Chuck Hecks Auto Repair

★★★★☆

About Chuck Hecks Auto Repair

Automotive

Automotive
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Had my car towed in late Friday night. They are closed on weekends. Did talk to a female clerk. Trying to do upfront honest business with them, she acted like customers imposed on her and their time. Then they have the gall to charge extra days storage fees even though you can't go to their office. There are other towing companies in Metro East who are more helpful and customer service related that Heck's Towing of Granite City

1
★☆☆☆☆

Had my car towed in late Friday night. They are closed on weekends. Did talk to a female clerk. Trying to do upfront honest business with them, she acted like customers imposed on her and their time. Then they have the gall to charge extra days storage fees even though you can't go to their office. There are other towing companies in Metro East who are more helpful and customer service related that Heck's Towing of Granite City

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I came to Heck's after reading their reviews here and other sites. These people were down to earth honest with me. They put in a lot of extra work dealing with the warranty people. In the end the warranty people failed me but Heck's came through and put in more work searching for a decently priced engine for my 5 year old vehicle (Dodge). They did an outstanding job and I am happy to have my car again. ** UPDATE 3years later.. I had my car in to have an A/C compressor replaced, I got the car back with the seat belt signal constantly going off. Found that the seatbelt had been swapped and the replacement was missing it's wires, than noticed trunk lid was sitting high and discolored, with rust and dents! The trunk lid was also swapped! Taking away the 5 stars and giving only one. Is this any way to treat repeat customers that have spent thousands at your shop?

1
★☆☆☆☆

I came to Heck's after reading their reviews here and other sites. These people were down to earth honest with me. They put in a lot of extra work dealing with the warranty people. In the end the warranty people failed me but Heck's came through and put in more work searching for a decently priced engine for my 5 year old vehicle (Dodge). They did an outstanding job and I am happy to have my car again. ** UPDATE 3years later.. I had my car in to have an A/C compressor replaced, I got the car back with the seat belt signal constantly going off. Found that the seatbelt had been swapped and the replacement was missing it's wires, than noticed trunk lid was sitting high and discolored, with rust and dents! The trunk lid was also swapped! Taking away the 5 stars and giving only one. Is this any way to treat repeat customers that have spent thousands at your shop?

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I would highly recommend using this company for your towing needs. They charged HALF of what another towing company was going to charge. The employee who helped me was pleasant and on location in a timely manner. I will use them for any other towing needs.

5
★★★★★

I would highly recommend using this company for your towing needs. They charged HALF of what another towing company was going to charge. The employee who helped me was pleasant and on location in a timely manner. I will use them for any other towing needs.

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Chuck towed and repaired my vehicle (fuel pump) in short order and did it for the price he quoted. He also saved me money. He could have charged me for an additional new part ($200 more) but he was able to free up the sticking valve that was causing my check engine light to come on after the fuel pump was replaced. Chuck actually towed me himself and let me wait in his truck (it was darn cold out) until my ride came to pick me up. Darlene, his wife handled the communications and called me when she said she would and gave me some choices as to what I wanted to spend. They are extremely nice people who could have taken advantage of my situation (stranded motorist 40 miles from home). Chuck and Darlene are good, hard working, honest people running a family business and doing it the way they should. America was built on businesses like this!!! Thank You Chuck and Darlene!!!!!!!
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Videos from this review (click to view)

5
★★★★★

Chuck towed and repaired my vehicle (fuel pump) in short order and did it for the price he quoted. He also saved me money. He could have charged me for an additional new part ($200 more) but he was able to free up the sticking valve that was causing my check engine light to come on after the fuel pump was replaced. Chuck actually towed me himself and let me wait in his truck (it was darn cold out) until my ride came to pick me up. Darlene, his wife handled the communications and called me when she said she would and gave me some choices as to what I wanted to spend. They are extremely nice people who could have taken advantage of my situation (stranded motorist 40 miles from home). Chuck and Darlene are good, hard working, honest people running a family business and doing it the way they should. America was built on businesses like this!!! Thank You Chuck and Darlene!!!!!!!
Photos from this review (click to view)
Videos from this review (click to view)

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Chuck is an amazing guy he would do anything for anyone Chuck is a hard working and doesn't stop i wouldn't trust anyone else to work on my car other than chuck he would be the only one i would call for a tow he just doesn't stop he keeps on going and going Chuck HOW DO YOU DO IT ? Keep up the great work

5
★★★★★

Chuck is an amazing guy he would do anything for anyone Chuck is a hard working and doesn't stop i wouldn't trust anyone else to work on my car other than chuck he would be the only one i would call for a tow he just doesn't stop he keeps on going and going Chuck HOW DO YOU DO IT ? Keep up the great work

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Try to get a tow on Saturday for less than $80 good luck. Chuck Heck towed my car across Granite City on Saturday for only $30.
Fast and friendly service!

5
★★★★★

Try to get a tow on Saturday for less than $80 good luck. Chuck Heck towed my car across Granite City on Saturday for only $30.
Fast and friendly service!

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Heck's auto repair has got to be the most honest business in town, hands down! Chuck will give you an estimate, and tell you what he would do, if he had do decide on major repair work. His towing is available 24 hours a day, and he arrives with a smile, no matter what they time. I went to Chuck before he opened a shop, and continue to use him all these years later. I wouldn't think twice about sending a friend to Chuck.

5
★★★★★

Heck's auto repair has got to be the most honest business in town, hands down! Chuck will give you an estimate, and tell you what he would do, if he had do decide on major repair work. His towing is available 24 hours a day, and he arrives with a smile, no matter what they time. I went to Chuck before he opened a shop, and continue to use him all these years later. I wouldn't think twice about sending a friend to Chuck.

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