Bockman's Auto Care

★★★★★
Taking the Sting Out of Auto Repair
  • 2158 Oakland Dr

    Sycamore, IL 60178

    Map & Directions
  • 815-756-7413

About Bockman's Auto Care

Categories
Hours
M-F 7:30am - 5:30pm Sat 8am - 4pm Closed Sunday

Automotive

Automotive
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4.5 10
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We are sorry that you had this experience -- it is certainly something that our business' reputation is not know for, as evidenced by the other reviews on this -- and many other -- consumer review web sites. While we couldn't actually determine your particular instance, we are committed to making this situation right and would welcome your phone call, e-mail or personal visit to discuss the circumstances. If there is anything we can do, please do not hesitate to contact us. Again, we are sorry that you had this experience and we can assure you that it is nowhere near the norm.

5
★★★★★

We are sorry that you had this experience -- it is certainly something that our business' reputation is not know for, as evidenced by the other reviews on this -- and many other -- consumer review web sites. While we couldn't actually determine your particular instance, we are committed to making this situation right and would welcome your phone call, e-mail or personal visit to discuss the circumstances. If there is anything we can do, please do not hesitate to contact us. Again, we are sorry that you had this experience and we can assure you that it is nowhere near the norm.

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I dont understand all of the positive reviews on this place. I give them an F. They had my car for 24 days!!! And to make it even worse, they did not initiate contact with me once in that time to keep me informed on the progress, or lack thereof. I made weekly calls, and every time was basically told to stop calling, we'll call you when its done. Terrible communication. I asked for a quote multiple times and NEVER GOT ONE. All I got was an outrageous bill that I couldnt afford. Once they day finally came to pickup my car, I arrived and had to wait 45 minutes after when they said it would be ready. I was late for work. I found out later that they had instead been working on a car that had come in earlier in the week. I guess even after 24 days I still wasnt a priority. To top it all off, I had a small cosmetic issue that I was told would be taken care of for free, as an act of goodwill, because they had kept my car for an entire month. But when I looked at the bill, I was charged $70 for it!! These guys have good people skills, which is probably why customers feel they have had a positive experience. But when it comes to components of service quality, Bockman's comes up empty. Dont be fooled, stay away from Bockman's.

1
★☆☆☆☆

I dont understand all of the positive reviews on this place. I give them an F. They had my car for 24 days!!! And to make it even worse, they did not initiate contact with me once in that time to keep me informed on the progress, or lack thereof. I made weekly calls, and every time was basically told to stop calling, we'll call you when its done. Terrible communication. I asked for a quote multiple times and NEVER GOT ONE. All I got was an outrageous bill that I couldnt afford. Once they day finally came to pickup my car, I arrived and had to wait 45 minutes after when they said it would be ready. I was late for work. I found out later that they had instead been working on a car that had come in earlier in the week. I guess even after 24 days I still wasnt a priority. To top it all off, I had a small cosmetic issue that I was told would be taken care of for free, as an act of goodwill, because they had kept my car for an entire month. But when I looked at the bill, I was charged $70 for it!! These guys have good people skills, which is probably why customers feel they have had a positive experience. But when it comes to components of service quality, Bockman's comes up empty. Dont be fooled, stay away from Bockman's.

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I blew out a brake line on my truck and had it towed to this AAA recommended shop. I made the right choice; initially I just planned on going to Merlin. Sam kept in touch with me every step of the way as I had to leave town for the weekend. The cost for service wasn't even half of what I expected. Working in the hospitality industry I know what good customer service is all about; and Sam just blew me away with his effort that went above and beyond.

Nobody ever expects a followup call from an auto repair shop or a thank you card following service. But Bockman's delivered on both. I will recommend this shop to everyone I know in Dekalb/Sycamore. A+++

5
★★★★★

I blew out a brake line on my truck and had it towed to this AAA recommended shop. I made the right choice; initially I just planned on going to Merlin. Sam kept in touch with me every step of the way as I had to leave town for the weekend. The cost for service wasn't even half of what I expected. Working in the hospitality industry I know what good customer service is all about; and Sam just blew me away with his effort that went above and beyond.

Nobody ever expects a followup call from an auto repair shop or a thank you card following service. But Bockman's delivered on both. I will recommend this shop to everyone I know in Dekalb/Sycamore. A+++

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This is the place you want to go if you're at all daunted by the thought of taking your car into a shop. All of the employees I encountered were friendly and very helpful. This company is a pleasure to work with. They are genuinely concerned with making sure their customers are satisfied. If you don't know anything about cars these guys will make sure you understand what's actually wrong with your car and what needs to happen in order to fix it. A top-notch establishment.

5
★★★★★

This is the place you want to go if you're at all daunted by the thought of taking your car into a shop. All of the employees I encountered were friendly and very helpful. This company is a pleasure to work with. They are genuinely concerned with making sure their customers are satisfied. If you don't know anything about cars these guys will make sure you understand what's actually wrong with your car and what needs to happen in order to fix it. A top-notch establishment.

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You won't find a more skilled, friendly, or reliable auto repair shop! They take great care of their customers and they really care about doing things right.

5
★★★★★

You won't find a more skilled, friendly, or reliable auto repair shop! They take great care of their customers and they really care about doing things right.

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I needed my tire fixed quickly and they also needed to be rotated. I also had been putting off having my son's car looked at. It had been acting up in multiple ways. My concern was safety and not spending a lot of money as it is very "used". So we took both cars in at the same time.

They got me in and on my way quickly. They both fixed my tire and rotated them for less than a rotation would have cost me at a dealership! I had my two teenagers with me while I waited this morning and we all left with a smile. They are very friendly and fun at Bockman's.

Later in the day I received a call about my son's car. They looked it over and listen to my request. They found some safety issues that I didn't know existed. They also gave me a no-pressure quote. I was very impressed at the level of service and attention that they gave me. They really listened. I had the information I needed to make an informative decision whether to cut my losses or invest the money in the car.

I don't complain about service often, but am not an easy person to impress. I am not only impressed with Bockman's Auto, they will be getting my business from now on.

5
★★★★★

I needed my tire fixed quickly and they also needed to be rotated. I also had been putting off having my son's car looked at. It had been acting up in multiple ways. My concern was safety and not spending a lot of money as it is very "used". So we took both cars in at the same time.

They got me in and on my way quickly. They both fixed my tire and rotated them for less than a rotation would have cost me at a dealership! I had my two teenagers with me while I waited this morning and we all left with a smile. They are very friendly and fun at Bockman's.

Later in the day I received a call about my son's car. They looked it over and listen to my request. They found some safety issues that I didn't know existed. They also gave me a no-pressure quote. I was very impressed at the level of service and attention that they gave me. They really listened. I had the information I needed to make an informative decision whether to cut my losses or invest the money in the car.

I don't complain about service often, but am not an easy person to impress. I am not only impressed with Bockman's Auto, they will be getting my business from now on.

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1 out of 1 people found this review helpful.

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I do 99% of the work on my own cars, and am often asked who's the best in our area. While I know a few, I just sent my next door neighbor to Bockman's for a repair I noticed he needed and they took care of him like he was their best friend. You will not go wrong having your car serviced there.
Mike Tritle
DeKalb, IL 60115

5
★★★★★

I do 99% of the work on my own cars, and am often asked who's the best in our area. While I know a few, I just sent my next door neighbor to Bockman's for a repair I noticed he needed and they took care of him like he was their best friend. You will not go wrong having your car serviced there.
Mike Tritle
DeKalb, IL 60115

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I have taken my car to Bockman's several times, and they have always taken care of me in an expedient and friendly manner...I would definitely return as a customer and recommend their services to others.

5
★★★★★

I have taken my car to Bockman's several times, and they have always taken care of me in an expedient and friendly manner...I would definitely return as a customer and recommend their services to others.

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Bockman's is definitely a shop that I feel I can recommend to others. In a place where many shops in the area make you feel like you're being taken advantage of, or charge you for every little thing, even to look at your car to see whats wrong, it was nice to do business with a group of people that seemed to really care about me and my situation.

5
★★★★★

Bockman's is definitely a shop that I feel I can recommend to others. In a place where many shops in the area make you feel like you're being taken advantage of, or charge you for every little thing, even to look at your car to see whats wrong, it was nice to do business with a group of people that seemed to really care about me and my situation.

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Bockmans has saved me car's life on several occasions....they are very knowledgable and personable. A+ service. Would recommend, and have recommended them to several of my associates. In fact, my car is in need of repair again...so I think I will call them now.

4
★★★★☆

Bockmans has saved me car's life on several occasions....they are very knowledgable and personable. A+ service. Would recommend, and have recommended them to several of my associates. In fact, my car is in need of repair again...so I think I will call them now.

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Message from Bockman's Auto Care

Bockman‚??s Auto Care has been providing quality car care in DeKalb and Sycamore area since 1964. We are a family owned business delivering honest and professional automotive repair and auto maintenance services to the people of Sycamore, DeKalb and surrounding areas. The quality ASE (automotive service excellence) certified technicians at Bockman‚??s Auto Care employ today‚??s latest automotive technology and are equipped to handle all major and minor repairs on foreign and domestic vehicles.



Bockman‚??s Auto Care is a certified Napa Auto Care Center, we are able to provide the benefits of an established national entity while maintaining the personal touch of a family owned business. We understand that your vehicle is a major investment, and that is why we care for each customer‚??s vehicle as if it were our own..



Come by and visit our new, clean and professional shop in Sycamore, Illinois.

More about Bockman's Auto Care

* Tune ups * Wheel Alignment * Engine Repair * Smog & Emissions Testing * Tire Service * Exhaust System * Suspension * Electrical * Full Brake Service * Shocks * Oil and Lube * Suspension and Shock Repair

 

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