Kuba Jewelers

★☆☆☆☆

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My experience with the owners at Kuba Jewelers was terrible. My engagement ring needed a simple repair, so I took it here to get an estimate. The man, who I assume to be Mr. Kuba, Sr., began by criticizing the workmanship of my ring and told me I could leave it there for a week. When I asked him why it would take a week to adjust the prongs, he became offended and asked me why I didn't just take it "to where I bought it." I explained that it was a custom ring, bought at auction, so that was impossible. Frustrated, he asked if I would leave the ring or not and, at that point not feeling comfortable with him or his business, I said I would leave it if I could sign a release of some kind. He then shoved my ring back across the counter and said "forget it, I don't want your business anyway." Too bad for him. And on a side note, the place smells like pipe smoke and looks pretty dingy, too. Don't go here if you value customer service skills or manners.

1
★☆☆☆☆

My experience with the owners at Kuba Jewelers was terrible. My engagement ring needed a simple repair, so I took it here to get an estimate. The man, who I assume to be Mr. Kuba, Sr., began by criticizing the workmanship of my ring and told me I could leave it there for a week. When I asked him why it would take a week to adjust the prongs, he became offended and asked me why I didn't just take it "to where I bought it." I explained that it was a custom ring, bought at auction, so that was impossible. Frustrated, he asked if I would leave the ring or not and, at that point not feeling comfortable with him or his business, I said I would leave it if I could sign a release of some kind. He then shoved my ring back across the counter and said "forget it, I don't want your business anyway." Too bad for him. And on a side note, the place smells like pipe smoke and looks pretty dingy, too. Don't go here if you value customer service skills or manners.

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