Chem Dry Heartland

★★★★☆
  • 1506 Lincolnwood Dr

    Urbana, IL 61802

    Map & Directions
  • 217-344-6156

About Chem Dry Heartland

Categories
  • Carpet & Rug Cleaners
  • Rug Doctor

Personal Services

Personal Services
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4.0 2
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.

I thought our living room carpet was trashed due to rust from the Christmas Tree stand. Tim worked on the spot diligently and saved the day! I never dreamed it would disappear,,,, I also like that the carpet doesn't get soggy.

My only disappointment is that the parent company now orders its reps to always charge for a full packet of extra service items (e.g., enzymes for a pet stain) even if only a half or quarter was used. This insulates the rep from the risk of eating the cost of unused items with a short shelf life. But it also means that potentially the rep could collect the full price two, three, or even four times for the same packet! Or else half-packets are wastefully thrown away. I would like to see a compromise, where you'd pay more than half the price for half a packet, but still not full price. Then more people with small needs might go ahead and use the extra service.

4
★★★★☆

I thought our living room carpet was trashed due to rust from the Christmas Tree stand. Tim worked on the spot diligently and saved the day! I never dreamed it would disappear,,,, I also like that the carpet doesn't get soggy.

My only disappointment is that the parent company now orders its reps to always charge for a full packet of extra service items (e.g., enzymes for a pet stain) even if only a half or quarter was used. This insulates the rep from the risk of eating the cost of unused items with a short shelf life. But it also means that potentially the rep could collect the full price two, three, or even four times for the same packet! Or else half-packets are wastefully thrown away. I would like to see a compromise, where you'd pay more than half the price for half a packet, but still not full price. Then more people with small needs might go ahead and use the extra service.

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.

My uncle who lives in champaign swears by this place he spilled grape juice on a beige carept and they got it clean you cant even tell its there! they also will give you an room size esamite on the phone and are pretty qucik to come out and most of the time offer specials really nice place to call

4
★★★★☆

My uncle who lives in champaign swears by this place he spilled grape juice on a beige carept and they got it clean you cant even tell its there! they also will give you an room size esamite on the phone and are pretty qucik to come out and most of the time offer specials really nice place to call

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