Card N' Camera

★★★★☆
  • 1948 Gyorr Ave Next to Culvers off Randall Rd

    South Elgin, IL 60177

    Map & Directions
  • 847-697-8600

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Keith and Card n Camera - absolutely professional and dedicated. Everything we have done with him have had excellent results. He talks with you about your needs, situation, equipment, etc and gives you his honest opinion about what your next steps should be. We have had prints made, corporate portraits taken, camera equipment repaired, passport photos taken, etc. I just brought in a nonworking 35mm camera (probably 15 years old) - with partially exposed film in it. He was able to work with it and pull prints off after it sat for over 6 years in that state!

My husband received an award which we needed photographed for our web site. This is a VERY difficult piece to photograph due to all the angles and design of the piece - plus we needed a background color that matched our website. The photographs turned out beautiful! The work he does is always so professional, and done with great care. You definitely know his passion for his work.

His classes are a lot of fun and truly informational - I certainly did not need to know anything about cameras coming in! His knowledge is so expansive that even the most seasoned professionals will be able to discuss their situations and needs with him as well - many camera stores I have been in have not been able to talk to me in terms I could understand.

Keith, a United States Marine veteran, has supported many military and veteran events with his time and talent. He is a big part of the community - geographically and militarily - something we look for in our business relationships. His patience, passion, and commitment to his profession are very evident. I highly recommend Keith and Card n Camera for all of your photographic needs.

5
★★★★★

Keith and Card n Camera - absolutely professional and dedicated. Everything we have done with him have had excellent results. He talks with you about your needs, situation, equipment, etc and gives you his honest opinion about what your next steps should be. We have had prints made, corporate portraits taken, camera equipment repaired, passport photos taken, etc. I just brought in a nonworking 35mm camera (probably 15 years old) - with partially exposed film in it. He was able to work with it and pull prints off after it sat for over 6 years in that state!

My husband received an award which we needed photographed for our web site. This is a VERY difficult piece to photograph due to all the angles and design of the piece - plus we needed a background color that matched our website. The photographs turned out beautiful! The work he does is always so professional, and done with great care. You definitely know his passion for his work.

His classes are a lot of fun and truly informational - I certainly did not need to know anything about cameras coming in! His knowledge is so expansive that even the most seasoned professionals will be able to discuss their situations and needs with him as well - many camera stores I have been in have not been able to talk to me in terms I could understand.

Keith, a United States Marine veteran, has supported many military and veteran events with his time and talent. He is a big part of the community - geographically and militarily - something we look for in our business relationships. His patience, passion, and commitment to his profession are very evident. I highly recommend Keith and Card n Camera for all of your photographic needs.

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I chose to use Card 'N Camera to repair my DSLR. I always favor independent businesses over chain or big box stores because of the individualized care and attention that I generally receive. Card 'N Camera single handedly changed my opinion. I authorized a repair on my camera on 3/31, and was told I would receive my camera in a week or two, and would receive a telephone call letting me know it was in. Trusting everything was in order, I waited nearly a month (4/27) before I called and asked for a status update on my camera. When I asked the Card 'N Camera employee to investigate the status of the camera, I received the response of a heavy sigh, and was informed that them calling wouldn't change anything, "it will be done when it's done" I was told. Holding my tongue, I politely asked her to call anyways. She agreed, and told me she would call me back and let me know. 4 hours passed: so, I called them back. I talked with a different lady who told me the same thing, only she actually called me back. She informed me that because of the tsunami in Japan, their repair facility couldn't receive replacement parts for another three months! I understand things happen, and that is no fault of Card 'N Camera. Despite the poor communication and telephone service I had received up to this point, I wasn't mad at all. I asked that they ship my camera back, and I receive a refund. The person on the phone assured me that it was understandable and no problem at all. I was given an estimated wait of one week (max). I waited two weeks (5/12) before I called and bugged them again. When I inquired about my camera, I was told I would receive a callback shortly updating me on the status. I waited two hours, and then called them. I spoke with the same person, and they said they haven't been able to contact a representative at their repair facility yet, but said I would receive a callback. 10 minutes later, she called and told me they were sending my camera back, (for real this time) and I should give it a week, (AGAIN!) but this time added "but don't hold me to it". Seriously? Don't hold you to it? Your a freaking business, not a weatherman..... yet, I digress. Following suit with my other interactions, I wait 2 weeks and don't receive any calls; so, I call them again. The second the person working realizes who I am, they hand the phone to Kevin. When he was informed on the entire situation, he said that he would be a lot more mad than I was at the time. Kevin is a nice and knowledgeable enough guy; however, if he is the owner of this store, all of the niceties and knowledge in the world will not but money in the register, or make employees treat customers the way they should be treated. Keith got in contact with the repair facility with me on the other line, and told me that my camera would be at their store in two days. After three (3) days I received a call telling me that my camera was back. When I picked up my camera I told the person at the counter my name, and she fished my camera out of a drawer and gave me a short "there ya go". She didn't even ask for a claim slip!!! Tip: randomly show up and say you need to pick up the camera for Smith or Jones! I stood here for another thirty seconds staring at her before she asked if there was something else. I let her know that I needed a refund, she rolled her eyes and suddenly remembered who I was. What if I assumed they already refunded my card when they received the camera? I asked Kevin if he would be willing to compensate me for my experience, to which he asked "why?". That's right folks, the same guy who said he would be more angry than I two weeks previous, was suddenly mystified that I would want him to give me a reason to return to his store. He offered to give me some free 4x6, but I declined because I live an hour away, and it would be impracticable for me to pick them up. He was more than OK with that, and allowed me to leave his store completely and CLEARLY dissatisfied. Not even the worst big box store will let you leave completely ticked off, especially when the store is at fault; but Keith and his employee at Card 'N Camera did! After it is all said and done, I wasted nearly 3 months, a couple gallons of gas and $10 (for the repair estimate) for a camera that was never fixed. If anyone reading this is a photographer, I'm sure you understand how long 3 months is when you don't have your camera. To be honest, by this point I should have cut my losses, and wait the extra time for the repair facility to ACTUALLY fix it, but I'll be dammed if Card 'N Camera, or their repair facility will get one cent of my money. I fully intend on telling everyone I know about my experience, re-posting my store review, and when asked for a camera store recommendation will tell them to spend the extra time and money and go to Calumet: because they know what customer service is.

1
★☆☆☆☆

I chose to use Card 'N Camera to repair my DSLR. I always favor independent businesses over chain or big box stores because of the individualized care and attention that I generally receive. Card 'N Camera single handedly changed my opinion. I authorized a repair on my camera on 3/31, and was told I would receive my camera in a week or two, and would receive a telephone call letting me know it was in. Trusting everything was in order, I waited nearly a month (4/27) before I called and asked for a status update on my camera. When I asked the Card 'N Camera employee to investigate the status of the camera, I received the response of a heavy sigh, and was informed that them calling wouldn't change anything, "it will be done when it's done" I was told. Holding my tongue, I politely asked her to call anyways. She agreed, and told me she would call me back and let me know. 4 hours passed: so, I called them back. I talked with a different lady who told me the same thing, only she actually called me back. She informed me that because of the tsunami in Japan, their repair facility couldn't receive replacement parts for another three months! I understand things happen, and that is no fault of Card 'N Camera. Despite the poor communication and telephone service I had received up to this point, I wasn't mad at all. I asked that they ship my camera back, and I receive a refund. The person on the phone assured me that it was understandable and no problem at all. I was given an estimated wait of one week (max). I waited two weeks (5/12) before I called and bugged them again. When I inquired about my camera, I was told I would receive a callback shortly updating me on the status. I waited two hours, and then called them. I spoke with the same person, and they said they haven't been able to contact a representative at their repair facility yet, but said I would receive a callback. 10 minutes later, she called and told me they were sending my camera back, (for real this time) and I should give it a week, (AGAIN!) but this time added "but don't hold me to it". Seriously? Don't hold you to it? Your a freaking business, not a weatherman..... yet, I digress. Following suit with my other interactions, I wait 2 weeks and don't receive any calls; so, I call them again. The second the person working realizes who I am, they hand the phone to Kevin. When he was informed on the entire situation, he said that he would be a lot more mad than I was at the time. Kevin is a nice and knowledgeable enough guy; however, if he is the owner of this store, all of the niceties and knowledge in the world will not but money in the register, or make employees treat customers the way they should be treated. Keith got in contact with the repair facility with me on the other line, and told me that my camera would be at their store in two days. After three (3) days I received a call telling me that my camera was back. When I picked up my camera I told the person at the counter my name, and she fished my camera out of a drawer and gave me a short "there ya go". She didn't even ask for a claim slip!!! Tip: randomly show up and say you need to pick up the camera for Smith or Jones! I stood here for another thirty seconds staring at her before she asked if there was something else. I let her know that I needed a refund, she rolled her eyes and suddenly remembered who I was. What if I assumed they already refunded my card when they received the camera? I asked Kevin if he would be willing to compensate me for my experience, to which he asked "why?". That's right folks, the same guy who said he would be more angry than I two weeks previous, was suddenly mystified that I would want him to give me a reason to return to his store. He offered to give me some free 4x6, but I declined because I live an hour away, and it would be impracticable for me to pick them up. He was more than OK with that, and allowed me to leave his store completely and CLEARLY dissatisfied. Not even the worst big box store will let you leave completely ticked off, especially when the store is at fault; but Keith and his employee at Card 'N Camera did! After it is all said and done, I wasted nearly 3 months, a couple gallons of gas and $10 (for the repair estimate) for a camera that was never fixed. If anyone reading this is a photographer, I'm sure you understand how long 3 months is when you don't have your camera. To be honest, by this point I should have cut my losses, and wait the extra time for the repair facility to ACTUALLY fix it, but I'll be dammed if Card 'N Camera, or their repair facility will get one cent of my money. I fully intend on telling everyone I know about my experience, re-posting my store review, and when asked for a camera store recommendation will tell them to spend the extra time and money and go to Calumet: because they know what customer service is.

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My point and shoot digital camera had a sensor malfunction. A large chain photography store said it would cost too much to fix and proceeded to show me new models. When I stopped by Card N' Camera to have them look at some old lenses, Keith "the camera guy" told me that Canon had recalled this camera due to a faulty sensor and he sent it to Canon for repair/replacement. One year later when I was able to buy a Canon Digital SLR, I bought it at Card N' Camera. I know I can trust them and unlike some of the big box chains they can answer any technical questions. I paid the on-line price and knew I wouldn't get a gray market camera. CON: You may have to wait since they don't keep many cameras stocked. In my case only a few days.

5
★★★★★

My point and shoot digital camera had a sensor malfunction. A large chain photography store said it would cost too much to fix and proceeded to show me new models. When I stopped by Card N' Camera to have them look at some old lenses, Keith "the camera guy" told me that Canon had recalled this camera due to a faulty sensor and he sent it to Canon for repair/replacement. One year later when I was able to buy a Canon Digital SLR, I bought it at Card N' Camera. I know I can trust them and unlike some of the big box chains they can answer any technical questions. I paid the on-line price and knew I wouldn't get a gray market camera. CON: You may have to wait since they don't keep many cameras stocked. In my case only a few days.

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We have had camera repairs done through Card N' Camera in Elgin. We also purchased camera equipment from them. The staff is very friendly and the camera people know what they are talking about. They also have a great selection of cards and other gifts.

I would recommend them.

3
★★★☆☆

We have had camera repairs done through Card N' Camera in Elgin. We also purchased camera equipment from them. The staff is very friendly and the camera people know what they are talking about. They also have a great selection of cards and other gifts.

I would recommend them.

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