Room Place

★★☆☆☆
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  • 8027 S Cicero Ave

    Chicago, IL 60652

    Map & Directions
  • 773-767-8200

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1.6522 23
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I bought the complete Lakeview set 19 months ago. The fabric & padding under the cushions has already ripped apart from the frame. When I called the store in Merrillville, Ind. I was told there was nothing that could be done because the manufacturers warranty had expired within one year & I did not purchase the additional coverage. So, now I need to buy another sofa because this one fell apart. Purchase the additional coverage so this doesn't happen to you!! I am very disappointed!! The least that could have done is offer to knock some money off the purchase of replacing this piece!! I love this set & am just sick it fell apart in 19 months!

1
★☆☆☆☆

I bought the complete Lakeview set 19 months ago. The fabric & padding under the cushions has already ripped apart from the frame. When I called the store in Merrillville, Ind. I was told there was nothing that could be done because the manufacturers warranty had expired within one year & I did not purchase the additional coverage. So, now I need to buy another sofa because this one fell apart. Purchase the additional coverage so this doesn't happen to you!! I am very disappointed!! The least that could have done is offer to knock some money off the purchase of replacing this piece!! I love this set & am just sick it fell apart in 19 months!

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The room place really sucks. DON"T GO THERE! I had so many problems with delivery of my furniture. First they sold me a bedroom set which they did not have in stock although it was displayed as a floor model. So i had to wait 3 months to get the bedroom set. The chest and night stand were broken upon delivery ( they replaced it but after so much hassel). They delivered the wrong bed and had to come back to take it apart. They failed to install a chest handle initially and then later after complaining mailed me the handle and said screw it on yourself.
Overall it was a bad experience! if you want to save yourself a headache shop elsewhere.

1
★☆☆☆☆

The room place really sucks. DON"T GO THERE! I had so many problems with delivery of my furniture. First they sold me a bedroom set which they did not have in stock although it was displayed as a floor model. So i had to wait 3 months to get the bedroom set. The chest and night stand were broken upon delivery ( they replaced it but after so much hassel). They delivered the wrong bed and had to come back to take it apart. They failed to install a chest handle initially and then later after complaining mailed me the handle and said screw it on yourself.
Overall it was a bad experience! if you want to save yourself a headache shop elsewhere.

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We purchased a five piece sectional only two years ago. Two of the five pieces are falling apart. The seams have ripped, the cushions have sunk, and you can feel springs popping through. I finally called to issue a complaint and was referred to the warranty center, which apparently only covers issues with the fabric and was referred back to The RoomPlace's customer service. When I called the second time I was told the only thing they could do was to send someone out to inspect the pieces at a minimum cost to us of $80 and then we would be charged to replace the pieces as well. I asked for the number of the manufacturer and was told I could only be given the name and couldn't be provided with the phone number. After searching tirelessly I can not find this manufacturer and am now at a dead end. There is no reason these pieces should have deteriorated as quickly as the have and we certainly should not be made to feel that we are being punished for it.

1
★☆☆☆☆

We purchased a five piece sectional only two years ago. Two of the five pieces are falling apart. The seams have ripped, the cushions have sunk, and you can feel springs popping through. I finally called to issue a complaint and was referred to the warranty center, which apparently only covers issues with the fabric and was referred back to The RoomPlace's customer service. When I called the second time I was told the only thing they could do was to send someone out to inspect the pieces at a minimum cost to us of $80 and then we would be charged to replace the pieces as well. I asked for the number of the manufacturer and was told I could only be given the name and couldn't be provided with the phone number. After searching tirelessly I can not find this manufacturer and am now at a dead end. There is no reason these pieces should have deteriorated as quickly as the have and we certainly should not be made to feel that we are being punished for it.

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.

My experience has been wonderful. I love my furniture and I've had great experiences with all the pieces I've purchased and all the people I've dealt with. Jasime Sakic is nothing short of amazing. If you want quality and good prices, you need to shop at The Room Place. Tim at Cicero Ave will take good care of you.

4
★★★★☆

My experience has been wonderful. I love my furniture and I've had great experiences with all the pieces I've purchased and all the people I've dealt with. Jasime Sakic is nothing short of amazing. If you want quality and good prices, you need to shop at The Room Place. Tim at Cicero Ave will take good care of you.

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Business Response:

Hi Lori, WOW, thank you so much for sharing your experience with us. The RoomPlace absolutely loves hearing from our valued Customers. It was a pleasure working with you and I canā??t wait to see the photos of your beautiful and stylish new Bedroom and Living Room. Enjoy and donā??t hesitate to reach out to your friends at The RoomPlace if we can be of any further assistance. Thanks for your business and loyalty! Jasmine Sakic VP of Customer Loyalty
.

This is the WORST CASE SCENARIO, I NEVER EVEN COULD HAVE IMAGINED...My husband and I bought a full bedroom suit, sectional and ottoman and dining set. To our surprise, the furniture delivered was not quite up to par with the floor samples, however that was definitely the least of our problems with this company. Within the first couple of months, one of the dining chairs fell apart, which they were quick to replace, no big deal. Then, in a matter of a few weeks one of the "uneven" seams in the sectional tore, and also our "top of the line" "20 year" mattress sunk in. We called to bring these issues to their attention, they complied, sent a man out, he inspected both pieces and said they were in fact(both pieces) defective and they would contact us with a claim number. After a few weeks of not hearing back from anyone from the company my husband called the store, they defered him to customer service, which in turn gave him the run around until finally, someone called him back saying that all we needed to do was come into the store with said claim number and make arrangements to get a new mattress. That evening we went to the store, walked to the service desk and told them who we were and what we were there to do and they acted like they didn't even know anything of it. Finally the manager came out to help, grabbed the sales rep, had a quiet conversation with him before he walked over to us and proceeded to tell us that our mattress had been discontinued and that we needed to pick out a new one. After walking around the entire store we came upon one, looking almost to the seams identical to the one we had bought just a few months shy of a year before. The salesman then immediately try to defer us to a much less (and I use those terms very lightly) quality mattress. Like bottom of the barrell less, then when we asking about the one most like ours he said if we wanted that mattress that it would be an additional upcharge of approximately $700! ARE YOU KIDDING??? We immediately asked to speak to the manager again and seeing that we were visably upset he then walked back and out they came. He(the manager) basically said the exact same thing, that if we did in fact want the mattress most like ours that we would have to pay the difference?! After again explaining that we would NOT be paying anything extra for something that was "SUPPOSED" to be under warranty he then said he could see if maybe another store might have the exact same mattress that we purchased in stock and we said that would be perfect, that, that is all we would expect, that our mattress be replaced with one exactly like it or of equal quality and value. All that being said, we had no idea the NIGHTMARE that would come from all this. After waiting for the "NEW" mattress and many miscommunications with the delivery men, finally they came to "swap" as they so eloquently put it. They came in, took out the old caved in mattress and box springs and unwrapped and carried in the "NEW" set. They placed them on our frame and went on their merry way. Within a matter of weeks I had noticed a strange little critter on the wall. And then another on our bed. I showed my husband and his head fell heavy and he looked up at me and said "OH MY GOD THEY BROUGHT BEDBUGS WITH THAT MATTRESS!!! Let me be very clear, WE HAVE NEVER HAD ANY BUG OF ANY KIND(other than the usual arachnids) in our house! NOT EVER!! My husband IMMEDIATELY contacted the store with this information. We had to have a professional exterminator come out and treat "new" mattress and furniture. The Room Place not only said they DO NOT put old pieces with new pieces(and there were eyewitnesses to the fact that they do) but that they were not responsible for anything at this point. We have been going through HELL because of this situation and unfortunately do not see an end in sight. Since, this conversation with a less than polite, rude and down right disrespectful lady at the store we have contacted the Indiana State Attorney General and have recently heard back from them to try to resolve the situation. We have also contacted and attorney as well. DEALING WITH THIS COMPANY HAS BEEN NOTHING BUT A COMPLETE NIGHTMARE!!! I have never felt so violated and taken advantage of in all of my life, and if you know me than that says quite alot! I would NOT recommend anyone buy anything from here! Ever!

1
★☆☆☆☆

This is the WORST CASE SCENARIO, I NEVER EVEN COULD HAVE IMAGINED...My husband and I bought a full bedroom suit, sectional and ottoman and dining set. To our surprise, the furniture delivered was not quite up to par with the floor samples, however that was definitely the least of our problems with this company. Within the first couple of months, one of the dining chairs fell apart, which they were quick to replace, no big deal. Then, in a matter of a few weeks one of the "uneven" seams in the sectional tore, and also our "top of the line" "20 year" mattress sunk in. We called to bring these issues to their attention, they complied, sent a man out, he inspected both pieces and said they were in fact(both pieces) defective and they would contact us with a claim number. After a few weeks of not hearing back from anyone from the company my husband called the store, they defered him to customer service, which in turn gave him the run around until finally, someone called him back saying that all we needed to do was come into the store with said claim number and make arrangements to get a new mattress. That evening we went to the store, walked to the service desk and told them who we were and what we were there to do and they acted like they didn't even know anything of it. Finally the manager came out to help, grabbed the sales rep, had a quiet conversation with him before he walked over to us and proceeded to tell us that our mattress had been discontinued and that we needed to pick out a new one. After walking around the entire store we came upon one, looking almost to the seams identical to the one we had bought just a few months shy of a year before. The salesman then immediately try to defer us to a much less (and I use those terms very lightly) quality mattress. Like bottom of the barrell less, then when we asking about the one most like ours he said if we wanted that mattress that it would be an additional upcharge of approximately $700! ARE YOU KIDDING??? We immediately asked to speak to the manager again and seeing that we were visably upset he then walked back and out they came. He(the manager) basically said the exact same thing, that if we did in fact want the mattress most like ours that we would have to pay the difference?! After again explaining that we would NOT be paying anything extra for something that was "SUPPOSED" to be under warranty he then said he could see if maybe another store might have the exact same mattress that we purchased in stock and we said that would be perfect, that, that is all we would expect, that our mattress be replaced with one exactly like it or of equal quality and value. All that being said, we had no idea the NIGHTMARE that would come from all this. After waiting for the "NEW" mattress and many miscommunications with the delivery men, finally they came to "swap" as they so eloquently put it. They came in, took out the old caved in mattress and box springs and unwrapped and carried in the "NEW" set. They placed them on our frame and went on their merry way. Within a matter of weeks I had noticed a strange little critter on the wall. And then another on our bed. I showed my husband and his head fell heavy and he looked up at me and said "OH MY GOD THEY BROUGHT BEDBUGS WITH THAT MATTRESS!!! Let me be very clear, WE HAVE NEVER HAD ANY BUG OF ANY KIND(other than the usual arachnids) in our house! NOT EVER!! My husband IMMEDIATELY contacted the store with this information. We had to have a professional exterminator come out and treat "new" mattress and furniture. The Room Place not only said they DO NOT put old pieces with new pieces(and there were eyewitnesses to the fact that they do) but that they were not responsible for anything at this point. We have been going through HELL because of this situation and unfortunately do not see an end in sight. Since, this conversation with a less than polite, rude and down right disrespectful lady at the store we have contacted the Indiana State Attorney General and have recently heard back from them to try to resolve the situation. We have also contacted and attorney as well. DEALING WITH THIS COMPANY HAS BEEN NOTHING BUT A COMPLETE NIGHTMARE!!! I have never felt so violated and taken advantage of in all of my life, and if you know me than that says quite alot! I would NOT recommend anyone buy anything from here! Ever!

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Business Response:

Hello Mandy, This is Jasmine, VP of Customer Loyalty at The RoomPlace. Please accept my sincere apology for your experience as described in the review. Please know that we take all necessary precautions to keep our Distribution Center clean and free of any infestation. Based on my research on the subject (as I am no expert on the matter), studies indicate Bed bugs are common and can be found and transported through multiple channels. Therefore making it difficult if not impossible to identify the origin and very unlikely to have come from the mattress. Our mattresses are never refurbished, they are made from scratch and never been slept on. The Mattresses are "hot sealed" at the factory prior to delivery. I would very much like the opportunity to further discuss both your experience and concerns to see how we can better assist however, I am unable to lactate any information on your account, please email me at jsakic@theroomplace.com. Respectfully Jasmine Sakic
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Wow is all I can say after reading the reviews. I was just in the store today hoping to buy a complete 9 piece living room set. The saleswoman was very nice, but I'm a little confused because the furniture I sat on and feel in love with was lovely. I would hate to purchase this furniture only to find out that they are overrated :(

3
★★★☆☆

Wow is all I can say after reading the reviews. I was just in the store today hoping to buy a complete 9 piece living room set. The saleswoman was very nice, but I'm a little confused because the furniture I sat on and feel in love with was lovely. I would hate to purchase this furniture only to find out that they are overrated :(

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Business Response:

Hello TuJuana, Thank you so much for visiting our showroom, glad to hear that the Sales Associate was nice. Knowing how passionate and dedicated our Sales team is to building relationships and providing our Customers with the best and most simplified shopping experience, I am not surprised to hear of your experience (but glad you shared it with us). I see that you are concern with some of the negative postings you read and that is understandable however, we view all reviews (positive or otherwise) as extremely valuable. We are grateful to the social media for allowing consumers to share their experience (and our Customers for sharing) so that we can learn from our Customers and continue to improve. If you have a chance, please visit our website www.theroomplace.com where you can review additional comments posted by our Customers. It is located at the bottom of the home page titled ā??Real People Real Storiesā?. I would love to see our beautiful furniture in your home so that you can enjoy it for years to come. Best Regards Jasmine Sakic
.

Roomsplace Furniture. This company is a complete scam. I have bought furniture with additional protection. Furniture is of poor quality and they will not even respond to my calls. They have refused on one occassion to come look at the furniture. The couch was delivered damage and I was told that the furniture is as is....never heard this type of garbage in my life. Don't ever go near this store or you will be sorry. I just xcan't believe that they are getting away with this. Even their rating with BBB is horrible...

1
★☆☆☆☆

Roomsplace Furniture. This company is a complete scam. I have bought furniture with additional protection. Furniture is of poor quality and they will not even respond to my calls. They have refused on one occassion to come look at the furniture. The couch was delivered damage and I was told that the furniture is as is....never heard this type of garbage in my life. Don't ever go near this store or you will be sorry. I just xcan't believe that they are getting away with this. Even their rating with BBB is horrible...

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1 out of 2 people found this review helpful.

Business Response:

Hello Mik, It was a pleasure working with you. Hope all is well with you and the family and that work is going great, love the field that you are in, really exciting. I am so glad that we were able to assist with your concerns and clarify the confusion / misinterpretation as it relates to Extended Warranty and BBB rating (which is a respectful A-) however we are dedicated to achieving an A+ and are confident of such with all the great feedback from our valued Customers. Thanks much for your loyalty to The RoomPlace and if I can ever be of further assistance please donā??t hesitate to call! Best Regards Jasmine Sakic
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No words can adequately describe how much I hate the roomplace. Everything about my transaction with them, makes me sick. Since they won't respond to any of my customer service requests, I have vowed to let everyone I know, how terrible the roomplace is. I can only hope that they go out of business before they can take advantage of any more shoppers. Worst is the protection package which is rip off.

2
★★☆☆☆

No words can adequately describe how much I hate the roomplace. Everything about my transaction with them, makes me sick. Since they won't respond to any of my customer service requests, I have vowed to let everyone I know, how terrible the roomplace is. I can only hope that they go out of business before they can take advantage of any more shoppers. Worst is the protection package which is rip off.

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1 out of 2 people found this review helpful.

Business Response:

Please allow me to help I am truly sorry to hear about your experience with The RoomPlace and interested in learning more. My name is Jasmine Sakic and I am the VP of Customer Loyalty. If you would be so kind to email me back, I would very much like to get some more information so that I can assist. Here is my contact info, jsakic@theroomplace.com , look forward to hearing from you soon. Kind Regards, Jasmine
.

I ordered a desk from roomplace website and it was delivered quite late and there were a bunch of broken and damaged pieces inside. Also, there was nowhere on the website that mentioned that I had to assemble this unit myself and therefore need to return it for a full refund. I tried calling several times and was put on hold, so many times.
Since The Roomplace has been uncooroperative and unresponsive to my request. I have placed a claim with the Better Business Bureau in effort to resolve this matter and retrieve my money. It is a shame it has come to this and I will do everything in my power to let the world know how terrible a company Harlem Furniture and Roomplace has been with some of the worst customer service ever experienced. I know this email will most likely be ignored and it is too bad as I used to be a good customer of Harlem Furniture and still have some pieces that I enjoy. I find it hard to believe that this company chooses to do business this way. Not even a simple reply to my unread emails.

1
★☆☆☆☆

I ordered a desk from roomplace website and it was delivered quite late and there were a bunch of broken and damaged pieces inside. Also, there was nowhere on the website that mentioned that I had to assemble this unit myself and therefore need to return it for a full refund. I tried calling several times and was put on hold, so many times.
Since The Roomplace has been uncooroperative and unresponsive to my request. I have placed a claim with the Better Business Bureau in effort to resolve this matter and retrieve my money. It is a shame it has come to this and I will do everything in my power to let the world know how terrible a company Harlem Furniture and Roomplace has been with some of the worst customer service ever experienced. I know this email will most likely be ignored and it is too bad as I used to be a good customer of Harlem Furniture and still have some pieces that I enjoy. I find it hard to believe that this company chooses to do business this way. Not even a simple reply to my unread emails.

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1 out of 2 people found this review helpful.

Business Response:

Hi Monica, Please know that we absolutely do care about our Customers Satisfaction. As the Vice President of Customer Loyalty at The RoomPlace, this is my primary focus and one that my team and I take great ownership and accountability for when not accomplished. I am truly sorry to see that we have not met your expectations. We strive for excellence with every encounter and when we donā??t accomplish, we value and appreciate your feedback so that we can improve upon our Customer experience. Please email me at jsakic@theroomplace.com, I would love the opportunity to speak with you further however am not able to locate any contact information on your purchase. I look forward to hearing from you soon so that we can favorably and promptly resolving this matter. Best Regards, Jasmine Sakic
.

I bought 5 pieces of furniture from the store last month, the first day when I got them, I found three of them have very serious defects. I called the customer service on that day, and then waited them to send technician to check the problems. The technician came two days later and reported a lot of problems. I said I want to return and refund. He let me to wait the rely. I waited and waited....No answer. Finally, I had to call the customer service and wanted to return and refund the awful furniture, but they said because they send the technician so I couldn't return them. Only they can do now is to replace the furniture. It is like cheating!! I reported the problems to customer service on the first day as the salesman told me to do. Terrible furniture quality , terrible customer service !!!!

1
★☆☆☆☆

I bought 5 pieces of furniture from the store last month, the first day when I got them, I found three of them have very serious defects. I called the customer service on that day, and then waited them to send technician to check the problems. The technician came two days later and reported a lot of problems. I said I want to return and refund. He let me to wait the rely. I waited and waited....No answer. Finally, I had to call the customer service and wanted to return and refund the awful furniture, but they said because they send the technician so I couldn't return them. Only they can do now is to replace the furniture. It is like cheating!! I reported the problems to customer service on the first day as the salesman told me to do. Terrible furniture quality , terrible customer service !!!!

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Business Response:

Hello Xinuan, Please allow me to introduce myself; my name is Jasmine Sakic, Vice President of Customer Loyalty at The RoomPlace. I am truly sorry to read about your experience and want you to know that I am personally accountable. We believe very strongly in standing behind our merchandise and in fact offer a 1 (one) year retailerā??s manufacturing warranty on all our products. The concerns as described would absolutely be addressed and all measures taken to satisfy you as our valued and loyal Customer. Please email me at jsakic@theroomplace.com so we can together review your concerns and come to what I believe to be a favorable resolution. We strive for excellence with every encounter and when we donā??t accomplish, we value and appreciate your feedback so that we can improve upon our Customer experience. I look forward to hearing from you soon. Kind Regards, Jasmine Sakic
.

If you want a pleasant shopping experience, go some place else. If you want knowledgeable sales associates, go some place else. If you want good customer service, go some place else. If you want to wait weeks after you are supposed to receive your furniture, shop at the roomplace. If you want to get something other than what you ordered and paid for, shop at the roomplace. If you want to deal with hassles of dealing with incompetent financiers, use the roomplace. If you want to regret everything you have ever done with a retail furniture store, shop at the roomplace.

No words can adequately describe how much I hate the roomplace. Everything about my transaction with them, makes me sick. Since they won't respond to any of my customer service requests, I have vowed to let everyone I know, how terrible the roomplace is. I can only hope that they go out of business before they can take advantage of any more shoppers. I would rather buy furniture at Wal-mart than take a step back in a roomplace store. At least customer service will talk to you at Wal-mart!!!

1
★☆☆☆☆

If you want a pleasant shopping experience, go some place else. If you want knowledgeable sales associates, go some place else. If you want good customer service, go some place else. If you want to wait weeks after you are supposed to receive your furniture, shop at the roomplace. If you want to get something other than what you ordered and paid for, shop at the roomplace. If you want to deal with hassles of dealing with incompetent financiers, use the roomplace. If you want to regret everything you have ever done with a retail furniture store, shop at the roomplace.

No words can adequately describe how much I hate the roomplace. Everything about my transaction with them, makes me sick. Since they won't respond to any of my customer service requests, I have vowed to let everyone I know, how terrible the roomplace is. I can only hope that they go out of business before they can take advantage of any more shoppers. I would rather buy furniture at Wal-mart than take a step back in a roomplace store. At least customer service will talk to you at Wal-mart!!!

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1 out of 2 people found this review helpful.

Business Response:

Hello Chad, My name is Jasmine Sakic, Vice President of Customer Loyalty at The RoomPlace. I am truly sorry to read about your experience and want you to know that I am personally accountable to you as it does not appear that I have done a good enough job to take care of as our valued Customer. Whatever the concern, I can assure you that our intent was certainly not to alienate you as our Customer. I am sincerely disheartened to lose a loyal Customer. Please give me an opportunity to review your specific concern and a chance to attempt to remedy both your concern and perception. If you would be so kind to reach out to me at jsakic@theroomplace.com , and share your specific experience, I would very much appreciate it. We strive for excellence with every encounter and when we donā??t accomplish, we value and appreciate your feedback so that we can improve upon our Customer experience. I look forward to hearing from you soon. Kind Regards, Jasmine Sakic
.

I purchased a nice brown leather couch and chair from Harlem. This initial experience wasn't terrible. It was actually delivered on the date they said it would be but 3 hours past the 4 hour window they gave me. So rather than coming between 10am and 2pm...it was delivered at 5pm. Recently we purchased a bed. We were called and delivery was to be the next day between 10am and 2pm. We threw our bed out expecting a new bed the next morning. They called the next morning...the bed was broken. We waited another week and got a call...the bed was on back order. We waited another week...now the headboard is on back-order. We waited another week...I go into the store and have to pick out another bed. I am currently sitting here waiting for my bed to be delivered at 4:10pm and it was supposed to have arrived at 2pm. I am furious.

1
★☆☆☆☆

I purchased a nice brown leather couch and chair from Harlem. This initial experience wasn't terrible. It was actually delivered on the date they said it would be but 3 hours past the 4 hour window they gave me. So rather than coming between 10am and 2pm...it was delivered at 5pm. Recently we purchased a bed. We were called and delivery was to be the next day between 10am and 2pm. We threw our bed out expecting a new bed the next morning. They called the next morning...the bed was broken. We waited another week and got a call...the bed was on back order. We waited another week...now the headboard is on back-order. We waited another week...I go into the store and have to pick out another bed. I am currently sitting here waiting for my bed to be delivered at 4:10pm and it was supposed to have arrived at 2pm. I am furious.

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1 out of 2 people found this review helpful.

Business Response:

Hi Angela, This is Jasmine Sakic from The RoomPlace and I am the VP of Customer Loyalty. Please accept my personal apology as I am accountable for your experience and the delay you describe in the review. Sometimes circumstances arise that are out of our control however it is never acceptable or ok not to follow up and proactively keep our loyal Customers informed of the change and for that I am truly sorry. I would like to better understand the outcome to see if there is anything I can do to help you and / or take away from this experience to help us become more effective in serving our Customers however do not have your contact info. Please email me at jsakic@theroomplace.com at your convenience as I would love the opportunity to connect. We strive for excellence with every encounter and when we donā??t accomplish, we value and appreciate your feedback so that we can improve upon our Customer experience. I look forward to speaking with you soon. Kind Regards, Jasmine Sakic
.

I purchase a reclining sofa & recliner in April. The sofa seat cushion had a light tear, but I accepted it- I had no choice. The service tech came out a month later - I was told the piece would be replaced in July. Called- 1 girl said it was on time, they would call me. August, I called another girl said it should have been there- she said she was going to schedule it for the following week !!

Here I am in October- I called about every 2 weeks & got a different story. Finally, they said they would replace both cushions and scheduled me for Oct. 15th.

2 idiots come in slammin my furniture into the tv- can't understand what they are saying- the one goes out to the truck and brings in the "expert". He says- someone will be here in an hour to install these.. I went off.. Nobody at Harlem told me this- they had unwrapped the cushions looking like they were going to put them on- Sure enough- I get on the phone with Harlem and NOW they tell me that they drop off the parts and I have to schedule a service tech to come out and install.

I said nobody in the past 6 months told me this.. The usual garbage these customer service reps spew- So, I have a couple of unwrapped cushions and a call into the manager. If I listened to these moron drivers, ( as if I would) - I'd be dumber than them and to lie.. And Harlem is totally responsible for who they send out - Wish me luck- never again- I just want a couch without hassle and a song and dance- Stay Away - good furniture- Horrible Service.

2
★★☆☆☆

I purchase a reclining sofa & recliner in April. The sofa seat cushion had a light tear, but I accepted it- I had no choice. The service tech came out a month later - I was told the piece would be replaced in July. Called- 1 girl said it was on time, they would call me. August, I called another girl said it should have been there- she said she was going to schedule it for the following week !!

Here I am in October- I called about every 2 weeks & got a different story. Finally, they said they would replace both cushions and scheduled me for Oct. 15th.

2 idiots come in slammin my furniture into the tv- can't understand what they are saying- the one goes out to the truck and brings in the "expert". He says- someone will be here in an hour to install these.. I went off.. Nobody at Harlem told me this- they had unwrapped the cushions looking like they were going to put them on- Sure enough- I get on the phone with Harlem and NOW they tell me that they drop off the parts and I have to schedule a service tech to come out and install.

I said nobody in the past 6 months told me this.. The usual garbage these customer service reps spew- So, I have a couple of unwrapped cushions and a call into the manager. If I listened to these moron drivers, ( as if I would) - I'd be dumber than them and to lie.. And Harlem is totally responsible for who they send out - Wish me luck- never again- I just want a couch without hassle and a song and dance- Stay Away - good furniture- Horrible Service.

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Business Response:

Hello Kathleen, This is Jasmine Sakic from The RoomPlace and I am the VP of Customer Loyalty. Please accept my personal apology as I am accountable for your experience. There is no good explanation as to why we did not set the right expectation and fail to keep you informed of the process if this is indeed the route we have agreed upon as a method of resolution. Please know that I would very much like to review the specifics with you and see what we could have done differently to provide you with a more pleasant and prompt outcome. Would you kindly please contact me at jsakic@theroomplace.com so that we can connect? We strive for excellence with every encounter and when we donā??t accomplish, we value and appreciate your feedback so that we can improve upon our Customer experience. I look forward to speaking with you soon. Respectfully, Jasmine Sakic
.

I do not even know where to start. This was the most horrible shopping experience I have ever had. I went into the Cicero location ready to purchase a bedroom set. I found the one I wanted, and after my unintelligent sales associate told me the was the best price I would get on this item, convinced me to purchase the set. He also said that there is a 30 day price guarantee, which sounded great. Left the store, returned home, put on the tv, saw a commerical for 20% any item at the room place. I called the store the next morning, asked if the discount could be applied, and was told by my unintelligent sales person that he would have to find out. Didn't seem like it was a complicated question to me. So he calls back and said that the 20% could be applied to ONE item of my bedroom set. Even though the BEDROOM SET is ONE item. He said it could be applied to my most expensive piece, which was $700. I said fine. I was then informed that I needed to come into the store to sign off on the price adjustment. I asked if I am expected to come in EVERY single time the price drops and they said yes. I was not informed of this when I purchased the set and was told of the glorious 30 day price guarantee. The next day, which i was supposed to go up to the store to get my $150 price adjustment, turned out to be thunder-storming and traffic was really bad. I tried calling to see if there was any way around coming back in. I was put on hold for my sales rep for over 11min's and no one picked up in the meantime to ask me if i wanted to continue to hold or if I wanted to leave a message. After those 11 min's I hung up and called back and asked for the store manager. Again, I hung up after waiting for over 11min's. I called back the third time and told the woman in billing that answered the phone that I wanted to cancel my order. She asked why, I explained my issues, she said that she agreed and told me that I should call customer service. I called customer service, they said that price guarantees are only on specific items, not store promotions. If my bedroom set was advertised as 20% off it would have counted. I argued her for a bit and she eventually said that I need to call the store. I told her that I was done calling the Room Place and asked to cancel my order. She told me she could not cancel the order unless I go to the store. Finally, a couple days later I went to the store to cancel my order. A store manager finally helped me after I waited for awhile and gave me a $100 discount. I do not know why I agreed to keep the set. He also told me that he would get the set delivered to me on sat or sun (this was Thurs) and that someone would call Fri morning to tell me what time. Well... I did not receive a call. I eventually called the Room Place at 5 pm and they told me i was not scheduled at all for delivery. At this point I want to scream. I left a message for the manager and am again convinced I should cancel this order all together and NEVER GO BACK THERE AGAIN and to tell anyone who will listen to never go this place.

1
★☆☆☆☆

I do not even know where to start. This was the most horrible shopping experience I have ever had. I went into the Cicero location ready to purchase a bedroom set. I found the one I wanted, and after my unintelligent sales associate told me the was the best price I would get on this item, convinced me to purchase the set. He also said that there is a 30 day price guarantee, which sounded great. Left the store, returned home, put on the tv, saw a commerical for 20% any item at the room place. I called the store the next morning, asked if the discount could be applied, and was told by my unintelligent sales person that he would have to find out. Didn't seem like it was a complicated question to me. So he calls back and said that the 20% could be applied to ONE item of my bedroom set. Even though the BEDROOM SET is ONE item. He said it could be applied to my most expensive piece, which was $700. I said fine. I was then informed that I needed to come into the store to sign off on the price adjustment. I asked if I am expected to come in EVERY single time the price drops and they said yes. I was not informed of this when I purchased the set and was told of the glorious 30 day price guarantee. The next day, which i was supposed to go up to the store to get my $150 price adjustment, turned out to be thunder-storming and traffic was really bad. I tried calling to see if there was any way around coming back in. I was put on hold for my sales rep for over 11min's and no one picked up in the meantime to ask me if i wanted to continue to hold or if I wanted to leave a message. After those 11 min's I hung up and called back and asked for the store manager. Again, I hung up after waiting for over 11min's. I called back the third time and told the woman in billing that answered the phone that I wanted to cancel my order. She asked why, I explained my issues, she said that she agreed and told me that I should call customer service. I called customer service, they said that price guarantees are only on specific items, not store promotions. If my bedroom set was advertised as 20% off it would have counted. I argued her for a bit and she eventually said that I need to call the store. I told her that I was done calling the Room Place and asked to cancel my order. She told me she could not cancel the order unless I go to the store. Finally, a couple days later I went to the store to cancel my order. A store manager finally helped me after I waited for awhile and gave me a $100 discount. I do not know why I agreed to keep the set. He also told me that he would get the set delivered to me on sat or sun (this was Thurs) and that someone would call Fri morning to tell me what time. Well... I did not receive a call. I eventually called the Room Place at 5 pm and they told me i was not scheduled at all for delivery. At this point I want to scream. I left a message for the manager and am again convinced I should cancel this order all together and NEVER GO BACK THERE AGAIN and to tell anyone who will listen to never go this place.

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Business Response:

Hi Nicole, This is Jasmine Sakic from The RoomPlace and I am the VP of Customer Loyalty. Please accept my personal apology as I am accountable for your experience. For the protection of our Consumers we do not make changes to orders over the phone however given that this was a price guarantee under our 30 policy, we should have made this transaction seamless for you which was not the case and I am truly sorry. I am not sure of the delay in delivery but am happy to review the specifics with you and provide closure however do not have your contact info. Please email me at jsakic@theroomplace.com as time permits. We strive for excellence with every encounter and when we donā??t accomplish, we value and appreciate your feedback so that we can improve upon our Customer experience. I look forward to speaking with you soon. Best Regards, Jasmine Sakic
.

My husband and I purchased what seemed to be a very nice leather couch from Harlem Furniture. We only had the couch for about 17 months and it completely broke on us one night when we were just sitting watching TV. I noticed it felt like we were "slipping forward" about a week before it completely broke under the the couch. When the wood inside the couch ripped through the leather I noticed how poorly this couch was put together and the wood inside the couch was very thin. We put books under the couch and decided to call Harlem Furniture the next day.
So I called Harlem Furniture about the issue and the customer service manager was pretty blunt with me and said that is not there problem it fell apart and that they could not help me. I was upset but now have learned the hard way that I should not buy anything from this company again.

2
★★☆☆☆

My husband and I purchased what seemed to be a very nice leather couch from Harlem Furniture. We only had the couch for about 17 months and it completely broke on us one night when we were just sitting watching TV. I noticed it felt like we were "slipping forward" about a week before it completely broke under the the couch. When the wood inside the couch ripped through the leather I noticed how poorly this couch was put together and the wood inside the couch was very thin. We put books under the couch and decided to call Harlem Furniture the next day.
So I called Harlem Furniture about the issue and the customer service manager was pretty blunt with me and said that is not there problem it fell apart and that they could not help me. I was upset but now have learned the hard way that I should not buy anything from this company again.

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Business Response:

Hi Victoria, Please allow me to introduce myself, my name is Jasmine Sakic from The RoomPlace and I am the VP of Customer Loyalty. Please accept my personal apology as I am accountable for your experience. I am dishearten to hear that one of our Managers (who reports to me) would have come across in such a way to you our valued Customer. If at all possible, I would very much like the opportunity to connect with you, review your account and warranty information and see what we can do to assist with your concern. As I do not have your contact info, please email me at jsakic@theroomplace.com so we can further discuss. We strive for excellence with every encounter and when we donā??t accomplish, we value and appreciate your feedback so that we can improve upon our Customer experience. I look forward to speaking with you soon and seeing what options we have to help remedy the concern with your couch. Best Regards, Jasmine Sakic
.

I purchased a sofa, loveseat, area rug, and a 5-piece dining set at the end of January. I was moving to a condo on March 1st so I had them set up the delivery date for that time. I also paid it in full.

The first issue was I got a call from the sales person on Feb 27th that my area rug was sold out on me and I would have to wait two weeks for it to be delivered.

The second issue was that they wouldn't give me a scheduled delivery time till 2 days before my delivery. Well, I had movers coming and they told me they would be there the same time. I tried to have them change it just by an hour or so and they refused to. There was no room for adjustment. They also said they would call me an hour before they came and they didn't, they just showed up.

The thrid issue was that when they delivered the sofa, they only had three legs for it! We called the customer service department and said that we wanted the leg to be delivered the next day at the latest. They told us they would call us back and never did. I called on the next day that they were open and they wouldn't send anyone out to me because "they didn't have anyone". They said the best the could do was UPS it to me. So, now I'm stuck putting the legs on the sofa myself and having to wait for it to be delivered. The woman Katherine on the phone was also getting attitude with me since I was upset.

I love the furniture but my experience with dealing with them is awful! Horrible customer service, you don't get what you pay for when you want it and they deliver your furniture incomplete. Never again will I shop there.

1
★☆☆☆☆

I purchased a sofa, loveseat, area rug, and a 5-piece dining set at the end of January. I was moving to a condo on March 1st so I had them set up the delivery date for that time. I also paid it in full.

The first issue was I got a call from the sales person on Feb 27th that my area rug was sold out on me and I would have to wait two weeks for it to be delivered.

The second issue was that they wouldn't give me a scheduled delivery time till 2 days before my delivery. Well, I had movers coming and they told me they would be there the same time. I tried to have them change it just by an hour or so and they refused to. There was no room for adjustment. They also said they would call me an hour before they came and they didn't, they just showed up.

The thrid issue was that when they delivered the sofa, they only had three legs for it! We called the customer service department and said that we wanted the leg to be delivered the next day at the latest. They told us they would call us back and never did. I called on the next day that they were open and they wouldn't send anyone out to me because "they didn't have anyone". They said the best the could do was UPS it to me. So, now I'm stuck putting the legs on the sofa myself and having to wait for it to be delivered. The woman Katherine on the phone was also getting attitude with me since I was upset.

I love the furniture but my experience with dealing with them is awful! Horrible customer service, you don't get what you pay for when you want it and they deliver your furniture incomplete. Never again will I shop there.

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Business Response:

Hello Valerie, This is Jasmine Sakic from The RoomPlace and I am the VP of Customer Loyalty. Please accept my personal apology as I am accountable for your experience. In reading your review, it appears that I have failed you multiple times and for that I am truly sorry. Please know it is never our intent to not assist and if that is the perception we have given you, I have not done a good job in setting the expectations with my team (but thanks to your great feedback will revisit). I would reach out to you but I do not have your contact info. Please contact me direct at jsakic@theroomplace.com as I would very much like to further discuss and see what we could have done better or differently to take care of your concerns promptly. We strive for excellence with every encounter and when we donā??t accomplish, we value and appreciate your feedback so that we can improve upon our Customer experience. I look forward to speaking with you soon. Respectfully Jasmine Sakic
.

they send someone out from the warnty dep. tell me to go get a new bed when the bed is delivered they tell me they wont take the old one and give me the new one i call the warnty dep. and they tell me they are voiding my warnty the delivery people are very rude and dont take there shoes of when it is snowing outside and the sales people have no knowledge of what they are selling.

1
★☆☆☆☆

they send someone out from the warnty dep. tell me to go get a new bed when the bed is delivered they tell me they wont take the old one and give me the new one i call the warnty dep. and they tell me they are voiding my warnty the delivery people are very rude and dont take there shoes of when it is snowing outside and the sales people have no knowledge of what they are selling.

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Business Response:

Hello Mike, This is Jasmine Sakic from The RoomPlace and I am the VP of Customer Loyalty. Please accept my personal apology as I am accountable for your experience and canā??t understand why we would not have picked up your old bed upon delivery of the replacement bed under the warranty as this is our normal every day practice designed specifically to assist our Customers in expediting the warranty claim. The warranty would not have been voided but fulfilled as there was a replacement being delivered. I would like to connect with you to better understand what occurred and how we can improve upon our Customers experience but do not have your contact information, can I please ask that you contact me direct jsakic@theroomplace.com as I would very much like to discuss this further. We strive for excellence with every encounter and when we donā??t accomplish, we value and appreciate your feedback so that we can improve upon our Customer experience. I look forward to speaking with you soon. Respectfully yours, Jasmine Sakic
.

Please do not buy furniture in this store the delivery guys scratch all you furniture,I am very disappointed, I will not buy anymore in this store:( and the salesman was not very friendly at all.

1
★☆☆☆☆

Please do not buy furniture in this store the delivery guys scratch all you furniture,I am very disappointed, I will not buy anymore in this store:( and the salesman was not very friendly at all.

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.

I bought the Key West bedroom set in warm cherry, from Harlem Furniture, and the legs of the dresser weren't half finished. The color finish on the head board is rubbing off and all I see is white in about a 12 inch peremiter where you would sit up against it. It looks nice but the finish is complete crap! I've been trying to get them to do something about it. They could at the very least give me a small bottle of stain so that I can cover the damaged area. Don't buy this bedroom group it is garbage!

1
★☆☆☆☆

I bought the Key West bedroom set in warm cherry, from Harlem Furniture, and the legs of the dresser weren't half finished. The color finish on the head board is rubbing off and all I see is white in about a 12 inch peremiter where you would sit up against it. It looks nice but the finish is complete crap! I've been trying to get them to do something about it. They could at the very least give me a small bottle of stain so that I can cover the damaged area. Don't buy this bedroom group it is garbage!

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Business Response:

Hi Kathy, This is Jasmine Sakic and I am the VP of Customer Loyalty at The RoomPlace. I am sorry to hear that you are experiencing issues with the bedroom set. The finish rubbing off under normal wear and tear does not sound appropriate for this set. I am not familiar of any such similar cases but am certainly interested in speaking with you further and providing what I believe will be a favorable resolution. Please contact me directly at jsakic@theroomplace.com so that we can together review the concern and obtain closure so that you can enjoy your merchandise for years to come. We strive for excellence with every encounter and when we donā??t accomplish, we value and appreciate your feedback so that we can improve upon our Customer experience. I look forward to speaking with you soon in regards to the warranty coverage. Respectfully yours, Jasmine Sakic
.

I purchased my son a complete bedroom set from them as well as living room furnature... i feel what i paid for the furnature was over priced as there stuff looks nice but is poor quality...it's junk.. the sofa we got was suppose to be the one inside the store but when it came it was something different and all the said was oh somebody else had already purchase that one so how can they just give me something else in place please don't know body shop there ever

1
★☆☆☆☆

I purchased my son a complete bedroom set from them as well as living room furnature... i feel what i paid for the furnature was over priced as there stuff looks nice but is poor quality...it's junk.. the sofa we got was suppose to be the one inside the store but when it came it was something different and all the said was oh somebody else had already purchase that one so how can they just give me something else in place please don't know body shop there ever

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Business Response:

Hello Melissa, Please allow me to introduce myself; my name is Jasmine Sakic, VP of Customer Loyalty at The RoomPlace. Please accept my personal apology as I am accountable for your experience. Given that our sales orders are written with specific item numbers selected by Customer and then loaded for delivery in accordance with item numbers, I am at a loss as to what might have occurred that resulted in not delivering what you selected (if I properly understood the concern) and or us not taking care of it for you when you brought it to our attention. I am very interested in pursuing this with you however do not have your contact information to reach out, if I can ask that you email me direct at jsakic@theroomplace.com so we can further discuss and come to a resolution, I would very much appreciate it. We strive for excellence with every encounter and when we donā??t accomplish, we value and appreciate your feedback so that we can improve upon our Customer experience. I look forward to speaking with you soon and seeing what options we have to help remedy the concern. Best Regards, Jasmine Sakic
.

This is number furniture store as for me. they have lots of variety , they have good financing system and appreciable customer service. they are very promt in meeting their delivery schedules.

5
★★★★★

This is number furniture store as for me. they have lots of variety , they have good financing system and appreciable customer service. they are very promt in meeting their delivery schedules.

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Business Response:

Hello Hariharan, WOW, Many thanks for your loyalty to The RoomPlace, we very much appreciate it and want you to know we value you as our Customer. It is great to hear that you had an awesome experience with us as this is our number one focus and we continue to work hard every day to exceed our Customers expectations. If you ever need anything or are in the market for additional furniture, come by and we will do our best to continue to build upon our already great and loyal relationship! Best Regards Jasmine Sakic
.

Last week i purchased a Couch set from harlem , they have lots of choices and it gives a pressure on the customer's side to make a decision..... when we invest a lot of money we shuld have options......... in that case harlem furniture is the best. Their financing system is also good than compared with its competitor.

Wat i dont like in Harlem------they provide too much customer service, which is actually not required. A representative of harlem stays in close contact and this does not give us the privacy. this can be looked upon.

4
★★★★☆

Last week i purchased a Couch set from harlem , they have lots of choices and it gives a pressure on the customer's side to make a decision..... when we invest a lot of money we shuld have options......... in that case harlem furniture is the best. Their financing system is also good than compared with its competitor.

Wat i dont like in Harlem------they provide too much customer service, which is actually not required. A representative of harlem stays in close contact and this does not give us the privacy. this can be looked upon.

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Business Response:

Hello Ramya, Thank you very much for such great feedback, we strive to provide our Customers with the very best selection and financing options (as you yourself can attest to). One would think that too much Customer Service is never enough however your point is well received. We only want to make sure we are within armā??s reach if you need us. The RoomPlace truly appreciates your loyalty and values you as our Customer. We look forward to serving you, your family and friends for many years to come. Best Regards, Jasmine Sakic
.

I purchased a $3000 complete bedroom set and requested delivery to WI, and PAID $$$ for it!! Delivery in 4 wks ok!! it took 1 week to get an ansewer from customer service that delivery is delayed 2 more weeks. Thats totals: 4+1+2 = 7 weeks.
Few days prior to delivery, I went to the store to buy a matress and asked to deliver with the bedroom. Got surprised: my delivery of the whole order was canclled and I got to pick it up from warehouse, 'cus out of state. NOW AFTER 6 weeks waiting!! "don't worry, JUST buy the matress, we will deliver everything. Call tomorrow". I was FOOLED AGAIN :( Promises, promises and promises!! I cancelled and lost 7 weeks of waiting
If you don't care about your time, and willing to deal with proffissional theives, just step in the store; I assure you, you are ripped off.

0
★☆☆☆☆

I purchased a $3000 complete bedroom set and requested delivery to WI, and PAID $$$ for it!! Delivery in 4 wks ok!! it took 1 week to get an ansewer from customer service that delivery is delayed 2 more weeks. Thats totals: 4+1+2 = 7 weeks.
Few days prior to delivery, I went to the store to buy a matress and asked to deliver with the bedroom. Got surprised: my delivery of the whole order was canclled and I got to pick it up from warehouse, 'cus out of state. NOW AFTER 6 weeks waiting!! "don't worry, JUST buy the matress, we will deliver everything. Call tomorrow". I was FOOLED AGAIN :( Promises, promises and promises!! I cancelled and lost 7 weeks of waiting
If you don't care about your time, and willing to deal with proffissional theives, just step in the store; I assure you, you are ripped off.

Pros: Many Branches to ripp, off more people

Cons: poor Quality, cost, merchendize appears, REPAIRED

Message from Room Place

Serving Chicagoland since Sam Berman first began selling furniture door-to-door in 1912, The RoomPlace continues to succeed in Chicago's highly competitive furniture market by offering the value conscious consumer excellent service and selection at affordable prices.



We value our customers and want to make sure every customer has a great experience. If you want to reach out and let us know about your recent experience, we would love to hear from you. Our Vice President of Customer Loyalty, Jasmine Sakic, can be reached at jsakic@theroomplace.com and will respond personally to your email.

 

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