Pit Rib House

★★★★★
  • 9430 S Roberts Rd

    Hickory Hills, IL 60457

    Map & Directions
  • 708-599-7576

About Pit Rib House

Hours
Monday 09:00 AM - 10:00 PM Tuesday 09:00 AM - 10:00 PM Wednesday 09:00 AM - 10:00 PM Thursday 09:00 AM - 10:00 PM Friday 09:00 AM - 10:00 PM Saturday 09:00 AM - 10:00 PM Sunday 09:00 AM - 10:00 PM

Food

Food
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.

I was drawn in by the smell and the reviews so my family and I decided to try this place out today. Upon entering, a lady(didn't act like she was the host and certainly didn't act like a waitress) showed us the way to the back of the

3
★★★★★

I was drawn in by the smell and the reviews so my family and I decided to try this place out today. Upon entering, a lady(didn't act like she was the host and certainly didn't act like a waitress) showed us the way to the back of the

.

Hands down the best ribs around! Which is tragic, because their customer service is nowhere near as good as their food. My fianc & I have been loyal customers of theirs for 10 years. Yesterday our opinion changed, and we will never order from them again. I placed a phone order yesterday for two and a half slabs of ribs. Unfortunately, the person who took the order never bothered to repeat this back to me, and I ended up with (two) half slabs of ribs. I was in a hurry to get home and feed my family, and didn??t realize the mistake until I got home. When I called about this, I was told that the mistake was mine. I asked to speak to a manager and was told that he would call me in about a half hour. Two hours later with still no call back, I called them again and asked for the manager. He inadvertently told me he was aware of the situation. If that was the case, why had two hours gone by with no call back? He then proceeded to tell me that I ordered (two) half slabs of ribs. When I said I ordered 2 and a half slabs of ribs, he rudely interrupted me and told me that I got what I ordered. Every time I tried to talk he kept interrupting me, clearly not wanting to hear what I, as a paying customer might have to say. To his credit, he did offer to let me bring in the food and exchange it for what I had ??meant? to order. I guess he thought I would let my family starve for the 2 hours while I patiently waited for him to call. I guess he got tired of interrupting me, because he hung up on me. In my view, the situation could have been resolved if they didn??t take a defensive posture, listened to their customers, and made a reasonable gesture to rectify the situation.

0
★☆☆☆☆

Hands down the best ribs around! Which is tragic, because their customer service is nowhere near as good as their food. My fianc & I have been loyal customers of theirs for 10 years. Yesterday our opinion changed, and we will never order from them again. I placed a phone order yesterday for two and a half slabs of ribs. Unfortunately, the person who took the order never bothered to repeat this back to me, and I ended up with (two) half slabs of ribs. I was in a hurry to get home and feed my family, and didn??t realize the mistake until I got home. When I called about this, I was told that the mistake was mine. I asked to speak to a manager and was told that he would call me in about a half hour. Two hours later with still no call back, I called them again and asked for the manager. He inadvertently told me he was aware of the situation. If that was the case, why had two hours gone by with no call back? He then proceeded to tell me that I ordered (two) half slabs of ribs. When I said I ordered 2 and a half slabs of ribs, he rudely interrupted me and told me that I got what I ordered. Every time I tried to talk he kept interrupting me, clearly not wanting to hear what I, as a paying customer might have to say. To his credit, he did offer to let me bring in the food and exchange it for what I had ??meant? to order. I guess he thought I would let my family starve for the 2 hours while I patiently waited for him to call. I guess he got tired of interrupting me, because he hung up on me. In my view, the situation could have been resolved if they didn??t take a defensive posture, listened to their customers, and made a reasonable gesture to rectify the situation.

Pros: greatest ribs ever

Cons: customer service

.

The Pit really does have the best ribs around. It's a pretty big place that's not usually that crowded. They have amazing homemade soup and lots of good appetizers, along with the best ribs around.

4
★★★★☆

The Pit really does have the best ribs around. It's a pretty big place that's not usually that crowded. They have amazing homemade soup and lots of good appetizers, along with the best ribs around.

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.

The ribs, the chicken, the pulled pork. the baked beans, the Cole slaw come hungry because everything here is good good good! I love the decorations as every area has a different theme

5
★★★★★

The ribs, the chicken, the pulled pork. the baked beans, the Cole slaw come hungry because everything here is good good good! I love the decorations as every area has a different theme

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.

What gets my attention in this restaurant is the friendly stuff that they have there. The girls are too nice and pretty and they go over their way to give the best of service. The food is excellent ribs are mouthwatering and the sauce ahhh te sauce is the best. The ambience is too cute and the patio is real nice.

2
★★★★★

What gets my attention in this restaurant is the friendly stuff that they have there. The girls are too nice and pretty and they go over their way to give the best of service. The food is excellent ribs are mouthwatering and the sauce ahhh te sauce is the best. The ambience is too cute and the patio is real nice.

Pros: service, food

Cons: none

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For romance, sit out side on the patio, it is cozy, not crowded, lights twinkle all around you while you eat and talk. You are seated promtly, and asked were you would like to sit. The menu is simple, but the food is not. The servings are hudge. For those who do not drink, the pop and ice tea is all you can drink, which adds to the length of the romantic talks. If you decide to sit inside you are surrounded by warm wooden furniture and friendly people. Even the washrooms are fun, the walls are lined with little antique toys. It really adds to the entire experience. It is a very nice part of town to visit.

2
★★★★★

For romance, sit out side on the patio, it is cozy, not crowded, lights twinkle all around you while you eat and talk. You are seated promtly, and asked were you would like to sit. The menu is simple, but the food is not. The servings are hudge. For those who do not drink, the pop and ice tea is all you can drink, which adds to the length of the romantic talks. If you decide to sit inside you are surrounded by warm wooden furniture and friendly people. Even the washrooms are fun, the walls are lined with little antique toys. It really adds to the entire experience. It is a very nice part of town to visit.

Pros: The service was great, ambience is wonderful fun, you can smell the wood they cook the food with any where in the room

Cons: Parking is a little tight

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It is rib perfection, if it's your first time there get the ribs, they literally fall off the bone and the sauce is fantastic. I've tried BBQ beef, BBQ pork sandwich and the BBQ chicken and they are always consitently great. Prices are average for ribs, the place is very well decorated and a lot of fun. It gets crowded but they've expanded. As a rule restaurants that server on paper plates bother me a little but it's easy to overlook that here. Otherwise it's top notch.

2
★★★★★

It is rib perfection, if it's your first time there get the ribs, they literally fall off the bone and the sauce is fantastic. I've tried BBQ beef, BBQ pork sandwich and the BBQ chicken and they are always consitently great. Prices are average for ribs, the place is very well decorated and a lot of fun. It gets crowded but they've expanded. As a rule restaurants that server on paper plates bother me a little but it's easy to overlook that here. Otherwise it's top notch.

Pros: Consistent, Great Service, Great Sauce

Cons: Paper Plates

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Great barbecue, at very reasonable prices. Friendly waitresses. Makes the neighborhood smell great.

2
★★★★★

Great barbecue, at very reasonable prices. Friendly waitresses. Makes the neighborhood smell great.

Editorial from

The Scene
The aroma of wood-fired barbecue draws crowds to this long-time family Hickory Hills favorite. During busy times, you may have to wait in the front area, which is usually also filled with those awaiting their to-go…

 

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