Trousseau

For those who need an instant lift, Trosseau is it! Honestly, most of us walk around sporting the wrong bra size so why not get a bra fit and feel better. I went to Trousseau looking for new bras and they hooked me up with the best looking and most supporting bras I've ever worn. Yes, they are expensive, but worth every penny.

Pros: Best Bra Fit

Posted 07/30/09

This is the first lingerie store where I felt comfortable with the sales staff that actually carried a wide variety of bra's in my sizes. I am large chested and don't go anywhere else to purchase my lingerie!!! Knowledgeable sales staff and extremely professional. Don't hesitate to shop there!

Pros: Great Extended Sizes

Cons: None

Posted 06/19/09

The store itself is warm and inviting, the staff are friendly and attentive (and genuine), the selection is incredible - it's everything I always wanted at other shops (like Victoria's Secret) but never got. I always receive terrific service at Trousseau!

Each time I return, they look up previous purchases and make recommendations based on brands and fits that work best for me. And they re-measure occasionally to ensure I always get the perfect fit. Believe what they say, ladies: Wearing the right size bra makes you look slimmer and more fit (and helps you feel even more beautiful!).

Each time I leave Trousseau I have a full bag of goodies and a great feeling about my experience. I can't recommend the store highly enough!

P.S. Although they are more expensive than some more commonly known shops, they have terrific semi-annual sales and specials so I recommend signing up for their mailing/email list to get notifications. The last time I was there I actually bought MORE than I expected and paid less than I budgeted. How awesome is that?

Pros: friendly, attentive staff and wonderful products

Cons: slightly pricey (but the quality makes it worthwhile!)

Posted 06/17/09

I received a lot of specialized attention from the shop owner, including a bra fitting and lots of choices of bras. Really a great find.

Pros: Beautiful shop, great service

Posted 06/15/09

I have been to Trousseau for bachelorette party gifts and for my own lingerie. The staff makes you feel comfortable and is extremely helpful. I'd recommend this store to anyone looking for quality, flattering and well-fitting lingerie.

Posted 06/03/09

I just wanted to check out this store as I had walked past it quite a few times. I was greeted right away and was quickly offered a free fitting. They spent a great deal of time helping me choose the right options even though the store had already closed.
They have a great selection there!

Pros: Super helpful staff

Cons: None really

Posted 06/02/09

I have been to trousseau on a few occasions and find the staff very knowledgeable and helpful. I can't walk into the store without finding something i MUST own.

As far as bra fittings go, THIS IS THE PLACE TO GO. The staff offers many recommendations as to size, style and how to adjust your bra for proper fit. I find it difficult for me to find my size anywhere and trousseau always stocks my size.

Victoria's Secret eat your heart out.

Posted 05/29/09

I have been inconsistently shopping at Trousseau for 4 years now. I had a great first experience getting a true bra fitting. But, after my wonderful first experience I found other staff to be less attentive and less pleasant on other visits.

Recently I have been very in need of some new bras and it felt my old one's weren't fitting as well. I decided to give Trousseau another try and went yesterday for the kick-off of their spring sale. I had an awesome sales consultant named Lauren who patiently, persistently and pleasantly helped me find a couple bras that fit really well! The owner Christy also helped me when I first entered the store.

While the prices are a bit high. Trousseau has great customer service that make me return to the store for great help to find what I need and offer quality product. I would highly recommend this store to anyone who is sick of uncomfortable undergarments that don't fit properly and is willing to spend a little more for good product.

Pros: Attentive & Knowledgeable Staff

Cons: Difficulty keeping sizes in stock

Posted 05/28/09

This is the store to go to for an expert fit for bras. The staff is knowledgable, friendly and eager to please. I found my experience there to be very positive. For those girls looking for a good product and a good fit, this is the place to go.

Pros: Expert fitters

Cons: Can be pricy

Posted 05/28/09

The people who work there know what they are doing. If you are lucky to be there when the owner is there have her help you. She is very honest on how the swimsuits and bras look on you. I always have problems finding the right swimsuit and bra. They have a really good selection. Be prepared to spend $$$$$.

Pros: Fantastic upscale swimsuits, bras & undies

Cons: expensive

Posted 05/24/09

i had a really fun time with a friend of mine here the other day. we tried on a ton of bras, and i really felt that the owner was making a great effort in getting us into the right sizes. :)

Pros: lots of one-on-one attention from store owner

Cons: swimsuits in my size weren't my style

Posted 05/09/09

We had a great experience last weekend at Trousseau. My daughter needed a bra for a dress that had an open back, a racerback - not easy to find. The staff was great. They measured her and found something that worked great. I would definitely recommend Trousseau. Their sales staff is very knowledgeable!

Pros: Great customer service

Posted 05/04/09

The sales people were so friendly and made you feel comfortable. They helped you try on different bathing suits and also made sure you purchase what you were happy with. I would definitely recommend this place.

Pros: You get fitted, bathing suit fits better than any other

Cons: Price is expensive

Posted 04/29/09

This is one of the best shops on Southport. The staff is nice and not snotty like many of the other stores on Southport ( you know who are). The lingerie is great quality and everytime i go in the staff is always helpful and spend time with you. I would highly recommend this place to anyone.

Pros: Best Selection

Posted 04/20/09

I had a great experience last week in this store. The sales associate who helped me gave me a very thorough fitting, and then brought in several bras for me to try. She helped me until I found exactly what I was looking for. I also love that they have t-shirts to try on over your bras, just in case you aren't prepared with your own. I will go back to this store again and again!

Pros: Huge selection, excellent customer servive

Posted 04/20/09

thank goodness for Jennie! I went in for one bathing suit and ended up with three, and had to figure out how to not buy six (the price had something to do with it!). Jennie was patient with me and was incredibly helpful. She paid attention to what I liked and didn't like - and my body language too. . and she brought me so many bathing suits that I would never have chosen for myself - and I ended up buying two of them - a white bikini with gold accents. . are you kidding me??? but its gorgeous and I don't look half bad. . .

Pros: Great selection of suits and lingerie

Cons: A bit pricey

Posted 04/10/09

While the store had a delightful selection, that had to be the rudest, prissiest staff I have ever dealt with. In the immortal words of Edwina Monsoon, "You only work in a shop, you know. You can drop the attitude." I can find the same stuff online anyway.

Posted 01/22/09

Trousseau does has some lovely lingerie. But after only a few times of wearing one of the bras, I realized that one strap was already at the maximum tightness and was still falling off. The other strap still had several inches left to tighten. To me, this signaled that the bra was defective, and I took it into Trousseau to ask for a replacement. Remember, I only wore it a handful of times and it was 3 weeks after purchase. Yes, I know that their return policy is 14 days, but I think any store reasonably concerned with customer satisfaction should replace a defective item, especially since it had been such a short time since I bought it.

I talked to two salespeople, tried on my bra and showed them my issue with it. They acknowledged that for the same tightness on both sides, one was strapped down much further than the other. They continued to inspect, reinspect, and stare at my bra over and over again. The salesperson finally took me to the register with the new bra in hand seeming like she would exchange it for me. After more hemming and hawing, she then told me that I originally purchased the bra on sale and that I would have to pay the difference! Then she said that I was mistakenly charged the wrong price and that she couldn?t sell me the new bra for that same price. Their mistake at the register is (a) not my fault, and (b) completely irrelevant, since I wasn?t purchasing another bra ? I was simply asking them to replace a defective one!!

The salesperson said she?d have to talk to the owner. The next day, she called me and again reiterated that I was charged an incorrect price (such a ridiculous thing to keep bringing up!), and that I should go get the bra strap altered by a tailor. Needless to say, this store has completely unreasonable customer service, and I will never go back. I spent $200 during my initial visit (the friend with me spent $500). For that kind of money, you would think they would care more about customer satisfaction.

Posted 01/08/09

I went to Trousseau to just look around. I thought it was going to be out of my price range. I'm not sure why people think it's so expensive. I have the most fabulous bra I have ever had. It took over an hour to get fitted and find this one - and it only cost $65. The sales associate was very talented at targeting the right bra for me. We tried about 10 different styles. I am grateful for the exceptional service because I have never had a bra fit as well as this one. I've always had trouble finding a bra size in 34-B. I'm so happy I found Trousseau, I plan on buying all my bras. My boyfriend also noticed my new bra. Saying It made me look great. He wants me to wear it whenever we go out now. The one bad experience I had was when I asked to go to the bathroom. She pointed me off in the direction. I went out the door where she had pointed and wham the door closed and I was outside! I had to walk around to the front again. Good thing I had my blouse on.

Pros: Customer Service - Selection - Quality

Cons: Parking - hard to find bathroom -

Posted 07/11/08

I felt at ease the moment that I walked into the shop. It has a great selection with personalized service. This is the nicest lingerie shop that I have been in! The garments are high quality with customized apparel. Most lingerie places such Victoria Secret, etc. are not comfortable but the items in this store have both comfort and style. The prices are high but, as they say you get what you pay for.

Pros: Vast Selection of Lingerie and Bathing Suits

Cons: Upscale shop comes with a higher price

Posted 06/27/08

The people who work here are 1) pretentious- hello, you are in the service industry- where do you get off being rude to people who pay your salary? 2) Rude 3) Not Helpful.

I couldn't believe this place was up for a "best of Chicago" column. The only award this place should win is "Best of Rude Service Lingerie Stores". They'd deserve to be on that list.

Management- you have a beautiful store. Fill it with people who are beautiful on the inside so that you could actually make a sale.

Pros: Beautiful lingerie....

Cons: Expensive and Rude Salespeople.

Posted 01/22/08

This place is horrid! They say they can fit anyone, but they lie. Heaven forbid if you need something fitted personally because they don't get it right. Ever. Remember - no refunds, exchanges or cooperation in any way! They're very snooty to older women and plus-size women even though they advertise they have extra large sizes. Take your money eslewhere and save yourself a lot of grief and attitude!

Posted 12/20/07

I love coming to Trousseau because it's so elegant & definitley provides the five star experience. Trousseau is a treat. The best for special occasions. I want all my Christmas gifts to be from here!

Pros: Made me feel beautiful!

Posted 10/16/07

The staff is incredibly helpful, and the underwear is the best I've found. It's really not that much more expensive than Victoria's Secret, and a million times better quality-wise.

After reading some of the reviews on here I was prepared for rude/intimidating salespeople, but the woman who helped me (Elizabeth, I think) was super friendly and genuinely interested in helping me find the perfect strapless bra. I can't wait to go back.

Pros: high-quality, gorgeous lingerie and excellent customer service

Cons: slightly more expensive than other stores

Posted 06/24/07

After getting in excess of $1,500 worth of gifts for my Bridal Shower from the store I had forgotton about a voucher which had just barly become of date when I asked about the reply was to say the least shocking.
the owner refused to see me and sent a young lady to tell me it was not her problem. As a small business owner in the neighbourhood bad customer service would be an understatement to say the least.

Posted 03/30/07

At first I thought that this store was a true Southport jem, the place was cute, the staff was extremely accommodating and made you feel comfortable... But then I experienced the owner in action. She had to be the most unprofessional woman I have ever met in my life. She was rude to customers (basically harassing a mother who had a child), even though she lets her mangy little dog use the store as its own personal restroom (there was dog waste on the store floor!) This woman was extremely unprofessional. Yelling and swearing at her staff in front of customers, which made both the workers and me very uncomfortable. There is a time and a place for reprimands, and it is not when you are about to make a rather large sale. If you are going to advertise your store as a higher end boutique, please clean up after your dog! The only people I feel bad for are those who are stuck in this toxic environment. I thought I would shop at Trousseau since it is closer to home, but I am going to stick to shopping at Isabella's.

Pros: Cute store, nice fitters

Cons: dog waste on floor, obnoxious owner/manager

Posted 02/03/07

What a beautiful store, what a horrible place.
Went in to be fitted for a bra or two. The woman who helped me was abrasive, borderline rude, not only smelled like alcohol, but was full on DRUNK. she was slurring her words and acted like she had better things to do than help me. I have never been so disgusted and disappointed. they have wonderful things, but i was completely turned off to say the least. I dont want my money going to pay her drunken paycheck.

Posted 01/28/07

Trousseau is a great place to treat yourself!!! It is a little on the expensive side but if you have ever had problems finding a great fitting bra, this is the place for you. The ladies of Trousseau will help you find a pretty, sensual and great fitting bra. Anytime I feel like pampering myself I head over there, the sales staff is knowledgable and our willing to spend time with you to find the perfect undergarments. They have a great selection for wedding shower gifts or bachelorette parties. Can't wait to go back again!

Pros: Elegant, Great for Bachelorette Parties, Great Service

Cons: Can be pricey

Posted 11/15/06

Great service from Stephanie today. Planned to visit the store for months, and finally was in the area today. Lucky for me, it was during their semi-annual sale. I got $25 off on a $125 purchase of seamless bras. I found the bras very reasonable. I wear a 42G, so usually I can't even try on bras in stores - it's strictly mail-order. Stephanie had 6 or 7 styles in my size for me to try. The bras I chose were priced at only $42 and $48 each. I have spent $75 and more in the past, and not gotten the great fit or service I had today. Even when I've shopped at Marshall Fields, they had me in 44DD's, I think because that was the largest they had in stock. That is like 2 cups too small! I spent less than an hour in the store, and left with 4 bras, and they now have my measurements and I'm on their mailing list for future sales. I already briefed my husband on the place, so he'll probably go there to Christmas shop for me. Stephanie has my sizes on file, so it will be an easy task for him. I learned from today's experience of trying on several different styles that you really have to be in a store that has a wide assortment in your size, or you'll never get a good fit. Stephanie said it's like buying jeans - you could be 44E in one style and 42G in another style. I thought the owner's dog was very cute, and didn't bark or interfere with the sales process at all. I really recommend Trousseau, especially for big-busted ladies like myself. They also have lots of really cute se-xy nighties, pant-ies & things. And I'm sure they serve the average-sized lady just fine, too.

Pros: wide assortment in big-busted bra sizes

Cons: none - parking not as bad as others say, if you don't mind walking a few blocks

Posted 11/02/06

I use to live in Chicago and shopped at Trousseau quite frequently. Recently I moved to Boston, got engaged and at my bachelorette party got lots of fun Trousseau gifts from my Chicago friends. Unfortunately, I got some duplicates and wrong sizes and when I called to check if I could send them in for exchanges the woman said, "no problem." However, my gift receipt was longer than 21 days so actually no, I couldn't make any exchanges. Too bad I got married and went on a honeymoon!!! What an awful policy!!! I could understand if I wanted a refund, but I just wanted to get some different sizes. What am I suppose to do with all this stuff now? I have already turned many of my Chicago friends against Trousseau. They are now going to Etre and other more reasonable boutiques!

Pros: Great merchandise!

Cons: Awful return/exchange policy!

Posted 07/24/06

The first time I shopped here (about 2 years ago), I had the most amazing customer service experience shopping for bras. However, just about 1 year ago, I was very disappointed with the staff. The woman that had originally helped me had obviously been promoted to manager and only came out occassionally. Stores like this are made or broken by the quality of their service so hopefully they'll work on that.

BUT for those who have partners that need help with gift giving, Trousseau will keep your measurements and past purchases on file for you. So when my husband went in to get me a gift, they helped him find something that fit perfectly and also that I loved.

Pros: Personal Account Info on File, Easy Parking, Gift Certificates

Cons: Customer Service Spotty

Posted 06/24/06

This store is great! the owner is sweet and her staff is kind. I went in there in my sweats after a walk and no one made me feel as if I didn't belong. You can not get their lingerie cheaper in wicker park/bucktown. I used to work at the pink boutique so I'm not really sure what you are talking about. If your looking for cheap duds then go somewhere else, because this place sells quality items. Keep up the good wok ladies....ignore the haters :)

Pros: great staff, beautiful store, nice lingerie

Cons: PARKING!!!

Posted 05/21/06

I dont understand why people are having such bad experiances with trousseau. I walked into the store and was greeted by there warm staff. These girls where so helpful. The items where a little bit higher priced but i would rather have qaulity items at a higher price than a bra that is going to fall apart in a matter of months. Thanks girls for all you help and a wonderful shopping experiance!

Posted 12/14/05

I just read the other reviews posted here. That was so-o-o-o not my experience. But I'm also not high-maintenance and I didn't walk into Trousseau with a dog (who really takes a dog into a store, a Paris Hilton wannabe?) I just like to treat myself to pretty things now and then. And I like when a bra really fits correctly and makes my clothes look even better. And I like that I can count on Christy and her staff to help me with their usual kindness and excellent customer service. A few items have big pricetags, but then, you should find some of these in every store. It's the spice of life. Item for item, Trousseau is as competitively priced as their competition (who probably wrote the snakiest-sounding review).

Pros: Top service, Top selection, Top sales staff

Cons: Southport parking

Posted 11/28/05

This owner needs to learn a thing or two regarding good customer service and then invest in some training for the staff. I have lived in the Southport Cooridor for over six years now and have never been treated as poorly as I was by the owner of this shop on Friday.

PS- Out of courtesy to your customers consider putting a leash on your dog or leave it home.

Posted 08/20/05