this place doesn't take reservations, I brought my car in during the weekday first thing in the morning and it still took over five hours for a simple oil change and winter servicing (tires rotated, new wiper blades, etc.) when they told me it would be done by noon and that there wouldn't be that much of a wait on weekday mornings, their least busy time. As such, I missed a whole day of work instead of a half day to get my car simply serviced.

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I went there for a muffler and truth be told, I have no idea if I actually needed the "Double" muffler that I got. However, I did know that I needed at least ONE muffler! I thought the shop was honest and friendly. They got my car in on short notice and it was fixed very quickly. When my car wouldn't start (completely unrelated problem for what I brought it in for) they helped me get it started and told me exactly what to say to the mechanic who just put the alternater in a week earlier. They were very nice. I can't blame them too much for the expensive parts for my VW. I thought the labor was fair. When I took it back to the other mechanic who had worked on the alternator (a family owned shop in Lincoln Park) they said they farm all of their exhaust work out to that shop. I think that says alot coming from an import mechanic!

2
★★★★★

I went there for a muffler and truth be told, I have no idea if I actually needed the "Double" muffler that I got. However, I did know that I needed at least ONE muffler! I thought the shop was honest and friendly. They got my car in on short notice and it was fixed very quickly. When my car wouldn't start (completely unrelated problem for what I brought it in for) they helped me get it started and told me exactly what to say to the mechanic who just put the alternater in a week earlier. They were very nice. I can't blame them too much for the expensive parts for my VW. I thought the labor was fair. When I took it back to the other mechanic who had worked on the alternator (a family owned shop in Lincoln Park) they said they farm all of their exhaust work out to that shop. I think that says alot coming from an import mechanic!

Pros: Quick friendly service...helped me trouble shoot a completely different problem (no charge)

Cons: I needed "two" mufflers...everything from the catalytic converter back

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Avoid.

0
★☆☆☆☆

Avoid.

 

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