Trousseau Lingerie Inc

★★★☆☆
  • 3543 N Southport Ave

    Chicago, IL 60657

    Map & Directions
  • 773-472-2727

Shopping

Shopping
More choices in Chicago:
Resultset_next

Sew Special Designs Ltd

4200 N Clark St Chicago, IL

Resultset_next

Peaches Boutique

5915 S Archer Ave Chicago, IL

3.4915 59
Hi! Sign in to let us know how Trousseau Lingerie Inc was?
Write a Review
  « Previous 1
.

I just have to say I'm so happy this place closed. The owner was not a nice person at all, did have a boob job just to be able to wear the bras, and had a PR person put her in Chicago magazine to be "Most Eligible Singles in Chicago." After getting to know her, I no longer look at those superlative things the same. I worked for her and my purse was stolen from her store. Initially, I thought it was a customer's so I ran after the guy. When I came back it was mine. She fired me for that and refused to help me replace anything. SShe really is a terrible person. YEah! Glad it closed!!! I guess you really do get back what you put out there.

1
★☆☆☆☆

I just have to say I'm so happy this place closed. The owner was not a nice person at all, did have a boob job just to be able to wear the bras, and had a PR person put her in Chicago magazine to be "Most Eligible Singles in Chicago." After getting to know her, I no longer look at those superlative things the same. I worked for her and my purse was stolen from her store. Initially, I thought it was a customer's so I ran after the guy. When I came back it was mine. She fired me for that and refused to help me replace anything. SShe really is a terrible person. YEah! Glad it closed!!! I guess you really do get back what you put out there.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

STORE CLOSED!!?? Surprise, surprise!! (TOTAL SARCASM)

Owner defines unprofessional. Company and/or store failed do to owners lack of knowledge of how to successfully run a business. If she was more interested into customer satisfaction and not personal satisfaction, Trousseau would have been VERY successful.

The ONLY reason Trousseau received one star is simple: Trousseau had a great selection of lingerie that screamed sexy!

I refused to walk into Trousseau Lingerie since March 2009, due to the owner's lack of customer satisfaction and her outrageous, inappropriate way to run a business.

Still baffled about the owner and her bizarre ways & attitude but I hear Isabella's calling my name! :)

I am over it!

1
★☆☆☆☆

STORE CLOSED!!?? Surprise, surprise!! (TOTAL SARCASM)

Owner defines unprofessional. Company and/or store failed do to owners lack of knowledge of how to successfully run a business. If she was more interested into customer satisfaction and not personal satisfaction, Trousseau would have been VERY successful.

The ONLY reason Trousseau received one star is simple: Trousseau had a great selection of lingerie that screamed sexy!

I refused to walk into Trousseau Lingerie since March 2009, due to the owner's lack of customer satisfaction and her outrageous, inappropriate way to run a business.

Still baffled about the owner and her bizarre ways & attitude but I hear Isabella's calling my name! :)

I am over it!

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

After searching several different stores, I went to Trousseau and had tremendous success. The store has an adorable selection of swimwear and cute little coverups. The tops and bottoms are sold separately so you can mix and match within collections.

The customer service was incredible as well. I worked with Kristy, the owner. She knew exactly what worked on me/what I liked and had excellent recommendations. No sales pressure at all and I left with several new items!

I am going back soon to be properly fitted for new bras to add to my collection.

5
★★★★★

After searching several different stores, I went to Trousseau and had tremendous success. The store has an adorable selection of swimwear and cute little coverups. The tops and bottoms are sold separately so you can mix and match within collections.

The customer service was incredible as well. I worked with Kristy, the owner. She knew exactly what worked on me/what I liked and had excellent recommendations. No sales pressure at all and I left with several new items!

I am going back soon to be properly fitted for new bras to add to my collection.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

After searching several different stores, I went to Trousseau and had tremendous success. The store has an adorable selection of swimwear and cute little coverups. The tops and bottoms are sold separately so you can mix and match within collections.
The customer service was incredible as well. I worked with Kristy, the owner. She knew exactly what worked on me/what I liked and had excellent recommendations. No sales pressure at all and I left with several new items!
I am going back soon to be properly fitted for new bras to add to my collection.

2
★★★★★

After searching several different stores, I went to Trousseau and had tremendous success. The store has an adorable selection of swimwear and cute little coverups. The tops and bottoms are sold separately so you can mix and match within collections.
The customer service was incredible as well. I worked with Kristy, the owner. She knew exactly what worked on me/what I liked and had excellent recommendations. No sales pressure at all and I left with several new items!
I am going back soon to be properly fitted for new bras to add to my collection.

Pros: service, selection

.

I drove down to Trousseau with my mother from Wisconsin today, and let me tell you, this shop is totally worth six hours in the car. We were immediately warmly greeted and given fitting rooms. We were fitted and then brought a large selection of bras in our hard-to-find sizes (32-DD for my mother, 32-F for me). The consultants were very helpful. Jenny and Katie helped us choose bras that fit perfectly, and when you get a bra that fits so well, the price is completely worth it. Also, a bra of such high quality is always worth the price. We ended up buying almost $600 worth of merchandise. The consultants were friendly, professional, and knowledgeable. I have read several poor reviews here and I really have no idea how those people could have managed to have a negative experience there. I plan to return there for all of my bra needs.

2
★★★★★

I drove down to Trousseau with my mother from Wisconsin today, and let me tell you, this shop is totally worth six hours in the car. We were immediately warmly greeted and given fitting rooms. We were fitted and then brought a large selection of bras in our hard-to-find sizes (32-DD for my mother, 32-F for me). The consultants were very helpful. Jenny and Katie helped us choose bras that fit perfectly, and when you get a bra that fits so well, the price is completely worth it. Also, a bra of such high quality is always worth the price. We ended up buying almost $600 worth of merchandise. The consultants were friendly, professional, and knowledgeable. I have read several poor reviews here and I really have no idea how those people could have managed to have a negative experience there. I plan to return there for all of my bra needs.

Pros: Huge selection, comfortable environment

.

Store is closed now. I go to Isabella's--much better service and selection anyway. I want to delete

5
★★★★★

Store is closed now. I go to Isabella's--much better service and selection anyway. I want to delete

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This was my third visit to Trousseau. I started shopping here two years ago after an employee at Victoria's Secret told me I "must be too heavy to wear their bras" and that's why nothing looked good (I'm a size 10). I love how the employees at Trousseau are determined to find something for you that looks and feels good. I recommend this shop to all my ladies!

2
★★★★★

This was my third visit to Trousseau. I started shopping here two years ago after an employee at Victoria's Secret told me I "must be too heavy to wear their bras" and that's why nothing looked good (I'm a size 10). I love how the employees at Trousseau are determined to find something for you that looks and feels good. I recommend this shop to all my ladies!

Pros: Staff who know what they are doing

Cons: None

.

We stopped into Trousseau while shopping for my wedding. Although the items are pretty, they are so overpriced. We saw some of the same items at Nordstroms and Isabella's for less. The owner was also pretty snotty and talking very loudly and rudely to her staff about sales and how small stores are failing. Well, of course they will fail in a down economy when the product is marked up 50% and the owner is rude if you are over a size 10. I refuse to spend my money here. Go to Isabella's instead, the owner realizes that real women aren't a size 2 with big fake boobs nor will she rip you off. Jeez....

1
★☆☆☆☆

We stopped into Trousseau while shopping for my wedding. Although the items are pretty, they are so overpriced. We saw some of the same items at Nordstroms and Isabella's for less. The owner was also pretty snotty and talking very loudly and rudely to her staff about sales and how small stores are failing. Well, of course they will fail in a down economy when the product is marked up 50% and the owner is rude if you are over a size 10. I refuse to spend my money here. Go to Isabella's instead, the owner realizes that real women aren't a size 2 with big fake boobs nor will she rip you off. Jeez....

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

To get the right fit, there's not better place than Trousseau. The shop is staffed with experts who can give you an instant lift with the right bra. There's plenty of selection and beautiful bathing suits stocked by bra cup size as well. Overall, a pleasant and enjoyable shopping experience.

5
★★★★★

To get the right fit, there's not better place than Trousseau. The shop is staffed with experts who can give you an instant lift with the right bra. There's plenty of selection and beautiful bathing suits stocked by bra cup size as well. Overall, a pleasant and enjoyable shopping experience.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

For those who need an instant lift, Trosseau is it! Honestly, most of us walk around sporting the wrong bra size so why not get a bra fit and feel better. I went to Trousseau looking for new bras and they hooked me up with the best looking and most supporting bras I've ever worn. Yes, they are expensive, but worth every penny.

2
★★★★★

For those who need an instant lift, Trosseau is it! Honestly, most of us walk around sporting the wrong bra size so why not get a bra fit and feel better. I went to Trousseau looking for new bras and they hooked me up with the best looking and most supporting bras I've ever worn. Yes, they are expensive, but worth every penny.

Pros: Best Bra Fit

.

This is the first lingerie store where I felt comfortable with the sales staff that actually carried a wide variety of bra's in my sizes. I am large chested and don't go anywhere else to purchase my lingerie!!! Knowledgeable sales staff and extremely professional. Don't hesitate to shop there!

2
★★★★★

This is the first lingerie store where I felt comfortable with the sales staff that actually carried a wide variety of bra's in my sizes. I am large chested and don't go anywhere else to purchase my lingerie!!! Knowledgeable sales staff and extremely professional. Don't hesitate to shop there!

Pros: Great Extended Sizes

Cons: None

.

Trousseau is a fabulous little boutique that offers high quality sexy lingerie. If you are looking for a classy gift for your spouse I would recommend Trousseau. They offer something for everyone. If you are looking for bridal wear or honeymoon attire they have a large selection for you.

The expert staff can educate you on the different types of bras available and which ones would best suit your body type. I bought the best bra I ever had. I wish I discovered Trousseau sooner!!!

5
★★★★★

Trousseau is a fabulous little boutique that offers high quality sexy lingerie. If you are looking for a classy gift for your spouse I would recommend Trousseau. They offer something for everyone. If you are looking for bridal wear or honeymoon attire they have a large selection for you.

The expert staff can educate you on the different types of bras available and which ones would best suit your body type. I bought the best bra I ever had. I wish I discovered Trousseau sooner!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I always receive terrific service at Trousseau! The store is warm and inviting, the staff are attentive and friendly (and genuine), the selection is incredible - it's everything I always wanted at other shops but never got.

Each time I return, they look up previous purchases and make recommendations based on brands and fits that work best for me, which saves me time (and it's fun to see what they recommend). And they re-measure me to ensure I always get the perfect fit. And it's true, ladies: Wearing the right size bra makes you look slimmer and more fit (and helps you feel even more beautiful!).

Each time I leave Trousseau I have a full bag of goodies and a great feeling about my experience. I can't recommend the store highly enough! I'm a loyal customer. :)

P.S. Although they are more a little more expensive than some more commonly known shops (ahem, Victoria's Secret), they have terrific semi-annual sales and specials so I recommend signing up for their mailing/email list to get notifications. The last time I was there I actually bought MORE than I expected and paid less than I budgeted. How awesome is that?

5
★★★★★

I always receive terrific service at Trousseau! The store is warm and inviting, the staff are attentive and friendly (and genuine), the selection is incredible - it's everything I always wanted at other shops but never got.

Each time I return, they look up previous purchases and make recommendations based on brands and fits that work best for me, which saves me time (and it's fun to see what they recommend). And they re-measure me to ensure I always get the perfect fit. And it's true, ladies: Wearing the right size bra makes you look slimmer and more fit (and helps you feel even more beautiful!).

Each time I leave Trousseau I have a full bag of goodies and a great feeling about my experience. I can't recommend the store highly enough! I'm a loyal customer. :)

P.S. Although they are more a little more expensive than some more commonly known shops (ahem, Victoria's Secret), they have terrific semi-annual sales and specials so I recommend signing up for their mailing/email list to get notifications. The last time I was there I actually bought MORE than I expected and paid less than I budgeted. How awesome is that?

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The store itself is warm and inviting, the staff are friendly and attentive (and genuine), the selection is incredible - it's everything I always wanted at other shops (like Victoria's Secret) but never got. I always receive terrific service at Trousseau!

Each time I return, they look up previous purchases and make recommendations based on brands and fits that work best for me. And they re-measure occasionally to ensure I always get the perfect fit. Believe what they say, ladies: Wearing the right size bra makes you look slimmer and more fit (and helps you feel even more beautiful!).

Each time I leave Trousseau I have a full bag of goodies and a great feeling about my experience. I can't recommend the store highly enough!

P.S. Although they are more expensive than some more commonly known shops, they have terrific semi-annual sales and specials so I recommend signing up for their mailing/email list to get notifications. The last time I was there I actually bought MORE than I expected and paid less than I budgeted. How awesome is that?

2
★★★★★

The store itself is warm and inviting, the staff are friendly and attentive (and genuine), the selection is incredible - it's everything I always wanted at other shops (like Victoria's Secret) but never got. I always receive terrific service at Trousseau!

Each time I return, they look up previous purchases and make recommendations based on brands and fits that work best for me. And they re-measure occasionally to ensure I always get the perfect fit. Believe what they say, ladies: Wearing the right size bra makes you look slimmer and more fit (and helps you feel even more beautiful!).

Each time I leave Trousseau I have a full bag of goodies and a great feeling about my experience. I can't recommend the store highly enough!

P.S. Although they are more expensive than some more commonly known shops, they have terrific semi-annual sales and specials so I recommend signing up for their mailing/email list to get notifications. The last time I was there I actually bought MORE than I expected and paid less than I budgeted. How awesome is that?

Pros: friendly, attentive staff and wonderful products

Cons: slightly pricey (but the quality makes it worthwhile!)

.

I received a lot of specialized attention from the shop owner, including a bra fitting and lots of choices of bras. Really a great find.

2
★★★★★

I received a lot of specialized attention from the shop owner, including a bra fitting and lots of choices of bras. Really a great find.

Pros: Beautiful shop, great service

.

I have been to Trousseau for bachelorette party gifts and for my own lingerie. The staff makes you feel comfortable and is extremely helpful. I'd recommend this store to anyone looking for quality, flattering and well-fitting lingerie.

2
★★★★★

I have been to Trousseau for bachelorette party gifts and for my own lingerie. The staff makes you feel comfortable and is extremely helpful. I'd recommend this store to anyone looking for quality, flattering and well-fitting lingerie.

.

I just wanted to check out this store as I had walked past it quite a few times. I was greeted right away and was quickly offered a free fitting. They spent a great deal of time helping me choose the right options even though the store had already closed.
They have a great selection there!

2
★★★★★

I just wanted to check out this store as I had walked past it quite a few times. I was greeted right away and was quickly offered a free fitting. They spent a great deal of time helping me choose the right options even though the store had already closed.
They have a great selection there!

Pros: Super helpful staff

Cons: None really

.

I have been to trousseau on a few occasions and find the staff very knowledgeable and helpful. I can't walk into the store without finding something i MUST own.

As far as bra fittings go, THIS IS THE PLACE TO GO. The staff offers many recommendations as to size, style and how to adjust your bra for proper fit. I find it difficult for me to find my size anywhere and trousseau always stocks my size.

Victoria's Secret eat your heart out.

4
★★★★☆

I have been to trousseau on a few occasions and find the staff very knowledgeable and helpful. I can't walk into the store without finding something i MUST own.

As far as bra fittings go, THIS IS THE PLACE TO GO. The staff offers many recommendations as to size, style and how to adjust your bra for proper fit. I find it difficult for me to find my size anywhere and trousseau always stocks my size.

Victoria's Secret eat your heart out.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have been to trousseau on a few occasions and find the staff very knowledgeable and helpful. I can't walk into the store without finding something i MUST own.

As far as bra fittings go, THIS IS THE PLACE TO GO. The staff offers many recommendations as to size, style and how to adjust your bra for proper fit. I find it difficult for me to find my size anywhere and trousseau always stocks my size.

Victoria's Secret eat your heart out.

2
★★★★☆

I have been to trousseau on a few occasions and find the staff very knowledgeable and helpful. I can't walk into the store without finding something i MUST own.

As far as bra fittings go, THIS IS THE PLACE TO GO. The staff offers many recommendations as to size, style and how to adjust your bra for proper fit. I find it difficult for me to find my size anywhere and trousseau always stocks my size.

Victoria's Secret eat your heart out.

.

I have been inconsistently shopping at Trousseau for 4 years now. I had a great first experience getting a true bra fitting. But, after my wonderful first experience I found other staff to be less attentive and less pleasant on other visits.

Recently I have been very in need of some new bras and it felt my old one's weren't fitting as well. I decided to give Trousseau another try and went yesterday for the kick-off of their spring sale. I had an awesome sales consultant named Lauren who patiently, persistently and pleasantly helped me find a couple bras that fit really well! The owner Christy also helped me when I first entered the store.

While the prices are a bit high. Trousseau has great customer service that make me return to the store for great help to find what I need and offer quality product. I would highly recommend this store to anyone who is sick of uncomfortable undergarments that don't fit properly and is willing to spend a little more for good product.

2
★★★★☆

I have been inconsistently shopping at Trousseau for 4 years now. I had a great first experience getting a true bra fitting. But, after my wonderful first experience I found other staff to be less attentive and less pleasant on other visits.

Recently I have been very in need of some new bras and it felt my old one's weren't fitting as well. I decided to give Trousseau another try and went yesterday for the kick-off of their spring sale. I had an awesome sales consultant named Lauren who patiently, persistently and pleasantly helped me find a couple bras that fit really well! The owner Christy also helped me when I first entered the store.

While the prices are a bit high. Trousseau has great customer service that make me return to the store for great help to find what I need and offer quality product. I would highly recommend this store to anyone who is sick of uncomfortable undergarments that don't fit properly and is willing to spend a little more for good product.

Pros: Attentive & Knowledgeable Staff

Cons: Difficulty keeping sizes in stock

.

This is the store to go to for an expert fit for bras. The staff is knowledgable, friendly and eager to please. I found my experience there to be very positive. For those girls looking for a good product and a good fit, this is the place to go.

2
★★★★★

This is the store to go to for an expert fit for bras. The staff is knowledgable, friendly and eager to please. I found my experience there to be very positive. For those girls looking for a good product and a good fit, this is the place to go.

Pros: Expert fitters

Cons: Can be pricy

.

The people who work there know what they are doing. If you are lucky to be there when the owner is there have her help you. She is very honest on how the swimsuits and bras look on you. I always have problems finding the right swimsuit and bra. They have a really good selection. Be prepared to spend $$$$$.

2
★★★★☆

The people who work there know what they are doing. If you are lucky to be there when the owner is there have her help you. She is very honest on how the swimsuits and bras look on you. I always have problems finding the right swimsuit and bra. They have a really good selection. Be prepared to spend $$$$$.

Pros: Fantastic upscale swimsuits, bras & undies

Cons: expensive

.

I'm kind of surprised to see all the negative reviews because my friend and I had a really fun time getting fitted and trying on different bras at this place. The swimsuits they carry in my size aren't really my style; that's the only reason I'm giving four rather than five stars.

4
★★★★☆

I'm kind of surprised to see all the negative reviews because my friend and I had a really fun time getting fitted and trying on different bras at this place. The swimsuits they carry in my size aren't really my style; that's the only reason I'm giving four rather than five stars.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

i had a really fun time with a friend of mine here the other day. we tried on a ton of bras, and i really felt that the owner was making a great effort in getting us into the right sizes. :)

2
★★★★☆

i had a really fun time with a friend of mine here the other day. we tried on a ton of bras, and i really felt that the owner was making a great effort in getting us into the right sizes. :)

Pros: lots of one-on-one attention from store owner

Cons: swimsuits in my size weren't my style

.

We had a great experience last weekend at Trousseau. My daughter needed a bra for a dress that had an open back, a racerback - not easy to find. The staff was great. They measured her and found something that worked great. I would definitely recommend Trousseau. Their sales staff is very knowledgeable!

2
★★★★☆

We had a great experience last weekend at Trousseau. My daughter needed a bra for a dress that had an open back, a racerback - not easy to find. The staff was great. They measured her and found something that worked great. I would definitely recommend Trousseau. Their sales staff is very knowledgeable!

Pros: Great customer service

.

The sales people were so friendly and made you feel comfortable. They helped you try on different bathing suits and also made sure you purchase what you were happy with. I would definitely recommend this place.

2
★★★★☆

The sales people were so friendly and made you feel comfortable. They helped you try on different bathing suits and also made sure you purchase what you were happy with. I would definitely recommend this place.

Pros: You get fitted, bathing suit fits better than any other

Cons: Price is expensive

.

This is one of the best shops on Southport. The staff is nice and not snotty like many of the other stores on Southport ( you know who are). The lingerie is great quality and everytime i go in the staff is always helpful and spend time with you. I would highly recommend this place to anyone.

2
★★★★★

This is one of the best shops on Southport. The staff is nice and not snotty like many of the other stores on Southport ( you know who are). The lingerie is great quality and everytime i go in the staff is always helpful and spend time with you. I would highly recommend this place to anyone.

Pros: Best Selection

.

I had a great experience last week in this store. The sales associate who helped me gave me a very thorough fitting, and then brought in several bras for me to try. She helped me until I found exactly what I was looking for. I also love that they have t-shirts to try on over your bras, just in case you aren't prepared with your own. I will go back to this store again and again!

2
★★★★★

I had a great experience last week in this store. The sales associate who helped me gave me a very thorough fitting, and then brought in several bras for me to try. She helped me until I found exactly what I was looking for. I also love that they have t-shirts to try on over your bras, just in case you aren't prepared with your own. I will go back to this store again and again!

Pros: Huge selection, excellent customer servive

.

Thank goodness for Jennie! I stopped into the store to find a new bathing suit - I must have tried on 25 different suits and Jennie was patient and thoughtful as she brought me at least 20 of the 25 after seeing what I liked and didn't like. I ended up buying three suits (I just couldn't say no - and it was hard not to buy 6 - here's hoping there is a sale soon!) and a new bra too! Its too bad I don't have more cash on hand as I would be back in a heartbeat.

5
★★★★★

Thank goodness for Jennie! I stopped into the store to find a new bathing suit - I must have tried on 25 different suits and Jennie was patient and thoughtful as she brought me at least 20 of the 25 after seeing what I liked and didn't like. I ended up buying three suits (I just couldn't say no - and it was hard not to buy 6 - here's hoping there is a sale soon!) and a new bra too! Its too bad I don't have more cash on hand as I would be back in a heartbeat.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

thank goodness for Jennie! I went in for one bathing suit and ended up with three, and had to figure out how to not buy six (the price had something to do with it!). Jennie was patient with me and was incredibly helpful. She paid attention to what I liked and didn't like - and my body language too. . and she brought me so many bathing suits that I would never have chosen for myself - and I ended up buying two of them - a white bikini with gold accents. . are you kidding me??? but its gorgeous and I don't look half bad. . .

2
★★★★★

thank goodness for Jennie! I went in for one bathing suit and ended up with three, and had to figure out how to not buy six (the price had something to do with it!). Jennie was patient with me and was incredibly helpful. She paid attention to what I liked and didn't like - and my body language too. . and she brought me so many bathing suits that I would never have chosen for myself - and I ended up buying two of them - a white bikini with gold accents. . are you kidding me??? but its gorgeous and I don't look half bad. . .

Pros: Great selection of suits and lingerie

Cons: A bit pricey

.

While the store had a delightful selection, that had to be the rudest, prissiest staff I have ever dealt with. In the immortal words of Edwina Monsoon, "You only work in a shop, you know. You can drop the attitude." I can find the same stuff online anyway.

0
★☆☆☆☆

While the store had a delightful selection, that had to be the rudest, prissiest staff I have ever dealt with. In the immortal words of Edwina Monsoon, "You only work in a shop, you know. You can drop the attitude." I can find the same stuff online anyway.

.

Trousseau does has some lovely lingerie. But after only a few times of wearing one of the bras, I realized that one strap was already at the maximum tightness and was still falling off. The other strap still had several inches left to tighten. To me, this signaled that the bra was defective, and I took it into Trousseau to ask for a replacement. Remember, I only wore it a handful of times and it was 3 weeks after purchase. Yes, I know that their return policy is 14 days, but I think any store reasonably concerned with customer satisfaction should replace a defective item, especially since it had been such a short time since I bought it. I talked to two salespeople, tried on my bra and showed them my issue with it. They acknowledged that for the same tightness on both sides, one was strapped down much further than the other. They continued to inspect, reinspect, and stare at my bra over and over again. The salesperson finally took me to the register with the new bra in hand seeming like she would exchange it for me. After more hemming and hawing, she then told me that I originally purchased the bra on sale and that I would have to pay the difference! Then she said that I was mistakenly charged the wrong price and that she couldn??t sell me the new bra for that same price. Their mistake at the register is (a) not my fault, and (b) completely irrelevant, since I wasn??t purchasing another bra ?? I was simply asking them to replace a defective one!! The salesperson said she??d have to talk to the owner. The next day, she called me and again reiterated that I was charged an incorrect price (such a ridiculous thing to keep bringing up!), and that I should go get the bra strap altered by a tailor. Needless to say, this store has completely unreasonable customer service, and I will never go back. I spent $200 during my initial visit (the friend with me spent $500). For that kind of money, you would think they would care more about customer satisfaction.

1
★☆☆☆☆

Trousseau does has some lovely lingerie. But after only a few times of wearing one of the bras, I realized that one strap was already at the maximum tightness and was still falling off. The other strap still had several inches left to tighten. To me, this signaled that the bra was defective, and I took it into Trousseau to ask for a replacement. Remember, I only wore it a handful of times and it was 3 weeks after purchase. Yes, I know that their return policy is 14 days, but I think any store reasonably concerned with customer satisfaction should replace a defective item, especially since it had been such a short time since I bought it. I talked to two salespeople, tried on my bra and showed them my issue with it. They acknowledged that for the same tightness on both sides, one was strapped down much further than the other. They continued to inspect, reinspect, and stare at my bra over and over again. The salesperson finally took me to the register with the new bra in hand seeming like she would exchange it for me. After more hemming and hawing, she then told me that I originally purchased the bra on sale and that I would have to pay the difference! Then she said that I was mistakenly charged the wrong price and that she couldn??t sell me the new bra for that same price. Their mistake at the register is (a) not my fault, and (b) completely irrelevant, since I wasn??t purchasing another bra ?? I was simply asking them to replace a defective one!! The salesperson said she??d have to talk to the owner. The next day, she called me and again reiterated that I was charged an incorrect price (such a ridiculous thing to keep bringing up!), and that I should go get the bra strap altered by a tailor. Needless to say, this store has completely unreasonable customer service, and I will never go back. I spent $200 during my initial visit (the friend with me spent $500). For that kind of money, you would think they would care more about customer satisfaction.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Trousseau does has some lovely lingerie. But after only a few times of wearing one of the bras, I realized that one strap was already at the maximum tightness and was still falling off. The other strap still had several inches left to tighten. To me, this signaled that the bra was defective, and I took it into Trousseau to ask for a replacement. Remember, I only wore it a handful of times and it was 3 weeks after purchase. Yes, I know that their return policy is 14 days, but I think any store reasonably concerned with customer satisfaction should replace a defective item, especially since it had been such a short time since I bought it.

I talked to two salespeople, tried on my bra and showed them my issue with it. They acknowledged that for the same tightness on both sides, one was strapped down much further than the other. They continued to inspect, reinspect, and stare at my bra over and over again. The salesperson finally took me to the register with the new bra in hand seeming like she would exchange it for me. After more hemming and hawing, she then told me that I originally purchased the bra on sale and that I would have to pay the difference! Then she said that I was mistakenly charged the wrong price and that she couldn?t sell me the new bra for that same price. Their mistake at the register is (a) not my fault, and (b) completely irrelevant, since I wasn?t purchasing another bra ? I was simply asking them to replace a defective one!!

The salesperson said she?d have to talk to the owner. The next day, she called me and again reiterated that I was charged an incorrect price (such a ridiculous thing to keep bringing up!), and that I should go get the bra strap altered by a tailor. Needless to say, this store has completely unreasonable customer service, and I will never go back. I spent $200 during my initial visit (the friend with me spent $500). For that kind of money, you would think they would care more about customer satisfaction.

0
★☆☆☆☆

Trousseau does has some lovely lingerie. But after only a few times of wearing one of the bras, I realized that one strap was already at the maximum tightness and was still falling off. The other strap still had several inches left to tighten. To me, this signaled that the bra was defective, and I took it into Trousseau to ask for a replacement. Remember, I only wore it a handful of times and it was 3 weeks after purchase. Yes, I know that their return policy is 14 days, but I think any store reasonably concerned with customer satisfaction should replace a defective item, especially since it had been such a short time since I bought it.

I talked to two salespeople, tried on my bra and showed them my issue with it. They acknowledged that for the same tightness on both sides, one was strapped down much further than the other. They continued to inspect, reinspect, and stare at my bra over and over again. The salesperson finally took me to the register with the new bra in hand seeming like she would exchange it for me. After more hemming and hawing, she then told me that I originally purchased the bra on sale and that I would have to pay the difference! Then she said that I was mistakenly charged the wrong price and that she couldn?t sell me the new bra for that same price. Their mistake at the register is (a) not my fault, and (b) completely irrelevant, since I wasn?t purchasing another bra ? I was simply asking them to replace a defective one!!

The salesperson said she?d have to talk to the owner. The next day, she called me and again reiterated that I was charged an incorrect price (such a ridiculous thing to keep bringing up!), and that I should go get the bra strap altered by a tailor. Needless to say, this store has completely unreasonable customer service, and I will never go back. I spent $200 during my initial visit (the friend with me spent $500). For that kind of money, you would think they would care more about customer satisfaction.

.

I'm not sure what these other reviews are talking about.. but last Christmas my sis got me a gift cert. for here. I'm hard to fit so the thought was nice but I rolled my eyes: i mean a bra is a bra, right? HOLY NO! This place worked with me, taught me, shopped for me, sized me right... they made me so comfortable and helped me feel pampered. They even provided alternate suggestions for things that were out of my price range. I took my purchase home and although it was on the expensive end-it's already paid for itself. I wear it so much i had to go back and get 2 more (along with some other fun stuff!) Everyone I've brought here has had an amazing experience and walked out feeling happy and sexy.

5
★★★★★

I'm not sure what these other reviews are talking about.. but last Christmas my sis got me a gift cert. for here. I'm hard to fit so the thought was nice but I rolled my eyes: i mean a bra is a bra, right? HOLY NO! This place worked with me, taught me, shopped for me, sized me right... they made me so comfortable and helped me feel pampered. They even provided alternate suggestions for things that were out of my price range. I took my purchase home and although it was on the expensive end-it's already paid for itself. I wear it so much i had to go back and get 2 more (along with some other fun stuff!) Everyone I've brought here has had an amazing experience and walked out feeling happy and sexy.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I went to Trousseau to just look around. I thought it was going to be out of my price range. I'm not sure why people think it's so expensive. I have the most fabulous bra I have ever had. It took over an hour to get fitted and find this one - and it only cost $65. The sales associate was very talented at targeting the right bra for me. We tried about 10 different styles. I am grateful for the exceptional service because I have never had a bra fit as well as this one. I've always had trouble finding a bra size in 34-B. I'm so happy I found Trousseau, I plan on buying all my bras. My boyfriend also noticed my new bra. Saying It made me look great. He wants me to wear it whenever we go out now. The one bad experience I had was when I asked to go to the bathroom. She pointed me off in the direction. I went out the door where she had pointed and wham the door closed and I was outside! I had to walk around to the front again. Good thing I had my blouse on.

2
★★★★★

I went to Trousseau to just look around. I thought it was going to be out of my price range. I'm not sure why people think it's so expensive. I have the most fabulous bra I have ever had. It took over an hour to get fitted and find this one - and it only cost $65. The sales associate was very talented at targeting the right bra for me. We tried about 10 different styles. I am grateful for the exceptional service because I have never had a bra fit as well as this one. I've always had trouble finding a bra size in 34-B. I'm so happy I found Trousseau, I plan on buying all my bras. My boyfriend also noticed my new bra. Saying It made me look great. He wants me to wear it whenever we go out now. The one bad experience I had was when I asked to go to the bathroom. She pointed me off in the direction. I went out the door where she had pointed and wham the door closed and I was outside! I had to walk around to the front again. Good thing I had my blouse on.

Pros: Customer Service - Selection - Quality

Cons: Parking - hard to find bathroom -

.

I felt at ease the moment that I walked into the shop. It has a great selection with personalized service. This is the nicest lingerie shop that I have been in! The garments are high quality with customized apparel. Most lingerie places such Victoria Secret, etc. are not comfortable but the items in this store have both comfort and style. The prices are high but, as they say you get what you pay for.

2
★★★★★

I felt at ease the moment that I walked into the shop. It has a great selection with personalized service. This is the nicest lingerie shop that I have been in! The garments are high quality with customized apparel. Most lingerie places such Victoria Secret, etc. are not comfortable but the items in this store have both comfort and style. The prices are high but, as they say you get what you pay for.

Pros: Vast Selection of Lingerie and Bathing Suits

Cons: Upscale shop comes with a higher price

.

I was thrilled to find a store that might have my hard-to-find size in stock. When they did not have the item I wanted in stock, they required full payment up front for an out-of-stock stock size and stock color in a stock item. That was nearly three months ago. I have left numerous phone messages and spoken to sales girls who promised that they would have the owner call me. Two weeks ago I went in in person to attempt to understand why they would not return my calls and why my item had not arrived yet. I was told that it wasn't their fault, it was the supplier's, and that they still didn't know when my November purchase might actually arrive. I told them I really didn't think it was appropriate to make me wait any longer, and to not return my calls- after all, I can order the same bra online for less and get free delivery- so three months lead time seems excessive. I was told that the owner would call me and give me a refund. I still have not heard from anyone from Trousseau and I have filed a complaint with the BBB. This is absolutely the worst customer expereince I have ever experienced in my life. Looking for european brands? Check out Wildflowers on Wells, where the owner will order anything for you with only a small refundable deposit!

1
★☆☆☆☆

I was thrilled to find a store that might have my hard-to-find size in stock. When they did not have the item I wanted in stock, they required full payment up front for an out-of-stock stock size and stock color in a stock item. That was nearly three months ago. I have left numerous phone messages and spoken to sales girls who promised that they would have the owner call me. Two weeks ago I went in in person to attempt to understand why they would not return my calls and why my item had not arrived yet. I was told that it wasn't their fault, it was the supplier's, and that they still didn't know when my November purchase might actually arrive. I told them I really didn't think it was appropriate to make me wait any longer, and to not return my calls- after all, I can order the same bra online for less and get free delivery- so three months lead time seems excessive. I was told that the owner would call me and give me a refund. I still have not heard from anyone from Trousseau and I have filed a complaint with the BBB. This is absolutely the worst customer expereince I have ever experienced in my life. Looking for european brands? Check out Wildflowers on Wells, where the owner will order anything for you with only a small refundable deposit!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Trousseau is NOT a high-end lingerie boutique! The sales staff is rude, and the lingerie is poorly made but overpriced! I was given a gift from this store, but it was the wrong size (even though the sales staff assured him that it would fit a size 8). They not only refused to give me a refund or store credit, but would not even let me exchange it for the correct size, which WAS in stock. There's a sure way to discourage repeat business.

1
★☆☆☆☆

Trousseau is NOT a high-end lingerie boutique! The sales staff is rude, and the lingerie is poorly made but overpriced! I was given a gift from this store, but it was the wrong size (even though the sales staff assured him that it would fit a size 8). They not only refused to give me a refund or store credit, but would not even let me exchange it for the correct size, which WAS in stock. There's a sure way to discourage repeat business.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

The people who work here are 1) pretentious- hello, you are in the service industry- where do you get off being rude to people who pay your salary? 2) Rude 3) Not Helpful.

I couldn't believe this place was up for a "best of Chicago" column. The only award this place should win is "Best of Rude Service Lingerie Stores". They'd deserve to be on that list.

Management- you have a beautiful store. Fill it with people who are beautiful on the inside so that you could actually make a sale.

0
★☆☆☆☆

The people who work here are 1) pretentious- hello, you are in the service industry- where do you get off being rude to people who pay your salary? 2) Rude 3) Not Helpful.

I couldn't believe this place was up for a "best of Chicago" column. The only award this place should win is "Best of Rude Service Lingerie Stores". They'd deserve to be on that list.

Management- you have a beautiful store. Fill it with people who are beautiful on the inside so that you could actually make a sale.

Pros: Beautiful lingerie....

Cons: Expensive and Rude Salespeople.

.

Despite it's hip decor, this place is a total rip off. The owner is very nasty and has no conception what customer service is. She also has a yappy little dog who is always driving customers crazy. The place promises it can fit anyone - WRONG!!! This place is NOT plus-siz friendly despite their claims and what's worse, if you're not under size 7, the looks and the attitude you get are very upsetting!!

1
★☆☆☆☆

Despite it's hip decor, this place is a total rip off. The owner is very nasty and has no conception what customer service is. She also has a yappy little dog who is always driving customers crazy. The place promises it can fit anyone - WRONG!!! This place is NOT plus-siz friendly despite their claims and what's worse, if you're not under size 7, the looks and the attitude you get are very upsetting!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This place is horrid! They say they can fit anyone, but they lie. Heaven forbid if you need something fitted personally because they don't get it right. Ever. Remember - no refunds, exchanges or cooperation in any way! They're very snooty to older women and plus-size women even though they advertise they have extra large sizes. Take your money eslewhere and save yourself a lot of grief and attitude!

0
★☆☆☆☆

This place is horrid! They say they can fit anyone, but they lie. Heaven forbid if you need something fitted personally because they don't get it right. Ever. Remember - no refunds, exchanges or cooperation in any way! They're very snooty to older women and plus-size women even though they advertise they have extra large sizes. Take your money eslewhere and save yourself a lot of grief and attitude!

.

I love coming to Trousseau because it's so elegant & definitley provides the five star experience. Trousseau is a treat. The best for special occasions. I want all my Christmas gifts to be from here!

2
★★★★★

I love coming to Trousseau because it's so elegant & definitley provides the five star experience. Trousseau is a treat. The best for special occasions. I want all my Christmas gifts to be from here!

Pros: Made me feel beautiful!

.

The staff is incredibly helpful, and the underwear is the best I've found. It's really not that much more expensive than Victoria's Secret, and a million times better quality-wise.

After reading some of the reviews on here I was prepared for rude/intimidating salespeople, but the woman who helped me (Elizabeth, I think) was super friendly and genuinely interested in helping me find the perfect strapless bra. I can't wait to go back.

2
★★★★★

The staff is incredibly helpful, and the underwear is the best I've found. It's really not that much more expensive than Victoria's Secret, and a million times better quality-wise.

After reading some of the reviews on here I was prepared for rude/intimidating salespeople, but the woman who helped me (Elizabeth, I think) was super friendly and genuinely interested in helping me find the perfect strapless bra. I can't wait to go back.

Pros: high-quality, gorgeous lingerie and excellent customer service

Cons: slightly more expensive than other stores

.

After getting in excess of $1,500 worth of gifts for my Bridal Shower from the store I had forgotton about a voucher which had just barly become of date when I asked about the reply was to say the least shocking.
the owner refused to see me and sent a young lady to tell me it was not her problem. As a small business owner in the neighbourhood bad customer service would be an understatement to say the least.

0
★☆☆☆☆

After getting in excess of $1,500 worth of gifts for my Bridal Shower from the store I had forgotton about a voucher which had just barly become of date when I asked about the reply was to say the least shocking.
the owner refused to see me and sent a young lady to tell me it was not her problem. As a small business owner in the neighbourhood bad customer service would be an understatement to say the least.

.

At first I thought that this store was a true Southport jem, the place was cute, the staff was extremely accommodating and made you feel comfortable... But then I experienced the owner in action. She had to be the most unprofessional woman I have ever met in my life. She was rude to customers (basically harassing a mother who had a child), even though she lets her mangy little dog use the store as its own personal restroom (there was dog waste on the store floor!) This woman was extremely unprofessional. Yelling and swearing at her staff in front of customers, which made both the workers and me very uncomfortable. There is a time and a place for reprimands, and it is not when you are about to make a rather large sale. If you are going to advertise your store as a higher end boutique, please clean up after your dog! The only people I feel bad for are those who are stuck in this toxic environment. I thought I would shop at Trousseau since it is closer to home, but I am going to stick to shopping at Isabella's.

1
★★★☆☆

At first I thought that this store was a true Southport jem, the place was cute, the staff was extremely accommodating and made you feel comfortable... But then I experienced the owner in action. She had to be the most unprofessional woman I have ever met in my life. She was rude to customers (basically harassing a mother who had a child), even though she lets her mangy little dog use the store as its own personal restroom (there was dog waste on the store floor!) This woman was extremely unprofessional. Yelling and swearing at her staff in front of customers, which made both the workers and me very uncomfortable. There is a time and a place for reprimands, and it is not when you are about to make a rather large sale. If you are going to advertise your store as a higher end boutique, please clean up after your dog! The only people I feel bad for are those who are stuck in this toxic environment. I thought I would shop at Trousseau since it is closer to home, but I am going to stick to shopping at Isabella's.

Pros: Cute store, nice fitters

Cons: dog waste on floor, obnoxious owner/manager

.

What a beautiful store, what a horrible place.
Went in to be fitted for a bra or two. The woman who helped me was abrasive, borderline rude, not only smelled like alcohol, but was full on DRUNK. she was slurring her words and acted like she had better things to do than help me. I have never been so disgusted and disappointed. they have wonderful things, but i was completely turned off to say the least. I dont want my money going to pay her drunken paycheck.

1
★☆☆☆☆

What a beautiful store, what a horrible place.
Went in to be fitted for a bra or two. The woman who helped me was abrasive, borderline rude, not only smelled like alcohol, but was full on DRUNK. she was slurring her words and acted like she had better things to do than help me. I have never been so disgusted and disappointed. they have wonderful things, but i was completely turned off to say the least. I dont want my money going to pay her drunken paycheck.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

What a beautiful store, what a horrible place.
Went in to be fitted for a bra or two. The woman who helped me was abrasive, borderline rude, not only smelled like alcohol, but was full on DRUNK. she was slurring her words and acted like she had better things to do than help me. I have never been so disgusted and disappointed. they have wonderful things, but i was completely turned off to say the least. I dont want my money going to pay her drunken paycheck.

0
★☆☆☆☆

What a beautiful store, what a horrible place.
Went in to be fitted for a bra or two. The woman who helped me was abrasive, borderline rude, not only smelled like alcohol, but was full on DRUNK. she was slurring her words and acted like she had better things to do than help me. I have never been so disgusted and disappointed. they have wonderful things, but i was completely turned off to say the least. I dont want my money going to pay her drunken paycheck.

.

Trousseau is a great place to treat yourself!!! It is a little on the expensive side but if you have ever had problems finding a great fitting bra, this is the place for you. The ladies of Trousseau will help you find a pretty, sensual and great fitting bra. Anytime I feel like pampering myself I head over there, the sales staff is knowledgable and our willing to spend time with you to find the perfect undergarments. They have a great selection for wedding shower gifts or bachelorette parties. Can't wait to go back again!

2
★★★★★

Trousseau is a great place to treat yourself!!! It is a little on the expensive side but if you have ever had problems finding a great fitting bra, this is the place for you. The ladies of Trousseau will help you find a pretty, sensual and great fitting bra. Anytime I feel like pampering myself I head over there, the sales staff is knowledgable and our willing to spend time with you to find the perfect undergarments. They have a great selection for wedding shower gifts or bachelorette parties. Can't wait to go back again!

Pros: Elegant, Great for Bachelorette Parties, Great Service

Cons: Can be pricey

.

Great service from Stephanie today. Planned to visit the store for months, and finally was in the area today. Lucky for me, it was during their semi-annual sale. I got $25 off on a $125 purchase of seamless bras. I found the bras very reasonable. I wear a 42G, so usually I can't even try on bras in stores - it's strictly mail-order. Stephanie had 6 or 7 styles in my size for me to try. The bras I chose were priced at only $42 and $48 each. I have spent $75 and more in the past, and not gotten the great fit or service I had today. Even when I've shopped at Marshall Fields, they had me in 44DD's, I think because that was the largest they had in stock. That is like 2 cups too small! I spent less than an hour in the store, and left with 4 bras, and they now have my measurements and I'm on their mailing list for future sales. I already briefed my husband on the place, so he'll probably go there to Christmas shop for me. Stephanie has my sizes on file, so it will be an easy task for him. I learned from today's experience of trying on several different styles that you really have to be in a store that has a wide assortment in your size, or you'll never get a good fit. Stephanie said it's like buying jeans - you could be 44E in one style and 42G in another style. I thought the owner's dog was very cute, and didn't bark or interfere with the sales process at all. I really recommend Trousseau, especially for big-busted ladies like myself. They also have lots of really cute se-xy nighties, pant-ies & things. And I'm sure they serve the average-sized lady just fine, too.

2
★★★★★

Great service from Stephanie today. Planned to visit the store for months, and finally was in the area today. Lucky for me, it was during their semi-annual sale. I got $25 off on a $125 purchase of seamless bras. I found the bras very reasonable. I wear a 42G, so usually I can't even try on bras in stores - it's strictly mail-order. Stephanie had 6 or 7 styles in my size for me to try. The bras I chose were priced at only $42 and $48 each. I have spent $75 and more in the past, and not gotten the great fit or service I had today. Even when I've shopped at Marshall Fields, they had me in 44DD's, I think because that was the largest they had in stock. That is like 2 cups too small! I spent less than an hour in the store, and left with 4 bras, and they now have my measurements and I'm on their mailing list for future sales. I already briefed my husband on the place, so he'll probably go there to Christmas shop for me. Stephanie has my sizes on file, so it will be an easy task for him. I learned from today's experience of trying on several different styles that you really have to be in a store that has a wide assortment in your size, or you'll never get a good fit. Stephanie said it's like buying jeans - you could be 44E in one style and 42G in another style. I thought the owner's dog was very cute, and didn't bark or interfere with the sales process at all. I really recommend Trousseau, especially for big-busted ladies like myself. They also have lots of really cute se-xy nighties, pant-ies & things. And I'm sure they serve the average-sized lady just fine, too.

Pros: wide assortment in big-busted bra sizes

Cons: none - parking not as bad as others say, if you don't mind walking a few blocks

.

I use to live in Chicago and shopped at Trousseau quite frequently. Recently I moved to Boston, got engaged and at my bachelorette party got lots of fun Trousseau gifts from my Chicago friends. Unfortunately, I got some duplicates and wrong sizes and when I called to check if I could send them in for exchanges the woman said, "no problem." However, my gift receipt was longer than 21 days so actually no, I couldn't make any exchanges. Too bad I got married and went on a honeymoon!!! What an awful policy!!! I could understand if I wanted a refund, but I just wanted to get some different sizes. What am I suppose to do with all this stuff now? I have already turned many of my Chicago friends against Trousseau. They are now going to Etre and other more reasonable boutiques!

0
★☆☆☆☆

I use to live in Chicago and shopped at Trousseau quite frequently. Recently I moved to Boston, got engaged and at my bachelorette party got lots of fun Trousseau gifts from my Chicago friends. Unfortunately, I got some duplicates and wrong sizes and when I called to check if I could send them in for exchanges the woman said, "no problem." However, my gift receipt was longer than 21 days so actually no, I couldn't make any exchanges. Too bad I got married and went on a honeymoon!!! What an awful policy!!! I could understand if I wanted a refund, but I just wanted to get some different sizes. What am I suppose to do with all this stuff now? I have already turned many of my Chicago friends against Trousseau. They are now going to Etre and other more reasonable boutiques!

Pros: Great merchandise!

Cons: Awful return/exchange policy!

Editorial from

In Short
Warm and inviting, this top-tier lingerie and swim shop--washed in burgundy, yellow and cream tones with plush, area rug-covered wood floors--delivers luxury in a lace-driven package. Inset fixtures and racks taunt women…

 

Wait, you're the expert.

If you've been to or used Trousseau Lingerie Inc, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review