Formals Of Litchfield

★★★☆☆
  • 913 W Union Ave

    Litchfield, IL 62056

    Map & Directions
  • 217-324-4513

About Formals Of Litchfield

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3.0 2
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DO NOT WASTE YOUR TIME VISITING THIS ESTABLISHMENT. If I could give this store a zero star rating, I would. Short version, the owner is rude, dishonest, and takes advantage of under aged girls. For details, read on. The customer service was awful, and the owner, Lisa, was extremely rude and condescending to my mom and I. My sister, who is under the age of 18, visited the store with a friend to look for prom dresses. She payed $50 to put a $400 dress on hold and signed a contract which basically said that the $50 would have to either go towards that dress or used as store credit for anything else in the store. Because she is under 18, and Illinois law clearly states that no minor can be permanently bound to a contract unless for a necessity my mom had a huge problem with this did not want to do business with a store with such low ethical standards. My mom did not give her permission to do this, nor did she approve of the dress that was placed on hold, so we drove an hour to this store to get the money back. When we arrived, we were politely greeted by Lisa who introduced herself as the owner. After we explained our reason for coming, however, her attitude quickly changed. She lied to us, claiming the legal age in Illinois is 17 rather than 18, spoke to us as if we were incompetent...asking questions like "do you know what store credit is?" and told us that she wasn't going to do anything about it. She told us that because my sister signed this contract, she wouldn't even take the dress off hold unless she heard from my sister's mouth that she didn't want it. She said that we were wrong about the legal age and that she didnt understand what we wanted her to do. I could see that they were both getting frustrated, so I tried to explain that my mom just wanted a refund because she had no longer had intentions on spending money there and my sister can't legally bind herself to any contract so she didn't really have a choice. She then told me to stop butting in because the conversation didn't involve me and that I was out of place. We left the store and referenced multiple people and online resources for the truth about this law, and confirming that the legal age for a binding contract was indeed 18, so we went back to the store to hopefully get the situation rectified. Upon our second arrival, we weren't greeted so politely. My mom told her what we found out, and she still said that we were wrong and said that she didn't know what we wanted her to do and said to take it up with her lawyer...but then she wouldn't tell us who her lawyer was or how to contact him/her. She told us that we needed to write her a letter requesting the information (mind you, were standing right in front of her). She, then, proceeded to call her lawyer, and he told her exactly what we told her. She wrote us a check for $50 dollars and told us to get out of her store.

1
★☆☆☆☆

DO NOT WASTE YOUR TIME VISITING THIS ESTABLISHMENT. If I could give this store a zero star rating, I would. Short version, the owner is rude, dishonest, and takes advantage of under aged girls. For details, read on. The customer service was awful, and the owner, Lisa, was extremely rude and condescending to my mom and I. My sister, who is under the age of 18, visited the store with a friend to look for prom dresses. She payed $50 to put a $400 dress on hold and signed a contract which basically said that the $50 would have to either go towards that dress or used as store credit for anything else in the store. Because she is under 18, and Illinois law clearly states that no minor can be permanently bound to a contract unless for a necessity my mom had a huge problem with this did not want to do business with a store with such low ethical standards. My mom did not give her permission to do this, nor did she approve of the dress that was placed on hold, so we drove an hour to this store to get the money back. When we arrived, we were politely greeted by Lisa who introduced herself as the owner. After we explained our reason for coming, however, her attitude quickly changed. She lied to us, claiming the legal age in Illinois is 17 rather than 18, spoke to us as if we were incompetent...asking questions like "do you know what store credit is?" and told us that she wasn't going to do anything about it. She told us that because my sister signed this contract, she wouldn't even take the dress off hold unless she heard from my sister's mouth that she didn't want it. She said that we were wrong about the legal age and that she didnt understand what we wanted her to do. I could see that they were both getting frustrated, so I tried to explain that my mom just wanted a refund because she had no longer had intentions on spending money there and my sister can't legally bind herself to any contract so she didn't really have a choice. She then told me to stop butting in because the conversation didn't involve me and that I was out of place. We left the store and referenced multiple people and online resources for the truth about this law, and confirming that the legal age for a binding contract was indeed 18, so we went back to the store to hopefully get the situation rectified. Upon our second arrival, we weren't greeted so politely. My mom told her what we found out, and she still said that we were wrong and said that she didn't know what we wanted her to do and said to take it up with her lawyer...but then she wouldn't tell us who her lawyer was or how to contact him/her. She told us that we needed to write her a letter requesting the information (mind you, were standing right in front of her). She, then, proceeded to call her lawyer, and he told her exactly what we told her. She wrote us a check for $50 dollars and told us to get out of her store.

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I cannot say enough good things about Formal's tux rentals. The ladies that helped my husband were awesome! All the guys had a lot of fun picking out their tuxedos. One of our groomsmen was a very large man. They had no trouble fitting the tux, but had to special order the shoes he needed. They had everything ready to pick up on time and it was quick and easy!

5
★★★★★

I cannot say enough good things about Formal's tux rentals. The ladies that helped my husband were awesome! All the guys had a lot of fun picking out their tuxedos. One of our groomsmen was a very large man. They had no trouble fitting the tux, but had to special order the shoes he needed. They had everything ready to pick up on time and it was quick and easy!

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Message from Formals Of Litchfield

Don't drive around to find your Bridal Gown or Bridesmaids! Formals of Litchfield is YOUR ONE STOP, BRIDAL SHOP! Call today for an appointment - 888-324-4513

More about Formals Of Litchfield

Bridal Gowns, Veils, Jewelry, Slips, Tuxedos, Bridesmaid Gowns, Mothers Gowns, Prom Gowns and MORE!

 

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