Trousseau Lingerie Inc

★★★☆☆
  • 3543 N Southport Ave

    Chicago, IL 60657

    Map & Directions
  • 773-472-2727

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The first time I shopped here (about 2 years ago), I had the most amazing customer service experience shopping for bras. However, just about 1 year ago, I was very disappointed with the staff. The woman that had originally helped me had obviously been promoted to manager and only came out occassionally. Stores like this are made or broken by the quality of their service so hopefully they'll work on that.

BUT for those who have partners that need help with gift giving, Trousseau will keep your measurements and past purchases on file for you. So when my husband went in to get me a gift, they helped him find something that fit perfectly and also that I loved.

2
★★★★☆

The first time I shopped here (about 2 years ago), I had the most amazing customer service experience shopping for bras. However, just about 1 year ago, I was very disappointed with the staff. The woman that had originally helped me had obviously been promoted to manager and only came out occassionally. Stores like this are made or broken by the quality of their service so hopefully they'll work on that.

BUT for those who have partners that need help with gift giving, Trousseau will keep your measurements and past purchases on file for you. So when my husband went in to get me a gift, they helped him find something that fit perfectly and also that I loved.

Pros: Personal Account Info on File, Easy Parking, Gift Certificates

Cons: Customer Service Spotty

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This store is great! the owner is sweet and her staff is kind. I went in there in my sweats after a walk and no one made me feel as if I didn't belong. You can not get their lingerie cheaper in wicker park/bucktown. I used to work at the pink boutique so I'm not really sure what you are talking about. If your looking for cheap duds then go somewhere else, because this place sells quality items. Keep up the good wok ladies....ignore the haters :)

2
★★★★☆

This store is great! the owner is sweet and her staff is kind. I went in there in my sweats after a walk and no one made me feel as if I didn't belong. You can not get their lingerie cheaper in wicker park/bucktown. I used to work at the pink boutique so I'm not really sure what you are talking about. If your looking for cheap duds then go somewhere else, because this place sells quality items. Keep up the good wok ladies....ignore the haters :)

Pros: great staff, beautiful store, nice lingerie

Cons: PARKING!!!

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I dont understand why people are having such bad experiances with trousseau. I walked into the store and was greeted by there warm staff. These girls where so helpful. The items where a little bit higher priced but i would rather have qaulity items at a higher price than a bra that is going to fall apart in a matter of months. Thanks girls for all you help and a wonderful shopping experiance!

2
★★★★★

I dont understand why people are having such bad experiances with trousseau. I walked into the store and was greeted by there warm staff. These girls where so helpful. The items where a little bit higher priced but i would rather have qaulity items at a higher price than a bra that is going to fall apart in a matter of months. Thanks girls for all you help and a wonderful shopping experiance!

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I just read the other reviews posted here. That was so-o-o-o not my experience. But I'm also not high-maintenance and I didn't walk into Trousseau with a dog (who really takes a dog into a store, a Paris Hilton wannabe?) I just like to treat myself to pretty things now and then. And I like when a bra really fits correctly and makes my clothes look even better. And I like that I can count on Christy and her staff to help me with their usual kindness and excellent customer service. A few items have big pricetags, but then, you should find some of these in every store. It's the spice of life. Item for item, Trousseau is as competitively priced as their competition (who probably wrote the snakiest-sounding review).

2
★★★★★

I just read the other reviews posted here. That was so-o-o-o not my experience. But I'm also not high-maintenance and I didn't walk into Trousseau with a dog (who really takes a dog into a store, a Paris Hilton wannabe?) I just like to treat myself to pretty things now and then. And I like when a bra really fits correctly and makes my clothes look even better. And I like that I can count on Christy and her staff to help me with their usual kindness and excellent customer service. A few items have big pricetags, but then, you should find some of these in every store. It's the spice of life. Item for item, Trousseau is as competitively priced as their competition (who probably wrote the snakiest-sounding review).

Pros: Top service, Top selection, Top sales staff

Cons: Southport parking

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I will never shop here, eventhough the items are beautiful.
One reviewer indicated that this was a safe place. My purse was stolen here - I was an employee. I got fired for having my purse stollen and the owner blamed me for the incident happening. The owner did not give us a secure place to store our personal belongings and let customers try merchandise on in the restroom in the back office, as the store has only one fitting room.
I prefer going to Isabella's on Webster, Saks Fifth Avenue, Neiman Marcus and Anthropologie.

PROS: Beautiful merchandise.
CONS: Deceivingly safe and owner treats employees poorly.

1
★☆☆☆☆

I will never shop here, eventhough the items are beautiful.
One reviewer indicated that this was a safe place. My purse was stolen here - I was an employee. I got fired for having my purse stollen and the owner blamed me for the incident happening. The owner did not give us a secure place to store our personal belongings and let customers try merchandise on in the restroom in the back office, as the store has only one fitting room.
I prefer going to Isabella's on Webster, Saks Fifth Avenue, Neiman Marcus and Anthropologie.

PROS: Beautiful merchandise.
CONS: Deceivingly safe and owner treats employees poorly.

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This owner needs to learn a thing or two regarding good customer service and then invest in some training for the staff. I have lived in the Southport Cooridor for over six years now and have never been treated as poorly as I was by the owner of this shop on Friday.

PS- Out of courtesy to your customers consider putting a leash on your dog or leave it home.

0
★☆☆☆☆

This owner needs to learn a thing or two regarding good customer service and then invest in some training for the staff. I have lived in the Southport Cooridor for over six years now and have never been treated as poorly as I was by the owner of this shop on Friday.

PS- Out of courtesy to your customers consider putting a leash on your dog or leave it home.

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These people have no business owning a store and calling themselves "friendly". You may walk in with $ and walk out with a good product.....but you will be made to feel unimportant and like just another low value shopper. The owner is way too intense and fake to be considered worth the money her over priced items cost. plus you can find it all on the web anyways.

0
★☆☆☆☆

These people have no business owning a store and calling themselves "friendly". You may walk in with $ and walk out with a good product.....but you will be made to feel unimportant and like just another low value shopper. The owner is way too intense and fake to be considered worth the money her over priced items cost. plus you can find it all on the web anyways.

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Unlike some lingerie stores whose items are about as lude as the environment, Trousseau offers some lingerie ranging from simple to sassy in a pristine setting. Undies made of cotton, silk, or composed entirely of lace will definitely catch our eye. The staff is friendly and can help you find something that fits your image of beauty, not someone else’s. It can get pricy, but for some items it appears to be worth it.

4
★★★★☆

Unlike some lingerie stores whose items are about as lude as the environment, Trousseau offers some lingerie ranging from simple to sassy in a pristine setting. Undies made of cotton, silk, or composed entirely of lace will definitely catch our eye. The staff is friendly and can help you find something that fits your image of beauty, not someone else’s. It can get pricy, but for some items it appears to be worth it.

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0 out of 1 people found this review helpful.

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Dont get it - went to trousseau's new 'larger' store on southport (anything is larger than their shoebox on armitage) but was SO disappointed.
Obviously they spent a ton of $ on their racks and $0 on their merchandise .. there is hardly anything out .. and I was not familar with any brands.
not to mention the fact that I had to help myself to find the price on something ( way more expensive than their old store) The staff was not happy to be working - obviously - they didn't even say hello
Bra shopping is right up their with swim suit shopping ... assistance and service is expected
I do not recommend this store - to ANYONE

0
★☆☆☆☆

Dont get it - went to trousseau's new 'larger' store on southport (anything is larger than their shoebox on armitage) but was SO disappointed.
Obviously they spent a ton of $ on their racks and $0 on their merchandise .. there is hardly anything out .. and I was not familar with any brands.
not to mention the fact that I had to help myself to find the price on something ( way more expensive than their old store) The staff was not happy to be working - obviously - they didn't even say hello
Bra shopping is right up their with swim suit shopping ... assistance and service is expected
I do not recommend this store - to ANYONE

Cons: parking, expensive, no help

Editorial from

In Short
Warm and inviting, this top-tier lingerie and swim shop--washed in burgundy, yellow and cream tones with plush, area rug-covered wood floors--delivers luxury in a lace-driven package. Inset fixtures and racks taunt women…

 

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