Greenacre Cleaners

★★★☆☆
  • 1334 E Lincoln Hwy

    Dekalb, IL 60115

    Map & Directions
  • 815-758-6623

About Greenacre Cleaners

Hours
Mon. - Fri. 7am - 6pm;Sat. 8am - 2pm;Sun. CLOSED

Personal Services

Personal Services
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Greenacre Cleaners tie-dyed my coat. I was then told by an employee that I would be reimbursed for the coat if they couldn't fix it. I returned after the second cleaning, looked at the coat again, and of course it was still ruined. Now they had to let the manager look at the coat. The next day the manager told me it was my fault and that I should complain to the company that I bought the coat from.

The manager later told me that it doesn't matter if his employee told me that I would be reimbursed since "that would be hearsay in court". Great customer service!!

1
★☆☆☆☆

Greenacre Cleaners tie-dyed my coat. I was then told by an employee that I would be reimbursed for the coat if they couldn't fix it. I returned after the second cleaning, looked at the coat again, and of course it was still ruined. Now they had to let the manager look at the coat. The next day the manager told me it was my fault and that I should complain to the company that I bought the coat from.

The manager later told me that it doesn't matter if his employee told me that I would be reimbursed since "that would be hearsay in court". Great customer service!!

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1 out of 1 people found this review helpful.

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After reading the unhappy review here, I called Greenacre and asked to speak to the owner. I, too, am a long-time customer of Greenacre Cleaners, and have only received the best service from them. The owner and I discussed the event described and I decided to go forward and let them take care of my daughter's wedding dress. My daughter bought the dress at a sale at the designer's studio. It was embellished with real crystals and made of satin costing about $6000. It had been stepped on and there was a black heel mark in the back skirt area. Eric, the GM, cleaned the dress himself three times. It looked great, but not perfect. He didn't want to risk damaging the crystals, but since he was storing the dress for a month before the wedding, he had time to ponder how to get out the last shadow of the spot. After calling other professionals and reading on the subject, he came up with an idea that did the trick. In addition to all of this, both Eric and the owner of Greenacre picked up the phone and called me if they had questions -- they didn't wait until I contacted them. All in all, I was completely happy with the outcome, and I would recommend them to everyone.

5
★★★★★

After reading the unhappy review here, I called Greenacre and asked to speak to the owner. I, too, am a long-time customer of Greenacre Cleaners, and have only received the best service from them. The owner and I discussed the event described and I decided to go forward and let them take care of my daughter's wedding dress. My daughter bought the dress at a sale at the designer's studio. It was embellished with real crystals and made of satin costing about $6000. It had been stepped on and there was a black heel mark in the back skirt area. Eric, the GM, cleaned the dress himself three times. It looked great, but not perfect. He didn't want to risk damaging the crystals, but since he was storing the dress for a month before the wedding, he had time to ponder how to get out the last shadow of the spot. After calling other professionals and reading on the subject, he came up with an idea that did the trick. In addition to all of this, both Eric and the owner of Greenacre picked up the phone and called me if they had questions -- they didn't wait until I contacted them. All in all, I was completely happy with the outcome, and I would recommend them to everyone.

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I have used Greenacre's for years and years and never had a problem until now. I took my silk wedding gown in to be cleaned without even a shred of worry since they have such a great reputation. After weeks of going back and forth with them, the gown was not restored to it's pre-cleaning state and the manager would not admit to fault. I was refunded my original cleaning money, after asking for it back, but never received an apology or given advice on how to handle something of this nature. I am currently in the process of researching my rights as a consumer when a cleaner is responsible for ruining a garment. Basically, if you need a standard shirt or pants cleaned, they are great and do it on time. We have used them for this type of service every month for years. If you have something very expensive or that's high in sentimental value, take it to someone who is used to cleaning high-end fabrics, even if you have to pay a little extra. Do not take your chance with them on your wedding dress, unless it doesn't hold the sentimental value that mine does with me.

PROS: Good at cleaning basic materials
CONS: Not knowledgable of high-end fabrics

2
★★☆☆☆

I have used Greenacre's for years and years and never had a problem until now. I took my silk wedding gown in to be cleaned without even a shred of worry since they have such a great reputation. After weeks of going back and forth with them, the gown was not restored to it's pre-cleaning state and the manager would not admit to fault. I was refunded my original cleaning money, after asking for it back, but never received an apology or given advice on how to handle something of this nature. I am currently in the process of researching my rights as a consumer when a cleaner is responsible for ruining a garment. Basically, if you need a standard shirt or pants cleaned, they are great and do it on time. We have used them for this type of service every month for years. If you have something very expensive or that's high in sentimental value, take it to someone who is used to cleaning high-end fabrics, even if you have to pay a little extra. Do not take your chance with them on your wedding dress, unless it doesn't hold the sentimental value that mine does with me.

PROS: Good at cleaning basic materials
CONS: Not knowledgable of high-end fabrics

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Greenacres Cleaners has several locations between DeKalb and Sycamore. They are a family owned business and have been in existence for many many years. They do a very professional job on cleaning even the toughest of stains. They are knowlegable in fabric care and stain removal. They also offer tailoring and seamstress services. Their store on DeKalb Ave offers a drive-up window!

PROS: Quality dry cleaning services
CONS: NONE!

5
★★★★★

Greenacres Cleaners has several locations between DeKalb and Sycamore. They are a family owned business and have been in existence for many many years. They do a very professional job on cleaning even the toughest of stains. They are knowlegable in fabric care and stain removal. They also offer tailoring and seamstress services. Their store on DeKalb Ave offers a drive-up window!

PROS: Quality dry cleaning services
CONS: NONE!

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