I have come to this place for brunch numerous times and things have always been alright. I came in on a Saturday early afternoon, and the place is not at all crowded. Our server, Jamie, abruptly took our order. I got the spinach omelette's and substituted the cottage cheese for the potatotes (the waitress said no problem). Then when our food came out, I was given a small side of fruit instead of the cheese, so I asked the bus boy who brought the food out for my cottage cheese. 5 minutes our waitress finally comes over to ask how things are when she notices I have a fruit and cottage cheese side. She tells me she is sorry about the mix up, that I could keep the fruit for an extra charge of $1.75 or I could give it back. I have never heard of a restaurant screwing up the order and then asking for the small side back or for a charge. I ask to speak to the manager, and the waitress said she would take care of that. So no word from the waitress on her discussion with the manager (which she rudely did a few booths down from us). We finally get handed the bill to have an extra charge of $1.75 tagged on. I am not cheap, but to be charged for the kitchen or wait staff's mistake is ridiculous. We then ask to see the manager who completely ignores my request to have the charge removed. She rolled her eyes at me, and told me she didn't care that I would never return again. I am a frequent restaurant goer, and this was the most upsetting customer service experience I have ever encountered.
Cons: worst service, rude waittress, mediocre food
Posted 09/07/09
