Wolf Camera & Image

I purchased a Sony digital camera from Wolf and a 2yr $120 Expanded Service Plan (ESP). The camera was sent out 2x's for repair for the same problem, 6 weeks each time. Now the 3rd time, same problem. It was sent out to be replaced per the ESP contract. After 6 weeks I never heard from the store. I had to call them. They had my camera and it was working again. It?s very clear the camera has a defect and they have agreed to this yet 9 weeks later, I?m still without a camera. My ESP contract with them expires in Aug and I feel this is what they are waiting for. I'm dealing with cust service which lacks at the store and corporate level. I have to personally deal with their repair department which all of sudden can only find 1 work order, both work repair orders were copied and sent in with the camera. Horrible customer service all around! The $120 replacement plan would replace it if it fell in water, yet the camera is defective and they won't follow through with their end of the contract. Their over-priced Expanded Service Plan CLEARLY states that ?With ESP You Need Never Worry About?and the first thing listed is Mechanical Malfunction?. You shouldn't have to pay for this in the first place. Shop ABT, they stand behind the products they sell. Wolf does not. MY ADVICE: AVOID SHOPPING HERE!!!

PROS: Good selection, knowledgeable staff
CONS: Poor customer service, don't follow through with their ESP contract

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I always get my films and digital photos developed at this store. Even though it is not as cheap as Walgreens and other big store chains that print photos, their quality is so much better. I always have my prints printed a little darker than the exposure so face dont look washed out from the flash. This store really does a great job printing the photos just the way I like them. Their staff and friendly and very knowledgeable in what they do. Try this store and you wont be disappointed.

PROS: beautiful prints
CONS: not as cheap as other printing stores and services

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The best thing about this location of Wolf Camera is their customer service. The people working there really know their stuff and can explain it well in laymans terms. I have been there a dozen times for photo processing and the print quality is second to none. Even on busy weekends, they are efficient behind the counter and they work hard to service each customer quickly to reduce the wait time. Also, they are honest with you about when the film will be ready so you dont spend a lot of time waiting around. They also have a good selection of photo albums and frames, and they seem to stock lots of cameras and specialty photo supplies.

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